RPA opportunities beyond productivity...
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RPAopportunitiesbeyondproductivityimprovements
TomiTorri
Eera Ltd
May12th,2017
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AUTOMATION- BIGPICTUREThepotentialimpactofAutomationofKnowledgeWorkonorganisationsandsocietyissubstantial
Sources: McKinsey, Oxford University 2013, Forbes, Etla, Eera analysis, Forrester, Gartner, Oxford Martin
Estimatedpotentialeconomicimpactoftechnologiesfromsizedapplicationsin2025,includingconsumersurplus($1000billion,annual)
§ AutomationofKnowledgeWorkischaracterisedasoneofthekeydisruptivetechnologieswithinthenext10yearswithanestimatedeconomicimpactof$5200-6700billionin2025.
§ Ithasbeenestimatedthat47%oftheUSworkforceareatahighrisktobereplacedbyrobotswithinthenext10-20years.
§ ResearchbyETLAshowsthepotentialimpactinFinland.ETLAestimatesthat36%ofthetotalinputsoftheFinnishworkforcecouldbereplacedbyautomation.Mostsusceptibleoccupationstocomputerizationincludeshopsalesassistants,secretaries,banktellers,andofficeclerks.
§ UtilizationofRPAinFinnishenterprisescanhelppreventtheoutflowofservicesjobsandrevenuestreamsintosharedservicecentreslocatedinlowcostcountries.
McKinseyanalysis
Theriseofrobots,artificialintelligence,machine-learning,nanotechnologyandothertechnologieswillcauselabormarketchangesthatareexpectedtoresultinthenetlossof5,1millionjobsovertheperiodof2015– 2020.
TheWorldEconomicForum– TheFutureofJobs
Forty-eightpercentofpeoplehavejobsthataregoingtobevulnerabletobeingreplacedbyautomationanditisn’tjustlow-leveljobs.It’sallthewaythroughthespectrum.
KarieWillyerd,WorkplaceFuturistatSAPSuccessFactors
Potentiallyupto100millionknowledgeworkerscouldbeimpactedbyRPAandothersmartmachinesby2025.
McKinseyGlobalInstitute– “Disruptivetechnologies:Advancesthatwilltransformlife,businessandtheglobaleconomy.”
2019 2025 2035
25%Ofjobs
33%Ofjobs
47%Ofjobs
AUTOMATIONIMPACTINGJOBS
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RPAOPPORTUNITYVARIESBYINDUSTRYANDFUNCTIONF&AandindustryspecificprocessesdominateinRPAadoption
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4Source: UiPath, Eera
Businessprocesstransactions
EXAMPLESOFRPAUSECASESSimpleroutinesandrepetitivetasksaregoodusecaseswhilestartingwithRPA
Processinglistsandarchivingof
files
Convertinginformationandgraphicstoother
formats
Repetitivemanualroutines
(50-100timeperday)
Regulardataprocessing,entering,analysisandreporting
Massmailings,filingandfetchingdata
TypicalRPAusecaseexamples 1.Eera’s exampleusecasesinutilities§ Speedingupcustomercomplaintcasefulfilmentbyacquiringall
neededinformationfromvarioussystemsanddatabasesautomatically§ Automatedcompilingofneededinformationfrommultiplesystems
anddatabasesforregulativereports,managementaccounting,efficiencyanalysis
§ Continuousoronetimedataintegritychecksincustomer,billingorproductionsystems
§ Correctionofrepetitiveconditionalmistakesindatabases§ Copyingcustomeranddeliveryinformationbetweensystemsinorder
fulfilment§ Automatedtransactionhandlingininvoicingandpaymentcollection
2.Eera’s exampleusecasesinbankingandinsurance§ Significantlyspeedinguploanapplicationprocessesbyvalidating
customerinputandgeneratingloanandsavingsproposalsautomatically
§ Automatingmoneylaunderingcheckprocesses§ Transferringcustomerdatainseveralsystemsfromoneunitto
another§ Automaticallygeneratingandsendingcrucialcustomerinformationto
corporatecustomers§ Reconcilingincomingpaymentstoavoidmanualerrorsandimprove
processquality§ Settingupportfoliosfornewwealthmanagementcustomers
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MACROS&SCRIPTS RPA AUTONOMICS COGNITIVE AI
THEAUTOMATIONSPECTRUMFromsimplemacrostoartificialintelligenceandthebiggertoolsetofprocessautomation
• Asequenceofstepsworkingonanapplicationoroperating-level.
• Noabilitytohandlecomplexactionsorsubstantialbusinesslogic
• Requireprogrammingknowledge
• Robotsreplaceworkdonebyhumanhands
• RPASolutionarerulebasedsolutionsthathandlestructureddata
• ”humansaugmentedbyrobots”
• Algorithmscombinedwithmachine-learning
• ”robots,augmentedbyhumans”
• Patterned,unstructureddatahandling
• ”end-to-endrobotswithhumanoversight”
• Fullyautomatedwherenohumaninvolvementisneeded
EXAMPLESOLUTIONS/COMPANIES
ExcelMacros
OTHERAUTOMATIONSOLUTIONS WORKFLOW ORCHESTRATIONDIGITIZATION
DATAMANAGEMENTRECONCILIATION&SANITIZATIONBUSINESSPROCESSMANAGEMENT
Sources:IRPA,UiPath,HfS,SylvanDigital,EverestGroup
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BENEFITSOFRPARPAcanprovidemuchmorethanjustproductivity,qualityandefficiency
D I R E C T B E N E F I T S
INDIRECTBENEFITS
FTESAVINGSPROCESSANDOUTCOMEQUALITY
FLEXIBLESCALABILITY
EFFICIENCYANDSPEED
AGILEPROCESSREDEVELOPMENT
ARTIFICIALINTELLIGENCEANDLEARNING
SYSTEMS
EXTENSIONOFSYSTEMLIFESPAN
ANALYTICSANDBUSINESS
INTELLIGENCE
NEWBUSINESSDEVELOPMENT
PRODUCTIVITY QUALITYOTHER
BENEFITS
EMPLOYEESATISFACTION
CUSTOMERSATISFACTION
InitialFocus
LongRangeImpact
TYPESOFBENEFITS
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CASE:LARGEGLOBALSSCHeatmapindicatesthekeyreasonstoapplyRPA
D I R E C T B E N E F I T S
INDIRECTBENEFITS
FTESAVINGSPROCESSANDOUTCOMEQUALITY
FLEXIBLESCALABILITY
EFFICIENCYANDSPEED
AGILEPROCESSREDEVELOPMENT
ARTIFICIALINTELLIGENCEANDLEARNING
SYSTEMS
EXTENSIONOFSYSTEMLIFESPAN
ANALYTICSANDBUSINESS
INTELLIGENCE
NEWBUSINESSDEVELOPMENT
PRODUCTIVITY QUALITY OTHER BENEFITS
EMPLOYEESATISFACTION
CUSTOMERSATISFACTION
SCORINGSCALELeast important Most important
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EERA’SAPPROACHWe helpcompanies inautomating knowledge work
NewStrategicOpportunities
DevelopmentofOrganizationandCapabilities
ConstantProcess
Developmentand
RationalizationFeasibilityandViability
ofRPA
BridgeforEmployees
Capabilities ofKnowledgeWork (People,Partners,Processes,andTechnologies)
Piloting andRPAProduction
NewSolutionstoAutomateKnowledge
Work
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APIONEERINGCOMPANYROOTEDINMANAGEMENTCONSULTANCY
EE RALtdCompanyID:FI27316697Itämerenkatu 5FI-00180HELSINKIFINLAND
Tel. +358925277000Fax +358925277005www.eera.fi
Eera isaFinnishbusinessmanagementconsultancywhosecoreexpertiseisrecognisingandbuildingsourcesofnewgrowthincollaborationwiththeclient.
Eera ’steamconsistsofover40experiencedbusinessmanagementprofessionalswithdifferentareasofexpertise,eachofwhomhavesoundpracticalexperienceofvarioussectors.
TomiTorri,[email protected]