Android Installation Guide

1. Tap link “click here” in email. 2. The Play Store will open. Tap

“INSTALL”.

3. Wait for the app to download

and then tap “Open”.

4. Read the T&C and Privacy

Policy and then click “Accept”. 5. Click ‘Next’.

Choose the Google Play Store if

asked.

You should be signed in automati-

cally, but If you receive the below

page then tap “Email Address”

and enter the email address your

invitation was sent to.

Then tap “SIGN IN”.

6. You will see the setup guide

and the necessary steps to

complete the installation. Tap

“NEXT”.

7. To enable the required Ac-

cessibility Service, select

“NEXT” and you will be redi-

rected to your Accessibility

settings.

8. You will need to open

‘Installed services’ or scroll

down to Services and select

“Community” from the list

available.

9. Click “Community”. 10. Click the switch to turn it

on. 11. Click “Allow”.

12. The switch should now be

turned on as below.

13. Next you will need to return

to the Community app to install

the VPN..

15. Click “Next”. 16. Click “OK”.

14. Click “Next”.

17. Click “Next”.

19. Save the VPN certificate to

your device, this will typically be

saved to the Downloads folder of

your device.

20. This screen gives some guid-

ance on how to install the Cer-

tificate. Follow the on-screen

instructions to proceed .

18. Click “Next.

21. Locate the ‘Install from

device storage’ option or simi-

lar. This may vary depending

on the manufacturer of your

device.

IMPORTANT NOTE:

Devices using Android 11 and

above will need to take some

extra steps in order to install

the root certificate, and this

will vary depending on the

model and manufacturer.

Steps 18-24 are the required

steps for a Samsung device

running Android 11.

Devices running Android 10

or below will have a much

simpler installation process

for installing the VPN certifi-

cate which can be found at

the end of the installation

guide.

22. Tap the ‘CA certificate’ option.

25. Click “Done”.

Congratulations. You have

completed installation.

23. Tap ‘Install anyway’. Data will

be collected in accordance with

the Privacy Policy and Terms &

Conditions

24. Locate the Community.crt

file and tap ‘Done’.

If you received the below

screen at step 18 then click

“Next”.

Check that the certificate is

named Community, then click

“OK” and skip to step 25.

Here you can see whether the

app on your device has been

registered to the correct

email address, and when your

app last uploaded data. If the

registered email is incorrect

please get in touch with us.

Sometimes the app becomes

inactive on your Android. To

check connectivity status of

your app, open the menu and

select ‘About’.

If the ‘last upload’ date is not

recent then return to the app

home screen and tap the up-

load button (circled). You will

not see anything visible when

tapping this button; however

your ‘last upload’ date should

update.

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