ROY J. HOPPE 1252 N. Chicago Ave. Arlington Heights, Illinois 60004

Cell: 630-337-9493

Email: royhoppe1@yahoo.com

LinkedIn Profile: http://www.linkedin.com/in/royhoppe1

Twitter Profile: https://twitter.com/royhoppe1

IT BUSINESS ANALYST

PROFILE: • Liaison aligning technology solutions with business missions, strategies and goals

• Preliminary investigator identifying nature and scope of business challenge

• Translator of high level business requirements into functional specifications and change management

• Process improvement facilitator drafting requirements, process flows, system interfaces and use cases

• Test cases structure/pattern reviewer ensuring requirements compliance per change management plan

• Stakeholder manager communicating at various levels ensuring open dialogue and inclusion

PROFESSIONAL EXPERIENCE: RJH ANALYTICAL SERVICES

IT BUSINESS ANALYST JULY 2005-PRESENT

• Delivers best practices and guidance producing cost-effective technical solutions

• Tailors open ended questions guiding root cause discovery

• Manages requirements, stakeholders and business process refinements bridging the gap between

business challenge and technical solution

MAJOR CLIENT AND PROJECTS BANKING ADMINISTRATION INSTITUTE (BAI)

• Refined Online Delivery team efficiency and reduced project costs 50% with requirements

management focusing on scope, assumption, requirements validation and next steps

• Boosted Online Delivery team performance 25% implementing process improvement

suggestions using Microsoft Visio and Word documentation

• Honed business processes 25% via recognition and action on test case result inconsistencies

• Counseled multi-level stakeholders balancing individual needs with business mission/goals

S&C ELECTRIC COMPANY

DESKTOP SERVICES TECHNICIAN • Bolstered services call closures 16% and overall company production rate gathering

information and assessing issues by symptom evaluation and root cause analysis

• Managed Dell service calls at all levels focusing on simplifying difficult concepts

providing guidance, leadership, technical consultation and training to non-technical users

• Collaborated with Dell support for part acquisition and escalated issues

• Maintained closure log providing comprehensive problem and solution documentation

developing technical support manuals, knowledge base articles and customer self-help

tutorials to increase service call resolution percentage 25%

ROY J. HOPPE PAGE 2

S&C ELECTRIC COMPANY

PROJECT LEAD

• Collaborated 300 Dell laptop WIFI driver update with corporate wireless infrastructure

• Drafted project team procedures and customer contact protocols

• Completed project 4 weeks ahead of schedule with 20% project cost reduction

• Collaborated with wireless infrastructure team assuring seamless transition

PROJECT COORDINATOR

• Increased the IT department efficiency 66% annually through Microsoft Project

• Tracked Project Lead’s weekly progress and proficiency performance

• Facilitated milestone creation and prioritization

• Communicated information to stakeholders in accordance with project plan objectives

LEHIGH PRESS DIGITAL

HELP DESK/DISASTER RECOVERY DECEMBER 1994-JULY 2005 • Reduced production downtime 50% through analysis, preventative maintenance, conflict

resolution and end user training of Macintosh and Windows workstations and networks

• Expanded Production Department’s efficiency 200%, while reducing operating expenses 50%,

through Heidelberg’s “Jetbase” disaster recovery and data management system implementation

• Saved 40% on training costs by coordinating comprehensible group and individual training

• Built archive database lowering department annual budget 20% and improving retrieval time 90%

MANUAL/DIGITAL COLOR PROOFER JUNE 1990-DECEMBER 1994

SECOND SHIFT COORDINATOR JUNE 1989-JUNE 1990

COPYPREPPER FEBRUARY 1989-JUNE 1989

UNITED STATES NAVY ACTIVE AND RESERVE DUTY

PETTY OFFICER 3RD

CLASS – ENGINEMAN SEPTEMBER 1982−−−−SEPTEMBER 1988 • Increased staff production 50% through leadership and team building exemplification

• Continually analyzed ship’s integrity and mechanical readiness by cleaning, adjusting, testing and

performing other preventive maintenance on a ship's diesel generators, anchor windlass and other

auxiliary machinery including steering engines, elevators, winches, pumps and associated valves

• Lead team in overhauling ship’s monorail system complying with OSHA safety standards

• Completed project 6 weeks ahead of proposed timeline

• Reduced project costs 60% by completing without shipyard assistance

• Reconditioned old parts helped to contain project costs

• Maintained refrigeration plants, air conditioning systems and galley equipment

• Repaired/replaced valves, pumps, compressors and hydraulic/pneumatic control devices

• Executed daily inspection of small boats ensuring 100% operational readiness

• Updated machinery operational documentation and reports

• Articulated distinct assumptions and methodologies to superiors underlining action pros and cons

ROY J. HOPPE PAGE 3

VOLUNTEER EXPERIENCE: ADVOCATE LUTHERAN GENERAL-CENTER FOR RESEARCH, EDUCATION AND DEVELOPMENT

TECHNICAL VOLUNTEER OCTOBER 2012-PRESENT

• Manages variety of Advocate Learning Exchange database (AleX) course and class specifications

• Responsible for drafting AleX 2013 educational schedule

• Regularly assigns competencies and skills to AleX courses and classes

• Prioritizes multiple tasks maintaining respectful sensitivity of confidential information

CAPTAIN JAMES A LOVELL FEDERAL HEALTH CARE CENTER

MYHEALTHEVET INTERNET ACCOUNT COORDINATOR MAY 2012-OCTOBER 2012

• Enforced quality of care and best practice enhancing patient health care team partnership

• Ensured constant HIPAA compliance during initial account setup and training sessions

• Increased enrollment 15% through persuasive technical guidance and customizable presentations

• Led hospital educational project highlighting key MyHealtheVet website benefits

EDUCATION EXPERIENCE: MASTER OF SCIENCE INFORMATION SYSTEMS

DePaul University Chicago, IL GPA 3.7/4.0 Graduation March 2012

SIX SIGMA GREEN BELT TRAINING

Chicago Deming Association, Six Sigma Master Program Naperville, IL March 2011

BACHELOR OF SCIENCE INFORMATION SYSTEMS

DePaul University Chicago, IL GPA 3.83/4.0 Graduation High Honors June 2009