ROSS Service Coordinators Webinar Series: Resident ... · Grantee Webinar Thursday, June 14, 2018 ....
Transcript of ROSS Service Coordinators Webinar Series: Resident ... · Grantee Webinar Thursday, June 14, 2018 ....
U.S. Department of Housing and Urban Development U.S. Department of Housing and Urban Development
Resident Engagement Strategies for ROSS Service Coordinators
Grantee Webinar
Thursday, June 14, 2018
Agenda I. Get Started and Be Engaging!
II. Overcoming Barriers to Engagement
– Des Moines Municipal Housing Agency
III. Proactive Individual Engagement
– Maricopa County Housing Authority
IV. Residents at the Center of Engagement
– Denver Housing Authority
U.S. Department of Housing and Urban Development
I. Get Started and Be Engaging!
Methods for Engaging Resident Participation:
Marketing
Resident Leaders
Community Partnerships
Proactive Individual Engagement
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U.S. Department of Housing and Urban Development
II. Overcoming Barriers to Engagement
Melissa Nordell-Earp, Family Service Coordinator
City of Des Moines Municipal Housing Agency
Serving Des Moines Residents with ROSS
• Diverse Adult Population
– Homeless
– Refugees
– Disabled
– Mentally Ill
• Employment
– Unstable Hours
– Low Wages
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Maslow’s Hierarchy
•Progression
•Instability
•Crisis mode
•Chronic stress
Understanding Barriers to Engagement
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Mental health
Trauma
Disabilities
Limited English proficiency
Lack of modeling
Priorities
Habits
Low resiliency/tolerance threshold
Barriers to Engagement
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Engagement
Motivation
Purpose
Relationships
Connection
Participation
Support Action
Initial Engagement: The Welcome Visit
Activities:
Introduce ROSS
Describe incentives for joining
Define your role and assistance
Assess immediate community needs
Make referrals when appropriate and able
Coordinate follow-up meetings
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Strategies for Continued Engagement
Be Accessible • Phone access
Be Genuine
Establish Common Expectations • Accountability
• Identify action steps & timeframes
• Schedule meetings at the same day & time
Motivational Interviewing
Leverage Funding
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U.S. Department of Housing and Urban Development
III. Proactive Individual Engagement
Vivian Diaz, ROSS-SC Program Coordinator
Housing Authority of Maricopa County, Arizona
How to Overcome Engagement Challenges
Use a variety of outreach and communication
Survey residents to identify service needs
Identify key services to “anchor” engagement
Clarify your role with Property Management
Schedule partner services on-site or nearby
Follow up with participants individually
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How to Engage Families with Children
Use childcare as an “anchor” service
Identify providers for specific needs
Create non-traditional childcare solutions
Develop relationships among families and childcare service partners
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Effective Engagement Strategies
Create service anchors to support engagement pathways
Periodically contact partners to engage in ongoing service activities
Include a Resident Liaison as a member of the partner’s support service team
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More Effective Engagement Strategies
Establish responses to community service needs
Childcare
Senior Health
Food and Nutrition
Employment
Offer partners opportunities to meet their organizational service goals through ROSS
Dedicate resources for Resident Liaisons
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U.S. Department of Housing and Urban Development
IV. Residents at the Center of Engagement
Annie Hancock, Health & Aging
Angela Komar, Self-Sufficiency
Tsehai Teklehaimanot, Resident Councils & Boards
Denver Housing Authority Program Administrators
The Role of ROSS Service Coordinators in Denver
Communities we serve: Senior/Disabled Housing Focus: Aging in Place
Family Housing Focus: Self-Sufficiency
Who we collaborate with: – Resident Associations
– Housing Management
– Community Partners
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Local Resident Councils (LRC)
• Foundation for community building
• Partner with service coordinators to meet community needs & achieve program goals
• Use Resident Council meetings to provide: – Information about programming and goals
– Housing management updates
– Partner organization presentations
– Availability of translation services
Resident Associations
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Residents are your best community advocates!
Identify resident leaders and ambassadors
Strengthen role of Resident Councils
Use surveys to assess community needs
Partner with resident leaders to meet needs
Residents as Partners
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Develop relationships with local agencies:
Medical Centers – Referral services
– Classes
Faith-Based Institutions – Food banks
– Clothing drives
– Volunteer base
Local Service Partners
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Libraries – Mobile book centers – Technology classes
Recreation centers – Senior fitness classes – Gathering spaces
Schools – Intergenerational programs – After-school and early-learning programs
More Local Partners
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• Resident Services Orientation
• Welcome Neighbor
• Resident Achievement Program
– Recognizes residents for setting and meeting significant self-sufficiency goals
Initial Engagement
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Deliver monthly newsletter and calendar door-to-door
Post fliers for neighborhood events/classes/workshops/meetings
Update bulletin boards regularly with new programming information
Present community information on TVs in common areas
Email information to residents
Attend Resident Council and Board meetings
Gain resident referrals through regular meetings with Property Managers
Provide annual events that help build community
Gather feedback and suggestions from resident surveys and focus groups
Ongoing Engagement
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Resident Leadership
Leadership Conference Resident Council Board
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Questions and Discussion
U.S. Department of Housing and Urban Development