Rosen Coaching Webinar Handout: Three Pillars …Pillar+5+System+Webinar.pdf · Rosen Coaching...
7
Where are you now? New patients per week I am presently working _ hours per week Patient visits per week Production (amount billed) per month Collections per month Overhead Where you would like to be one year from today? New patients per week Hours per week Patient visits per week Production (amount billed) per month Collections per month Overhead # of patients per week # of new patients per week = PVA (patient visit average or retention) What is average? What is minimum for wellness practice? What would you like yours to be? We also like to look at internal referrals: Again, the stat sheet we send you will show you all of this, but in general we want you to take the number of internal referrals you get per month, on average. # of internal referrals per month = PV per month X 10% My number of internal referrals Progress Rosen Coaching Webinar Handout: Three Pillars and Five Systems: The Optimal Health Chiropractic System Name: Date: www.TheOptimalHealthChiropracticSystem.com Optimal Health practice? Stats Could use some improvement q Got it WIRED Could use some improvement q Got it WIRED
Transcript of Rosen Coaching Webinar Handout: Three Pillars …Pillar+5+System+Webinar.pdf · Rosen Coaching...
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Name:
Date:
Rosen Coaching Webinar Handout: Three Pillars and Eight Systems to Thriving in a Wellness Model
Where are you now? New patients per week I am presently working _ hours per week Patient visits per week Production (amount billed) per month Collections per month Overhead
Where you would like to be one year from today? New patients per week Hours per week Patient visits per week Production (amount billed) per month Collections per month Overhead
# of patients per week # of new patients per week = PVA (patient visit average or retention) What is average? What is minimum for wellness practice? What would you like yours to be?
We also like to look at internal referrals:Again, the stat sheet we send you will show you all of this, but in general we want you to take the number of internal referrals you get per month, on average.
# of internal referrals per month = PV per month X 10% My number of internal referrals
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Progress
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching Webinar Handout: Three Pillars and Five Systems: The Optimal Health Chiropractic System
Name: Date:
www.TheOptimalHealthChiropracticSystem.com
Optimal Health practice?
Stats
Rosen Coaching
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Rosen Coaching
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e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
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Three Pillars
The three pillars of running a thriving wellness practice 1. Headspace: Clear about who you are and what you deliver and what your goals are2. Procedures: Congruent strategies3. Action: Continuous right action
Let’s break them down1. Headspace: Clear about who you are and what you deliver and what your goals are a. Mission, vision, purpose- Across the board all successful people lead a life.
b. What is your product?- i. “Empower people to get healthy, stay healthy and have the best life possible ii. How? Correct and show ways not to them in the future by living a healthy iii. Hope for? 1. Feel better 2. Prevent 3. the effects of the 4. Have a life
c. Certainty- how certain are you that you can deliver
d. Goals- Personally I have a love hate relationship with goals. How about you?
www.TheOptimalHealthChiropracticSystem.com
The Optimal Health Chiropractic System
Optimal Health practice
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
Three Pillars
The three pillars of running a thriving wellness practice 1. Headspace: Clear about who you are and what you deliver and what your goals are2. Procedures: Congruent strategies3. Action: Continuous right action
Let’s break them down1. Headspace: Clear about who you are and what you deliver and what your goals are a. Mission, vision, purpose- Across the board all successful people lead a life.
b. What is your product?- i. “Empower people to get healthy, stay healthy and have the best life possible ii. How? Correct and show ways not to them in the future by living a healthy iii. Hope for? 1. Feel better 2. Prevent 3. the effects of the 4. Have a life
c. Certainty- how certain are you that you can deliver
d. Goals- Personally I have a love hate relationship with goals. How about you?
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Rosen Coaching
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Three Pillars
2. Congruent strategies, whether it is…. a. Marketing, Communications, Running staff, Life etc. b. We must have congruent c. From a communications perspective we cannot use scare tactics if we want to people, we cannot talk about acute care, then corrective care, then maintenance care or “wellness” care if we want to help people get healthy and stay healthy for a d. We cannot expect our team to grow the practice of our dreams if they don’t e. And we cannot successfully promote a healthy lifestyle if we do not
3. Continuous right action a. This is where so many people ! b. Just because you are running fast does not mean you are running in the right
So the three pillars of running a thriving wellness practice are:
1. Headspace: Clear about who you are and what you deliver and what your goals are2. Procedures: Congruent strategies3. Action: Continuous right action
q Could use some improvement q Got it WIRED
www.TheOptimalHealthChiropracticSystem.com
The Optimal Health Chiropractic System
or “Optimal Health” care if we want to help people get healthy and stay healthy for a
Rosen Coaching
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Rosen Coaching
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Three Pillars
2. Congruent strategies, whether it is…. a. Marketing, Communications, Running staff, Life etc. b. We must have congruent c. From a communications perspective we cannot use scare tactics if we want to people, we cannot talk about acute care, then corrective care, then maintenance care or “wellness” care if we want to help people get healthy and stay healthy for a d. We cannot expect our team to grow the practice of our dreams if they don’t e. And we cannot successfully promote a healthy lifestyle if we do not
3. Continuous right action a. This is where so many people ! b. Just because you are running fast does not mean you are running in the right
So the three pillars of running a thriving wellness practice are:
1. Headspace: Clear about who you are and what you deliver and what your goals are2. Procedures: Congruent strategies3. Action: Continuous right action
q Could use some improvement q Got it WIRED
Optimal Health practice are:
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Rosen Coaching
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e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
Eight Systems
Get the 5-page questionnaire at the end!
1. System to sustain practice growth a. Make space b. Fill it c. !! d. Repeat
2. “Headspace and Truth”“I do what it takes to keep my in the right place. I fully understand the “Glass Ceiling” concept and I do what it takes to break through old limiting beliefs and upper limits. I am clear about my mission vision and purpose, and have clearly written SMART broken down to quarterly goals. I get amazing results with my patients. I am extremely confident I can deliver the . Not only am I confident in my technique and my ability to deliver the goods and correct subluxations I am also extremely confident I can help people quit recreating the same problems over and over again because I have a clear system to help educate my patients about healthy lifestyle choices. If I were a patient I would want to see !”
3. Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re-eval Re-reports- Dealing with Difficult People
a. Visit 1- I can easily process new patients and by the end of the first visit they say out loud, i. “Clearly I have that could be causing my headaches (or chief complaint) as well as my dizziness, indigestion and PMS. Obviously the car accidents, my diet and emotional stress over the years most likely brought this on. ii. If I don’t get the subluxations take care of the odds are things will
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
www.TheOptimalHealthChiropracticSystem.com
The Optimal Health Chiropractic System
Get the 15--page questionnaire at the end!
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
Eight Systems
Get the 5-page questionnaire at the end!
1. System to sustain practice growth a. Make space b. Fill it c. !! d. Repeat
2. “Headspace and Truth”“I do what it takes to keep my in the right place. I fully understand the “Glass Ceiling” concept and I do what it takes to break through old limiting beliefs and upper limits. I am clear about my mission vision and purpose, and have clearly written SMART broken down to quarterly goals. I get amazing results with my patients. I am extremely confident I can deliver the . Not only am I confident in my technique and my ability to deliver the goods and correct subluxations I am also extremely confident I can help people quit recreating the same problems over and over again because I have a clear system to help educate my patients about healthy lifestyle choices. If I were a patient I would want to see !”
3. Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re-eval Re-reports- Dealing with Difficult People
a. Visit 1- I can easily process new patients and by the end of the first visit they say out loud, i. “Clearly I have that could be causing my headaches (or chief complaint) as well as my dizziness, indigestion and PMS. Obviously the car accidents, my diet and emotional stress over the years most likely brought this on. ii. If I don’t get the subluxations take care of the odds are things will
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Five Systems
System 1. Headspace and Personal Growth
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8. My Personal System: I feel GREAT physically, mentally, emotionally and spiritually To serve more people we must build and decrease :I eat well, get plenty of exercise including strength and cardio training and get plenty of rest/sleep, I take long enough lunch breaks to recharge, I have a happy home life, I easily stay mentally present, I rarely worry, I am happy with my emotional state, I am extremely happy, joyous and have plenty of love and gratitude in my life, I am happy with my spiritual life/fulfilling purpose in life. I am excited to get out of bed every morning to fulfill my mission, I schedule in enough fun, alone time, etc., I make sure my needs are being met in my life so I have something to give at my office, I take at least vacation per year.
How important is it to you to have the practice and life of your dreams?
What are you willing to do to achieve it?
Our greatest wish is to help you have that success!
If you are SERIOUS about growth contact us NOW for a FREE 30 minute Consultation Contact [email protected] OR Call (808) 878-8384
Sincerely,
Russ and Angie
I RECOGNIZE THAT MY PRACTICE IS ONLY AS STRONG AS ITS WEAKEST LINK. I AM COMMITED TO STAY THE COURSE AND CLEAN UP ALL OF THESE MAJOR ISSUES.
q Could use some improvement q Got it WIRED
I feel GREAT physically, mentally, emotionally and spiritually
System 2. Operating System and Dream Team
We run our business like a ________ not a mom and pop store. I have a well thought out ____________ for my business. My entire team is extremely clear about what our yearly objectives are, what our _____________ are and exactly what each person is doing to reach those objectives.
I have motivated, well trained, passionate staff in the right positions. I have a system to train them and continually ________ their performance. We have regular successful inspiring and effective ________. Each member of the team is clear about whether they are bored, in the zone or stressed. We realize if anyone on our team is stressed we can’t sustain growth. We know exactly what we need to work on to get us to the next level and we’re 100% committed to the success of our office and goals.
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Rosen Coaching
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5. Dream Team Systems- I have motivated, well-trained, passionate staff in the right positions. I have a system to train them and continually their performance. We have regular successful inspiring and effective . Each member of the team is clear about whether they are bored, in the zone or stressed. We realize if anyone on our team is stressed we cannot sustain growth. We know exactly what we need to work on to get us to the next level and we are 100% committed to the success of our office and goals. We continually make space, fill it, reorganize and repeat.
6. Financial Systems:My head is in the right place about . I value my services, my time, talent, energy and resources. I have patient friendly financial plans. I am confident my fees are competitive for my area and I feel my care is worth my fees. I am not insurance . If I do utilize insurance I am within the scope of the law and am safe for when I am audited. We get our billing, collections, report writing etc. done on time. I monitor my aging report and collect the amount of money I know I should be collecting.
7. Road blocks and infrastructure Systems I have enough , equipment, doctor availability, practice systems and organization and staff to get to the next level and reach my goals. My appointment book is mocked up for at least 1 year in advance with spots for special appointments and regular visits etc. We effectively so I can stay in the zone, not be stressed, run late or be bored. I almost always run on time. I utilize my staff to their optimum. I am happy with my work hours. I am extremely happy with my technique and my results.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Again, we can spend days on this one subject but if you do not take really great care of yourself you will not be able to sustain growth, it is as simple as that.
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8. My Personal System: I feel GREAT physically, mentally, emotionally and spiritually To serve more people we must build and decrease :I eat well, get plenty of exercise including strength and cardio training and get plenty of rest/sleep, I take long enough lunch breaks to recharge, I have a happy home life, I easily stay mentally present, I rarely worry, I am happy with my emotional state, I am extremely happy, joyous and have plenty of love and gratitude in my life, I am happy with my spiritual life/fulfilling purpose in life. I am excited to get out of bed every morning to fulfill my mission, I schedule in enough fun, alone time, etc., I make sure my needs are being met in my life so I have something to give at my office, I take at least vacation per year.
How important is it to you to have the practice and life of your dreams?
What are you willing to do to achieve it?
Our greatest wish is to help you have that success!
If you are SERIOUS about growth contact us NOW for a FREE 30 minute Consultation Contact [email protected] OR Call (808) 878-8384
Sincerely,
Russ and Angie
I RECOGNIZE THAT MY PRACTICE IS ONLY AS STRONG AS ITS WEAKEST LINK. I AM COMMITED TO STAY THE COURSE AND CLEAN UP ALL OF THESE MAJOR ISSUES.
q Could use some improvement q Got it WIRED
We continually make space, fill it, reorganize and repeat.
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
iii. If I do get them corrected and learn ways not to recreate them in the future I can most likely: 1. Feel better 2. problems in the future 3. Reverse the effects of the process 4. Have a better ! iv. Clearly I have a problem and not just a problem. And you can help me get healthy, stay healthy and have a better life.
b. Visit 2- Do your patents ? Do they want what you ? Are they happy to for it? Are you clear about what you should to help them achieve their health goals? Do they understand their responsibilities? Do they realize how much care they will need? Do they understand the lifestyle changes they may need to make? Do they ask you if they can get their family checked?
c. Regular Daily Visits. I can easily as many people as I choose to. I give them the care they and spend the exact right amount of time with them vs. spending the time I think they want. I know exactly how to quickly and effectively keep the communication going so they learn a little bit more each and every visit and they stay excited and motivated to
d. Re-evaluations Re-reports. I do re evals and re reports with all of my patients. These are insightful and useful meetings where we clarify how they are progressing with their health and their life! We do not just talk about but we are clear about how their is affecting their progress and are clear about how their entire life is changing because of their care. We are clear where they think they are on the -10 to +10 scale, where they want to get to and what they believe they will need to do to reach their new health goals. I get and opportunities for talks and screenings from these meetings.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
www.TheOptimalHealthChiropracticSystem.com
The Optimal Health Chiropractic System
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
Eight Systems
Get the 5-page questionnaire at the end!
1. System to sustain practice growth a. Make space b. Fill it c. !! d. Repeat
2. “Headspace and Truth”“I do what it takes to keep my in the right place. I fully understand the “Glass Ceiling” concept and I do what it takes to break through old limiting beliefs and upper limits. I am clear about my mission vision and purpose, and have clearly written SMART broken down to quarterly goals. I get amazing results with my patients. I am extremely confident I can deliver the . Not only am I confident in my technique and my ability to deliver the goods and correct subluxations I am also extremely confident I can help people quit recreating the same problems over and over again because I have a clear system to help educate my patients about healthy lifestyle choices. If I were a patient I would want to see !”
3. Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re-eval Re-reports- Dealing with Difficult People
a. Visit 1- I can easily process new patients and by the end of the first visit they say out loud, i. “Clearly I have that could be causing my headaches (or chief complaint) as well as my dizziness, indigestion and PMS. Obviously the car accidents, my diet and emotional stress over the years most likely brought this on. ii. If I don’t get the subluxations take care of the odds are things will
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
iii. If I do get them corrected and learn ways not to recreate them in the future I can most likely: 1. Feel better 2. problems in the future 3. Reverse the effects of the process 4. Have a better ! iv. Clearly I have a problem and not just a problem. And you can help me get healthy, stay healthy and have a better life.
b. Visit 2- Do your patents ? Do they want what you ? Are they happy to for it? Are you clear about what you should to help them achieve their health goals? Do they understand their responsibilities? Do they realize how much care they will need? Do they understand the lifestyle changes they may need to make? Do they ask you if they can get their family checked?
c. Regular Daily Visits. I can easily as many people as I choose to. I give them the care they and spend the exact right amount of time with them vs. spending the time I think they want. I know exactly how to quickly and effectively keep the communication going so they learn a little bit more each and every visit and they stay excited and motivated to
d. Re-evaluations Re-reports. I do re evals and re reports with all of my patients. These are insightful and useful meetings where we clarify how they are progressing with their health and their life! We do not just talk about but we are clear about how their is affecting their progress and are clear about how their entire life is changing because of their care. We are clear where they think they are on the -10 to +10 scale, where they want to get to and what they believe they will need to do to reach their new health goals. I get and opportunities for talks and screenings from these meetings.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
System 3. Patient Communication Systems
Five Systems
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
iii. If I do get them corrected and learn ways not to recreate them in the future I can most likely: 1. Feel better 2. problems in the future 3. Reverse the effects of the process 4. Have a better ! iv. Clearly I have a problem and not just a problem. And you can help me get healthy, stay healthy and have a better life.
b. Visit 2- Do your patents ? Do they want what you ? Are they happy to for it? Are you clear about what you should to help them achieve their health goals? Do they understand their responsibilities? Do they realize how much care they will need? Do they understand the lifestyle changes they may need to make? Do they ask you if they can get their family checked?
c. Regular Daily Visits. I can easily as many people as I choose to. I give them the care they and spend the exact right amount of time with them vs. spending the time I think they want. I know exactly how to quickly and effectively keep the communication going so they learn a little bit more each and every visit and they stay excited and motivated to
d. Re-evaluations Re-reports. I do re evals and re reports with all of my patients. These are insightful and useful meetings where we clarify how they are progressing with their health and their life! We do not just talk about but we are clear about how their is affecting their progress and are clear about how their entire life is changing because of their care. We are clear where they think they are on the -10 to +10 scale, where they want to get to and what they believe they will need to do to reach their new health goals. I get and opportunities for talks and screenings from these meetings.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
iii. If I do get them corrected and learn ways not to recreate them in the future I can most likely: 1. Feel better 2. problems in the future 3. Reverse the effects of the process 4. Have a better ! iv. Clearly I have a problem and not just a problem. And you can help me get healthy, stay healthy and have a better life.
b. Visit 2- Do your patents ? Do they want what you ? Are they happy to for it? Are you clear about what you should to help them achieve their health goals? Do they understand their responsibilities? Do they realize how much care they will need? Do they understand the lifestyle changes they may need to make? Do they ask you if they can get their family checked?
c. Regular Daily Visits. I can easily as many people as I choose to. I give them the care they and spend the exact right amount of time with them vs. spending the time I think they want. I know exactly how to quickly and effectively keep the communication going so they learn a little bit more each and every visit and they stay excited and motivated to
d. Re-evaluations Re-reports. I do re evals and re reports with all of my patients. These are insightful and useful meetings where we clarify how they are progressing with their health and their life! We do not just talk about but we are clear about how their is affecting their progress and are clear about how their entire life is changing because of their care. We are clear where they think they are on the -10 to +10 scale, where they want to get to and what they believe they will need to do to reach their new health goals. I get and opportunities for talks and screenings from these meetings.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
www.TheOptimalHealthChiropracticSystem.com
The Optimal Health Chiropractic System
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
5. Dream Team Systems- I have motivated, well-trained, passionate staff in the right positions. I have a system to train them and continually their performance. We have regular successful inspiring and effective . Each member of the team is clear about whether they are bored, in the zone or stressed. We realize if anyone on our team is stressed we cannot sustain growth. We know exactly what we need to work on to get us to the next level and we are 100% committed to the success of our office and goals. We continually make space, fill it, reorganize and repeat.
6. Financial Systems:My head is in the right place about . I value my services, my time, talent, energy and resources. I have patient friendly financial plans. I am confident my fees are competitive for my area and I feel my care is worth my fees. I am not insurance . If I do utilize insurance I am within the scope of the law and am safe for when I am audited. We get our billing, collections, report writing etc. done on time. I monitor my aging report and collect the amount of money I know I should be collecting.
7. Road blocks and infrastructure Systems I have enough , equipment, doctor availability, practice systems and organization and staff to get to the next level and reach my goals. My appointment book is mocked up for at least 1 year in advance with spots for special appointments and regular visits etc. We effectively so I can stay in the zone, not be stressed, run late or be bored. I almost always run on time. I utilize my staff to their optimum. I am happy with my work hours. I am extremely happy with my technique and my results.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Let’s Talk Money
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
I am clear about my __________ market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a ________ marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from __________! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
iii. If I do get them corrected and learn ways not to recreate them in the future I can most likely: 1. Feel better 2. problems in the future 3. Reverse the effects of the process 4. Have a better ! iv. Clearly I have a problem and not just a problem. And you can help me get healthy, stay healthy and have a better life.
b. Visit 2- Do your patents ? Do they want what you ? Are they happy to for it? Are you clear about what you should to help them achieve their health goals? Do they understand their responsibilities? Do they realize how much care they will need? Do they understand the lifestyle changes they may need to make? Do they ask you if they can get their family checked?
c. Regular Daily Visits. I can easily as many people as I choose to. I give them the care they and spend the exact right amount of time with them vs. spending the time I think they want. I know exactly how to quickly and effectively keep the communication going so they learn a little bit more each and every visit and they stay excited and motivated to
d. Re-evaluations Re-reports. I do re evals and re reports with all of my patients. These are insightful and useful meetings where we clarify how they are progressing with their health and their life! We do not just talk about but we are clear about how their is affecting their progress and are clear about how their entire life is changing because of their care. We are clear where they think they are on the -10 to +10 scale, where they want to get to and what they believe they will need to do to reach their new health goals. I get and opportunities for talks and screenings from these meetings.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Five Systems
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
System 4 New Patients
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
5. Dream Team Systems- I have motivated, well-trained, passionate staff in the right positions. I have a system to train them and continually their performance. We have regular successful inspiring and effective . Each member of the team is clear about whether they are bored, in the zone or stressed. We realize if anyone on our team is stressed we cannot sustain growth. We know exactly what we need to work on to get us to the next level and we are 100% committed to the success of our office and goals. We continually make space, fill it, reorganize and repeat.
6. Financial Systems:My head is in the right place about . I value my services, my time, talent, energy and resources. I have patient friendly financial plans. I am confident my fees are competitive for my area and I feel my care is worth my fees. I am not insurance . If I do utilize insurance I am within the scope of the law and am safe for when I am audited. We get our billing, collections, report writing etc. done on time. I monitor my aging report and collect the amount of money I know I should be collecting.
7. Road blocks and infrastructure Systems I have enough , equipment, doctor availability, practice systems and organization and staff to get to the next level and reach my goals. My appointment book is mocked up for at least 1 year in advance with spots for special appointments and regular visits etc. We effectively so I can stay in the zone, not be stressed, run late or be bored. I almost always run on time. I utilize my staff to their optimum. I am happy with my work hours. I am extremely happy with my technique and my results.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
www.TheOptimalHealthChiropracticSystem.com
The Optimal Health Chiropractic System
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
5. Dream Team Systems- I have motivated, well-trained, passionate staff in the right positions. I have a system to train them and continually their performance. We have regular successful inspiring and effective . Each member of the team is clear about whether they are bored, in the zone or stressed. We realize if anyone on our team is stressed we cannot sustain growth. We know exactly what we need to work on to get us to the next level and we are 100% committed to the success of our office and goals. We continually make space, fill it, reorganize and repeat.
6. Financial Systems:My head is in the right place about . I value my services, my time, talent, energy and resources. I have patient friendly financial plans. I am confident my fees are competitive for my area and I feel my care is worth my fees. I am not insurance . If I do utilize insurance I am within the scope of the law and am safe for when I am audited. We get our billing, collections, report writing etc. done on time. I monitor my aging report and collect the amount of money I know I should be collecting.
7. Road blocks and infrastructure Systems I have enough , equipment, doctor availability, practice systems and organization and staff to get to the next level and reach my goals. My appointment book is mocked up for at least 1 year in advance with spots for special appointments and regular visits etc. We effectively so I can stay in the zone, not be stressed, run late or be bored. I almost always run on time. I utilize my staff to their optimum. I am happy with my work hours. I am extremely happy with my technique and my results.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
System 5. Flow and How to Handle Growth:
a.Make space b.Fill it c._____________!! d.Repeat
Rosen Coaching
www.rosencoaching.com
8. My Personal System: I feel GREAT physically, mentally, emotionally and spiritually To serve more people we must build and decrease :I eat well, get plenty of exercise including strength and cardio training and get plenty of rest/sleep, I take long enough lunch breaks to recharge, I have a happy home life, I easily stay mentally present, I rarely worry, I am happy with my emotional state, I am extremely happy, joyous and have plenty of love and gratitude in my life, I am happy with my spiritual life/fulfilling purpose in life. I am excited to get out of bed every morning to fulfill my mission, I schedule in enough fun, alone time, etc., I make sure my needs are being met in my life so I have something to give at my office, I take at least vacation per year.
How important is it to you to have the practice and life of your dreams?
What are you willing to do to achieve it?
Our greatest wish is to help you have that success!
If you are SERIOUS about growth contact us NOW for a FREE 30 minute Consultation Contact [email protected] OR Call (808) 878-8384
Sincerely,
Russ and Angie
I RECOGNIZE THAT MY PRACTICE IS ONLY AS STRONG AS ITS WEAKEST LINK. I AM COMMITED TO STAY THE COURSE AND CLEAN UP ALL OF THESE MAJOR ISSUES.
q Could use some improvement q Got it WIRED
Join The Optimal-Health Chiropractic System today at one of 4 levels. To find out more Go to www.TheOptimalHealthChiropracticSystem.comOR contact us NOW for a FREE 30 minute Consultation Contact [email protected] OR Call (808) 878-8384
Sincerely,Russ and Angie
If you are SERIOUS about growth
Five Systems
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
Rosen Coaching
www.rosencoaching.com
Rosen Coaching
www.rosencoaching.com
e. Dealing with Difficult questions. My team and I are comfortable dealing with our patients’ difficult questions and statements. We never join the “O.K. Corral” by just saying “O.K.” even though we don’t agree with them. We also never find ourselves using or overly assertive behavior or language that might offend our patients We have a to deal with such patients, which we practice regularly. We are extremely confident that we all can address difficult situations in a manner that allows our patients to hear what we are saying, and attempt to resolve the situation in the best manner possible.
Patient Communications Systems- Visit 1- Visit 2- Daily Interactions- Re eval Re reports- Dealing with Difficult Questions
4. Marketing Systems- I am clear about my market, what my message is and I get that message in front of the right people. I have a 13-month perpetual marketing calendar with a marketing plan. I have successful internal, external and Internet marketing strategies and campaigns that bring me my perfect candidates. I give a series of talks and am seen as a health expert in my community. My patients gladly refer and I have as many new patients as I desire. I realize that all new patients come from ! They come from us not to us! I have a system to mathematically monitor where my new patients come from, how many signed up from the event, how many actually made it to the office and how many stayed, what my return on investment of each event and campaign and mathematically prove whether or not this event was a success.
Eight Systems
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
q Could use some improvement q Got it WIRED
