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Root Cause AnalysisRoot Cause AnalysisRoot Cause AnalysisRoot Cause AnalysisA Method to Search For and Identify the Underlying Causes of

Production Problems, Instead of Responding to Just Symptoms

A 2-day Professional Program on:

29th - 30th March12 (Thurs-Fri):

Melia Hotel, Jalan Imbi Kuala Lumpur Malaysia:

The Keys Why you Should Attend this Interactive Course

Root Cause Analysis helps identify what,how ansomething happened, thus giving you the opportunity to pRecurrence.

Root Causes are underlying, are reasonablyidentifiabcan be controlled by management if people are allowed to ate useful recommendations that can be implemented.

The Root Cause Analysis process should include Dalection, cause charting, root cause Identification, correctivegeneration, and measurement for continued sustainability.

Increase the number of tools in your Problem Solvinbox by adding Lean techniques to Quality Management Sand your existing company procedures.

Forgetting to use Human Leadership skills will deslow down the improvement process and hide many of troot causes.

"Great trainer, real life examples and very simple to unde

Mike is a great fac

IP MaNestle Manufacturing (M) Sd

An experienced trainer, well conducted and very useful tips everyd

MaWestern Digital (M) Sd

Very good information that can be implemented right after Ito my working place, Mike is an excellent t

MaIntel Products (M) Sd

What some of our past Clients who have attended courswith Mike have to Say;

Each participant will leave with comprehensive steps for implementing Root Cause Analysis strategies within their own organthat can be used immediately after they return to their working place.

... has more than 30 years of extensive experiencein implementing Lean practices tools includingValue Stream Mapping in many countries aroundthe world...

He has designed and delivered programs in Leanpractices for corporate clients throughout the world,including Malaysians, Continental Sime Tyres PJ,Renesas Semiconductors Penang, Vac-uumschmelze Kuantan, Sara Lee Johor and manymore...

Expitris Worldwide programs are tailored to pro-vide passionate and practical training.Our approach:

Mixture of instructive presentations, dynamic in-sessioncoursework and collaboration of the participants to absorbimplementation learning steps.

To get the most out of the program we have a strictly lim-ited number and fashionable mingle with the trainer.

Comprehensive course materials.

NOWAnyone Can Attend ProgramMade it very affordable for you (HRDF Claimable)...

International trainer with excellent expertise...Outstanding tools for RCA implementation...

E X P i T RWorldwide Sdn Bhd (64

9-3-5 Jln 3/109F Danau Business Centre

Taman Danau Desa 58100 Kuala Lumpur

Tel: ++ 603 7984 2200 Fax: ++ 603 7984 2211

info@expitris.com, www.expitris.com

This course will cover all areas of the Root CauseAnalysis (RCA) , concentrating on the methodolo-gies, tools, and techniques specific to RCA that canbe deployed into your organization.

Participants will learn powerful strategies of acquir-ing efficient business processes, discoveringthe potential savings and results in high qualityservice level for a Global Success.

The Objective of Attending this course;

Your international Facilitator Mr. Michael Wader:

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Day 1

Thursday 29th March12

About Your Course Facilitator:

Mr. Michael Wader has more than 30 yof hands-on experience in implementinLean principle plus 10 years of teachin

and consulting experience throughout world including Malaysia in-house/onsiand public. He is a Certified QualityManager, Quality Auditor and

Practitioner who has taught and mentored manaand work teams in the electronics, aviation, mini mill, warehousing, consumer products, automotivdustries etc.

He is frequently requested as a speaker at QuConferences in the U.S. and has presented trainingpublic and in-house / onsite in Taiwan, Korea, EngIndia, Sri Lanka, Russia, Thailand U.S. and many mMike has developed customized Quality Awareness

cellence in Customer Services, Value Stream Map5S & TPM, Rapid Improvement Processes, LeadeResponsibilities and Lean practices courses for manturing, warehousing distribution, maintenance, servorganizations of 10 to 10,000 employees. His impaa trainer and the catalyst for action has consistentlyduced substantial cost savings results during Kevents and Action Work Outs.

Apart from pleasing his customers around the whe is also an award winning leader & recognized motor ofChampions for Quality! Helping potential ers recognize their roles in implementing Leade

tools and Lean practices along with understandingchallenges of global quality standards is a skill that excels at.

Mr. Wader is also a professional trainer on:

Lean Manufacturing Lean Office 5S & Total Quality Management Rapid Improvement Process Leadership Excellencies

Past Clients List Malaysian / Internatio

Continental Sime Tyres (PJ)

Western Digital (M) S/B

Infineon Technologies S/B

Texas Instruments (M) S/B

Sony EMC (M) S/B

Intel Products (M) S/B

Dowell Schlumberger Int. Inc

Silverstone Bhd

J.K Wire Harness S/B

LCL Furniture S/B

B Braun Medical Ind, S/B

F&N Ice Cream Mfg (M) S/B

Petronas Dagangan Bhd

Perodua Manufacturing S/B

E X P i T RWorldwide Sdn Bhd (64

Opening Remark

MORNING SESSION

Overview and Expectations Introduction to Why Root Cause Analysis

is needed in all organizations Understanding why most problem solving

does not cure the root cause

Introduction to a systematic ProblemSolving approach

Understanding how analytical andcreative thinking must be integrated

Identifying and reviewing the tools needed

for Root Cause Analysis

Classroom exercise to establish a problemto be solved for classroom measurementsopportunities (breakout exercise)

AFTERNOON SESSION

Development and discovery of root causes

and their difference from symptoms

Developing a clear and measurableProblem Statement (Exercise)

Learning to build the 7-Step systematicProblem Solving techniqueApollo Methodology

3 different ways to use a Cause and Effect(Ishikawa) diagram

Understanding how to use the 5-Whysfor maximum identification of root causeProblems

Using Nested Pareto Charts for root causeidentification

Proton Holding Bhd

Freescale Semiconductor (

Lam Soon Edible Oils

British American Tobacco (

JTI Tobacco S/B

OYL Condair Industries S/B

Q L Foods S/B

Yeo Hiap Seng (M) S/B YE

Automotive Industries S/B

Sime Darby Industrial Sdn

Segamat Panel Boards Sd

Lafarge Cement Sdn Bhd

Weng Meng Industries S/B

Kimberly-Clark Products (M and many more at: www,exp

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Who Should Attend

Why You should Attend this practical course

This training course will open your mind to the new ideathinking to embrace the most advanced Root Cause AnStrategies and Methods for Global Success.Mr. Wader will share his expertise as a practitioner, co

ant and principal in the past 30 years, which has hmany companies implement Lean tools including RCA fobusiness. The course will help to identify RCA service otunities, measuring strategic performance results and leagainst best practices.

You will Learn a

Systematic approach for digging into processes to reveacauses of delays and errors.How to avoid responding to symptoms of reoccurring prolems instead of finding a long term cureA six (6) step approach that expands the traditional PDC

model and provides a more in depth analysis

E X P i T RDay 2

Friday 30th March12

Satisfaction Guaranteed

As part of our professional commitment to quality we offer a satguarantee. If, at the end of the first day, you feel the workshop is

ing value for your organization, simply let us know and we will creregistration fee to any other program or service offered by Expitris

E X P i T RWorldwide Sdn Bhd (64

This course is designed for Managers / Executives/ Staffrom all departments:

Operations Directors / Mangers / Executives.Quality Management Directors / Managers (QA/QC).Operation, Purchasing, Admin, HRs Directors / ManagProcess Improvement Directors / Managers.Engineering Directors / Manager.Production Process Engineers Directors / Managers.

Factory / Plants Directors / Managers.Lean Managers Production and Engineers.Facilities / Maintenance Directors / Managers.Supply Chain and Logistics Directors / Managers.Simply all cross-functional departments Managers and S

Course Schedule:

08:30 Registration & Coffee/Tea09:00 Workshop commences10:40 Refreshment and Networking11:00 Workshop continues

12:50 Lunch14:00 Workshop continues15:30 Afternoon Refreshment15:45 Workshop continues17:00 Workshop concludes

For both dates

MORNING SESSION

Using Logic Tree analysis

Classroom exercise to review the problemand apply root cause analysis tools(breakout exercise)

Applying Value Stream Mapping tool

Applying Basic Quality Management tools Planning for Corrective Action Report

AFTERNOON SESSION

Understanding the Human side offinding root causes for problems

Managements involvement in supportingthis Root Cause Analysis

Development of an Action Plan toimplement Corrective Actions

Identifying Leadership requirements toMake the Corrective action

Determining how to continuously measurethe Corrective Actions for sustainability

From Mr. Micheal Wader table...

Malaysia has a long history of following interna-tional standards like ISO 9000. These Standards re-quire problems or defects to be tracked and eliminatedfrom processes.

Root Cause Analysis is a key tool used to digdeeply into problems and defects to discover the rootcauses. Too often teams respond to symptoms insteadof root causes because it is quicker and easier. Butfixing only the symptoms will allow the problem or de-fect to occur again.

Asking the right questions, taking time to ana-lyze the real problems, and making changes that aretested and will last is the correct action to take. TheCorrective Action Report (C.A.R.) should not includejust the temporary fix to stop the symptoms form recur-ring. The C.A.R should have analysis results andtested recommendations in the report that demon-strates the problem or defect has permanently elimi-nated.

Michael Wader