Freeleansite.com Root Cause Analysis - Overview Root Cause Analysis and Corrective Action (RCCA)
Root cause analysis for - ACIPC Conference
Transcript of Root cause analysis for - ACIPC Conference
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Our vision: Healthier communities, Excellence in healthcare
Our values: Teamwork, Honesty, Respect, Ethics, Excellence, Caring, Commitment, Courage
Root cause analysis for
bloodstream infections
November 2015John Ferguson,
Director, Infection Prevention Service
Hunter New England Health, NSW
ACIPC 2015 Conference
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Overview
1. RCAs and how they are done
2. Examples of two recent HNE RCAs
3. Observations about health system
change imperatives
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Pathology registrars
Goroka physicians (R )
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Root cause analysis Formal method used to analyse serious adverse
events (purposefully unsafe acts NOT in scope)
Identify underlying problems that increase the
likelihood of errors, taking the focus away from
mistakes by individuals.
Causal statements are generated through event
mapping and investigation of links between context,
events, actions and patient outcomes.
Active and latent errors that contributed to or caused
the event identified
Ultimate goal – learn from error/mistakes - prevent
future patient harm by proposing system changes
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RCA process (NSW/VA approach)
Open disclosure
Team chosen – 3-4 (including JMO) ; team
given qualified privilege
Three team meetings; 90 day limit
– Meeting 1- Information gathering guided by checklists of
questions; draft event flow diagram constructed; ask How,
What, Why at each point; agree what further information
required from whom
– Meeting 2- Review feedback; construct final flow diagram
(check question at each point of the incident chain - ‘So
what’) ; construct cause and effect diagram
– Meeting 3- Define the real problem to be eliminated and
define the most significant causes – ask Why and work out
contributing factors and potential root causes
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Categories of RCA recommendations
Communication
Knowledge, skills and competence
Work environment / scheduling
Patient factors
Equipment
Policies / procedures
Safety Mechanisms
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Limitations of RCA RCA effectiveness in lowering risk or improving
medical safety not systematically established
Quality of RCA dependent on accuracy of input data
as well as capability/experience of RCA team
Relationships of team members are critical - trust,
openness and honesty
RCA is a reactive process that may overemphasise
certain sources of error, ignoring a more complex
reality
Time and cost
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Shaqdan K, et al Root-cause analysis and health failure mode and effect
analysis: two leading techniques in health care quality assessment. J Am Coll
Radiol. 2014 Jun; 11(6):572-9
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Mt Wilhelm, October 2015
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16 day-old male infant who developed a
Pseudomonas aeruginosa BSI and died
No root causes identified – potable water
suspected;
System improvement opportunities identified:
– Ongoing weekly surveillance for pseudomonal colonisation
– Sterile water to be used when washing babies!
– Defrosting and warming bottled milk and EBM – NOT under
tap!
– Hot flushing of sinks regularly and flow straightener changes
– Further environmental testing if ongoing colonisation
detected/ strain clonality demonstrated
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Death of a 71 year old male from device -
associated Staphylococcus aureus BSI
One root cause:
– Lack of recognition of sepsis (clinical signs of sepsis, rapid
response with lactate of 7.2)
Three contributory factors:
– No follow up review of patient by treating team post rapid
response and clinical handover omissions
– Problems with dosing, timing and choice of antibiotic therapy
contributed
– Poor cannula management – documentation of insertion &
reviews
Six system improvement opportunities!
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Current HNE approach – SAB events All events reported on to NSW incident monitoring system at
SAC2 level
30 day death check using death registration data; captures out
of hospital deaths (HNE ICNET database)
Preventability checklist assessed by infection prevention –
template will be placed on http://aimed.net.au/infection-control/
RCAs commissioned for almost all events with mortality by 30
days (SAC1 events) and some other BSIs
‘London protocol’ investigations other events – local
management led investigations
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JHH Healthcare-associated S. aureus
bloodstream infections
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Port Moresby General Hospital
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RCAs –elephants in the room Lack of systems to hold staff (doctors) to account
(not blaming) – NB. pilot of Vanderbilt system in Oz
2016 (Cognitive Institute, QLD)
Power and politics – arrogance, bullying, passive
aggression (not just medicos!) – barriers to
communication, escalation of issue or speaking up
Silos – infection prevention not everyone’s priority
Human factors not considered
Patient disempowerment
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An even larger elephant…
Most hospital systems lack certain
essential elements of
consequential management;
allows for lack of accountability,
tolerance of process variation/
policy non-compliance
Quality & Safety (including IPC)
operates under a parallel
infrastructure rather than being
integrated
Cf. ISO9000s management
system - Q&S a result of good
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Perspective from James Reason :
Human factors “Situations and even systems are
manageable if we are mindful. Human nature – in
the broadest sense – is not. Most of the enduring
solutions…involve technical, procedural and
organisational measures rather than purely
psychological ones.”
Accountability “Blaming people for their errors is
emotionally satisfying but remedially useless. We
should not, however, confuse blame with
accountability. Everyone ought to be accountable for
his or her errors [and] acknowledge the errors and
strive to be mindful to avoid recurrence.”
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Thank you….
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