Room Make up Procedure

Lesson 9

Guest room cleaning and maintenance

Prepared by: Aireen Y. Clores

A typical used room may look like this.

Supplies/tools needed: room boys cart equipped with amenities and supplies

Place cart in front of the room and knock• Activate doorbell or knock gently (30 sec. intervals between knocks)• “May I make up a room now?”

Empty all trash cans/baskets• Empty them into the trash bag of the cart. • Wash with soap, clean and wipe dry.

Wash and wipe dry drinking glasses. Refill thermo jug

Replenish soiled linen

Make up the bed

• Follow standard procedures for bed make up.

Clean /vacuum the floor

Dust furniture & fixtures, polish the mirror

Replenish other guestroom supplies

Make the bathroom

Check overall condition of the room

Making up a Bed

Lay down the bed pad on the bed

• Bed pad placed on top of the mattress, center and smooth flat . Secure and tuck on the corner.

Lay down the first sheet

• Place evenly and on top of the bed pad with the center down;• tuck in the sheet under the mattress at the head and foot of the bed.• Miter all corners then tuck in the undersides of the sheet

Lay down the second sheet

• This is not only beautiful to look at but is also designed for the guest convenience.

Lay down the blanket

• This will make the bed appear neat and clean

Lay down the bed cover

• For a more presentable appearance; to protect linen from dirt

Supplies Qty Placement

Bed pad 1 Mattress top

1st sheet 2 Top of the bed pad

2nd sheet 1 Top of 1st sheet

Blanket 1 Top of 2nd sheet

Bed cover

1 Top of the finished bed

Pillow with slip and case

1 for single bed2 for double bed

Pillow is encased with a slip

Make up of CHECK OUT ROOMS

1. Check for items left by guests

2. Pull the curtains and blinds

3. Adjust aircon to desired temperature

4. Remove soiled dishes used during room service

5. Empty ashtrays and waste baskets

6. Wash and wipe dry drinking glasses

This job should be executed immediately by the floor supervisor and

the assigned room boy once room is vacated by the guest.

Materials needed:

room boys cart equipped with amenities and supplies

Make up of CHECK OUT ROOMS 7. Clean thermos jug and refill with

cold water

8. Strip the bed of soiled linen and pillow cases and replace them

9. Make up the bed

10. Vacuum or shampoo the carpet and upholstered furniture.

11. Dust all furniture

12. Polish mirror and all other metaled furniture

This job should be executed immediately by the floor supervisor and

the assigned room boy once room is vacated by the guest.

Materials needed:

room boys cart equipped with amenities and supplies

Make up of CHECK OUT ROOMS 13. Replenish all room supplies

14. Make up the bedroom

15. Fix the curtains

16. Check the overall condition of the room, including installed furniture and appliances

17. Close the door

This job should be executed immediately by the floor supervisor and

the assigned room boy once room is vacated by the guest.

Materials needed:

room boys cart equipped with amenities and supplies

When are rooms made up or serviced? Daily

Unless guest refuses a room make up or Has DND hanged on the door knob of the guest

room. Whenever a room is vacated through check

outs Make up request

Turndown Service Turndown service is a process by which the guest

room is made warm and inviting for the evening. Turndown service is usually conducted between

6 and 9 PM. A turndown attendant should be able to complete

40 turndowns in three hours.

Figure 11-9

Turndown Service Turndown service can include:

· Closing of draperies· Soft music· Corner folding of bedspread away from pillow· An amenity presentation· Soft corner lights· A “room tidy” is conducted· Some hotels place a breakfast door hanger next to

the amenity presentation

Figure 11-10

advice to other young aspiring executive housekeepers and professionals: set one goal at a time. If you set too many, you’ll get

discouraged. So set one and follow it through. always ask questions. listen. It’s the most effective way to gain intelligence. keep your eyes open to opportunities. work hard. defy adversity and negativity. never set yourself above your coworkers. remember that age is only a number. always ask for additional responsibilities, when you can

handle it.