Rookies and Newcomers: The Road to Success

Investment

Insurance

Group Sales

People

Feasibility

Attractions Mix

Facility Design

Human Resources

Human Resources for FEC’s• Be strategic• Consider the entire life-cycle of

your employee• Be clear in your own expectations

of behavior • Know your resources• Don’t forget it’s “HUMAN”

Resources!

Human Resources

Be Strategic:

Design, Plan, Build

Human Resources

Employment Life Cycle• Hiring

• How/when/where will you get the word out?

• Applications – in person/online• Interviewing – asking the right questions• Tracking/Follow-up – no applicant left

behind

• Training• What do you want people to know?• How will you teach it to them?• How will you prove that they know it?

Human Resources

Employment Life Cycle

• Motivation• How will you maintain enthusiasm?• How will you train your front-line

leaders?• Discipline

• How will you hold people accountable?• What are you standards?• How will you maintain fairness?• Disciplinary matrix

• Termination• What are the laws in your area?• Not always a bad thing

Human Resources

Your Expectations of Behavior

Human Resources

Your Resources

Human Resources

It’s HUMAN Resources

Expectations

R.O.I.

Satisfied Guests

Revenues

Profits

Engagement

Success

Human Resources