Role Expectations: - · Web viewTo involve service users in the development, running and...

Gofal2nd Floor, Derwen House,

2 Court Road, Bridgend, CF31 1BN

T: 01656 647722E:[email protected]

www.gofal.org.uk

Dear Applicant

Hospital Intervention Support WorkerNewport Hospital to Home Service

Gofal is a mental health and wellbeing charity providing a range of services to support people who are experiencing or who have experienced mental ill health – something that will affect 1 in 4 of us in our lifetime. We also lobby and campaign to improve mental health policy, practice and legislation and to increase public understanding and awareness of mental health and wellbeing.

Thank you for your interest in working for Gofal and please find enclosed the following:

1) Information on Gofal and the post you have applied for

2) Role Expectations, Person Specification and Competency Framework

3) Application Form

4) Equal Opportunity Monitoring Form

The closing date for receipt of your application is 9am, Wednesday 27th April 2016. Please do ensure you return your application by this date and time. Gofal cannot be responsible for any applications received late and any applications that arrive after the deadline will not be considered.

Shortlisting will take place 28th April 2016. We will contact you as soon as possible after shortlisting to inform you of the outcome.

Interviews will be held week commencing 9th May 2016.

Applications will be considered against the person specification and shortlisted candidates invited to interview. We therefore recommend that you read our Guidance notes (available on our website) before you complete your application.

Once again, thank you for your interest in the post and we look forward to receiving your application.

Yours sincerely

Anna JohnsonHR Administrator

Hospital to Home Support Worker Newport March 2016

About Gofal

Thinking differently about mental health and wellbeing

Gofal has been providing mental health and wellbeing services to people in Wales since 1990. We have come a long way since our first services opened in Bridgend, supporting the resettlement of people from the long stay psychiatric wards of Parc and Penyfai hospitals into homes in the community. We now operate across eleven local authorities in Wales and over 2,000 people use our services every year.

Our Vision

Good mental health and wellbeing for all

Our Mission

To have a positive lasting impact in all that we do by Working together to provide services that we can be proud of Demonstrating outstanding practice in relation to staff mental health and wellbeing,

learning and development Challenging the way we all think about, talk about and respond to mental health and

wellbeing in all areas of our lives Using our profile, influence and voice to improve the lives of people living with or at

risk of experiencing mental ill health Increasing the range and reach of our services through targeted and sustainable

business growth Spending our money where it will have the maximum impact

Our Aspirations

Gofal aspires to: Work with integrity and dignity Inspire and support people to exceed their expectations Develop a culture that is embracing and respectful of difference Communicate honestly and openly Be an organisation that is ambitious, creative and determined Create environments that are collaborative, supportive and empowering Be respected for our knowledge and expertise


Gofal Hospital Intervention Support Worker

Newport Hospital to Home Service

Location: St Cadoc’s Hospital, Newport[with requirement for travel throughout Gofal areas of operation]

Salary: £15,150 per annum pro rata – actual salary £9,924.00

Contract: Contract to March 2017

Hours: 1261 annualised hours contract (18.5hrs per week core contract plus 299hrs to be worked when required)

Holidays: 26 days annual leave plus bank holidays pro rataHolidays increase by 1 day for each year of service up to a maximum of 30 days

Pension: Pension in the form of a money purchase pension scheme:- 4.5% non-contributory employer contribution- 5.5% paid if employee contributes 1%- 6.5% paid if employee contributes 2% of more

Other Benefits: Income ProtectionLife Assurance Child Care VouchersEmployee Assistance ProgrammeOpportunities for flexible workingTraining and personal development opportunities

The ServiceThe current vacancy is within our Newport Hospital to Home project and will link with other Gofal services in Gwent. The temporary post is for a Hospital Intervention Support Worker providing outreach support to in-patients at St Cadocs. The service aims to establish and maintain links between health and homelessness and housing services in order to meet housing and ongoing support needs.


Role Expectations

Post: Hospital Intervention Support Worker

Service: Hospital to Home Project

Reporting to: Senior Case Worker/Project Co-ordinator

Office Base: St. Cadoc’s Hospital [linking with other Gofal services in Gwent]

Date: March 2016

Job Purpose To provide outreach support to psychiatric in-patients.

To assess individual housing need and co-ordinate ongoing support to facilitate access to housing.

To broker services and maintain links between health and homeless/housing services.

To comply with and maintain all necessary administrative and reporting systems.

Role Expectations:Support Work1. To provide outreach support to psychiatric in-patients.2. To broker services between health and homelessness/housing services on

behalf of, and with individuals.3. To identify on-going support needs with individuals and appropriate support to

enable them to access relevant and appropriate housing services.4. To work alongside colleagues in other organisations sharing knowledge and

information about mental health issues, promoting the role that stable housing has in aiding recovery from mental health problems.

5. To work with the individuals referred to the service to draw up support plans to meet identified needs.

6. To liaise with other agencies with and on behalf of service users as part of planned support, including participation in joint meetings and case reviews.

7. To involve service users in the development, running and evaluation of the support and service they receive.

8. To support service users to access information and advice in order that they are able to make informed choices in matters that affect them.

Information1. To keep up to date with developments in mental health, homelessness,

housing and related services.2. To facilitate the flow of information between mental health and

housing/homelessness providers.3. To refer and signpost people to appropriate services.

Hospital Intervention Support Worker Newport March 2016

Accountability1. To provide reports on request to line management and external funders.2. To be accountable to users of services for ensuring that agreed actions are

completed.3. To engage with performance management systems and processes.

Administrative requirements1. To keep accurate notes of all support provided.2. To ensure all relevant information is shared with colleagues as appropriate.3. To ensure all project communication methods are used appropriately and

effectively.4. To ensure that IT systems are used effectively and in line with organisational

procedures – eg. Use of e-mail and database systems.5. To provide all relevant information to head office and external organisations

as required.

Organisation Expectations

To carry out all duties in a manner that reflects Gofal’s Aspirations:

1. Work with integrity and dignity.2. Inspire and support people to exceed their expectations.3. Develop a culture that is embracing and respectful of difference.4. Communicate honestly and openly.5. Be an organisation that is ambitious, creative and determined.6. Create environments that are collaborative, supportive and empowering.7. Be respected for our knowledge and expertise.


GofalPerson Specification

Post: Support Worker – Hospital to Home Project, Newport, GwentEssential Desirable Assessed through

ExperienceExperience of working in the health and social care field, providing support, assistance and advice to individuals

Application/Interview

Experience of working with people affected by mental health problems

Application/ Interview

Experience of providing support to people in the community.

Application

Experience of liaising with housing and health services

Application/Interview

Qualifications and skillsQualification relevant to the work – ie NVQ Level 3 Health and Social Care

Application

Full current driving licence and access to your own transport

Application

Ability to communicate in Welsh ApplicationIT skills including basic word processing and use of databases to input information


Knowledge and UnderstandingHow mental health problems can affect an individual’s life


The range of housing and mental health services and support available


The welfare/housing benefits system and how to apply for the various benefits


Housing and homelessness legislation and the services available.


How health and social care services can contribute to people’s lives


Ways to involve service users in the further development of the project


CompetenciesRole model behaviours of integrity and dignity to other team members

Interview

Support the team to deliver at its best

Interview

Role model behaviours underpinned by respect of difference

Interview

Adapt communication to the audience


Identify the best outcomes, solve problems and overcome barriers to achievement

Interview

Identify new opportunities to seek and share experience with others

Interview

Proactively identify own development needs and take action to meet them



Applicants for the post of Hospital Intervention Support Worker will be required to demonstrate evidence of competency at levels 1; please refer to the Competency Framework below.

Competency FrameworkGofal aspires to: Work with integrity and dignity

Level 1: Demonstrate integrity and dignity in all interactions with others Maintain appropriate personal boundaries in all interactions with service users, colleagues

and external contacts Express opinions genuinely and honestly, while being mindful of the impact on others Take responsibility for reflecting on own behaviours Maintain confidentiality and be trustworthy in relationships with service users and colleagues Bring to the attention of line managers, any situations where standards of integrity or dignity

are believed to have been breached. Make every effort to deliver on commitments made.

Level 2: Role Model behaviours of integrity and dignity to other team members Give feedback to colleagues where behaviours are noticed which do not demonstrate integrity

or dignity Help others to understand their responsibilities to act with integrity and dignity Actively seek feedback to understand own personal impact on others, and use personal

insights.

Gofal aspires to: Inspire and support people to exceed their expectations

Level 1: Support colleagues to deliver at their best Role model positive and constructive behaviours to service users and colleagues Share knowledge, skills and learning to help others to be at their best. Work in a way that supports and promotes the wellbeing of others. Participate openly and constructively in team meetings Work co-operatively with others, supporting colleagues to deliver their best to service users Actively engage in own supervision and appraisal, preparing and participating fully Maintain high quality standards in file and record keeping Notice and acknowledge great contribution from others

Level 2: Support the team to deliver at its best Demonstrate flexibility and adaptability to change Support colleagues in managing the emotional impact of their work Actively seek out information to share, which will help the team in its work Take a role in mentoring team members who need help or support Actively suggest ideas for improvement for the team Bring the great contribution of colleagues to the attention of others

Gofal aspires to: Develop a culture that is embracing and respectful of difference


Level 1: Demonstrate respect of difference in all interaction with others Have a reputation for being a great listener Demonstrate a commitment to the value of equality and respect for diversity Show an awareness of the different needs of people from different backgrounds, cultures and

life experiences Seek to understand the perspective of service users through genuine interest and questioning Demonstrate an open mind with people who may have a different viewpoint. Use language which is positive and non-judgmental towards others

Level 2: Role model behaviours underpinned by respect of difference Give support to others where they may be finding it difficult to deal with issues of equality or

difference Share experiences and knowledge which can help others embrace difference in their work

and lives and take every opportunity to learn more about equality issues Challenge behaviour which does not demonstrate a respect of difference Work to resolve conflict where it is observed

Gofal aspires to: Communicate honestly and openly

Level 1: Communicate in a clear and concise way See communication as a two way process, actively seeking out communication, as well as

actively listening to the message delivered. Use a communication style which is appropriate to the listener Use words appropriately, communicating in language which matches the organisation’s

values. Using observation, be able to judge the listener’s response and adapt communication

accordingly. Use written and IT based communication to explain key points clearly and effectively, and in

appropriate detail. Role model honesty and openness in communication with others, using genuine care in the

delivery of messages and challenging colleagues to do the same.

Level 2: Adapt communication to the audience Think in advance about the most effective way to deliver the message, and adapt

communication accordingly. Simplify complex messages where necessary, so that others can understand key points. Use a variety of communication methods with confidence, and understand where each is

most effective. Represent the organisation externally, and be able to speak confidently about its work. Deliver difficult messages with honesty and compassion.

Gofal aspires to: Be an organisation that is ambitious, creative and determined

Level 1: Work with a flexible and adaptable approach to achieve agreed outcomes. Bring energy, passion and excitement into all your work Demonstrate dedication and commitment to the team objectives Have a commitment to ‘never giving up on a person’, even when they are challenging to you Use available time to achieve the best possible outcomes, and be flexible where priorities

change Stay enthusiastic and remain positive through setbacks Work with colleagues and service users to come up with creative solutions Face change with a positive and constructive approach Ask for help and support where it is needed to ensure own wellbeing Use mistakes as a way to learn for the future


Level 2: Identify the best outcomes, solve problems and overcome barriers to achievement. Actively try out different approaches to tackling problems Generously share ideas for service improvement and better ways of working Build an outcome focus into all aspects of work Support service users and colleagues in positive risk taking, allowing them to overcome

barriers and achieve the best outcomes Help colleagues to deal with changes they may be facing in a way which is right for them Demonstrate resilience when facing challenges, seeking and using the support which you

need

Gofal aspires to: Create environments that are collaborative, supportive and empowering

Level 1: Work effectively in partnership with others Build strong and constructive relationships with colleagues and service users Build and maintain trust with service users and other individuals outside the organisation Seek out contacts in other teams within the organisation, to share learning, support and

experience Be seen as a strong representative of the organisation with external contacts, and actively

build networks which can help in delivery of service

Work positively through difference of opinion to get to the best outcome

Level 2: Identify new opportunities to seek and share experience with others Identify contacts inside and outside of the organisation who can support partnership

working and collaboration

Share contacts across the organisation, where it may help other teams to develop their service

Encourage other team members to make their own contacts inside and outside of the organisation

Take an active part in organising events which encourage others to come together to support and share experience

Gofal aspires to: Be respected for our knowledge and expertise

Level 1: Regularly discuss own development needs with line manager, and attend training events identified.

Take responsibility for seeking out knowledge and finding out information to help own learning.

Take an active part in own development, working with your Line Manager to identify your development needs.

Attend all training programmes identified, participate fully and discuss the learning with your Line Manager afterwards.

Reflect on new learning, and how to use it for the best outcome of service users.

Level 2: Proactively identify own development needs and take action to meet them. Identify any areas in your own performance where you need further development, and

understand how best to get the training or experience you need. Actively seek out others who may have the knowledge or skills you require, and ask for

support for your learning.


Clearly understand the link between your learning and delivery of the best outcome for service users.

Take on development which is stretching and challenging, where it will have the best results on your own performance.

Show a passion and commitment for keeping updated with new information which impacts on your own performance and delivery of standards.

APPLICATION FORM


Application for the post of: Support Worker – Newport Hospital to Home Service

Closing date for the receipt of application forms is: _________________

This page will be removed from the application form before shortlisting, to enable us to shortlist candidates anonymously. Therefore please avoid using your name, elsewhere on the application.

PERSONAL INFORMATIONSurname

First Names

Address(including postcode)

Contact Telephone NumberE-mail address

REFERENCESAt least one of your references should be a present or most recent employer, tutor, volunteer work supervisor etc. If your most recent employer is not in a similar field but you have worked with a vulnerable client group within the last 5 years then we will also require a reference from this organisation.References will be requested after interview and Gofal reserves the right to contact any previous employer.

Name________________________________

Address: ______________________________

______________________________________

__________________Postcode____________

Telephone no: __________________________

E-mail: ________________________________

Relationship to yourself: __________________

Name________________________________

Address: ______________________________

______________________________________

__________________Postcode____________

Telephone no: __________________________

E-mail: ________________________________

Relationship to yourself: __________________

WELLBEING

Gofal is committed to equality of opportunity and welcomes applications from all. When shortlisting applicants, the information used is that which relates to the person specification.


Gofal upholds the commitments of the Disability Symbol. Where applicants meet all essential criteria then if a disability is declared an interview will be guaranteed and that applicant will not be further assessed against desirable criteria.

The Equality Act, 2010 defines a disability as:“A physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day to day activities.”

With reference to the above statement do you consider yourself to have any disabilities:

YES / NO (please delete as appropriate)

If YES, please highlight any additional support or special arrangements you would require if you are shortlisted and invited to interview.

Are you subject to any restrictions which would prevent you from taking employment in the United Kingdom? (Documentary Evidence will be required) YES/NO (please delete as appropriate)If YES please provide details:

CRIMINAL CONVICTIONS

Gofal aims to promote equality of opportunity for all with the right mix of talent, skills and potential and as such welcomes applications for employment from a diverse range of candidates, including those with criminal records.

Due to the nature of our work with vulnerable adults, some posts at Gofal are exempt from the provisions of the Rehabilitation of Offenders Act and as such will request information on all convictions including those that would be deemed to be ‘spent’ under this act. Checks are made with the Disclosure and Barring Service and any offer of employment is made subject to receipt of a satisfactory Disclosure.

A criminal record or conviction is not necessarily a bar to employment with Gofal and each case will be decided on the individual circumstances.The above is the policy statement of Gofal, if you wish to see our full procedure then please do contact the office in confidence and a copy will be sent to you.

ADDITIONAL INFORMATION

How much notice are you required to give? _____________________________


How did you hear of this post, please specify? ______________________________

Are you to your knowledge, known to any Trustee or employee of Gofal? YES / NO* (please delete as appropriate)

Details: _______________________________________________________

I confirm that to the best of my knowledge the information given in this application is true and correct. I understand that if any false information is given it may result in the withdrawal of an offer or termination of employment should I be appointed.

Signed __________________________________ Date: ________________


EDUCATION(Including secondary, further and vocational education)

Dates Establishment Qualifications and Grades

OTHER TRAINING ATTENDED

Dates Course Details – Title and length of course


EMPLOYMENT

Please provide details of your work history, both paid and unpaid, in chronological order. Please ensure that you do not leave gaps unaccounted for. Gofal reserves the right to contact any of your previous employers

DATES PAID OR

UNPAID

EMPLOYER POSITION AND DUTIES

REASON FOR LEAVING


SUPPORTING STATEMENTPlease use this section to provide your supporting statement which should address the criteria outlined in the person specification. The information provided in this section helps us to determine who to invite for interview. Before completing it you may find it useful to read our Guidance Document for Applicants available on the recruitment section of our website www.gofal.org.uk.

Please attach additional sheets if required.

Please note that we do not accept CV’s in place of this section.

Supporting Statement of Applicant


DRIVING

Do you hold a current driving licence? YES/NO

Do you have your own transport, which you would agree to maintain and insure for work purposes?

YES/NO

WELSH LANGUAGE

Do you speak: Welsh as a 1st language ¨ 2nd language ¨ do not speak Welsh ¨

Thank you for completing the application form, please return by post or e-mail by the stated closing date.

By post: HR Department, Gofal, 2nd Floor, Derwen House, 2 Court Road, Bridgend, CF31 1BN

Or by e-mail to: [email protected]


Gofal is striving to ensure equality in its employment policies and as part of this; we are monitoring our recruitment practices. This will help us to identify areas of under-representation in our work force and to assess areas where action is required.

Your co-operation in completing this form would be greatly appreciated. We should stress that any information you give will be strictly confidential to the personnel section.If you do not wish to answer any question (s) this will not affect your application in any way.

Post Applied For………………………………………… Date……………………….

Where did you see this post advertised…………………………………………..………………

Thank you for your time and co-operation in completing this form.

1. SEXAre you :-

¨ Male¨ Female

¨ Prefer not to say

1a. GENDER IDENTITYIs your gender identity the same as the gender you were assigned at birth?

¨ Yes¨ No


Do you live and work full time in a gender opposite to that assigned at birth?

¨ Yes¨ No


2. AGEMy age is:-……………………….


3. RELATIONSHIP STATUS


EQUAL OPPORTUNITIES MONITORING FORM

Are you:-

¨ Single¨ Married¨ Divorced¨ Widowed¨ Co-habiting¨ Civil Union¨ Domestic partnership


4. DISABILITIES

The Equality Act, 2010, defines a disability as:“A physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities”

Do you consider yourself to have disabilities?

¨ Yes¨ No


Please specify:

¨ Physical impairment¨ Sight loss or partially sighted¨ Hard of hearing¨ Deaf (non BSL user)¨ Deaf BSL user¨ Learning difficulties¨ Mental and emotional distress¨ A health condition e.g. HIV, multiple sclerosis, cancer


5. MENTAL HEALTHDo you have your own lived experience of mental ill health?

¨ Yes¨ No


Do you have experience of providing care/support to a friend or family member experiencing mental ill health?


¨ Yes¨ No


6. SEXUAL ORIENTATIONI would describe myself as:-

¨ Bisexual¨ Gay¨ Heterosexual¨ Lesbian


7. ETHNIC ORIGINI would describe my ethnic origin as:-

WHITE

¨ British¨ English ¨ Scottish ¨ Welsh ¨ Irish ¨ Traveller

Any other white background, please write…………………………………………………..….

MIXED

¨ White and Black Caribbean¨ White and Black African¨ White and Asian

Any other mixed background, please write in…………………………………………………..

ASIAN, ASIAN BRITISH

¨ Indian¨ Pakistani¨ Bangladeshi¨ Chinese

Any other Asian background please write in……………………………………………...……

BLACK, BLACK BRITISH


¨ Caribbean¨ African

Any other black background please write in………………………………..…………………..


8. RELIGION OR BELIEFI would describe my religion or belief as:-

¨ Buddhist¨ Christian¨ Hindu¨ Jewish¨ Muslim¨ Sikh¨ Any other religion or belief (please specify)…………………………………………¨ No religion


9. LANGUAGE

¨ Welsh ¨ as a 1st language ¨ as a 2nd language

¨ English ¨ as a 1st language ¨ as a 2nd language

Any other please specify (include BSL)………………………………………………………………………

¨ as a 1st language ¨ as a 2nd language


Please return with your application: By post: HR Department, Gofal, 2nd Floor, Derwen House, 2 Court Road, Bridgend, CF31 1BN

Or by e-mail to: [email protected]

This form will be immediately separated from your application form and it will not be seen by the recruitment panel.


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