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 Importance and Role ofListening Skills in Business Communication 

Presented By:50 - Sudhir Sharma52 - Sevitha Shetty54 - Khushal Thakkar56 - Kirti Thosar58 - Vasu Vemuri60 - Vishwanath Srinivas

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Topics Introduction & Process of Listening

Types of listening skills

Barriers of listening skills

How to improve listening skills

What Speakers Can Do to Ensure Better Listening

Business Scenarios where listening skills are imp. 

- Vishwanath

- Sevitha

- Khushal

- Kirti

- Sudhir

- Vasu

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 To begin with....Reality Check Most of us have developed as business people in organizational cultures that 

emphasize the persuasiveness of the speaker. 

We've  spent  countless  hours,  and  a  great  deal  of money,  attending  to  our appearance,  business  dress,  body  language,  facial  expression,  selection  of language,  tone of voice, charts, graphs, and on and on. The importance of these factors is not denied.

However, they're not the only factors influencing communication. 

And  are  they  powerful  enough, when we're  trying  to  get  the  best  from  a diverse group of people, build a customer-focused organization, or influence those who disagree with us?

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 A Husband’s Nightmare!!!!

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Listen-ing33%

Speaking26%

Writ-ing23%

Others19%

Recent Study that shows average time spent by a personnel on a workplace

Why is Listening so important ?

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Why is Listening so important ? Helps in taking instructions correctly without any errors

Solve customer’s complaints more effectively

From 95% of communication, 45% is of listening

An essential management and leadership skill

Good listening helps you to take better decisions and make better policies in organization

On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding

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The Process.....

Selecting – Choosing Stimuli

Attending – Focusing Attention

Evaluating – Analyzing and Judging

Responding - Feedback

Hearing – Receiving data

Understanding – Assigning Meaning

Types Of Listening

Informative Listening

Appreciative Listening

Critical Listening

Empathic Listening

Discriminative

Listening

ACTIVE LISTENER

PASSIVE LISTENER IMPATIENT LISTENER

Kinds of Listeners

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BARRIERS TO LISTENINGEffective listening is arguably one of the most important skills to have nowadays. Personal relationships need effective listening skills to face complicated issues together. Business people and employees need effective listening skills to solve complex problems quickly and stay competitive. Students and professors need it to understand complex issues in their fields. Thus, it is beneficial if we can understand and eliminate listening barriers that blocks deep, harmonious and lasting relationships.

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Barriers to listening take many forms. It is inevitable that barriers will exist in any interaction, but anything which stops concentration, allowing the mind to wander off the topic, must be recognized and overcome if fully successful communication is to take place.

BARRIERS TO LISTENING

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Distraction in your mind

Wandering attention

Planning a reply

Lack of interest

Common Barriers to Listening

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Being self centered

Avoiding what is difficult

Excessive note-taking

Emotional blocks

Common Barriers to Listening

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Looking for every opportunity to interrupt 

Impatience

External noise and disturbance

Poor health

Common Barriers to Listening

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Ways to Improve Your Listening

1) Increase your listening span:

Do not interrupt

Let speaker to complete

If you don't get , ask the speaker to repeat

2) Be prepared to listen:

Gather relevant information

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Ways to Improve Your Listening3) Take time to listen:

Don't put limitations on your listening time

4) Use Thinking-Speaking time difference:

Mentally summarize & review

5) Be Objective:

Do not make judgment too fast

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Ways to Improve Your Listening

6) Listen between the lines:

Don't just listen to what is being said

Try to understand the attitudes, needs and motives behind the words

7) Listen for ideas as well as facts

Understand what the facts Practice of Listening

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Ways to Improve Your Listening8) Give your full attention:

let the speaker know you are interested

Look for speaker’s main idea

If the speaker pauses briefly, don't rush to fill the silence

Use open-ended questions to encourage elaboration

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Ways to Improve Your Listening9) Restate the message (Feedback):

When speaker finished, restate the main points

good organizing strategy for you

It also gives the speaker assurance that the message has been received

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Ways to Improve Your Listening

10) Don't monopolize: Resist the urge to dominate a situation or to feel that you know everything about a situation

Be open to new ideas and allow the speaker to have his or her say

11) Use of Verbal & Non-verbal cues:

Eye contactNodding head Casual remark

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What Speakers Can Do to Ensure Better Listening

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Business Scenarios where listening skills are important

Listening skills are imperative for •  Career success,•  Organizational effectiveness, and •  Employee satisfaction. 

In professional environment Active listening is generally employed 

Workplace listening includes understanding the listening process and its barriers that hamper the flow of listening processNote: Listening Process = Perception, Interpretation, Evaluation, and Action

Like other skills, there are specific techniques for improving workplace listening effectiveness. 

It is imperative to become aware of the role of nonverbal communication in communicating in the workplace, as understanding messages wholly entails more than simple verbal messages.

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•  Seniors•  Peers •  Subordinates•  Customers•  Suppliers

Role & Importance of listening while communicating with

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THANK YOU