Rocking Your Success with Harmonious Communication! files/AM... · Rocking Your Success with...
Transcript of Rocking Your Success with Harmonious Communication! files/AM... · Rocking Your Success with...
Rocking Your Success with Harmonious Communication!
Presented by: Carolyn J. Carverwww.carolynjcarver.com
I can’t believe I said that!
You know what I
should’ve said…
Determines how you use your smarts.
Can change over time.
Gets you the promotion!
4 Competencies of Emotional Intelligence
Self-Awareness Social Awareness
Self-ManagementRelationshipManagement
4 Competencies of Emotional Intelligence
Self-Awareness
The Amygdala is part of the Limbic System.
You cannot be emotional and reasonable at the same time.
You have the power to choose which one you’d rather be!
THOUGHTS
EMOTIONS
ACTIONS
RESULTS!
4 Competencies of Emotional Intelligence
Self-Management
The goal is not to be successful.
The goal is to be valuable.
Once you’re valuable,instead of chasing
success, it will attract itself to you.
Are you really angry? Really?
4 Competencies of Emotional Intelligence
Social Awareness
Influenced by:• The Great Depression• World War II
Traits:• Loyal• Respectful of authority• Stubbornly independent• Excellent work ethic• Advanced communication skills
Musical Influences:• Glenn Miller• Billie Holiday• Nat King Cole• Bing Crosby• The Andrew Sisters
#1 song from 1950:Mona LisaNat King Cole
Influenced by:• The Vietnam War• The 60’s • Postwar social change
Traits:• Question authority• Excellent teamwork• Well-educated• Thrive on adrenaline-charged assignments.
Musical Influences:• The Beatles• The Rolling Stones• Bob Dylan• Elvis Presley• Johnny Cash
#1 song of 1970:Let It BeThe Beatles.
Influenced by:• Experienced more divorce than
any other generation• Lack of identity
Traits:• Independent• Intolerant of bureaucracy• Critical• Hardworking
Musical Influences:• Nirvana• Madonna• Pearl Jam• Elton John• Alice in Chains
#1 Song of 1985:Money For NothingDire Straits
Influenced by:• Technology • Doting parents
Traits:• Tech savvy• Acceptant of change• Require work/life balance• Socially responsible• “Everybody wins”
Musical Influences:• 3 Doors Down• Matchbox 20• Whitney Houston• Eminem• Toby Keith
#1 Song 2000:BreatheFaith Hill
Influenced by:• Media-saturated world• Gen X (their children)
Traits:• More like Traditionalists • Like instant gratification• Next, next, next (Twitter, Instagram, etc.)• Lacks a community-oriented nature
Musical Influences:• Ed Sheeran• Taylor Swift• The Weekend• Rihanna• Miranda Lambert
#1 Song 2015Uptown FunkMark Ronson featuring Bruno Mars
2024: How old will they be?
79 years old 60 to 78 years old
44 to 59 years old 29 to 43 years old28 years old
4 Personality Types
Results-Focused People-Focused
Harmony/BalanceFocused
Detail-Focused
4 Personality Types
Results-Focused People-Focused
Harmony/BalanceFocused
Detail-Focused
Dominant Influential
Steady Conscientious
4 Competencies of Emotional Intelligence
Relationship Management
Blindsided: “I appreciate that you had some time to think about what you wanted to say. I’d like some time to respectfully respond. (Set a time frame)”
You know you’ll have to apologize later:
“I don’t want to say just anything. I’d like to say the right thing. Can we postpone this conversation until (set a time frame)?”
What if it’s a family member of a resident?
“I can truly appreciate how frustrating ___________ is for you. I’m going to take some notes while you’re speaking. If I can come up with a solution right away, I’ll share it with you. If not, I hope you’ll give me some time (set a time frame) to come up with the right solution; not just any solution. What do you think?”
Thank you so much!
Presented by: Carolyn J. Carverwww.carolynjcarver.com