Rocking Your Success with Harmonious Communication! files/AM... · Rocking Your Success with...

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Rocking Your Success with Harmonious Communication! Presented by: Carolyn J. Carver www.carolynjcarver.com

Transcript of Rocking Your Success with Harmonious Communication! files/AM... · Rocking Your Success with...

Page 1: Rocking Your Success with Harmonious Communication! files/AM... · Rocking Your Success with Harmonious Communication! Presented by: Carolyn J. Carver

Rocking Your Success with Harmonious Communication!

Presented by: Carolyn J. Carverwww.carolynjcarver.com

Page 2: Rocking Your Success with Harmonious Communication! files/AM... · Rocking Your Success with Harmonious Communication! Presented by: Carolyn J. Carver

I can’t believe I said that!

Page 3: Rocking Your Success with Harmonious Communication! files/AM... · Rocking Your Success with Harmonious Communication! Presented by: Carolyn J. Carver

You know what I

should’ve said…

Page 4: Rocking Your Success with Harmonious Communication! files/AM... · Rocking Your Success with Harmonious Communication! Presented by: Carolyn J. Carver

Determines how you use your smarts.

Can change over time.

Gets you the promotion!

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4 Competencies of Emotional Intelligence

Self-Awareness Social Awareness

Self-ManagementRelationshipManagement

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4 Competencies of Emotional Intelligence

Self-Awareness

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The Amygdala is part of the Limbic System.

You cannot be emotional and reasonable at the same time.

You have the power to choose which one you’d rather be!

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THOUGHTS

EMOTIONS

ACTIONS

RESULTS!

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4 Competencies of Emotional Intelligence

Self-Management

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The goal is not to be successful.

The goal is to be valuable.

Once you’re valuable,instead of chasing

success, it will attract itself to you.

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Are you really angry? Really?

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4 Competencies of Emotional Intelligence

Social Awareness

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Influenced by:• The Great Depression• World War II

Traits:• Loyal• Respectful of authority• Stubbornly independent• Excellent work ethic• Advanced communication skills

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Musical Influences:• Glenn Miller• Billie Holiday• Nat King Cole• Bing Crosby• The Andrew Sisters

#1 song from 1950:Mona LisaNat King Cole

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Influenced by:• The Vietnam War• The 60’s • Postwar social change

Traits:• Question authority• Excellent teamwork• Well-educated• Thrive on adrenaline-charged assignments.

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Musical Influences:• The Beatles• The Rolling Stones• Bob Dylan• Elvis Presley• Johnny Cash

#1 song of 1970:Let It BeThe Beatles.

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Influenced by:• Experienced more divorce than

any other generation• Lack of identity

Traits:• Independent• Intolerant of bureaucracy• Critical• Hardworking

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Musical Influences:• Nirvana• Madonna• Pearl Jam• Elton John• Alice in Chains

#1 Song of 1985:Money For NothingDire Straits

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Influenced by:• Technology • Doting parents

Traits:• Tech savvy• Acceptant of change• Require work/life balance• Socially responsible• “Everybody wins”

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Musical Influences:• 3 Doors Down• Matchbox 20• Whitney Houston• Eminem• Toby Keith

#1 Song 2000:BreatheFaith Hill

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Influenced by:• Media-saturated world• Gen X (their children)

Traits:• More like Traditionalists • Like instant gratification• Next, next, next (Twitter, Instagram, etc.)• Lacks a community-oriented nature

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Musical Influences:• Ed Sheeran• Taylor Swift• The Weekend• Rihanna• Miranda Lambert

#1 Song 2015Uptown FunkMark Ronson featuring Bruno Mars

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2024: How old will they be?

79 years old 60 to 78 years old

44 to 59 years old 29 to 43 years old28 years old

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4 Personality Types

Results-Focused People-Focused

Harmony/BalanceFocused

Detail-Focused

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4 Personality Types

Results-Focused People-Focused

Harmony/BalanceFocused

Detail-Focused

Dominant Influential

Steady Conscientious

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4 Competencies of Emotional Intelligence

Relationship Management

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Blindsided: “I appreciate that you had some time to think about what you wanted to say. I’d like some time to respectfully respond. (Set a time frame)”

You know you’ll have to apologize later:

“I don’t want to say just anything. I’d like to say the right thing. Can we postpone this conversation until (set a time frame)?”

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What if it’s a family member of a resident?

“I can truly appreciate how frustrating ___________ is for you. I’m going to take some notes while you’re speaking. If I can come up with a solution right away, I’ll share it with you. If not, I hope you’ll give me some time (set a time frame) to come up with the right solution; not just any solution. What do you think?”

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Thank you so much!

Presented by: Carolyn J. Carverwww.carolynjcarver.com