Rocking The Boat But Staying In Itaws-cdn. The Network Secrets of Great Change Agents 1. As a change

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Transcript of Rocking The Boat But Staying In Itaws-cdn. The Network Secrets of Great Change Agents 1. As a change

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Rocking The Boat But Staying In It: How to be a great change agent

    Supported by:

    http://www.theedge.nhsiq.nhs.uk/school/

    Taken from the

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Taken from the School for Health and Care Radicals

    A global community of change agents

    Over 7000 people have now taken part in The School for Health and Care Radicals, from around the world, including:

    Argentina, Australia, Austria, Belgium, Brazil, Canada, Denmark, England, France, Georgia, Germany, Greece,

    India, Ireland (Republic), Italy, Netherlands, New Zealand, Nigeria, Norway, Northern Ireland, Pakistan, Qatar, Russian

    Federation, Saudi Arabia, Scotland, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Tunisia,

    Ukraine, USA, Wales

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Source: http://www.slideshare.net/alwynlau/learning-theories-learner-needs

    http://www.slideshare.net/alwynlau/learning-theories-learner-needs

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Today is a PRIMER

    • Context: emerging directions in transformation and

    change

    • Some challenges for health and care radicals

    • Creating connections and building communities

    • Rolling with resistance

    • Making change happen

    So u

    rc e

    o f

    im ag

    e: w

    w w

    .f re

    sh n

    e ss

    m ag

    .c o

    m

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Where on earth are you?

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    How are you feeling today?

    I’m ready to be radical!

    I’m cautiously optimistic.

    I remain unconvinced or

    sceptical.

    I’m feeling positive, let’s see how I can make

    this work!

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    • Please tweet using hashtags #qfm5 and #quality2016

    • Download the slides from SlideShare https://t.co/dFT1nn40iQ

    • Let us know if you’re having trouble downloading

    • Follow us on Twitter @LynneMaher1 and @HelenBevan

    Joining in today

    https://t.co/dFT1nn40iQ

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Jeremy Heimens TED talk “What new power looks like” https://www.youtube.com/watch?v=j-S03JfgHEA

    old power new power

    Currency

    Held by a few

    Pushed down

    Commanded

    Closed

    Transaction

    Current

    Made by many

    Pulled in

    Shared

    Open

    Relationship

    https://www.youtube.com/watch?v=j-S03JfgHEA

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    The essential flaw of quality improvement methods

    The essential flaw of [quality improvement methodology] is

    that, when implemented, it tends to reinforce the mechanistic and

    hierarchical models that are consistent with the mental maps

    of most managers

    Chris Argyris, Flawed advice and the management trap

    Source of image: www.biblicalcreation.org.uk

    Read more at: http://www.slideshare.net/jurgenappelo/management-30-workout

    http://www.biblicalcreation.org.uk/ http://www.slideshare.net/jurgenappelo/management-30-workout

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    • systematic “change management”

    • too often, leaders prescribe outcome and method of change in a top-down way

    • change is experienced by people at the front line as “have to” (imposed) rather than “want to” (embraced)

    Change Programmes

    • everyone (including service users and families) can help tackle the most challenging issues

    • value diversity of thought • connect people, ideas and

    learning • Role of formal leaders is to

    create the conditions and get out of the way

    Change Platforms

    “Tear down the walls”

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    What is a rebel?

    •The principal champion of a change initiative, cause or action

    •Rebels don’t wait for permission to lead, innovate, strategise

    •They are responsible; they do what is right

    •They name things that others don’t see yet

    •They point to new horizons

    •Without rebels, the storyline never changes

    Source : @PeterVan http://t.co/6CQtA4wUv1

    http://t.co/6CQtA4wUv1

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    If you put fences around people, you get sheep. Give people the room they

    need

    William L McKnight

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    What happens to heretics/radicals/rebels/mavericks

    in organisations?

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

  • @LynneMaher1 @helenbevan #qfm5 #quality2016 Source: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    We need to be boatrockers!

    • Walk the fine line between difference and fit, inside and outside, rock the boat but manage to stay in it

    • Able to challenge the status quo when we see that there could be a better way

    • Conform AND rebel

    • Capable of working with others to create success NOT a destructive troublemaker Source: Debra Meyerson

  • @LynneMaher1 @helenbevan #qfm5 #quality2016 Source : Lois Kelly www.foghound.com

    There’s a big difference between a rebel and a troublemaker

    Rebel

    http://www.foghound.com/

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Reflection

    • What are your insights around “rebels” and “troublemakers”?

    • What moves people from being “rebel” to “troublemaker”?

    • How do we protect against this?

  • @LynneMaher1 @helenbevan #qfm5 #quality2016 Source : Lois Kelly www.rebelsatwork.com

    There’s a big difference between a rebel and a troublemaker

    Rebel

    http://www.rebelsatwork.com/

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Change starts with me

    Source of image: jasonkeath.com

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    "There’s only one corner of the

    universe you can be certain of

    improving, and that’s your own

    self." Aldous Huxley

    Source of image: timcoffeyart.wordpress.com

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    1. able to join forces with others to create action

    2. able to achieve small wins which create a sense of hope, possibility and confidence

    3. More likely to view obstacles as challenges to overcome

    4. strong sense of “self-efficacy”  belief that I am personally able to create the change

    Four things we know about successful

    boat rockers

    Source: adapted from Debra E Meyerson

    CHANGE

    me

    BEGINS WITH

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Self-efficacy

    There is a positive, significant relationship between the self-efficacy beliefs of a change agent and her/his ability to facilitate change

    and get good outcomes

    Source of image:www.h3daily.com

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Source: @NHSChangeDay

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Source: @NHSChangeDay

    What is the issue here?

    “permission” ? (externally generated)

    or

    Self efficacy ? (internally generated)

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Building self-efficacy: some tactics 1. Create change one small step at a time

    2. Reframe your thinking:

    • failed attempts are learning opportunities

    • uncertainty becomes curiousity

    3. Make change routine rather than an exceptional

    activity

    4. Get social support

    5. Learn from the best

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    Creating connections and building communities

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    The Network Secrets of Great Change Agents

    1. As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy

    2. If you want to create small scale change, work through a cohesive network

    If you want to create big change, create

    bridge networks between disconnected groups

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    People who are highly connected have twice as much power to

    influence change as people with hierarchical power.

    Leandro Herrero

    http://t.co/Du6zCbrDBC

    http://t.co/Du6zCbrDBC

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    strong ties vs. weak ties

    Source of image: http://www.forbes.com/fdc/welcome_mjx.shtml

    http://www.forbes.com/fdc/welcome_mjx.shtml

  • @LynneMaher1 @helenbevan #qfm5 #quality2016

    When we spread change through strong ties: