How to be a GREAT change agent

Dr Helen Bevan, OBEChief Transformation Officer NHS England@HelenBevan #NVMO2016AND STAYING IN IT:

@HelenBevan #nvmo2016

Change is changing

@HelenBevan #nvmo2016Kinthi Sturtevant, IBM 13th annual Change Management Conference June 2015We rarely see two, three or four year change projects any more. Now its 30-60-90 day change projects

@HelenBevan #nvmo2016

Source: Bromford P (2015), Whats the difference between a test and a pilot?Pilots are being replaced by rapid tests and prototypes

@HelenBevan #nvmo2016

Acceleration of connectednessChange is changing

@HelenBevan #nvmo2016

@HelenBevan #nvmo2016

Hierarchical power is diminishing

Change is changingAcceleration of connectedness

@HelenBevan #nvmo2016

@HelenBevan #nvmo2016

Change is changing

Acceleration of connectednessHierarchical power is diminishing

@HelenBevan #nvmo2016

The Challenges

@HelenBevan #nvmo2016

@HelenBevan #nvmo2016

@HelenBevan #nvmo2016

Change is changing

Change is moving to the edgeAcceleration of connectednessHierarchical Power is diminishing

@HelenBevan #nvmo2016

An example from the Cabinet Officehttp://www.slideshare.net/Openpolicymaking/060715-change-cardscollated?next_slideshow=1

@HelenBevan #nvmo2016Why go to the edge?

Leading from the edge brings us into contact with a far wider range of relationships, and in turn, this increases our potential for diversity in terms of thought, experience and background. Diversity leads to more disruptive thinking, faster change and better outcomesAylet Baron

@HelenBevan #nvmo2016Jeremy Heimens TED talk What new power looks like https://www.youtube.com/watch?v=j-S03JfgHEA

old power

new powerCurrency

Held by a few

Pushed down

Commanded

Closed

TransactionCurrent

Made by many

Pulled in

Shared

Open

Relationship

@HelenBevan #nvmo2016The Network Secrets of Great Change AgentsJulie Battilana &Tiziana Casciaro

As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy

17

@HelenBevan #nvmo2016People who are highly connected have twice as much power to influence change as people with hierarchical powerLeandro Herrerohttp://t.co/Du6zCbrDBC

18

@HelenBevan #nvmo2016

I have some Key Performance Indicatorsfor you

orI have a dream

Source: @RobertVarnam19

@HelenBevan #nvmo2016Link below

http://www.bbc.co.uk/news/magazine-23790147

http://www.bbc.co.uk/learningzone/clips/martin-luther-king-i-have-a-dream-pt-1-2/1293.html

With the brooding statue of Abraham Lincoln peering down at him, King began by telling protesters that their presence in the symbolic shadow of the "great emancipator" offered proof of the marvellous new militancy sweeping the country. For too long, he complained, black Americans had been exiles in their own land, "crippled by the manacles of segregation and the chains of discrimination".The whirlwinds of revolt would continue to shake the very foundations of the country: "And those who hope that the Negro needed to blow off steam and will now be content will have a rude awakening if the nation returns to business as normal," King said. It would be fatal for the nation "to overlook the urgency of the moment and to underestimate the determination of the Negro".He's good - he's damned goodKennedy on KingWearied by the suffocating heat, the crowd's initial response was muted. The speech was not going well. "Tell 'em about the dream, Martin," shouted Mahalia Jackson, referring to a rhetorical riff that King had used several times before, but which had not made it into his prepared speech because aides insisted he needed fresh material. But King decided to cast aside his prepared notes, and launched extemporaneously into the refrain for which he will forever be remembered."I have a dream that one day this nation will rise up and live out the true meaning of its creed," he shouted, his out-stretched right arm reaching towards the sky. Soon he was hitting his rhythm, invigorated by the chants and cries of the crowd. "Dream on!" they shouted. "Dream on!"With his voice thundering down the Mall, King imagined a future in which his children could "live in a nation where they will not be judged by the colour of their skin but by the content of their character". Then he reached his impassioned finale.King asked the crowd to yell so it was heard the world overWatching at the White House, the president was riveted. Like so many Americans, it was the first time he had heard the 34-year-old preacher deliver a speech in its entirety - the first time he had taken its measure, listened to its cadence. "He's good," Kennedy told one of his advisors. "He's damned good." The aide was struck, however, that the president seemed impressed more by the quality of King's performance rather than the power of his message.

Tomorrows management systems will need to value diversity, dissent and divergence as highly as conformance, consensus and cohesion.Gary Hamel

Image by neilperkin.typepad.com is the new normal!

@HelenBevan #nvmo2016

What happens to heretics/radicals/rebels/mavericks in organisations?

# @HelenBevan

#SHCR @HelenBevan

# @HelenBevan

#SHCR @HelenBevan We need rebels to lead change

The principal champion of a change initiative, cause or actionRebels dont wait for permission to lead, innovate, strategiseThey are responsible; they do what is rightThey name things that others dont see yetThey point to new horizonsWithout rebels, the storyline never changes

Source : @PeterVan http://t.co/6CQtA4wUv1

# @HelenBevan

#SHCR @HelenBevan If you put fences around people, you get sheep. Give people the room they needWilliam L McKnight

# @HelenBevan

#SHCR @HelenBevan We need to create more boat rockers!Rock the boat but manage to stay in itWalk the fine line between difference and fit, inside and outsideConform AND rebelCapable of working with others to create success NOT a destructive troublemaker

Source: Debra Meyerson

# @HelenBevan

#SHCR @HelenBevan

Source : Lois Kelly www.foghound.com

Theres a big difference between a rebel and a troublemaker

Rebel26

#SHCR @HelenBevan ReflectionWhat are your insights around rebels and troublemakers?What moves people from being rebel to troublemaker?How do we protect against this?

# @HelenBevan

#SHCR @HelenBevan

Source : Lois Kelly www.rebelsatwork.com

Theres a big difference between a rebel and a troublemaker

Rebel

28

#SHCR @HelenBevan

Image copyright: http://13c4.wordpress.com/2007/02/24/50-reasons-not-to-change/

#SHCR @HelenBevan

# @HelenBevan

#SHCR @HelenBevan

C http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively

#SHCR @HelenBevan

Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively

# @HelenBevan

#SHCR @HelenBevan

Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively

# @HelenBevan

#SHCR @HelenBevan

Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively

# @HelenBevan

#SHCR @HelenBevan

Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively

# @HelenBevan

#SHCR @HelenBevan

Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively

Make it a personal PERFORMANCE target.

# @HelenBevan

#SHCR @HelenBevan

Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively

# @HelenBevan

#SHCR @HelenBevan Research from the sales industry:How many NOs should we be seeking to get?

2% of sales are made on the first contact3% of sales are made on the second contact5% of sales are made on the third contact10% of sales are made on the fourth contact80% of sales are made on the fifth to twelfth contact

Source: http://www.slideshare.net/bryandaly/go-for-no

# @HelenBevan

#SHCR @HelenBevan Papers that are more likely to contend against the status quo are more likely to find an opponent in the review systemand thus be rejected but those papers are also more likely to have an impact on people across the system, earning them more citations when finally publishedV. Calcagno et al., Flows of research manuscripts among scientific journals reveal hidden submission patterns, Science, doi:10.1126/science.1227833, 2012.

# @HelenBevan

#SHCR @HelenBevan