Robin Brown 615-631-9402

ObjectiveTo obtain a position using my accounting, administrative and customer service skills.

Summary of ExperienceRevenue analysis, bookkeeping, payables, receivables and collections. Maintaining client and personnel files, employee benefits, workers’ compensation, purchasing, and presentations, OSHA, dispatching, freight quotes, EDI, U.S. and Canadian Customs.

General office equipment, software; AS400, Freight Management, Great Plains, Excel, Smartsheet, Word, Caspio, Access, Paradox, PowerPoint, QuickBooks, and Peachtree.

Experience6/10 to Present Black Box Network Services, 1010 Haley Rd., Murfreesboro, TN 37129 (2010 through staffing agency)Project Invoicing

Generate labor POs for the project job and service tickets for Black Box’s compliance of the Sarbanes-Oxley Act. Provide vendors with rates and their PO information for sites and phase of the project. Track cost to ensure Black Box is billed correct rates, address dispute items with vendors and escalate when necessary. Generate contract required billing milestones on completed phase and change orders for customer approval. Compile approved milestone information to be imported into Great Plains and notify Accounting for invoice generation.

Invoicing LeadCreated reports and spreadsheet to track all service call and job labor POs for Black Box Solution Center’s cost liability. Monitored to ensure correct vendor ID code were being used when POs were created as invoices came in from vendors. Reviewed service tickets to verify completion and tracked RMAs (material returns) for credits. Verified vendor submitted signed work order and billed the correct rates and hours for the service call. Once all service call cost including material was applied to the ticket I generated an invoice in accordance with customer and contract requirements. Used monthly projections to track status and ensure revenue for each division was achieved. Recorded and tracked credits for management. Assisted Credit and Collection is preventing and resolving invoice issues with customers.

Project CoordinatorNotified customer’s sites of visit and the purpose of the visit. Scheduled vendors and negotiated rates for visits. Provided technicians all necessary documentation for the site visit. Conducted conference calls with the technicians and customer after visit to discuss and verify documentation was completed correctly per customer’s specifications. Verified Black Box was billed correct rates, address dispute items with vendors and escalate when necessary. Tracked cost on project to ensure gross profit percentages were being met.

5/00 to 6/10 MCD Transportation, Inc., 1381 S. Lowry St., Smyrna, TN 37167Administration & Accounting

Processed accounts receivables, accounts payable, collections, and invoicing. Created a database to perform various analyses on freight movements and revenue. Filing, published quarterly newsletter, purchased supplies, scheduled and maintained computer and office equipment. Assisted dispatch with quoting freight rates, scheduled pickups and deliveries for MCD’s customer base. Negotiated rates with transportation companies to move MCD’s freight and dispatching their drivers. Verified transportation company’s authority and insurance to meets MCD’s requirements for becoming an authorized carrier. Sat up transportation companies in MCD’s systems that have met the requirements in order to book loads and process payments. Assisted president and vice president in administrative functions.

11/94 to 3/00 Landstar Inway Inc., 1000 Simpson Rd., Rockford, IL 61108Automotive Coordinator

Tracked freight for Ford, General Motors, Chrysler, and Volkswagen. Prepared weekly reports for Chrysler on freight moved on required lanes. Monitored loads, check calls, and trailer pools. Covered and dispatched owner operators on in-house and agency’s automotive lanes. Transmitted load information via EDI to the plants. Negotiated rates with owner operators on hot shipment and distressed freight to protect plants from shutting down. Disbursed payments for detention, layover, truck ordered not used, and distressed freight from the automotive budget that could not be billed to the customer. Represented Landstar Inway on problems that occurred with automotive lanes with agents, owner operators, and the plants. Investigated freight transit times that did not conform to Landstar Inway’s contracts. Prepared service failure correspondence when an agent or owner operator was at fault. Represented Landstar Inway in conference calls in setting up new automotive lanes. Trained agents and in-house employees to transmit load information via EDI. Created EDI Reference Manual containing step-by-step instruction for all customers requiring 204s and 214s. Set up shipper and consignee customer numbers in EDI in order to transmit required load information. Monitored load information sent via EDI for correct codes, timeliness, and accuracy. Worked closely with the I.S. Department in the testing phase of all EDI customers.

Robin Brown 615-631-9402

11/94 to 3/00 Landstar Inway Inc., cont.Customer Service Representative

Tracked freight for current status and arrival time for agents and customers. Acted as mediator for problems getting freight loaded or unloaded. Handled problems that occurred when a truck was overweight or over gross. Found owner operators to complete delivery of distressed freight. Quoted monetary compensation for detention, layover, truck ordered not used, and distressed freight. Investigated freight transit time that did not conform to Landstar Inway’s Service Standard. Prepared service failure correspondence when an agent or owner operator was at fault. Handled lease termination process of owner operators who had broken contract stipulations for service standards. Advised agents and owner operators on how to prevent a problem situation. Prepared weekly customer service reports with cost analysis.

Operations AssistantPrepared petitions, mitigate liquidated damages, settled disbursements for U.S. and Canadian Customs violations, and prepared analysis reports for customs violations. Compiled weekly truck count by equipment type, weekly audits of owner operator’s equipment, report daily status of layovers, monthly financial assistance given by the Operations Department, and monthly analysis for certain customers on Landstar Inway Service Standards. Assisted agents in posting and entering a driver on their freight, and helped owner operators locate freight. Prepared correspondence, manuals, presentations, and assisted other departments with their administrative needs. Prepared monthly revenue and expense analysis on Landstar Inway and other sister companies, billing analysis by clerk to identify errors, receivables not invoiced, and reported to Landstar the weekly revenue analysis for Government accounts. Assisted in contracts, manuals, presentations, correspondence, and recruiting information to potential fleet owners.

EducationA.A.S. Professional Accounting, August 1996, GPA 3.51, transcripts attached

ReferencesBlack Box Network Services, 615-890-3505MCD Transportation, Inc., letter attached

Donna Wood, PresidentDionne Kegley, Vice President

Landstar Inway Inc., letter attachedMichele Davila, Supervisor AutomotiveDoug Seaton, Manager Automotive and Customer DevelopmentRod Theunissen, Director Automotive and Trailer Control

John Collins, Vice President