Rob Pearson UX Camp Brighton 2017 Top Ten Tips For Building Rapport 1.1

ROB PEARSON / @robotperson

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3ROB PEARSON / @robotperson

TOP TEN TECHNIQUES

FOR BUILDING RAPPORT

ROB PEARSON

@robotperson


GOAL

QUICKLY FORM

TRUSTING

RELATIONSHIPS


WHY IS THIS IMPORTANT?


THE 10 TECHNIQUES


1

SET ARTIFICAL TIME CONSTRAINTS


2 SHOW ACCOMODATING NONVERBALS


3SLOW DOWN YOUR TALKING


4

ASK FOR HELP


EXAMPLE

INVITEShttps://goo.gl/dFBBAV


5

SUSPEND YOUR EGO


6

VALIDATE OTHERS


6

LISTENING

VALIDATE OTHERS


6

LISTENING

THOUGHTFULNESS

VALIDATE OTHERS


6

VALIDATE OTHERS

LISTENING

THOUGHTFULNESS

VALIDATE THOUGHTS AND OPINONS


7

ASK WHEN? HOW? WHY?


7

ASK WHEN? HOW? WHY?

MINIMAL ENCOURAGERS

REFLECTIVE QUESTIONS

EMOTIONAL LABELLING

PARAPHRASING

PAUSES

SUMMARISE


7

ASK WHEN? HOW? WHY?

STAKEHOLDER DISCUSSION GUIDE:

https://goo.gl/pJ9Ze3

INTERVIEW SOFT QUESTIONS:

https://goo.gl/QzsMGf


8

CONNECT WITH QUID PRO QUO


9

GIFT GIVING


10

MANAGE YOUR EXPECTATIONS


ETHICS


ETHICS

THINK ONLY IN TERMS OF

THEIR NEEDS AND WANTS

THEY MUST FEEL BETTER

FOR HAVING MET YOU


SUMMARY


SUMMARY FOCUS ON THE NEEDS

OF THE OTHER PERSON

VALIDATE THEIR

VIEWPOINT

LISTEN


THANKSROB PEARSON

@robotperson

DIRECTOR, AMIDO

Rob Pearson UX Camp Brighton 2017 Top Ten Tips For Building Rapport 1.1

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