RMS - Loyola University Case Study...Loyola University Chicago staff started using RMS in 2007. In...
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CASE STUDY ON MERCURY
Transcript of RMS - Loyola University Case Study...Loyola University Chicago staff started using RMS in 2007. In...
CASESTUDY
ON MERCURY
MOVINGTOMERCURYFindingEfficiencyInMercury3
LoyolaUniversityChicagostaffstartedusingRMSin2007.In2015theDepartmentofResidenceLifeupgradedtoMercuryandbeganmakingheavyuseoftemplates.
Bythe2017-2018Fallsemester,theteamupdatedtothelatestMercuryoffering,Mercury3.
AccordingtoMarjenka,Mercury3hasofferedmanybenefits,includingsettingupthehousingschedule,communicatinginformationtostudentsandconfiguringavailabilityontemplates.
“We’reusingtheMercury3schedulefunctionforthefirsttimethisyear,anditisphenomenal!”saidMarjenka.
“IcreatedaVacancyViewerafterbeinginspiredtodosoatRMSWorld2016.It’sbeenanincrediblyusefultoolforstudentstogetasenseofwhatmightbeavailablepriortotheirselectiontimesotheycanchangetheirselectionstrategyifnecessary.”
JoshuaMarjenkaHousingAssignmentsCoordinator,DepartmentofResidenceLife
LoyolaUniversityChicago1032WSheridanRoadChicago,IL60660
OnCampusBeds4,600
BESTPRACTICES:VACANCYVIEWERSETUP
MultipleVacancyViewersPreviously, Loyolawasmakinguseoftworoomselectiontemplatesthatstudentscoulduse:onetemplatethathada‘fillallbeds’requirementforroomsandonethatdidn’thavearequirement. However, theyhadoneVacancyViewerthatcoveredboth templates,whichtended tocauseconfusion forstudents.ThisyeartheDepartmentofResidenceLifeopted tocreateaseparateVacancyViewerforeachtemplatetobetterdemonstratetostudentswhatspaceswereactuallyavailabletothem.
NamedRoommateGroupsTheteamatLoyolaalsoimplementednamedroommategroupstohelpeliminatestudentconfusion.Withenteringanamedroommategroupasastepinaccessingthe‘fillallbeds’VacancyViewer,staffwereabletopreventstudents thatweren’tpartofapre-definedgroup fromaccessingthewrongVacancyViewer.Movingforward,theResidenceLifedepartment isconsideringmakingitarequirementforstudentstoformtheirgroupsbeforemakingtheirroomselectionstofurtherstreamlinetheprocessofwhentoreleaseroomsforselection.
“Iwanttoexplorethepre-formedroommategroupsforourprocessfornextyear.Itwillhelpushaveabettersenseofwhen toreleaseroomsintotheprocess.”
- JoshuaMarjenka
WiththeVacancyViewerstudentscangetasenseofwhatmightbeavailableprior totheir selectiontimesothattheycanchangetheirroomselectionstrategyifnecessary.
BESTPRACTICES:SELECTIONLOTTERY
ReduceManualUpdatesWithout theupdatesinMercury3,Loyolawassettingup theroomselectionlotterywithacumbersomemanualprocess.First,staffwouldcreatethe roomselectionschedule, thentheywouldexport thelotterynumbers toaspreadsheet,andfinally,theywouldimportthosenumbersbackintothehousingapplicationstatuspage.
Thehousingassignmentcoordinatorsreported latenightswhenupdating thespreadsheetwithlotterydatesandtimesandsignificanttimespentifanindividualstudent’s lotterynumberwaschanged.
WiththefullfeaturesetofMercury 3,Marjenka wasabletoemployamergetokensothatthestudentscouldseetheircorrect informationinreal-timewithoutrequiringadditionalimport stepsfromstaff.
“AllofthetimethathasbeenfreeduphasletmefocusontheotherthingswecandotostreamlineourprocesswithMercury.”
- JoshuaMarjenka
Themergefunctionalityallowsstudentsawaytoseereal-timedata- includinglotteryselectioninformation– ontheirapplicationportals.
BESTPRACTICES:SELECTIONLOTTERYCON’T
SENDREMINDERSUSINGFILTERSMarjenka recallsthecumbersome lotterycommunicationprocessofyears’past.Beforehecouldcommunicatetostudents,he’d firstneedtopullreportson thegroupsheneeded toreach,forexample,thosestudentswhoseselectiontimeswerecomingupbuthadn’tyetmadeaselection.
Thisyear, theResidenceLifestaffcreatedafewfiltersto identify thisstudentgroupandcreatedbatchcorrespondence tosendthemareminder.Theyenhanced eachemailbymergingin theindividual’s selectiondate.
Thesameadvancedfiltersandprocesscouldalsoalertthese studentswhentheselection processwouldbeclosing.
Notonlyisthisfeaturevaluabletolotteryselectionreminders,butwiththecommunicationcapabilitiesofMercury3,changestoindividualstudent’slotteryinformationtookamere30secondstocommunicateversustheprevious5minutesperstudent.
“WithMercury3,ittook lessthan5minuteseveryhour tosendanemailto100peopleatatimetoalertthemthattheirselectiontimewasabout toopen.BeforeMercury3,amoremanualmailmergeprocessrequiredmyattentionformostoftheday.”
- JoshuaMarjenka
FINALTHOUGHTSFROMRMSMercury3andtheFutureofRMS
Mercury3isenablingacustomsolutionforeveryclient.Featuresinclude:
• Customscreensforanystaffmember
• Custommenusforanystaffmember
• Customlistswithcustomfunctionalshortcutsonanylist
• Alldrag-and-dropdesignwithouttheneedforITassistance
TheMercurysolutioniscontinuingtoevolvewiththeneedsofourcustomers.Joinusnowtobegincustomizingyourstaffandstudentexperienceandtoworkwithateamthatisfullycommittedtoyoursuccess.
“EverythinginMercury3iscompletelycustomizable!
Ourpartnerscantakeitoutofthebox- asdelivered- andcustomizemenus,screens,everything…theycouldtechnicallyinventnewfuntionality.
Theycaneasilybuildthecomponentsthey’relookingfor,andwecanhelp!”
- AndrewTannerRMS,VPofSales
FormoreinformationonRMSandMercuryvisit:
www.rms-inc.com
ResidentialManagementSystems
RMSbringstogetherawholenewdimensiontohousing,conferenceandjudicialmanagementneeds.Sinceitwasfoundedin1994,its
comprehensivesoftwaresolutionshavecombinedpower,functionalityandeaseofuse,andthesefactors
continue tobetheguidingprinciplesinitsevolution.
& MercurybyRMS
Thisbrandnewplatformwillallowyoutodeliverrevolutionarycustomizedcontenttoyourstudents.Customdesignedhousingapplications,contractsandelectronicsignatures,onlinepayments,studentself-assignment,allnewreportingandadministrativetools.
E-mail:[email protected] Phone:919-845-9004 Address:9131AnsonWay,Suite301,Raleigh,NC27615
