RMM / MDMCloud Partner Training Series

September 2015

Table of Contents

What is RMM/MDM?What are the benefits of RMM/MDM?RMM/MDM: Industry LandscapeEvolve is DifferentHow we can help you $ucceed

Who is a fit? Who is a challenge?FLOATKey Questions

PricingBusiness RulesEvolve IP Product PairingsStatement of WorkKnowledge BaseDemo Desk

What is RMM/MDM?Remote Monitoring Management allows IT departments and administrators to self-manage their environment.

Our product, RMM utilizes this technology and is designed for server a infrastructure and patch management. Evolve IP delivers this in a RMM in a cloud-based platform that provides users with easy point and click monitoring. Included with RMM, MDM (Mobile device management) makes it easy for businesses to secure, configure, locate or even erase unrecoverable mobile devices that are used for business.

IT departments will be able to manage all of the businesses IT in a central location. It provides a highly desired “single pane of glass view” regardless of the location and type of end-user environment.

All for a predictable monthly cost

What are the benefits of RMM/MDM?

Productivity – Empowers IT with a single pane of glass for managing every desktop, regardless of technology type or location. Provide user support, routine upgrades and backups from the Evolve IP Cloud.

Economics – Reduces costs through the remote troubleshooting, and ease of deployment and updating.

Productivity - any unforeseen problems can be solved immediately saving IT time and putting employees back to work quickly.

Scalability – Desktops can be added or removed, in any location, as needed to with a growing business.

Security – End-to-end security, consistent across all users, regardless of desktop type.

RMM/MDM: Industry Landscape

Technology trends have proven that businesses desire an RMM tool with diverse tools.

Companies like Kaseya, Level Platforms and N-able Technologies have all been acquired in recent years.

User Friendly Interface

Reporting and Workstation Management

Evolve is Different

How does Evolve IP make RMM different?

Evolve IP utilizes Solarwinds N-able’s technology through our award winning OSSmosis DaaS Portal and provides seamless integration to managed any device, including an organizations mobile devices. Easy to access MDM (mobile device management) from the Evolve IP RMM Portal.Seamless integration with vCloud and vServer to remotely manage your environment across multiple platforms.

How we can Help you $ucceed

Who is a fit? What type of client would be a challenge?Obvious fits- Organizations with multiple locations and a centralized IT department.- Frustrated or overworked IT staff. MSP’s currently using an RMM.

Industry Examples - Any business that has an IT department and any desktop or server infrastructure to manage.- Businesses looking for a transition intocloud services- MSP’s using a multitenant RMM tool.

How we can Help you $ucceed: Qualification Guide (FLOAT)

Qualification Guide (FLOAT)

How we can Help you $ucceed: Key Questions

The main things we want to discover are why they should use a remote monitoring system?

How do you currently manage your assets?Can you monitor your servers and cloud services?Are there company phones and laptops deployed?How many people are in your IT department?Do you have remote, mobile or roaming users?Are you planning on migrating all of your infrastructure to the cloud in the near future?

These questions open doors to additional opportunities.

Pricing

RMM seat options that work for any clients needs.

Business Rules

This product may be purchased as a stand-alone cloud serviceClient may upgrade or downgrade license types as needed in the RMM portal.Client may add or delete quantities and RMM products as needed in the RMM portal.Billing is based on # of nodes selected on sales order, reconciled with number of nodes protected.If number of nodes managed exceeds # of nodes on sales order, additional quantity will automatically be added to customer invoice.

Evolve IP Product Pairing

RMM is ideal to pair with additional solutions. This provides the client with a variety of solutions for all of their IT needs.

Help Desk Available in User, Workstation, Server, Mobile Devices and Network DevicesManaged ITAvailable in Work Station, Network Device, ServerDR DaaSAvailable in Basic, Standard and PremiumITaaS ServicesManaged IT, Help Desk and Professional Services

RMM opens the door for additional cloud services that can be added to a prospects solution stack.

Statement of Work

Evolve IP is responsible for the following:Customer portal access and login.Support for the IT administrator.

Customer responsibilities are as Follows:Support for end-users.Agent and probe installation on customer equipment.Management within the customer portal.Mitigation of Zero day or unknown viruses.

The Evolve IP SOW can be reviewed in detail here: http://www.evolveip.net/paperwork/sow.pdf

Knowledge Base

DocumentationRMM Datasheets, N-able Videos, business rules, feature information, RMM Quick Tip Video Library

Overview with FLOAT First Appointment

Demo Desk

In an effort to provide the highest quality demonstrations of Evolve IP applications, we have setup Demo Desk. These are scheduled times throughout the week where prospects can view a live, interactive demonstration of the Evolve apps.

There is a higher success rate of winning new business when prospects attend Demo Desk after the first appointment presentation and initial qualification.

RequirementsComplete Cloud Compute QuestionnairePartners are not to attend demo desk alone for educational purposes, they should accompany prospects.Complete First Appointment presentation prior to Demo Desk scheduling, Understand the prospect’s alignment with float.

Demo Desk Registration Calendar (Registration closes 2 hours before the demo is scheduled to start)Questions should be directed to: demodesk@evolveip.net

Thank You