RMM 101 part 3 -- analysis and reporting
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Transcript of RMM 101 part 3 -- analysis and reporting
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Part 3 – Analysis & Reporting
RMM 101
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<Scott’s headshot>
Ali MahmoudProduct Marketing Manager
@alimahmoud_
Scott ParkerProduct Manager
Presented by
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Agenda
Demo
Analysis and business reporting 101
The value of reporting
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The value of reporting
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The value of reporting
• Identify recurring issues across one or many devices
• Review results of deployment and installation
• Explore system activities and notifications
Better troubleshooting
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The value of reporting
• Impress and inform during business reviews
• Demonstrate the value of your service offering
• Increase trust and be the go-to IT relationship
• Increase repeat business & referrals
Better troubleshooting
Customer satisfaction
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The value of reporting
• Soft-sell using free consultations
• Build trust before pitching services
• Leverage data collected and sell to specific needs
Better troubleshooting
Customer satisfaction
Attract new customers
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Why isn’t everyone reporting?
Time Cost Prefer conversation
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RMM 101 – Analysis and reporting
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1. Onboard
The Device Management Lifecycle
2. Manage
3. Support
4. Report
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Onboarding 101Gain insight into the root causes and trends affecting customer devices.
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Document hardware & software inventory during onboarding
Onboard
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Management 101Gain insight into the root causes and trends affecting customer devices.
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Manage Technical analysis
Remote control history Audit TrailService availability
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Support 101
Benchmark your efficiency and show customers your work
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Understand helpdesk performance
Support
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Onboard
The Device Management Lifecycle
Manage
Support
Report
PSA & Ticket management integrations save time and help ensure time is billed accurately
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®
®
Deep PSA & Ticketing integration
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Reporting 101
Use technical analysis reports to gain insights
Use business reports to show your work
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Technical Analysis Reporting
Technical AnalysisRemote Monitoring DataAsset data plus
AV, Patch, Backup, etc
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Common analysis reports
• Server licensing
• Patch reports
• AV
• Status reports (install successful)
Technical Analysis Reporting
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Business Reporting
SQL Database Automatic ReportsRMM DataAsset, AV, Patch, Backup,
Mobile, Help Desk, etc
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Executive SummaryShow the value of your services
Business Reporting
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AssessmentUse consultative servicesto win new customers
Business Reporting
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Reporting Demo
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The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Business reporting
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources
www.n-able.com/trywww.n-able.com/report
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Thank you
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The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-ableTechnologies, Inc. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pendingregistration in other countries. All other N-able trademarks, service marks, and logos maybe common law marks, registered or pending registration in the United States, Canada, orin other countries. All other trademarks mentioned herein are used for identificationpurposes only and may be or are trademarks or registered trademarks of their respectivecompanies.