Rite Care Conference September 14, 2012
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Transcript of Rite Care Conference September 14, 2012
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Creating AwarenessCreating AwarenessThrough Your BrandThrough Your Brand
and Your Brand’s Story and Your Brand’s Story
Mark BatemanMark BatemanSenior Vice PresidentSenior Vice President
Texas Scottish Rite Hospital for ChildrenTexas Scottish Rite Hospital for Children
Rite Care ConferenceRite Care ConferenceSeptember 14, 2012September 14, 2012
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AgendaAgenda
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3,500,000,000
On-line conversations each day*
*Forrester
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• ImmediacyImmediacy• InformationInformation• InnovationInnovation• TechnologyTechnology• ChoicesChoices• QualityQuality• ValueValue
The “New” Normal EnvironmentThe “New” Normal Environment
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If Facebook were a country, it would be the
fourth largest in the world!*
*Millward Brown
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• ConnectionConnection• Common groundCommon ground• Be part of people’s livesBe part of people’s lives• Two - way dialogueTwo - way dialogue
= Conversation= Conversation
Communication: Not Enough To SucceedCommunication: Not Enough To Succeed
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Brands with the most conversations in their Brands with the most conversations in their category category grow 4x faster than average.grow 4x faster than average.
- London School of Economics- London School of Economics
Ignite ConversationsIgnite Conversations
Increasing conversations by 12%, Increasing conversations by 12%, doubles a brand’s growth.doubles a brand’s growth.
- Bain- Bain
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Power BrandsPower Brands
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Igniting A ConversationIgniting A Conversation
Starts with a Brand POV.Starts with a Brand POV.People don’t buy brands, they buy into brandsPeople don’t buy brands, they buy into brands
= Brand Idea= Brand Idea
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A long-term theme that drives the A long-term theme that drives the brand at all points of contact…brand at all points of contact…
Brand IdeaBrand Idea
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Brand IdeaBrand Idea
Informs the total brand experienceInforms the total brand experience
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……a a contagiouscontagious idea built from an idea built from an insight or universal truth that insight or universal truth that
becomes the brand’s organizing becomes the brand’s organizing principle for all communicationsprinciple for all communications
Brand IdeaBrand Idea
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Contagious IdeasContagious Ideas
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Guidelines For Creating…Guidelines For Creating…
Contagious ideas that ignite conversationsContagious ideas that ignite conversations• You’re part of the conversation, whether you are You’re part of the conversation, whether you are
managing it or not.managing it or not.• Everything you do creates conversationEverything you do creates conversation• Igniting the conversation grows your businessIgniting the conversation grows your business• Meaningful conversations start with a brand ideaMeaningful conversations start with a brand idea• You must talk about something that mattersYou must talk about something that matters• Talk is cheap…Talk is cheap…
What you do for people is more likely to getWhat you do for people is more likely to getthem talking than what you say you do.them talking than what you say you do.
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The Connection PlanThe Connection Plan
AudienceAudience
ProspectProspect
CustomerCustomer
Return CustomerReturn Customer
AdvocateAdvocate
Target & IdentifyTarget & Identify
Inform & InteractInform & Interact
Influence & MotivateInfluence & Motivate
Support & ServeSupport & Serve
Increase LoyaltyIncrease Loyalty
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BREAKBREAK
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The Connection PlanThe Connection Plan
AudienceAudience
ProspectProspect
CustomerCustomer
Return CustomerReturn Customer
AdvocateAdvocate
Target & IdentifyTarget & Identify
Inform & InteractInform & Interact
Influence & MotivateInfluence & Motivate
Support & ServeSupport & Serve
Increase LoyaltyIncrease Loyalty
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Charlsie DoanCharlsie Doan
AdvocateAdvocate
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AdvocateAdvocate
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2012 KidSwing2012 KidSwing
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Brand ElementsBrand ElementsSince 1921Since 1921Caring for ChildrenCaring for ChildrenCharityCharityPediatric OrthopaedicsPediatric OrthopaedicsExpertise; SpecialtyExpertise; SpecialtyDoing the Right ThingDoing the Right ThingCulture of Special CareCulture of Special Care
Contagious ExpressionContagious ExpressionCan’t to CanCan’t to CanAbnormal to NormalAbnormal to NormalDisability to AbilityDisability to AbilityExtraordinary to Extraordinary to OrdinaryOrdinaryDifferent to SpecialDifferent to SpecialImpossible to PossibleImpossible to Possible
““Anything’s Possible Hospital”Anything’s Possible Hospital”
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TSRHC Brand IdeaTSRHC Brand Idea
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TSRHC TSRHC
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GOAL GOAL Friendraising and FundraisingFriendraising and Fundraising
STRATEGYSTRATEGY Share the story through events and Share the story through events and personal touchpersonal touch
ACTIONSACTIONS 200+ events across a range of:200+ events across a range of: GeographiesGeographies AudiencesAudiences TThemeshemes
Brand Communications PlanBrand Communications Plan
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Hospital EventsHospital Events
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Community Events Community Events
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Masonic EventsMasonic Events
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Social EventsSocial Events
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Sporting EventsSporting Events
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Patient EventsPatient Events
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Medical EventsMedical Events
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Volunteer EventsVolunteer Events
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A good story follows a dramatic arcA good story follows a dramatic arc
Opportunity…Opportunity… ……Crisis…Crisis…
… …Aspiration…Aspiration… … …Challenge…Challenge… … …Effort…Effort… … …Inspiration…Inspiration… … …Triumph.Triumph.
StorytellingStorytelling
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ChallengeChallengeConnectionConnectionCreativityCreativity
Three Types Of StoriesThree Types Of Stories
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What hurdles were overcome to develop the What hurdles were overcome to develop the best solution?best solution?
Because of your diagnostics… your unique way Because of your diagnostics… your unique way of understanding challenges…you were able to of understanding challenges…you were able to uncover an approach that no one else did.uncover an approach that no one else did.
The Challenge StoryThe Challenge Story
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Which seemingly incompatible elements did you Which seemingly incompatible elements did you bring together for the benefit of the prospect?bring together for the benefit of the prospect?
You were the first/only program to put together You were the first/only program to put together these elements and this approach.these elements and this approach.
The Connection StoryThe Connection Story
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What were the creative insights that drove to What were the creative insights that drove to your solution?your solution?
When you discovered the insight you started a When you discovered the insight you started a journey to develop the inevitable and journey to develop the inevitable and unquestionably right, solution.unquestionably right, solution.
The Creativity StoryThe Creativity Story
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• OwnableOwnable• DifferentiatingDifferentiating• MemorableMemorable• EngagingEngaging• ActiveActive• PositivePositive• HopefulHopeful
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THANK YOU