Risk Assessment: Retail Stores General Assessment · Risk Assessment: Retail Stores General...

Risk Assessment: Retail Stores General Assessment

Assessors Name: Neil Tonkin Date: 02/06/20 Version: V6-02/06/20

Description of process, activity or task to be risk assessed

Describe the location where the activities are taking place.

Hobbycraft Retail Store Operation

Describe the activities being performed / captured.

1. Social distancing, Queuing and access. 2. Shift briefing, awareness and Government advice changes. 3. Open and close. 4. Cleaning Hygiene Operation. 5. Signing in and fire registers. 6. Hub canteen and administration and Management and Supervision. 7. Cashing up and cash collection. 8. HHT and Till Operations. 9. Goods in and receiving deliveries. 10. Moving stock to and from sales floor, Replenishment. 11. Helium fills and transport of cylinders. 12. Power failure. 13. First aid in store. 14. Colleagues control of queue line and access to stores. 15. Wellbeing 16. Vulnerable Colleagues 17. Expectant mothers disabled workers.

Describe the equipment and/or substances being used.

DSE, Cages, Totes, Dollies, Trollies, Cleaning equipment, Soap, Hand Sanitiser, Protective masks, Protective Gloves, Protective Visors, HHTs, Till equipment, Hub canteen equipment, Cash and cash safes and keys, Helium cylinders.

Description of hazard and hazardous event

Who might be Harmed?

What risk controls are currently in

Place?

Current risk rating*

Are further Controls needed?

Date to be completed by

Residual risk rating*

L C R L C R

01 Corona Virus (COVID 19) Infection, people may come into physical contact with each other transferring the virus while working.

All Colleagues and Office Care cleaners attending site.

Two-meter social distance rule being implemented.

Management aware of the controls required at the queue line and till operation along with control of occupancy levels of the store whilst delivering customer service.

2 5 10 Floor marking stickers to be purchased to enable increased two-meter distance marking in main areas of the building to guide customers and enforce ruling. This will include posters for external display to guide customers to controls in store.

Procurement by 04/05/20 Completed 13/5/2020

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02 Corona Virus (COVID 19) Infection, colleagues may not be fully informed of the risks and preventative measures.

All Colleagues attending site.

Company briefings regularly issued with Government updates.

Weekly news briefs. Pre shift briefings updating changes of process.

Colleagues being briefed will maintain social distancing and briefings being completed on sales floor to allow distancing space.

2 5 10 Update all colleagues on any changes of Government advice. Posters to be placed throughout the stores detailing precautions to be taken. Colleagues are offered the use of face masks and visors with full guidance if required

On Going, Operations, People team and Safety Officer Procurement by 04/05/20 Completed 13/5/2020 Procurement by 04/05/20 Completed 13/5/2020

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Colleagues are constantly reminded of how to raise concerns about theirs and other colleagues and customer safety.

as an added measure of safety. “Covid Secure” Government required Poster provided and added to agreed locations.

Operations by 04/05/20 Completed 13/5/2020

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03 Corona Virus (COVID 19) Infection, people may come into physical contact with each other transferring the virus while opening and closing the store premises.


Opening the store:

Always two colleagues to open the store.

All managers have completed and signed off against the companies key holder policy.

All managers and Key holders are aware of the Store Emergencies guidelines manual and contents and emergency contact numbers.

Store keys are left in the internal side of the front doors in case of emergencies, but doors are locked behind managers so

2 5 10 Management and colleagues opening and closing the store to maintain the two meter social distancing rule at all times. Management and colleagues opening and closing the store to check that the social distancing controls i.e. External posters, internal floor stickers and till area controls are still in place and clearly visible.

Daily / Ongoing. Daily / Ongoing.

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to protect the premises.

Closing the store:

Always two colleagues to close the store.

Store is swept to ensure all customers have exited.

The front doors are locked with key left internally in case of emergencies.

All fire exits are secure.

All fire routes are checked clear.

All windows are closed and secure and any chargers or kettles etc. are unplugged, excluding IT equipment.

04 Corona Virus (COVID-19) Infection, people may come into contact with the virus by touching infected surfaces if hygiene routines not followed daily.


All store colleagues will frequently washing their hands in soap and hot water for the minimum of 20 seconds has been briefed and

2 5 10 The creation of Safe Ways of working document detailing all precautions that must be taken to be created and issued to all colleagues and Office Care

Operations 18/05/2020 Completed 20/05/2020

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encouraged, Hand sanitiser is provided in main areas of the store with all advised to use it frequently.

Deep cleaning of the store is carried out every Saturday Morning; the wiping down with anti-bacterial spray of all handrails, door handles and surfaces is completed daily with extra wipe downs of door handles and surfaces completed at each Dilo hazard trawl interval (three times a day) by management.

colleagues. Others upon induction including cleaning known or suspected infected Covid-19 affected areas. Management to complete extra wipe downs of door handles, Baskets, trolleys and surfaces with Anti-bacterial wipes completed at each Dilo hazard trawl interval (three times a day).

Daily / Ongoing

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05 Corona Virus (COVID 19) Infection, people may come into physical contact with each other and contaminated Equipment while signing in and out on the finger scanner.

In the event of an evacuation colleagues may come in to contact with each other at crowded designated fire assembly points due to roll calls being required.



Colleagues using Finger scanner have hand sanitiser to use before and after operation.

Colleagues only to use their own pens if required to sign documents.

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Discontinue use of finger scanner, Fire register sign in and out and conduct the planned fire sweeps of the store and back of house already trained to managers as fire wardens to ensure the building is empty.

Brief all on site to leave the building and make their way to the sign posted fire assembly point ensuring all on site to spread out to safe social distancing and await further instruction from duty manager. All to wash hands on return to store.

Fire registers sign in sheets now only used for pay purposes, roll calls discontinued. 13/06/2020 Management 13/06/2020

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06 Corona Virus (COVID 19) Infection, people may come into physical contact with each other transferring the virus while taking breaks or completing administration in the Hub.


Chairs and tables in the hub / canteen reduced and spaced out to respect the two-meter rule where possible. Store colleagues split down into smaller more frequent breaks.


2 5 10 Monitor daily though random CCTV review and managers random inspections to ensure enforcement of compliance. Extra areas to be provided where it is not possible to achieve social distancing in the current Hub, either by using the warehouse or other office. (Review by Store specific needs)

Daily / Ongoing Daily / Ongoing

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07 Corona Virus (COVID 19) Infection, people may come into physical contact with each other transferring the virus while cashing up and managing cash collections in the Hub / cash office.

All Management attending site.

Chairs at desk point in the hub / cash office reduced and spaced out to respect the two-meter rule where possible.

Hub / Cash office door is not left open and secure during cash up to avoid other colleagues etc. entering without authorisation.

Keys are kept in secure key cabinet in Hub / cash office at all times not left in safe door (if applicable). Safe is fully locked with combination at all times not in use.

Before transporting the Tills and cash to and from the sales floor managers ensure that they have clear access route and a secondary witness to the removal / transport and

2 5 10 Cash processing to be conducted wearing correct PPE in the form of gloves and mask, whilst observing the two meter rule. Colleagues only to use their own pens if required to sign documents. Cash collection from Loomis to be completed by management wearing PPE in the form of Face mask and Gloves owing to the proximity to the guard required to complete documents and hand over cash processed from safe etc. After cash collection and Loomis left the building then all

Operations 04/05/2020 Completed 13/5/2020 Operations 04/05/2020 Completed 13/5/2020 Operations 04/05/2020 Completed 13/5/2020 Operations 04/05/2020 Completed 13/5/2020

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placement of all cash.

There are always two colleagues present when the safe is open for access until closed and secure.

Duty manager ensures other management are aware they are in the cash office completing the cashing up or change delivery / Loomis collection process.

Training includes safe lifting weights as HSE recommendations training found in the Manual Handling handout document and UpSkill Health & Safety Module.

surfaces to be wiped down with anti-bacterial wipes including safe combination, handle and all door handles used. PPE face mask to be safely disposed of.

08 Corona Virus (COVID 19) Infection, people may come in to contact with the virus when using shared HHTs and Tills.

All Colleagues.

All HHTs and Tills contact points (i.e. screen, keyboard, counter surface, Ped machine and counter cash unit), will be wiped down with anti-bacterial wipes at shift start and wash hands in soap and hot water for minimum 20 seconds before and after breaks. (To Be documented in new Ways of Working document).

Colleagues are assigned adequate breaks from till operation.

All colleagues are aware of the position of panic buttons for emergencies.

2 5 10 The creation of Safe Ways of working document detailing all precautions that must be taken to be created and issued to all colleagues. Others upon induction. *To include while operating tills distancing measures, sanitising of the till area and screen before and after each till shift. Purchase where required HHT stylus to eliminate the need to remove glove to Operate touch screen. Colleagues only to use their own pens if required to sign documents.

Operations 04/05/2020 Completed 13/5/2020 Date TBC – Adrian Fanner with Syntec? Completed 20/5/2020 Operations 04/05/2020 Completed 13/5/2020

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Colleagues are trained in Resolving conflict and how to deal with customer complaints through management.

Colleagues are encouraged not to take risks, if in doubt they must seek help with lifting.

In dealing with product enquiries, refunds and complaints at the till point social distancing should be used at all times. Colleagues to request the customer’s club card to be presented to be scanned versus colleague swiping at the till point.

Operations 04/05/2020 Completed 13/5/2020 Operations 04/05/2020 Completed 13/5/2020

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09 Corona Virus (COVID 19) Infection, people may come in to contact with the virus when receiving deliveries and working in the goods in area of the store.


All colleagues currently wear PPE in the form of high visibility vests and gloves when in service yard.

At least 2 persons must be present at all times.

Colleagues do not go in the service yard area whilst vehicles are manoeuvring in immediate vicinity.

All colleagues are trained on manual

2 5 10 The creation of Safe Ways of working document detailing all precautions that must be taken to be created and issued to all colleagues. Others upon induction. *To include while receiving deliveries a face mask and gloves are to be worn and mask discarded after use / delivery received.


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handling before working in this area.

Cage, Dollies and Tote Company Training is completed before colleagues can work in this area.

Colleagues are instructed to be a safe distance of 2 meters form the tail gate of the delivery vehicle to ensure clear in case any stock etc. falls.



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10 Corona Virus (COVID 19) Infection, people may come into physical contact with each other transferring the virus while moving stock using cages, dollies and totes and processing stock to the sales floor.

All colleagues attending site.

All colleagues receive training on types of equipment used, from the Management for the use of Cage Dolly & Totes completed and filed in personal files.

Colleagues trained not to stand on cage bases, trolleys or dollies and not to leave unsupervised on slopes or the sales floor.

Colleagues are trained to have no stock above the top side of the cage frame, totes not to have stock protruding over edges and no stock to be stored unsafe on trolleys.

Colleagues are encouraged to seek help where stock may exceed personal lifting weight limitations.

2 5 10 The creation of Safe Ways of working document detailing all precautions that must be taken to be created and issued to all colleagues. Others upon induction. *To include while processing or moving stock either in goods in or sales floor that colleagues observe the two meter rule and gloves also are to be worn while processing stock. Duty manager to direct movement and allocation of stock to be processed onto the sales floor to avoid breakdown of social distancing by colleagues.


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Corona Virus (COVID 19) Infection, people may come into physical contact with each other and contaminated Helium cylinders while transporting cylinders or filling balloons.


All colleagues receive training on manual handling before moving or handling helium cylinders.

PPE in place- all users must wear eye protection when inflating balloons.

When stored, canisters must be secured with a chain or strap to avoid toppling over and causing a hazard.

If in use on the sales floor canister to remain secure with a chain or trolley at the till point.

Cylinders are fitted with safety valve to prevent high pressure injection into skin/ body and when not in use valve is closed off to prevent accidental leakage.

2 5 10 The creation of Safe Ways of working document detailing all precautions that must be taken to be created and issued to all colleagues. Others upon induction. *To include PPE Safety glasses to be cleaned and sanitised before each use and after use by colleague filling the balloons using anti-bacterial wipes. All colleagues to be made aware of the need to maintain social distancing when processing the sale of helium balloons — this to include when the balloons are handed over - these should be left tied to a set location in the store to allow for collection.


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12 Corona Virus (COVID 19) Infection, people may come into physical contact with each other while responding to a power failure.

All Colleagues and customers attending site.

Management ascertain the length of the power cut by contacting the local supplier / facilities.

Management contact the Area manager – advise him / her of power failure and the ability to continue to trade based on H&S of colleagues and customers.

Duty manager allowed making the decision to close the store at any point from the time of the power cut, if they believe there is a risk to the Health and safety of both colleagues and customers.

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Action required ensuring that while closing the store to power failure those colleagues sweeping the store of customers and or manning the front door, observe the two meter rule for social distancing.

Ongoing 13/05/2020

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Management make announcement to customers that the store is closed until power failure resolved and Colleagues immediately stop tasks and assist customers with either shopping and or evacuation of the store.

Management ensures there is a colleague present at the front doors to inform customers of issues of the power cut until resolved.

13 Corona Virus (COVID 19) Infection, Risk of infection while carrying out first aid on injured casualty.

All First Aid trained colleagues

All First Aid trained Colleagues certificated to attend to and administer first aid to customers and colleagues using fully compliant first aid kits situated in different locations around the store.

Management complete check of first aid kit contents to ensure in date monthly and then replenish where required.

Management ensure that any recorded accidents are captured and logged on Hubnet for visibility and analysis by the company.

2 5 10 All First Aid trained Colleagues to be advised not to perform mouth to mouth on cardiac arrest casualties, Chest compressions only. Any colleagues requiring first aid that show any COVID 19 symptoms are not to be approached until protective mask, gloves and glasses are donned / applied. Information leaflet distributed to first aiders by management and a copy placed on the Health & Safety notice board in the store. PPE items to be added to all store first aid kits prior to opening.

Management 13/06/20

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14 Corona Virus (COVID 19) Infection, Risk of infection while carrying out Queue line and customer access to the store.

All Colleagues and customers attending site.

Two-meter social distance rule being implemented.

Management aware of the controls required at the queue line and till operation along with control of occupancy levels of the store whilst delivering customer service.

2 5 10 The creation of Safe Ways of working document detailing all precautions that must be taken to be created and issued to all colleagues. Others upon induction. *To include the process to set up Customer queue line control and distancing rule. Face mask and gloves are to be worn while controlling queue line and store access. Management to refer to the “Appendix1 - Covid-19 Planning queuing and social distancing external to the store” document and complete associated actions in order to safely plan queue line control and access.


Management 13/06/20

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15 Corona Virus (COVID 19) Infection, Employees Wellbeing may not be fully monitored for the risks and preventative measures. Colleague’s mental health may be affected by changes in the work place and at home.


Company briefings regularly issued with Government updates.

Posters placed throughout the store detailing precautions to be taken.

Weekly news briefs. Pre shift briefings updating changes of process.

Management / colleagues e-learning courses added to cover stress and anxiety and managing wellbeing of employees under Stress.

Full briefing on all risks and control measures in place issued to all colleagues returning from isolation and Furlough.

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16 Corona Virus (COVID 19) Infection, people may be infected by airborne particles, with particular focus on People with higher risk and People that need to self-isolate.

Clinically Vulnerable colleagues

All colleagues with specific medical conditions as listed by the government have been advised to shield until further notice.

Colleagues who are able to work from home (role permitting) are being supported to work from home. Relevant equipment has been provided.

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17 Corona Virus (COVID 19) Infection, people may be infected by airborne particles, with particular focus on Equality in the workplace.

Expectant mothers, Disabled workers.

Consideration has been given to ensure there is no negative impact on any particular group or groups of workers when implementing control measures.

Continued use of Special person’s risk assessment process and medical conditions risk assessment processes in place to capture and ensure any required changes.

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Risk Rating Calculator

Likelihood that hazardous event will occur Consequence of hazardous event 1 Very Unlikely 1 Insignificant – No Injury

2 Unlikely 2 Minor – minor injuries needing first aid 3 Fairly Likely 3 Moderate – up to three days’ absence 4 Likely 4 Major – more than seven days’ absence 5 Very Likely 5 Catastrophic – death

Action Level Table

Risk rating Action

20 – 25 Stop – stop activity and take immediate action

15 – 16 Urgent action – take immediate action and stop activity if necessary, maintain existing controls rigorously 8 – 12 Action – improve within specified timescale

3 – 6 Monitor – look to improve at next review or if there is a significant change 1 – 2 No action – no further action but ensure controls are maintained and reviewed

Name of Assessor

Neil Tonkin

Position

Data Protection and Safety Officer

Sig; Date of assessment

02/06/2020

Name of Store Management Review

Position

Sig; Date of assessment

Risk Assessment: Retail Stores General Assessment · Risk Assessment: Retail Stores General...

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