Waste Management of New MexicoRio Rancho Residential Solid Waste and Recycling Program Information

Waste Management of New Mexico (WM) is giving you more options for safe, convenient

disposal in the City of Rio Rancho. Be sure to read the information in this brochure to learn

about changes to your service, including:

Paying Your BillInstead of receiving two bills a year, you will now receive a quarterly bill for your service in March, June,

September and December for the upcoming service period.

• Switch to quarterly billing

• New home pickup service for items like electronics, paint and household

chemicals, car batteries and motor oil

• Monthly landfill disposal days

• Free glass recycling drop-off at the Rio Rancho Landfill

• Discontinuation of service for delinquent accounts

Quarterly Rate for Residential Service:

$47.73+ franchise fee +tax

Six Ways to Pay

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Set up recurring automatic payments with us at wm.com/myaccount.

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Make a payment from your financial institution using your customer ID. Send it to the

P.O. Box on the remittance stub.

Visit wm.com 24 hours a day to make your payment with a check, debit or credit card.

Have your invoice handy to provide your customer ID.

Mail your payment to the address on your bill.

Call WM’s Customer Service Center at 505-892-1200.

Visit WM’s office at 402 Industrial Park Loop NE in Rio Rancho. The office is open

Monday – Friday from 8:30 a.m. to 4:30 p.m. (closed from 12:30 – 1:30 p.m. for

lunch). Payment by check or credit/debit card only – NO CASH.

Additional trash or recycling carts:

$20.43/each per quarter +franchise free + tax

Please remember to pay your bill in a timely fashion. If your account becomes 90 days past due, your service will be

discontinued until you make a satisfactory payment. Your cart will be removed and there will be an additional charge of

$50 to redeliver your cart.

Important Information About Delinquent Payments

Help is AvailableIf you need financial assistance paying your bill

contact Storehouse West at 505-892-2077 or

storehousewestnm@gmail.com for more information.

GOT A QUESTION? Contact us online at wm.com or 505-892-1200. Waste Management representatives are available

7 a.m - 5 p.m. Monday through Friday and from 8 a.m. to noon on Saturday. Additional details about WM in Rio Rancho at

home.wm.com/rio-rancho.

*Approved by the City Governing Body on 12/13/17

Weekly Trash & Recycling Service

Place your trash and recycling carts at the curb by 7:00 a.m. on your pickup day (even if your driver typically comes

later). Be sure the carts are at least three feet from any other objects, such as mailboxes, cars or other carts so that

we can safely empty them.

Restricted Items

NEW! Glass Recycling Drop-off at Landfill

Rio Rancho Landfill now offers a free drop-off site for glass bottles during normal

business hours. DO NOT put glass in your recycling cart.

2018 Observed Holiday Schedule

During a holiday week, service will be delayed by one day for all days that fall on or after an observed holiday. Pickups

will occur on Saturdays. Normal schedule will resume the following week.

Do not put hazardous waste, chemicals, medical waste, construction material, electronics, car batteries, or automotive

fluids in your trash or recycling cart. Improper disposal could lead to fires or explosions. Please dispose of other items

as noted below. More about each service is detailed later.

Recycling Cart

(Do Not Bag Items)

At Your Door

Special Collection® ServiceBulky Item Collection

Empty plastic bottles

Clean paper/junk mail

Clean cardboard

Empty tin, aluminum and steel

cans

Glass

Food or liquids

Plastic bags or film

Shredded paper

Foam cups, takeout containers

Clothes or bedding

DO NOT PUT IN YOUR

RECYCLING CART:

Electronics

Automotive fluids

Car and household batteries

Paint products

Household cleaners

Pool & garden chemicals

Pesticides

Light bulbs

Mercury thermostats/

thermometers

...and other household

hazardous waste

Appliances

Furniture

Mattresses

Box springs

...and other items too large

to place in your trash cart

ONLY RECYCLE:

Monday, January 1

Thursday, November 22

Tuesday, December 25

Follow Waste Management

on Facebook and Twitter.

New Year's Day:

Thanksgiving:

Christmas Day:

NEW! Waste Management’s At Your Door Special Collection® ServiceDo you have old electronics, paint, motor oil, pool chemicals, batteries or other household hazardous waste taking

up space? Now it’s easy and convenient to get them out of the way with At Your Door Special Collection® Service.

It’s as easy at 1-2-3:

Call 1-800-449-7587 (Monday through Friday, 6 a.m. to 6 p.m.)

or visit wmatyourdoor.com to find out the many items that can be

collected and schedule your pickup.

We’ll send you a collection kit with instructions on how to label and

where to place your items.

Gather your items and place them on your front door area or

outside the garage before 7 a.m. on your pickup day. You don’t

even need to be home!

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Acceptable Materials for Collection Include:

• Automotive Products: Used motor oil, oil filters and batteries

• Garden Chemicals: Pesticides, herbicides, weed killers

• Paint Products: Oil-based and latex paints, spray paint and wood stains

• Household Cleaners: Tile/shower cleaner, upholstery cleaners, rust remover and more

• Swimming Pool chemicals

• Electronics: TV’s, computers, monitors and more

• Household Batteries

• Fluorescent tubes and Compact Fluorescent Lamps(CFL)

• Thermometers and thermostats containing mercury

This services does not include materials in leaking containers, biological waste, appliances, trash, tires, ammunition, asbestos,

any medicines/pharmaceuticals or radioactive materials. This is a residential program only; no business materials will be

collected.

Call 1-800-449-7587 or visit wmatyourdoor.com to schedule collection

Contact us online at wm.com or 505-892-1200. Waste Management representatives are available

7 a.m - 5 p.m. Monday through Friday and from 8 a.m. to noon on Saturday. Additional details about

WM in Rio Rancho at home.wm.com/rio-rancho.

QUESTIONS ABOUT YOUR SERVICE?

Additional Residential Services

Bulky Item Collection Need to get rid of appliances (white goods), furniture or other large items? WM will collect on the first Saturday of the month for an additional fee. To schedule pickup, call 505-892-1200 by 3 p.m. of the collection week.

Free Glass Drop-off Rio Rancho Landfill now offers a free drop-off site for glass bottles and jars. Residents can bring unlimited quantities of clean glass bottles and jars to the Rio Rancho landfill during normal business hours.

Important: DO NOT put any glass in your recycling cart. Bring glass to the landfill for free recycling.

Yard WasteWaste Management provides free yard waste pickup in the Spring and Fall, and on the second Saturday of each month for a fee. To schedule pickup, call WM at 505-892-1200. For second Saturday pickup, call by 3 p.m. Wednesday on collection week.

Free Spring 2018 Clean Up:April 2-6 (schedule by 3/29)

Free Fall 2018 Clean Up:October 1-5 (schedule by 9/27)

Acceptable items include grass clippings, leaves, tree branches (broken into a manageable length), and brush. Must be cut, bundled and tied at 50 lb. maximum weight and 4 ft.maximum length.

Additional Residential ServicesNo limbs larger than 3 inches in diameter. Non-acceptable items include dirt, stone, concrete and rocks.

Special Benefit for Rio Rancho Residents: Free Monthly Landfill Access

Residents receive free disposal of up to 1,000 lbs. of household waste at Rio Rancho Landfill one time each month. Any loads over 1,000 lbs. will be charged gate rate for the excess amount. Residents also receive unlimited, free disposal of clean dirt. Clean dirt disposal does not count against free monthly disposal limit.

Important Notes

Proof of residency is required. Be sure to bring valid photo ID and one additional document showing residency, e.g. current utility bill, current WM bill, etc., with Rio Rancho address. Address or name on bill must match photo ID.

Free access is allowed once per month per household. Unused disposal does not roll over or accrue to future months.

Only approved, residential wastes will be accepted. Prohibited items include household hazardous waste (paint, automotive chemicals, pesticides, batteries, etc.), appliances with Freon, bulk liquids, and commercial/business waste.

Maximum of four tires per load accepted.

Safety Reminder

At Waste Management, safety is our top priority. Please follow all posted safety rules and follow any instructions from landfill staff. To ensure safety for our customers and employees, our landfill may close during high wind events or severe weather. If the weather is poor, please call ahead before loading your truck to ensure the landfill is open: 800-963-4776.

Rio Rancho Landfill1132 Carpenter Street NE (Northern Blvd & 33rd St)505-433-6052Monday - Friday from 7 a.m. to 5 p.m.Saturday from 7:30 a.m. to noon

*Payments by cash or check only

Waste Management of New Mexico402 Industrial Park Loop NE, Rio Rancho505-892-1200Monday - Friday from 8:30 a.m. to 4:30 p.m.Closed from 12:30 - 1:30 p.m. for lunch

*Payments by check or credit/debit only - NO CASH

Always recycle:

Do NOT put in your recycling cart:

Empty Food &Beverage Cans

Clean Paper

NO Plastic Bags or Film (Do not bag recyclables)

NO Clothes orBedding

NO Glass

NO Food or Liquids

RecycleOftenRecycleRight.com 2018

NO Yard Waste

Empty Plastic Bottles& Containers

Clean Cardboard & Paperboard

NO Foam Cupsor Containers