Right-Sizing Collections ADRP Webinar November 19, 2009
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Transcript of Right-Sizing Collections ADRP Webinar November 19, 2009
Right-Sizing Collections
ADRP WebinarNovember 19, 2009
Paula RobertsCorporate Director, Donor Recruitment
It was the best of times, it was the worst of times…
The best of times…
Strong collections beginning Qtr4 2007 Continued into early 2008 Collected more, sold more in July 2008 Both collections and sales increased by
more than 5% over previous year Boy we were excited!
The best of times…
Increased focus on Donor Recruitment More tools than ever before More training support than ever before
Money spent on Recruitment increased by 50% in five years
Deferral process revised – 2% more donors eligible 16-year olds – 10,000 additional red cells
Impact of 16 year Old Donations
0
500
1000
1500
2000
2500
3000
3500
Jan Mar May July Sept Nov
1st 6 mos-1,338
2nd 6 mos- 11,557
The worst of times…
Financial picture began to turn mid-year 2008 Inventories began to grow Increased expirations followed Interventions began
Paradigm Shift – Phase I – Qtr3 2008
Automation was the first step Reduce 2RBCs by blood type Limit impact on the donor/coordinator
Small drive analysis Drives collecting less than 12 procedures Inefficient small drives
Double Red Cell CollectionsSince June 2008
0
500
1000
1500
2000
2500
3000
3500
4000
4500
Weeks
# of
Pro
cedu
res
A Positive Double Red Cell Collections Since June 2008
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
Weeks
% o
f P
roce
dure
s
% Drives Scheduled for <=12
0%
5%
10%
15%
20%
25%
30%
35%
Jan Mar May Jul Sep Nov Jan Mar
Paradigm Shift – Phase II – Qtr4 2008
Hemasphere business rules standardized Minimum DaSH rates Calendar lock lead times Projection variance allowance Blood drive lead time, set-up time, tear-down
time and wrap-up time Hiring freeze Strong focus on limiting OT
Changes to Scheduling Rules for Blood Drives
Set minimum DaSH ranges Set block for drives booked outside minimum Set calendar lock lead time for no less than 21
days and no more than 30 Set warn, save as pending for changes made
within lock leak time Set projection variance default to +/- 15% Set block for drives booked outside projection
variance
DASH Rate for Mobile Collections
0.9
0.95
1
1.05
1.1
1.15
1.2
Jan Mar May Jul Sep Nov Jan Mar May Jul Sep
.01=$20K/month
Paradigm Shift – Phase III – Qtr1 2009
All previous actions continued
Hiring “chill”
Donor Recruitment incentive plan refocused to emphasize efficiency
Match collections with projected usage Careful inventory management Reduce expirations
Red Cell Collections YTD
YTD
Budget
LY
7.8% Below Budget
4.5% Below LY
Red Cell Sales YTD
YTD
Budget
LY
6.8% Below Budget
3.1% Below LY
FTE Comparison
Jan Mr May Jul Sep Nov Jan Mar May Jul
7.8 % decrease since January
Decreased Promotional Spending
0
0.5
1D
olla
rs
Actual Budget
$0.69
$1.00
3.1% decrease per dollar spent
Collection/Recruitment Compensation Dollars
Actual Budget
$9.72
$10.00
2.7% decrease from budget
Total Mobiles per Month
2000
2100
2200
2300
2400
2500
2600
2700
jan mar may jul sep nov
20092008
Paradigm Shift – Phase IV – Qtr2 2009
All previous actions still in effect
Official recalculation of usage targets
Official recalculation of collection goals
Revised Cell Forecast
Collections Sales
Budget
Forecast
Collections reduced 7%
Sales reduced 5.6%