Right 1 - ACCESS Right to access health and community services Patient experience survey results...
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Transcript of Right 1 - ACCESS Right to access health and community services Patient experience survey results...
Right 1 - ACCESS
Right to access health and community services Patient experience survey results support this right:
• fast access to reliable health advice is highly valued by patients - Picker Institute Europe, Coulter & Ellins 2006
• the 2009 Australian Bureau of Statistics (ABS) National Patient Experience Survey highlighted that:
• 6.3% of Australians delayed seeing or didn’t see a GP because of the cost
• 18% of Australians felt they had waited longer than acceptable to get a GP appointment
• 12% of Australians did not see a GP until 2 or more days after making an appointment for urgent medical care
Right 2 - SAFETY
Right to be safe and free from abuse
Patient experience survey results support this right:
• the safety climate is an important measure of patient satisfaction by public hospital patients and healthcare staff - SA Health Patient Safety Culture report March 2009 & SA Health Safety & Quality Survey 2009
Right 3 - QUALITY
Right to quality service Patient experience survey results support this right:
• 3 of the 8 factors that are valued most highly by patients include:
• effective treatment delivery by trusted professionals• attention to physical and environmental needs• continuity of care and smooth transitions
Picker Institute Europe, Coulter & Ellins 2006
• 2009 Australian Bureau of Statistics (ABS) National Patient Experience Survey highlighted that 5% of people reported having medication, medical care, treatment or a test that had caused harm or a harmful side effect
Right 4 - RESPECT
Right to be treated with respectPatient experience survey results support this right:
• 3 of the 8 factors that are valued most highly by patients include:
• respect and dignity• emotional support, empathy & respect• involvement in decisions & respect for preferences
Picker Institute Europe, Coulter & Ellins 2006
The next Australian Bureau of Statistics (ABS) National PatientExperience Survey will ask people whether GPs, specialists, doctors, nursing staff in hospitals & dentists listened carefully,spent enough time with them &treated them with respect.
Right 5 - INFORMATION
Right to be informed Patient experience survey results support this right:
• clear, comprehensible information & support for self-care is highly valued by patients Picker Institute Europe, Coulter & Ellins 2006
• 1 in 10 patients didn’t feel adequately informed of the risks & benefits of treatment - SA Health Safety & Quality Survey Results 2009
• 2009 Australian Bureau of Statistics (ABS) National Patient Experience Survey finding 55% of the people who reported having medication, medical care, treatment or a test that had
caused harm or a harmful side effect, had been informed of the risk
Right 6 - PARTICIPATION
Right to actively participatePatient experience survey results support this right:
• 2009 Australian Bureau of Statistics (ABS) National Patient Experience Survey highlighted that:
• 40% of people who were admitted to hospital had been given a choice to be treated as a public or private patient on their most recent hospital admission
• of the people who were given the choice to be treated as a public or private patient, 87% reported feeling they had been given enough information to make a choice
Right 7 - PRIVACY
Right to privacy and confidentiality Patient experience survey results support this right:
• privacy was rated by outpatients as one of the primary factors that influences their level of satisfaction - Picker Institute Europe, Sizmur & Redding, June 2010
Right 8 - COMMENT
Right to comment and / or complain Patient experience survey results support this right:
• SA Health Patient Evaluation of Hospital Stay 2008 highlighted:
• 4-7% of patients said that the way complaints are dealt with could be improved
• 55% of patients had no knowledge of patient rights• 62% of patients had no knowledge of patient advisors• 52% of patients had no knowledge of HCSCC
• involvement of & support for family & carers is highly valued by patients Picker Institute Europe, Coulter & Ellins 2006