Rachel GeorgeManager and Workforce Planning LeadCommercial Markets Technology, The Hartford860 624-1554Rachel.george@thehartford.com

29 Bentwood Road, West Hartford, CT 06107860 521-1030Rachelgeorge@comcast.net

SummaryWithin my insurance industry experience, I have lead several invest teams in developing applications, mentored and trained my own staff and Business Analysts (BA) throughout the company, and acted as a BA on projects ranging from $500K to $100M. In addition, I have conducted motivation presentations to over 300 people within and outside the company, lead change management, employee engagement and training and development initiatives for the organization Executive Vice President. With 30 years of experience spanning 3 Fortune 500 employers, I am looking for a leadership position where my strong communication, leadership, coaching, mentoring, engagement and change management skills can be leveraged to benefit a team, department and organization.

ExperienceThe Hartford,Small Commercial ITOctober 2014 to Present

Workforce Planning and IT Resource ManagerLead team of 14 Business Analysts, Project Managers and Developers responsible for building and enhancing commercial insurance quoting, issuing and underwriting applications, interfaces and data services. Recommend and implement workforce planning strategies for 120 IT staff to ensure project needs are filled, skills and knowledge are appropriate, vendor staff mix is balanced and engagement is elevated to meet top quartile employer levels

Middle Market ITMarch 2011 to October 2014

Resource ManagerManage team of BA’s delivering Small Commercial and Middle Market invest IT solutions. Team provided support to Property Program, Rating and Pricing Excellence, Consolidated Underwriting Experience (CUE). In addition, I supported enterprise initiatives for Enterprise Business Services like CommIT Academy, Workforce Strategy, Employee Engagement Council, Workforce Excellence, weDeliver and BA Community of Practice.

Enterprise Data Management and WarehouseNovember 2000 to March 2011

Senior Business ConsultantLead team of BA’s on projects including developing requirements, planning, estimating, and quality review of artifacts, participating in customer and developer meetings. Focus was on interfaces and data flow from front end to warehouse and reporting. Coordinated data analysis training for Actuaries, Territory Managers and field personnel. Assisted IT Effectiveness with Enterprise requirements improvements. Other projects include Select and Middle Market Risk Score models, Enterprise HR Dashboard.

Actuarial Services and Data ManagementSeptember 1997 to November 2000

Senior Business Analyst/ConsultantResolved statistical filing issues with external bureaus to avoid fines and ensure passing grades on bureau audits. Developed electronic quality monitoring methods that minimized manual environment. Assisted Corporate Compliance with statistical reporting exams. Trained new employees.

ExperienceTravelers,Commercial RegulatoryApril 1996 to September 1997

Senior Insurance AnalystFiled Commercial Insurance programs, policies, rates/rules with state Insurance Commissioners. Interacted with Product Management and Actuarial personnel to resolve regulatory issues. Incorporated Microsoft technology into area (automated forms) and trained staff on improvements.

Aetna,Commercial Statistical ReportingJune 1998 to April 1996

Team LeaderManaged 10 staff responsible for Worker’s Comp. Statistical data reporting. Prepared correspondence, technical documents and presentation materials for Director’s use. Coordinated efficiency effort that resulted in 28% cost reductions throughout department of 45.

EducationUniversity of NC- Chapel Hill 1979- 1983

B.S., Business Relations and B.A., Sociology. GPA 3.4

Technical Skills/TrainingProficient at staff management tools (e.g., PPM, Capacity Planning, staff skills database), Microsoft tools (Word, Excel, PowerPoint, Outlook), ReqPro Requirements Management, Publisher, Talent Suite, Teradata and SQL. Trained in ADKAR Change Management, Inside Out Coaching and CMMI.