RFP DOH15-023

MQA Leadership Training Program Questions and Answers

Q1) Can you share how much funding DOH has budgeted for the MQA Leadership Training Program? A1) The Department doesn’t wish to disclose this information at this time. Q2) Will you accept proposals for Online training for this RFP? A2) No. Please refer to Section 3.2.1 Task List. Q3) Re: Printing Training Material Is there a Preferred Printing Vendor that The Department of Health recommends or that we must utilize? A3) No. Q4) If yes, who is the vendor and what are their current Standard Rates for Print Jobs? A4) Not applicable. Please see A3. Q5) Re: Appointed Main The Department of Health Coordinator and Other On-Site Locations In the current request, will a main The Department of Health Coordinator be identified as a single POC for the duration of this initiative? A5) Yes. There will be a single point of contact identified for the MQA Leadership Training Program. Q6) For other on-site locations across the state: Will their be a Site Coordinator identified as a single Point of Contact of that location? A6) Yes. There will be a single point of contact identified for the MQA Leadership Training Program. Q7) Re: Does The Department of Health utilize an LMS for training tracking and scheduling? A7) Yes, but the learning management system (LMS) will not be utilized for the MQA Leadership Training Program. Q8) If yes, which LMS? A8) The Department of Health uses TRAIN Florida, but the LMS will not be utilized for the MQA Leadership Training Program. Q9) If yes, will this vendor have access to the LMS as an administrator or will an The Department of Health System Administrator be assigned for data entry? A9) The LMS will not be utilized for the MQA Leadership Training Program. Q10) If no, is Awarded Respondent responsible for establishing a “shared portal” for Awarded Respondent and Other Agreed-Upon The Department of Health employees identified as “Site Administrators”* A10) Please refer to Section 3.2 Scope of Services.

Q11) *That is: A Site Administrator” being defined as The Department of Health employees that have been authorized to 1) either view only and/or 2) modify data on this shared portal? A11) There will be no shared portal. Q11) Re: 135 Participants RFP states “Each training class must include a minimum of 45 participants”. If less than 45 participants are enrolled prior to an anticipated “cut off” point to enroll, would The Department of Health typically CANCEL the session? A11) No, the session will not be canceled if less than 45 participants are enrolled. Please see Addendum 4. Q12) Re: Rollout and Deployment Historically, when training is scheduled for this target audience, what typically makes sense for conducting training sessions across the state of Florida? Q12) Please refer to Section 3.2 Scope of Services. Q13) Example ONLY:

1. Identify Standard Training Sites/Facilities across the state of Fluoridate then: 2. Schedule/Conduct sessions at the same location, within a 60 mile radius for the same 45 participants

within that radius to attend the program, at the same training site 3. Do you anticipate any over-night stays for participants that may need to travel?

A13) Overnight travel may be necessary for some participants. Q14) Re: Reasonable Accommodations & Scheduling In Order for Targeted Audience to Fully Participate Historically, what is reasonable in terms of getting each Target Audience (i. e., the same 45 Participants) together to attend the Leadership Development Program and accommodate their regular job responsibilities? A14) This question is not relevant to this RFP. Q15) Sequential Program: Does The Department of Health envision having the same 45 participants attend together for the duration of their program or A15) Yes. The same group of participants will attend a single cycle of training modules. Please refer to Section 3.2.1 Task List for more information. Q16) Non-Sequential Program: Does The Department of Health envision allowing any Participant (up to the maximum of 45 participants) to attend any module whenever it is convenient (First come, first serve, until session is deemed “full” (i.e., capacity of 45 participants is reached) until they have completed the entire program? A16) Participants will be selected by the MQA management team and will attend the training cycle as directed by their supervisor. Q17) Examples ONLY: What makes sense for the same 45 Participants to complete the Program together

Attend training for an entire week, at pre-determined intervals throughout the duration of the program. (During regular business hours as defined in Section 1.2 Definitions)

Attend training once per month, at pre-determined intervals throughout the duration of the program Is there another preferred method of getting each group of 45 participants to meet regularly for the

duration of the Leadership Program? A17) Participants will be selected by the MQA management team and will attend the training cycle as directed by their supervisor.

Q18) Re: On-Site Training Rooms/Conference Centers or Preferred Hotel or Training Site(s) Are there on-site training rooms or conference centers that can be utilized across the State of Florida and scheduled in advance to guarantee a training room is available to accommodate 45 participants? A18) Yes. Q19) If no The Department of Health on-site facilities are available, are there Preferred Hotels or Training Sites that The Department of Health utilizes? If yes, which Hotels or Training Sites are utilized? A19) No. Q20) If a Preferred Hotel or Training Site is recommended, how far in advance would this initiative require us to “book” the room for the duration of this initiative? A20) The Department of Health will acquire training rooms. Q21) Re: Needs Assessment & Potential Training Topics The RFP states: “3.2.1.1 Administer a pre-assessment to all participants to identify specific gaps and areas for improvement” A21) Yes. Q22) 4 Areas of Focus: The RFP also states: Additionally, the Respondent should teach valuable techniques for successful leadership in the workplace including establishing employee expectations, communicating, developing effective strategic plans and engaging employees. A22) Yes. Q23) Are these four areas of focus stated in the RPF ares that must be included in the training and have been “pre-determined” topics? A23) Please see Section 3.2 Scope of Services. Q24) If yes, then these 4 topic must be included as part of the training in addition to whatever key areas of focus emerge from the Needs Assessment. Is that correct? A24) Yes. Q25) Re: Section 3.2.1.3 The RFP states in section 3.2.1.3 Conduct extensive training classes over the course of three years in multiple cycles for a minimum of 135 participants. - Can you further define “extensive” in terms of what The Department of Health envisions “extensive” training to look like? A25) The successful respondent must provide the training services as outlined in Section 3.2 Scope of Services. Q26) Re: Solicitation Number: DOH15-023 for this RFP Is this the first time for this Leadership Program to be deployed or is there a past vendor? A26) This is the first time a training program of this nature has been competitively procured by MQA. Q27) If there is a past vendor, who is this vendor? A27) Not applicable.

Q28) If there is a past vendor, what was the acceptable bidding price? A28) Not applicable. Q29) If there is no past vendor or past Leadership Program, what is the bidding range or acceptable budget? A29) This contract will be awarded based on the best value to the State of Florida. Please refer to Section 4.8 Cost Proposal for more information. Q30) The RFP states: Under Section 2.3 Term: “The Contract resulting from this RFP is contingent upon the availability of funds”. What if funds are not available and how soon would a Respondent be informed? A30) See Section 5.1 General Contract Conditions (PUR1000). Q31) If funds are available and program is rolled out, is there a possibility that this program would be cancelled “mid-stream” due to lack of funding? A31) See Section 5.1 General Contract Conditions (PUR1000). Q32) Re: Request to incorporate a Blended Learning Approach What technology and/or systems & software is currently available? A32) MQA employees have access to work computers enabled with Office 365. Q33) Social Media: What forms of Social Media does The Department of Health currently use to conduct training? A33) The Department of Health, Division of Medical Quality Assurance does not currently use social media to conduct training. Q34) I would like some clarification on the degree of expectation for a vendor to have Medical Quality Assurance components in the Leadership Training Program. Is this expected or is the emphasis on the topic of leadership itself and what a leader does to invoke process improvement? A34) This is a leadership training. See Section 3.2 Scope of Services for training topics.

Q35) How many times per year would you like each group to go through training? In other words, how many days per year of training for each group?

A35) The purpose of this RFP is to provide MQA managers with extensive leadership training. Training cycles may span over an undetermined period of time.

Q36) How much coaching (in hours or days) do you want each leader to receive?

A36) This is dependent on the participant’s needs and has yet to be determined.

Q37) The RFP says this about the number of leaders who would go through this program: Conduct extensive training classes over the course of three years in multiple cycles for a minimum of 135 participants. There will be no more than 45 participants per training cycle. The training will teach a comprehensive systems approach to leadership and management techniques and should be taught through various mediums that should include classroom training, virtual training, homework, projects and personal coaching. Each training class must include a minimum of 45 participants. Does this mean that there are a minimum of 45 participants per year going through as one class? A37) 3.2.1.3 states no more than 45 participants per training cycle. Please see Addendum 4 for minimum participants. We want three consecutive and identical training cycles made up of 20 to 45 students. The length of the training cycles has yet to be determined, but will last no longer than a year.

Q38) Is it correct to assume that there are not multiple classes going through at the same time? So that it would be a total of say 135 participants over 3 years with each training cohort group of 45 ending each year (i.e. each year beginning with a new training cohort group v. a cohort group going on for 3 years).

A38) Please see A37.

Q39) Under section 5.6 Subcontractors on page 15 of the RFP it sates as following: "Respondent will not be authorized to enter into subcontracts for performance of services under the Contract resulting from this solicitation. Respondents may not propose subcontract agreements as part of their Proposal. “ Is this statement or article only one of the Boilerplate and non-applicable terms or does this really apply to us as Prime Bidders to not be allowed to engage any subcontractor for this requirement, if so, what is the reason for that, please…. A39) Section 5.6 Subcontractors does apply to any and all respondents. This is at the Departments request for this RFP. Q40) Is the minimum instructor requirement outlined (The Respondent’s instructor must also have a degree or certification in Business Management or a degree or certification in an area of Education.) able to be substituted with comparable degrees/certifications in Human Resources, Curriculum Design or Communications? A40) The Respondent must meet the criteria outlined in 3.2.3 Minimum Qualifications. Q41) Do you have an established budget for this program? If so, how much has been allocated? A41) The Department doesn’t wish to disclose this information at this time. Q42) Will there be a presentation portion of the bid process where the top bidders selected will be able to present a proposed project plan in greater detail? A42) No. Q43) Do you have a specific number of modules/events you would like to see completed per cycle? What do you consider to be ‘extensive training’? A43) The number of modules has yet to be determined, but must cover the topics outlined in Section 3.2 Scope of Services. Q44) How will you be selecting the 45 participants per cycle? What criteria will be applied to each current employee to determine if/when they will participate? A44) The participants will be MQA employees and will be chosen by the MQA management team. Q45) Will succession planning information be made available for review prior to curriculum design? A45) No. Q46) Are all participants currently at the same career level? A46) No. Q47) Is there a prior vendor who has provided this type of training program in the past? If so, who? A47) This is the first time a training program of this nature has been competitively procured by MQA.

Q48) Is there previous curriculum that has been used for this type of program? If so, do you have that curriculum available for review prior to submitting the RFP? A48) This is the first time a training program of this nature has been competitively procured by MQA. Q49) If no previous curriculum has been used, are curriculum design & development costs to be included in the per participant costs? In years 2-4, these design & development costs would not be present (unless revisions are required based on program feedback), should this change be reflected in the per participant costs? A49) Please see Section 4.8 Cost Proposal and Attachment A for the cost proposal formula. Q50) In 3.1 (p.8), the goal of the program is described as “retaining a competent workforce and proactively developing a strong talent pool of future leaders.” What is the desired outcome for program participants (e.g., promotion, certification, raise/stipend, etc.)? A50) The goal of the program is to effectively train MQA employees in leadership and retain a competent workforce. Q51) In 3.2 (p. 8), the training is to be provided for “a minimum of 135 MQA managers.” What is the maximum number? A51) The maximum number is 200. Please see Addendum 4. Q52) How do you plan to divide the participants up into groups of 45? By region (e.g., 3 regions – North FL, Central FL, South FL) or by program focus? Please explain. A52) This has yet to be determined. Q53) In 3.2.1.1 (p. 8), a pre-assessment is to administer “to identify specific gaps and areas for improvement.” Do you have an existing pre-assessment? If so, can you please provide it? A53) No. This will be provided by the awarded Respondent. Q54) If no pre-assessment exists, should the instrument be developed so as to test for the areas to be covered in the training program? Or should a more generic instrument be used? A54) Yes, the pre-assessment should be developed to test the areas to be covered in the training program. Q55) Is this instrument to be used as a post-assessment? A55) The post assessment should be used to measure the progress of the participants throughout the training. Q56) If a post-assessment is to be used, what is the minimum “pass” rate? A56) There is no pass or fail rate. The post-assessment should be used to measure the progress of the participants throughout the training. Q57) In 3.2.1.3 (p. 8), the training program is to be conducted “over the course of three years in multiple cycles for a minimum of 135 participants.” Is it the same cohort going through the program for 3 years? Or is the program to cover 1 year for 135 participants, then in year 2 a new group of 135 participants goes through the program, etc.?

A57) We want three consecutive and identical training cycles made up of 20 to 45 students. The length of the training cycles has yet to be determined, but will last no longer than a year. Please see Addendum 4. Q58) The Cost proposal (attachment A p. 22) shows an initial term (2016-2019), then 3 renewal years, 2019-2020, 2020-2021, 2021-22. This is a period of 7 years. Can you please clarify what is to be provided the initial term which covers 4 years? A58) This is a three year initial contract with an option to renew. Please refer to Section 2.3 Term for more information. Q59) Can you please clarify what is to be provided during each of the 3 renewal years? A59) The same training course will be provided during the three optional renewals. The participants in the training will be different each training cycle. Q60) In 3.2.1.3 (p. 8) the program is to be taught using “various mediums that should include classroom training, virtual training, homework, projects and personal coaching.” Classroom training – Please clarify the following: Who will handle logistics for onsite training, including, but not limited to, securing classroom space, technology, and other teaching requirements? Who will be responsible for costs? A60) The Division of Medical Quality Assurance will manage the logistics for onsite training including classroom space and technology. The awarded respondent will be responsible for developing and providing the training content. Q61) Who will handle the travel costs for participants, including, but not limited to, hotel, mileage/rental car, meals, time off from work? Who will be responsible for costs? A61) The Division of Medical Quality Assurance will cover the travel costs for MQA employees if travel is necessary. Q62) Who will handle the travel costs for program instructor(s), including, but not limited to, hotel, mileage/rental car, meals, time off from work? Who will be responsible for costs? A62) The awarded Respondent will be responsible for travel costs for program instructors if travel is necessary. Q63) Who will handle the invitations to program participants and/or supervisors? A63) The Division of Medical Quality Assurance will arrange the invitations. Q64) How much time a month will participants have to dedicate to onsite training? A64) This has yet to be determined. Q65) How are no-shows or drop-outs to be handled? A65) This will be handled on a case by case basis and will be handled by the Division of Medical Quality Assurance. This will not affect the contract. Q66) Will all onsite sessions be required/mandatory? A66) MQA employees selected to participate in the training will be expected to attend. Q67) Virtual training – Please clarify the following: What are the minimum technology specifications for potential participants? Please be specific?

A67) Office 365, MS Office Suite 2013, and Adobe. Q68) Is an FDOH portal to be used for video conferencing, web-based content, etc.? A68) No. Q69) If the FDOH portal is be used, will the vendor have access to this portal to load content, monitor, provide video conferencing, etc. without being present in Tallahassee? Or can an outside vendor/service be used (e.g., Go-To-Meeting, Adobe Connect, etc.)? A69) Not applicable. Q70) Are these costs to be distributed in the per participant cost schedule? A70) Please see Section 4.8 Cost Proposal and Attachment A for the cost proposal formula. Q71) Homework – Please clarify the following: How much time can be dedicated to homework assignments per week or per month? A71) This has yet to be determined. Q72) Do you want this homework to have a pass rate or rubric? If a pass rate, what is the preferred pass rate? A72) The homework should assess and measure the participants understanding of the training module. Q73) In what ways, do you want this homework to be part of the Personalized Leadership Development Plan? A73) The homework is separate from the personalized leadership development plan. Q74) Projects – Please clarify the following: Can you please provide more information on how you envision the project(s) being incorporated into the program (e.g., mini-projects that are content specific, one on-going project that is delivered via a white paper or poster session at the end of the program, a strategic plan for a project to be implemented after the program, etc.)? A74) This has yet to be determined. Respondents should include the implementation of the projects in their technical proposals. Q75) Will there be funding available to program participants for their projects? A75) No. Q76) Personal coaching – Please clarify the following: How is this personal coaching different than the personal coaching specified in 3.2.1.6? A76) It is the same. Q77) How many hours per program participant are to be dedicated to personal coaching? A77) This has yet to be determined. Q78) Can these coaching sessions be accomplished as group or cohort sessions? Q78) These coaching sessions should be one-on-on. Q79) How much time can program participants dedicated per week/month to personal coaching?

A79) This has yet to be determined. Q80) What technology is available for coaching (e.g., phone, video conferencing, etc.)? A80) The Department of Health, Division of Medical Quality Assurance offers Skype, phone, and email to employees. The awarded respondent may use this technology for the purposes of coaching, but will be required to pay for the services used by the instructor. Q81) In 3.2.1.5 (p. 8), a post-assessment is to be administered after each training module. Is this different than a final post-assessment based on the overall pre-assessment? If so, how would it be different? A81) Yes. The post-assessments administered after every training module should measure the information provided in that training module. The final post-assessment should measure the information provided in the entire training cycle. Q82) If a post-assessment is to be used, what is the minimum “pass” rate? A82) There is no minimum pass rate. However, the post-assessment should test the participants on the information that was taught in that training module or cycle. Q83) In 3.2.1.6 (p. 8), How is the “personalized leadership development plan” to be used by the program participant (e.g., core competencies, succession planning, Individual Development Plan, mentoring, etc.)? A83) This has yet to be determined. Q84) Is there an existing template to be used? If so, can it be provided? A84) No. Q85) In 3.2.1.7 (p. 8), a “certificate of completion” is to be provided upon completion of the program. Is this to include CEUs or CHES credits? A85) No. Q86) Is the certificate to be uploaded into FDOH TRAIN or CE Broker? A86) No. Q87) If yes, to above, are these costs to be included in the per participant costs? A87) Not applicable. Q88) In 3.2.1.8 (p. 9), a status report is be provided after each module and a final report at the end of the program. Please specify what is to be included in the status reports (e.g., sign in sheets, post-assessment summaries, post module satisfaction surveys, homework, etc.). A88) At a minimum the status reports should provide an overview of the material which was taught in the training module/training cycle as the measurable progress of training participants. Q89) Please specify what is to be included in the final report. A89) Please see A88.

Q90) In 3.2.3, (p. 9), the instructor is to “have a degree or certification in Business Management or a degree or certification in an area of Education.” Do all instructors to be used for this program need to have these types of degrees or certifications? A90) Yes. Please note that only one instructor should be teaching all course content. Q91) Will other degrees be acceptable, such as Public Health, Communication, Psychology, etc.? A91) No. Q92) In 4.9.1 (p. 13), contact information for 3 services “of a similar size and nature” is to be provided. A92) Yes. Q93) Within what time frame can these services have occurred? A93) There is no time frame that these services should have occurred. Q94) Do these services need to have been provided to a non-profit entity? A94) No. Q95) Do these contacts need to be the same as the samples provided in 6.2.1.2 b (p. 19)? A95) Yes. Q96) In 4.9.2 (p. 13), a resume for the instructor is to be submitted. Are resumes to be submitted for all staff working on this program? A96) Staff who are developing course content should also submit resumes. Q97) Since the final program/modules/content has not yet been designed/developed, do resumes need to be included for all potential instructors? A97) Yes. However, only one instructor should provide the training for all course cycles. Q98) If outside speakers are to be obtained, how can resumes be provided? A98) No outside speakers will be permitted. Q99) In 5.6 (p. 15), it specifies that subcontractors are not allowed for services. It is foreseen that an instructor would act under a subcontract agreement to provide 1 specific service such as training on the Myers-Briggs or providing technical support or providing onsite classroom space. Please explain how limited services such as the ones described above are to be initiated under this solicitation. A99) No subcontractors as stated in Section 5.6. Q100) If outside speakers are to obtained, how can this be accomplished with a “no subcontractor clause?” A100) No outside speakers will be permitted. Q101) In 5.8 (p. 15), performance measures are to be included in the resulting contract. Can you please specify what those performance measures would be? A101) This has yet to be determined, but will be based on Section 3.2 Scope of Services.

Q102) What will constitute “the required minimum level of acceptable service to be performed?” A102) Please refer to Section 3.2 Scope of Services. Q103) Will other tasks or requirements be added that are not in this RFP? A103) The tasks and deliverables that will be expected of the awarded respondent are outlined in Section 3.2 Scope of Services. Q104) In 6.2.1.1 (p. 19), this “leadership training based on the Sterling/Baldrige Criteria for Performance Excellence” is part of the Scope of Services. Please clarify what components of the Sterling/Baldrige Criteria for Performance Excellence is to be incorporated into the program. A104) Please see Addendum 4. Q105) Are program participants to be certified in any component of the Sterling/Baldrige Criteria for Performance Excellence? If so, what components? A105) Please see Addendum 4. Q106) Do you envision a module on the Sterling/Baldrige Criteria for Performance Excellence? A106) Please see Addendum 4. Q107) In 6.2.1.1 (p. 19) – items A & B, please clarify the following: Is a project timeline to be included? If so, what is the potential start date for Design & Development? Implementation of Training? Conclusion of training? Etc.? A107), Yes, but the specifics of the project timeline has yet to be determined. This will be based on the awarded respondent’s proposal. Q108) Is a proposed 1 year program with Modules (content, agenda, objectives) and corresponding medium (onsite, online, coaching) to be provided? A108) The awarded respondent will be providing all components of the training including content, agenda, objectives, etc. The specifics of the project timeline has yet to be determined. This will be based on the awarded respondent’s proposal. Q109) What specifically is required for the “proposed approach in detail” statement? A109) The proposed approach should provide a detailed overview of how you would provide the tasks and deliverables outlined in this RFP. Q110) In 6.2.1.2 (p. 19) – item A, are licenses, training, experience, and resumes to be provided for current instructors, potential instructors, and potential speakers? Please clarify. A110) Only the instructor who will be teaching the course and staff who will be developing course content should provide resumes, licenses, experience, etc. Q111) In 6.2.1.1 (p. 19) – item B, what specifically do you want included in the 2 samples of work (e.g., agenda, content sample, assessment samples, etc.)? A111) The work samples should include past training course material similar to the topics outlined in this RFP.

Q112) Cost Proposal – Attachment A (pp. 22-23). Please clarify how the following potential costs are to be included in the cost proposal:

a. Administration costs (e.g., overhead, insurance, non-instructor staff, MFMP fees, registrations/certifications, etc.).

b. Material costs (e.g., books, licenses, registrations, manuals, handouts, assessments, etc.). c. Curriculum Design/Development costs. d. Instructor/speaker fees. e. Delivery/logistics costs (classroom, technology, overhead, etc.).

A112) The Department of Health will cover the costs described in item E. The respondent should include the costs of items A through D based on the formula in the cost proposal (Attachment A).

Q113) There is a statement on page 23 under the Cost proposal table which states the identified costs are “estimated quantities. . . and not to be considered as definite quantities. The requested quantities may be less than or greater than those stated in this solicitation.” Can you please provide more clarification on this statement? A113) The number of estimated participants provided in this RFP is 135. The Department of Health may experience turnover of employees, therefore there is no guaranteed number of participants at this time. Q114) Does this refer to the number of modules? The number of participants? A114) The number of participants. Q115) The solicitation specifies a minimum of 135 students. What is the maximum number of students that the contractor must be able to handle? A115) The maximum number is 200. Please see Addendum 4. Q116) The following undefined terms are used in the solicitation. Please define each in terms of size, scope, number of hours of instruction, number of participants, time frame for execution, etc. and specify the relationship of these terms to one another. (e.g. # of modules per class, # of classes per cycle, # of cycles per module) a. Training Module

b. Training Cycle

c. Training Class A116) This is something you should define in your proposed approached to training the material outlined in this RFP. Please see Section 3.2 Scope of Services for the training topics. Q117) The solicitation specifies a minimum of 45 participants per class. What is the maximum number of participants per class? A.117) 45 participants preferably 3.2.1.3 states no more than 45 participants per training cycle with a minimum of 20 participants. Please see Addendum 4. Q118) The solicitation specifies personal coaching. Is this expected to be on a one-on-one basis, or can it be done with one coach and more than one student at a time? (e.g., 2-1, 3-1, 4-1,...) A118) This should be one-on-one coaching. Q119) Is the personal coaching to be done face-to-face and in-person during the scheduled training classes, or can this be done via remote means such as a phone call or video conference? A119) Personal coaching can be conducted in person or via video conference.

Q120) If face-to-face and in person coaching is expected, then approximately how much training time is allotted in terms of student availability to meet this requirement? For example, if one hour of coaching is expected and only one hour of training time is allotted to this activity, then we would need 45 coaches; two hours=22.5 coaches, etc. A120) This depends on the needs of the participant. Please see A119. Q121) The solicitation specifies the writing of a personalized leadership development plan for each participant. Is the writing of this plan to be done by the instructor or the coach or is the participant expected to write this plan and have it critiqued by the instructor or the coaching staff? A121) The participant and the instructor should work together to develop the individualized leadership development plan. Q122) What is the total number of hours of training expected for each participant? A122) This has yet to be determined and will be based on the proposal of the awarded respondent. Q123) How many days or hours per week/month/quarter/year, etc. will each student be available to the training/coaching staff to be scheduled for activities associated with this course? A123) This will be determined on a case by case basis. Q124) Can you provide any additional guidance on the expected length and/or required level of detail of the technical proposal? A124) No. Q125) Will the Florida Department of Health provide the training facilities, venue, and audio visual equipment? In what locations and/or geographic areas will the training sessions be conducted? A125) Yes. Q126) Are there any specific security requirements? A126) No. Q127) How many employees are in the Division of Medical Quality Assurance? A127) There are currently approximately 600 employees. Q128) How many managers total? (RFP Indicates that the minimum number of managers to train is 135. Page 8 of RFP are there more managers? A128) The number of estimated participants provided in this RFP is 135. The Department of Health may experience turnover of employees, therefore there is no guaranteed number of participants at this time. Q129) Is it anticipated that this program is 45 people going through a one year program, with three groups over three years, or is it a 3 year program for approximately 135 people? A129) We want three consecutive and identical training cycles made up of 20 to 45 students. The length of the training cycles has yet to be determined, but will last no longer than a year. Please see Addendum 4. Q130) What is the structure of the MQA organization? (See page 12 of three tiers of employees. Would tier 2 and 3 be trained? Or just 2?)

A130) Please see www.flhealth.gov for an overview of the Florida Department of Health. Q131) May we see job descriptions for each management position? A131) The Department doesn’t wish to disclose this information at this time. Q132) What leadership training do they receive currently? A132) Participants have received a wide variety of training, and their previous experience varies. The awarded respondent should consider this when developing the pre-assessment. Q133) In addition to regulating 200+ license types for the State of Florida are there ways the MQA interfaces with the public? (Page 10 of Workforce Development Plan) 133) Please see www.flhealthsource.gov for an overview of the Division of Medical Quality Assurance (MQA)’s licensing services. Please see http://www.floridahealth.gov/licensing-and-regulation/enforcement/index.html for an overview of the enforcement process. Q134) What are the various boards and councils the MQA works in conjunction with? (Page 10 of WDP) A134) Please see www.flhealthsource.gov for an overview of the Division of Medical Quality Assurance (MQA)’s licensing services. Q135) Will leaders of these councils and boards be a part of the training? A135) Management within the Division of Medical Quality Assurance will participate in the training. Governor-appointed board members will not participate in the training. Q136) In addition to providing training on 1) establishing employee expectations, 2) communicating, 3) developing effective strategic plans and 4) engaging employees are there other areas that ideally should be included? I.e. Application of Public Health Core Competencies? (Page 47 -48 WDP) A136) Please see Section 3.2 Scope of Services. Q137) As a result of the training what behavior change does the organization look to achieve? A137) Please see Section 1.1 Statement of Purpose. Q138) Will all managers for this solicitation be on the same management levels or are they

i. Entry ii. Middle iii. Executive

A138) All managers from all levels within the Division of Medical Quality Assurance will participate in this training.

Q139) Will the 45 managers all come to one central location for the training? A139) Yes, but trainings may be located in different cities across the state of Florida to accommodate our field office staff. Q140) Will the respondents instructors need to travel to the various areas around the state? Or to the central location? A140) Yes. The instructor will be expected to travel to the training location.

Q141) Will the respondent be expected to locate a facility for the trainings? A141) No. The Division of Medical Quality Assurance will locate and book facilities for trainings. Q142) Can the trainees travel to the location of the respondent? A142) Potentially. However, the trainings will be held in different cities around the state of Florida to accommodate our field office staff. Q143) Will the copying for all training materials, testing instruments and quiz be the responsibility of the respondent? A143) Yes. Q144) Will the respondent develop the outline for the sign-in sheet and report forms and format to be submitted to the agency? A144) Yes. Q145) Is the agency expecting a minimum number of in classroom encounters, or have an expectation for the number of in person encounters per month? A145) No. Q146) On the subject of subcontractors, must all speakers, instructors, coaches, mentors, and teachers and assistants need to be salaried or hourly employees for the term of the contract? A146) Ideally, the individuals listed above should be employees of the awarded respondent. Q147) Can I get a copy of the strategic plan for the division? A147) The Division of Medical Quality Assurance’s strategic plan is located on the Florida Department of Health’s website. Q148) Does the health department have the portal or statewide technology or technical tools to support webinars and electronic testing and scoring for this training? A148) No. This should be provided by the awarded respondent. Q149) Should an individual coaching session be included in the pricing for all 135 participants? A149) Yes. Q150) Is attendance at the training sessions mandatory or optional for the participants? A150) Mandatory. Q151) RFP Reference Paragraph (3.1) Describe the key components of the last organizational and leadership development training that was offered to MQA managers? A151) This is the first time the Division of Medical Quality Assurance is procuring this type of training. Q152) RFP Reference Paragraph (3.1) If any, who is the incumbent? A152) Please see A151.

Q153) RFP Reference Paragraph (3.2) Where specifically will the classroom training take place? A153) The training locations have not yet been identified, but will be held in different cities around the state of Florida to accommodate our field office staff. Q154) RFP Reference Paragraph (3.2.1.1) If any, which pre-assessments tools does the DOH currently use to identify specific gaps and areas of improvement for their leaders? A154) The Division of Medical Quality Assurance does not have currently have any tools to measure this. Q156) RFP Reference Paragraph (3.2.1.3) Will there be flexibility for the classroom to be setup according to instructor’s requirements? A156) Yes. Q157) RFP Reference Paragraph (3.2.1.3) What is the specific definition of a training cycle? (please include any time constraints that may not be apparent) A157) A training cycle is a series of training modules that make up a comprehensive training program offered to a single group of participants. Q158) RFP Reference Paragraph (3.2.1.3) Please list the key benefits of having a minimum of 45 participants in each training class for MQA. A158) This group size was selected for administrative purposes. Please see Addendum 4. Q159) RFP Reference Paragraph (3.2.1.5) If any, which post-assessments tools does the DOH currently use to track knowledge retention? A159) The Division of Medical Quality Assurance does not have currently have any tools to measure this. Q160) In your request you state: "Conduct extensive training over the course of three years in multiple cycles for a minimum of 135 participants." Are you looking for a series of classes over 3 years? A160) There will be a series of training cycles made up of 20 to 45 participants that could take place over the course of 3 years. Please see Addendum 4. Q161) Does the number of participants in year 2 and 3 include participants from previous years? A161) No. Q162) How many levels of programs are you envisioning? A162) See Section 3.2 Scope of Services Q163) What length do you anticipate each program to be (number of days/weeks/hours per session)? A163) This is to be determined by the respondent and should be included in your technical proposals. Q164) How do you define “systems approach”?

A164) A systems approach can be defined as “management thinking that emphasizes the interdependence and interactive nature of elements within and external to an organization.”

Q165) What has sparked this program?

A165) The Division of Medical Quality Assurance seeks to develop a strong talent pool of future leaders.

Q166) Are there any skillsets that are known gaps?

A166) We have not conducted an assessment of this.

Q167) Is there one audience (level) or multiple within the manager population?

A167) There are multiple levels of managers who will be participating in this training.

Q168) Do you desire a custom or off-the-shelf program?

A168) Custom.

Q169) What level of managerial and leadership experience do the prospective participants from the Division of Medical Quality Assurance (MQA) bring or need to be on the program?

A169) Participants range from entry level management to executive management.

Q170) Will the program be mandatory or will participants be nominated by their managers?

A170) Participants will be selected by their supervisors and will be required to participate.

Q171) Will we have access to the managers of the participants, especially in writing personalized leadership development plans for each participant?

A171) Yes, if necessary.

Q172) What is envisaged by a class size of 45?

A172) This group size was selected for administrative purposes. Please see Addendum 4.

Q173) Is it imagined that the 135 participants would be dealt with in cohorts of 45 per year over 3 years?

A173) Yes. Please see Addendum 4.

Q174) Are we to assume that the length of engagement time with a class of 45 is 12 months and that the different modes of learning would be used over the course of a year? 174) No, this will be determined by the awarded respondent and should be addressed in your technical proposal. Please see Addendum 4.

Q175) Timeline of Execution/Completion: Does the customer want a three year program to qualify a minimum of 135 Managers in multiple cycles. A175) Yes. Q176) 3.2.1.2 states there will be no more than 45 students per cycle; at the end of the paragraph it states there should be a minimum of 45 students. Can clarification be provided on this? A176) It is our goal to have a class size of 20 to 45 participants. Please see Addendum 4. Q177) Does the customer want three consecutive cycles of 45 students, duration of three years? A177) We want three consecutive and identical training cycles made up of 20 to 45 students. The length of the training cycles has yet to be determined, but will last no longer than a year. Please see Addendum 4. Q178) Or, does the customer want one cycle of 45 students every four months (semesters) with follow-on cycles of progressive phases? A178) Please see A177. Q179) Or, is it to the company to provide implementation strategy in the final proposal? A179) Yes, based on the parameters outlined in A177. Q180) What is the ideal length of the course Distance Learning Phase plus Resident 1-2 weeks; same course recurring every quarter w/45 different students each iteration? A180) Please see Section 3.2 Scope of Services. Q181) Or, New course every quarter that is progressive, sequential…builds on each past iteration? A181) Please see A177. Q182) Will travel funds be provided for the State employees to meet in regional locations for the resident phase? A182) Travel funds will be provided for state employees if necessary. The Division of Medical Quality Assurance will not cover the travel costs of the awarded respondent. Q183) Or does the customer want the instructors to travel to individual or regional locations? A183) Please see A182. Q184) To better estimate the cost, can a list of student locations be provided? A184) This has yet to be determined. Q185) Will the Department of Health provide the facilities, computers, internet access, distance learning platform (i.e., blackboard) for the Distant Learning and resident phase of instruction? A185) The Division of Medical Quality Assurance will manage the logistics for onsite training including classroom space and technology. The awarded respondent will be responsible for developing and providing the training content and platforms. Q186) Outcomes analysis: What does Management expect/desire to happen (Outcomes Statements - Learning Objectives)?

A186) Please refer to Section 3.2 Scope of Services. Q187) What is the Target Audience profile? First-time / senior level supervisors-managers? Education levels? A187) There are multiple levels of managers who will be participating in this training.

Q188) Can you please tell me if there is any specific medical background a vendor would need to qualify for this solicitation?

A188) No medical background is required. Please see Section 3.2.3 Minimum Qualifications.

Q189) “3.1 Background: This training aligns with the MQA Strategic Plan” Where is a copy of the Strategic Plan available? A189) The Division of Medical Quality Assurance’s strategic plan is located on the Florida Department of Health’s website. Q190) “3.2.1.3 Conduct extensive training classes over the course of three years in multiple cycles for a minimum of 135 participants. There will be no more than 45 participants per training cycle” and “Each training class must include a minimum of 45 participants.” Does this mean that all classes will have 45 participants? A190) It is our goal to have class sizes of 20 to 45 students. Please see Addendum 4. Q191) “Award of a Contract does not guarantee placement of order for services” Has a budget been approved for this program? A191) Yes. Q192) If a budget has been approved, what is the budget for this program? A192) This contract will be awarded based on the best value to the State of Florida. Please see Section 4.8 Cost Proposal for more information. Q193) RFP indicates that the State wants to conduct extensive training classes over the course of three years in multiple cycles for a minimum of 135 participants and 45 participants per training cycle. Is there an expectation of how long a training cycle should be? A193) No. Q 194) RFP indicates that there must be a minimum of 45 participants per class (for a total of 135 participants or 3 classes). In our expert opinion, this is possible and doable for virtual learning, but classroom training of this size of 45 can have a significant impact to the learning experience. Can you please explain why this number is required? A194) This number was selected for administrative purposes. Please see Addendum 4. Q195) Is it expected that 3 classes are running simultaneously? A195) This has yet to be determined. Q196) Is there an expectation that the training will be in a cohort format--meaning that all 45 participants go through the training sessions as a group for each cycle? A196) Yes. Please see Addendum 4.

Q197) Has there been this kind of training at FDOH in the past five years? A197) No. Q198) If so, please provide the nature of the training and the provider of the training. A198) Not applicable. Please see A197. Q199) Does FDOH currently have an office of Learning and Development that we would work with in this effort. If so, can you share the structure of org chart of the department? If not, who would be the primary partner in this work--their title and experience level in training and development. A199) No. The Department of Health does not have an office of Learning and Development. A strategy manager in the Division of Medical Quality Assurance who conducts workforce development and training will be the primary contact for this RFP. Q200) Section 3.1 states that the training aligns with the MQA Strategic Plan. Is this plan available to Respondents? A200) The Division of Medical Quality Assurance’s strategic plan is located on the Florida Department of Health’s website. Q201) Section 3.2.1.3 states:

a. There will be no more than 45 participants per training cycle.

b. Each training class must include a minimum of 45 participants.

Therefore, is a cycle the same as one training class?

A201) A training cycle is a series of training modules that will be implemented to complete the tasks outlined in Section 3.2 Scope of Services. It is our goal to have 20 to 45 participants per training cycle. Please see Addendum 4.

Q202) Section 3.2.1.3 Also states: “Conduct extensive training classes over the course of three years in

multiple cycles of a minimum of 135 participants”

Does this mean that since there is a minimum of 45 participants in a training class and no more than 45 participants per training cycle, that there will be a minimum of three training courses over a three year period?

A202) We want three consecutive and identical training cycles made up of 20 to 45 students. The length of the training cycles has yet to be determined, but will last no longer than a year. Please see Addendum 4. Q203) Is the coursework to be the same for each year during the contract period? Do the minimum of 135

participants per year ever return during subsequent years for a different course?

A203) Yes, the coursework should be the same for all training participants. The participants will not

return for subsequent training beyond their training cycle.

Q204) What costs are considered to be represented by the term, “Price per participant to complete the training

course”? Are costs considered to be confined to the direct instructional costs, or are they to include indirect

and supporting costs as well, such as travel, parking, accommodations, and meals?

A204) The costs should include what the respondent determines is necessary to successfully conduct

the trainings including materials and technology. The Department will secure the facilities and cover

the cost of travel for MQA employees. The awarded respondent will be responsible for paying for their

travel costs.

Q205) Attachment A asks for the number of modules to complete the training course per participant. Are there

any guidelines or restrictions on the number of days per class? Consecutive vs. non-consecutive?

A205) No. This is to be determined by the respondent and should be included in the technical

proposal.

Q206) How much travel will be expected and how should those costs be captured in the cost proposal?

A206) This has yet to be determined. The Department of Health will cover the cost of travel for MQA

employees, but the awarded respondent will be responsible for covering their travel costs.