Reward program earn points and redeem
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Start Here Follow @ ignifyecommerc e Know More! Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel. Contact Us Phone - +1 (888) 446 4395 / [email protected] Find out More @ www.ecommercefordynamics. com Rewards Program Ignify eCommerce Reward customer loyalty with reward points and let customers use reward points to make payments. Integrated seamlessly with your back-office ERP.
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Loyalty module, setup reward program earn reward points, redeem reward points, pay via reward points, returns and refund with reward points, integration with dyanmics ERP
Transcript of Reward program earn points and redeem
Start Here
Follow @ignifyecommerceon Twitter
Know More!Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel.
Contact UsPhone - +1 (888) 446 4395 / [email protected]
Find out More @
www.ecommercefordynamics.com
Rewards ProgramIgnify eCommerce
Reward customer loyalty with reward points and let customers use reward points to make payments. Integrated seamlessly with your back-office ERP.
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Ignify eCommerce
FEATURE CONFIGURATION AND OVERVIEW
Unique features of the rewards program and its configuration
Ignify eCommerce
Feature Overview3
Pay via reward points during checkout.Reward points can be used to pay partially or fully in conjunction with traditional payment methods.
Reward Loyalty with Reward Tiers
Online Redemption Dynamics Integration
Reward redemption (or payment) is treated as Advanced Payment/Pre-Payment and is integrated with the sales order.
Assign more reward points to more valuable customers and reward customer loyalty.
Reward higher volume purchases with more points – the more you shop, the more points you earn.
Earning Rules and Redemption Rules : Define earning rules for different reward tiers. Let reward point earning rates be higher for your more loyal customers. Define redemption rules in different currencies.
API for Third Party Reward Point Integration : Enhance your online store by using third party reward point programs.
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Ignify eCommerce
Configure Reward Tiers Value Customer Loyalty
Earn reward points based on reward tiers. Reward tiers define customer loyalty. Give more reward points to your more loyal customers.
Assign reward tiers
Assign the highest reward point value (reward tier) for your most valuable customer class. Reward tier is configured for specific customers, and takes precedence over its reward tier in the customer class.
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Ignify eCommerce
Configure Reward Earning Rate and Redemption RateReward Earning Exchange RateConfigure different reward earning exchange rates for different reward tiers in different currencies. Earning rate can be more for a higher reward tier.
Reward redemption rateSpecify reward amount to be redeemed per 100 points earned in a specific currency.
Easy uploadImport a reward program from your existing system to the Manager Panel . Sample CSVs are provided for the same.
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Ignify eCommerce
EARNING REWARD POINTS
How to earn reward points through a web store or the Manager Panel
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Earn Points As You Pay Item Eligibility Earning Rule
Reward points are earned and shown to the shopper on the web store as soon as the payment is received by the merchant.
Reward points can be earned for all items. There is no item restriction. Shoppers can also earn reward points for shipping and taxes paid.
Reward earning is based on the final order total. The shopping cart total may differ due to tax, manual coupon applied, or shipping method selection, hence the reward point earn display on the shopping cart may differ from the reward points earned after order placement.
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Increase shopper loyalty with an option to add reward points. If a shopper cancels/returns any order, the CSR can manually deduct his earned reward amount.
Reward Points Earned For Orders Placed Via Manager Panel
Let CSRs Reward the Shopper Manually As Well
Similar to how points are earned when items are purchased through the storefront, points can also be accrued if the CSR places an order through the Manager Panel.
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PAY VIA REWARD POINTSHow to redeem reward points through the web store or the Manager Panel
Ignify eCommerce
Let shoppers pay via reward points partially or fully!
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Customers can use earned rewards as a payment method during checkout, and partial or full payment can be done. Payment by rewards are treated as Advance Payment, and the reward amount balance is reduced. Taxes cannot be paid via reward points.
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Ignify eCommerce
Let Customer Support accept payment via reward points – partially or fully!CSRs can also accept payments via reward points. They can use reward points earned by the customer and accept payments.
Ignify eCommerce
RETURNS AND REFUNDS FOR PAYMENTS BY REWARD POINTS
Return of orders paid by reward points
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Returning an Order Paid via Reward PointsIf a payment was made on a sales order through reward points, then an appropriate refund is made to the customer’s account during returns. The rest of the money can be refunded to a credit card or any other selected payment method in the return order form.
Returning an Order that Earned Reward PointsIf a sales order earned reward points, then the earned reward amount is deducted from the shopper’s account during a return.
Ignify eCommerce
REWARD REDEMPTION & REFUND ACCOUNTING
Integrated with your Microsoft Dynamics ERP financial system for ease of accounting
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Order paid via Reward Points integrates in back-office ERP for fulfillment.
Amount paid by Reward Points integrates as an advanced payment in back-office ERP.
The order is invoiced by the operator or a batch process. Zero value invoice is generated for amount paid via Reward Points.
Invoice for remaining amount (if order total > amount paid by reward points) is integrated back to the Manager Panel along with tracking details.
The credit card is charged for money equal to the remaining invoice total. Charged money is integrated into ERP as payment against the invoice.
Reward Points Life Cycle –Earning and Redemption
The issued reward amount to the shopper flows into Microsoft Dynamics ERP. A reward report can be used and manual entry can be done once a quarter using that report. GL entry can be made using the outstanding reward balance.
Anytime a payment made by rewards points is integrated to Microsoft Dynamics ERP, it is treated as a check payment for accounting purposes.
Ignify eCommerce
How Does a Refund Get Integrated?16
Refund of Reward PointsA return invoice with a negative amount is generated, reward points are refunded, and the remaining amount is refunded to another payment method used during order placement.
Online Return RequestsReturn requests paid partially or fully via reward points can be submitted online via automated checkpoint, ensuring only valid returns are submitted.
Warehouse Receives Items Returned merchandise is received in the specified warehouse. The process of receiving and inspecting the merchandise is based on the back-office Microsoft Dynamics ERP. Different ERPs provide a slightly different process for receiving returns.
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