Revision #38 1/2/2002 If You Think Training Is Expensive Try Ignorance.
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Transcript of Revision #38 1/2/2002 If You Think Training Is Expensive Try Ignorance.
Revision #38 1/2/2002
If You Think Training Is Expensive
Try Ignorance
Revision #38 1/2/2002
IntroductionsIntroductions
Facilitators/Instructors
Revision #38 1/2/2002
AgendaAgenda
C.A.S.E. 1A StandardWhy do we have the
StandardSome FundamentalsReviewTest-70% min passing
closed book test
No Exceptions-waiting period min 3 months
Revision #38 1/2/2002
Let’s Get StartedLet’s Get Started
It just won’t work without class participation-we facilitate
Speak up, voice your opinion, ask your questions
We’re all going to be working together in the future, lets loosen up and get started!
Revision #38 1/2/2002
Fundamental Rules of Auditing
Fundamental Rules of Auditing
1. The FAA specifies that only CASE sustaining member airlines may use the Register to satisfy the requirement to perform an on-site audit in accordance with FAR’s and Continuing Analysis and Surveillance. [FAR 121.373, 135.431]
The FAA regards any contract maintenance as an extension of the Air Carrier’s maintenance program.
Revision #38 1/2/2002
Fundamental Rules of Auditing
Fundamental Rules of Auditing
2. Auditing is a function of management. The audit will review a facility for regulatory compliance based on sampling techniques.
Revision #38 1/2/2002
Fundamentals ContinuedFundamentals Continued
3. The persons performing the audits must be qualified to accomplish the task. It is not necessary that the person be totally qualified in every area audited.
Revision #38 1/2/2002
Fundamentals ContinuedFundamentals Continued
4. Audits must be performed against defined standards. Audits should also ensure that the organization stays in compliance as standards are changed.
Revision #38 1/2/2002
Fundamentals ContinuedFundamentals Continued
5. Any conclusions drawn from an audit
must be based on FACT. The
professional auditor removes any opinions
from findings during the audit process.
Revision #38 1/2/2002
What do we auditWhat do we audit
1. Policies and ProceduresPolicy- A defined set of rules.Procedures-The method of accomplishing defined tasks.
2. Quality SystemsWork Processes
3. FacilitiesTooling and EquipmentHousing
Revision #38 1/2/2002
The C.A.S.E. 1A Standard The C.A.S.E. 1A Standard
GeneralQuality Program InspectionTechnical Data ProgramShelf Life ProgramTool/Test Equipment
Calibration ProgramTraining
Revision #38 1/2/2002
The C.A.S.E. 1A Standard The C.A.S.E. 1A Standard
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScraped Parts
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety/Security/Fire
ProtectionStorageWork ProcessingShippingScrapped Parts
Revision #38 1/2/2002
GeneralGeneral
A This standard is intended to be a This standard is intended to be a
supplement to applicable FARs. It is supplement to applicable FARs. It is
not meant to be a restatement or not meant to be a restatement or
replacement for the FARs.replacement for the FARs.
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
B This standard, in conjunction with applicable FARs, describes the minimum requirements for a component repair/overhaul vendor's quality program. It is designed to aid surveillance of a vendor who performs maintenance, preventive maintenance or alteration on aircraft, engines, propellers, or component parts thereof. This standard may be used to determine the adequacy of the vendor's quality program [CASE].
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
C Compliance with this standard does not necessarily accept a vendor for entry into the CASE Register. Vendors that are accepted for listing in the CASE register must continue to meet the requirements of this standard. Vendors listed in the CASE register may not advertise their CASE status or use the CASE logo. Refer to CACS/ARSS 7. [CASE]
Revision #38 1/2/2002
CACS/ARSS 7
Turn to the appropriate appendix in your P&P for a sample of this form.
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
D. Vendors are subject to a technical audit at any time during normal working hours. The audit may be conducted by the customer or by another CASE member. The audit may encompass the entire technical portion of the vendor's operation or any part thereof.
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
D cont’d
Normally, the auditor will notify the vendor and arrange the audit so as to cause minimal interference with the vendor's operation. However, should circumstances dictate, the auditor may arrive unannounced. [CASE]
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
E In addition to complying with this standard, all activities shall be accomplished in accordance with applicable portions of Federal Aviation Regulations Parts 43, 145, 121 Subpart L, 135 Subpart J, and regulations referenced therein. [145.2, 145.53 145.57]
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
F The Original Equipment Manufacturer (OEM) may modify or rebuild parts manufactured under the manufacturer's authorization (PMA, PC, TSO, etc.), but must have a repair station certificate or be a Manufacturers Maintenance Facility (MMF) to overhaul or repair a part it manufactures.
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
F cont,d
An MMF must meet all the requirements of the 1A standard (regardless of the exemptions in FAR 145) in order to be considered for update or addition to the CASE register. [145.1, 43.2, 43.3]
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
G An acceptable audit result does not relieve
the vendor of its responsibility to provide
an acceptable product. [CASE]
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
H All CASE listed vendors shall maintain for a
period of three years, audit findings and corrective
actions resulting from a 1A Standard Audit. This
file shall be accessible to any CASE authorized
auditor on request. [CASE]Review the file for repeat findings, proper corrective action, and implementation of
root cause analysis procedures.
Revision #38 1/2/2002
General Cont’dGeneral Cont’dI Definitions: [FAR 1.1]
(1) Maintenance - Means inspection, overhaul, repair, preservation, and the replacement of parts, but excludes preventive maintenance.
(2) Person - Means an individual, firm, partnership, corporation, company, association, joint-stock association, or governmental entity. It includes a trustee, receiver, assignee, or similar representative of any of them.
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
J Any license or certification required by Federal
Aviation Regulations of any individual,
equipment, or facility shall be kept current and
shall be available for inspection. [145.39,
145.103, 145.17]
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
K Vendors that deal in non-aircraft parts, materials,
or maintenance activities shall segregate the
aircraft function from other functions to preclude
getting unapproved parts or materials on an
aircraft unit. [145.35]
What are some examples of segregation methods?
Revision #38 1/2/2002
Examples
Bar Coding
Id Tags
Physical Separation
Floor Markings
Shelf Identification
General Cont’dGeneral Cont’d
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
L The vendor shall display its Air Agency Certificate and
ratings at a place in the repair station that is normally
accessible to the public and is not obscured. [145.19]
Ensure ROV is working to its Operation Specifications and in
the case of a Limited Rating, the limited capability list is
approved by the FAA and documented on the Ops Spec.
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General Cont’dGeneral Cont’dM The U.S. Domestic repair stations shall have an active,
FAA approved anti-drug & alcohol testing plan that complies with FAR 121, appendix I and J. The plan may be the vendor's plan, a consortium plan to which the vendor subscribes, or an air carrier customer's plan. The Anti-Drug/AMPP program should include the following:
Revision #38 1/2/2002
M Cont’d1. Program Manager
Has program knowledge and is still employed by the company2. Copy of the program certification letter
reflecting the following:FAA acceptance Number of covered employeesIdentification of Medical Review
Officer (MRO)Plan NumberROV name and certificate number
General Cont’dGeneral Cont’d
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
M cont’d
The vendor shall provide proof of membership in the plan and FAA acceptance of the plan. Letters of acceptance or exemption must be from the Drug Abatement Branch, Office of Aviation Medicine, Washington, DC. not from regional offices.
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
M. The US. domestic repair stations shall have an active, FAA approved anti-drug & alcohol testing plan that complies with FAR 121, Appendix I. The plan may be the vendor's plan, a consortium plan to which the vendor subscribes, or an air carrier customer's plan. The vendor shall provide proof of membership in the plan and FAA acceptance of the plan. Letters of acceptance or exemption must be from the Drug Abatement Branch Office of Aviation Medicine, Washington, DC, not from regional offices
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
All programs (e.g. shelf life, technical data, tool
calibration, and scrap parts) that require a person
by title, to be responsible for the effectiveness of
the program must have a back-up person, by title,
to ensure the programs continuity during the
primary individual’s absence. [CASE]
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
Each certificate holder (or person performing maintenance or preventive maintenance functions for it) shall relieve each person performing such work from duty for a period of at least twenty-four consecutive hours during any seven consecutive days, or the equivalent thereof within any one calendar month. [121.377]
Revision #38 1/2/2002
General Cont’dGeneral Cont’d
CACS-20 or ARSS-20 is the CASE
checklist associated with this standard.
REFER TO YOUR P&P FOR A SAMPLE
OF THE FORM
Revision #38 1/2/2002
The C.A.S.E. 1A Standard The C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
A. The vendor shall have an established
quality control program adequate to
assure a quality product or service
that complies with customer
specifications and applicable Federal
Aviation Regulations. [145.2, 145.45]
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
B. The quality control program, including
procedures and operations, shall be
described in detail in a quality control manual
or other appropriate document. The
document shall include, but shall not be
limited to, a detailed description of: [145.45]
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
1) The Quality Control Department, including an organizational chart showing the relationship of quality control to the rest of the organization. [121.365]
Confirm by reviewing Organizational Chart/Duties and Responsibilities.
2) Duties, responsibilities and reporting relationship of the inspectors. [121.365, 145.45, CASE]
Confirm by reviewing Organizational Chart/Duties and Responsibilities.
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program3) Manuals and other technical data
distribution and revision control system. [145.57] Confirm Technical Data is current and ROV
has a procedure to maintain currency.
Examples of Technical Data:
CMMs, Wiring Diagrams, Drawings, Air Carrier Specifications, or any other data used to return an aircraft or aircraft component to service.
Revision #38 1/2/2002
Quality Control Program 4) Return-to-service procedure, documents, and
signature requirements. [43.5, 43.9, 145.59, 145.61] Signature roster Stamp Control 8130-3 or equivalent
5) Record keeping system and retention times. [43.5, 43.9, 145.61, 121.380]
Two years Stated in ROV’s IPM Files are stored to prevent loss or damaged Electronic Format
– Back-up Procedure
– Accepted by the FAA
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Quality Control ProgramQuality Control Program6) Personnel training requirements and
records. [121.375, 145.39, 145.45, 145.59] Documentation Record Retention
7) Shelf life control program. [43.13] Documentation Record Retention
8) Procedure/control of rejected and/or scrapped parts. [145.35]
Documentation Record Retention Return and/or mutilation procedure
Revision #38 1/2/2002
Quality Control Program
9) Receiving inspection procedures. [145.45]
Documentation Record Retention Approved vendor list Access Training and authorization for Inspectors
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
10) A system for identifying customer materials parts and units throughout the
repair/overhaul process. [CASE]
11) Tool and test equipment, calibration program. [145.47]
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
12) Housing and storage facilities. [145.35] Description Adequate for work performed
13) Facility environmental controls, as appropriate for work performed. [145.35]
NOTE: If forms are used in the accomplishment of any of these programs – they must be included in the IPM with instructions for completion and revision control to include date and form number.
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
C. The Quality Control manual or document shall be kept current and be readily available to employees and to the customer's auditor or designee. [145.45]
It must be given to all supervisors and inspection personnel.
• There must be distribution list by title.
D. The vendor shall have an internal audit and surveillance function that: [CASE, 145.57]
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
1) Periodically reviews its programs to assure that the programs have
procedures in place that assure compliance with customer specifications, regulatory requirements, and good industry
practice.– Review ROV checklist and audit schedule
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program2) Verifies that operations are being conducted in
accordance with these programs. Review recently completed audit files
3) Verifies that work performed by a sub-contractor is a quality product that meets customer specifications and legal requirements. The vendor shall be responsible for any work performed by a sub-contractor.
Verify procedures for receiving parts from non-FAA certified sources. (use approved vendor list)
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
E. The vendors' internal audit and surveillance function shall contain provisions to assure that appropriate corrective action is taken promptly to: [CASE]
1) Correct the discrepancies reported.2) Locate and correct similar
discrepancies, if they exist, in areas not audited
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Quality Control ProgramQuality Control Program
3) Correct the root cause of the problem evidenced by the discrepancies.
NOTE: Root cause is not to be a re- statement of the corrective
action.
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
F. For vendors that perform Required Inspections Items (RII) as defined in FAR 121, the vendor's company structure shall be organized such that the inspection function
shall be separate from the maintenance repair and overhaul function. The
separation shall be below the level of administrative control at which overall responsibility for the inspection function and maintenance, repair, and overhaul function is exercised. [145.2, 121.365]
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
G. The ROV shall maintain a list of its certified sub-contracted maintenance providers. In addition, the ROV must identify in its IPM those providers that are non-certificated. [145.11, 145.47]
Sample certificated sub-contractor files, for proof of Air Agency Certificate and Operations Specification.
Sub-Contractor list shall include:– Function (work performed)– Form– Repair Station Number
Revision #38 1/2/2002
Quality Control ProgramQuality Control ProgramH. Records of sub-contracted work must
show: [145.47]1) Proof that the sub-contractor is a
certificated repair station or,2) If the sub-contractor is not a certificated
repair station, the vendor himself shall determine the airworthiness of the article involved by inspection or test.
Sample sub-contractor work package for:– Appropriate support and control
– Tooling, Test Equipment, and Tech Data
Revision #38 1/2/2002
Quality Control ProgramQuality Control Program
I. The vendor shall have a documented procedure in effect to report defects
and unairworthy conditions to the customer and the FAA. [121.703, 145.63]
Revision #38 1/2/2002
The C.A.S.E. 1A Standard The C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
InspectionInspection
A. Each person performing required inspections must be appropriately certificated, properly trained, and authorized to do so. [145.39,
145.43, 145.45, 121.371]
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
B. Inspection personnel must be thoroughly familiar with the inspection methods, techniques, and equipment used in their specialty to determine the quality of airworthiness of the article being repaired or overhauled. They must: [145.45, 145.59]
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
1) Maintain proficiency in those skills,2) Have available and understand all
applicable and current tolerances and procedures, and
3) Be able to properly identify defects.
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
C. The vendor shall maintain an up-to- date roster of supervisory and inspection personnel. The roster shall include: [145.43, CASE]
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d1) Its supervisory personnel, including names
of officials that are responsible for its management and the names of technical supervisors, such as foreman and crew chiefs.
2) Its inspection personnel, including the names of the chief inspector and those inspectors who make final airworthiness determinations before releasing an article to service.
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
3) The names of all personnel authorized
by the repair station for return to
service of aircraft, engines, propellers or
components thereof.4) The inspections for which they are
authorized, including RII, if applicable.
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
5) Repairman's or mechanic's certificate
numbers, if applicable.6) Current examples of inspector's
signatures, initials and/or ID stamp, as applicable.
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
D. The station shall provide a summary
of employment for all personnel
listed on the repair station roster. It
shall include: [145.43]
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
1) The persons present title,2) Their total years of experience in the
type of work he/she is doing,3) Their past employment record with
names of places and term of employment by month and year,
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
4) The scope of their present employment, and
5) The type and number of the mechanic or repairman certificate that he/she holds and the ratings on that certificate.
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
E. The vendor shall have a satisfactory method of assuring that: [145.45]
1) Incoming parts and materials comply with specifications.
2) The part is free of defects or malfunctions, and
3) The part is in a good state of preservation.
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
The vendor shall maintain a record of inspections and tests used to make this verification.
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
F. The vendor shall have a system for controlling inspection stamps, and production stamps if applicable, that includes the following: [CASE]
Revision #38 1/2/2002
INSPECTION Cont’dINSPECTION Cont’d
1) A facsimile of each stamp type,2) A means of identifying who stamps
are issued to,3) A policy for stamps that are lost or
stolen,4) And a requirement that no stamp will
be reissued within a six month period to two different employees.
Revision #38 1/2/2002
Questions From Section 3: Inspection
Questions From Section 3: Inspection
5. INSPECTIONA. Are RII inspectors properly trained
and certified? (3A, B)B. Is there proper separation of
maintenance and inspection responsibilities for vendors that perform required inspections? (2F)
Revision #38 1/2/2002
Questions From Section 3: Inspection
Questions From Section 3: Inspection
C. Does ROV maintain a list of RII items each inspector is authorized to inspect? [3C(4)]
D. Does ROV perform any required inspections (RII) for any customers?
E. Does repair station roster identify all supervisory and inspection personnel? (3C)
Revision #38 1/2/2002
Questions From Section 3: Inspection
Questions From Section 3: Inspection
F. Does the roster identify all personnel authorized for return to service? (3C)
G. Does the repair station have an employment summary for all personnel
listed on the repair station roster? (3D)H. Does the ROV have an acceptable
receiving inspection system? (3E)
Revision #38 1/2/2002
Questions From Section 3: Inspection
Questions From Section 3: Inspection
I. Does the ROV have an acceptable procedure to identify customers parts? [2B(10), 11C]
J. Does ROV maintain traceability certification
on all parts and raw materials?[2B(9), 3E,
10H]K. Are acceptable sampling procedures
adequate to ensure quality? (3E)
Revision #38 1/2/2002
Questions From Section 3: Inspection
Questions From Section 3: Inspection
L. Does the vendor have an acceptable
system for controlling stamps, for
both inspection and production
personnel? (3F)
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
A. All maintenance actions shall be accomplished in accordance with customer's manuals. This shall include: [145.2]
1) Technical data originating with or provided by the customer
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
2) OEM data as modified by the customer, or
3) Unmodified OEM data if so specified by the customer.
4) Technical data developed by the vendor which is approved by the customer prior to use.
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
NOTE: "Manuals" in this context include any technical data required to perform the required maintenance action, e.g..... drawings, wiring diagrams, test specs., etc...
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
B. The vendor shall have a documented system to assure that: [145.57]
1) All technical data is kept current and
there is a record of revisions received and filed,
2) Only the latest technical data is available to persons performing maintenance actions, and,
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
3) The technical data used by persons performing maintenance actions is appropriate for the work being done, readily available, in good condition, and in adequate quantity.
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
C. If the vendor maintains a master copy
of each "manual" in addition to the
working copies used for maintenance
actions, the working copies shall be
revised at the same time as the
masters. [145.57]
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
D. Technical data shall be properly
identified as to applicability and stored
in a manner that will protect it from
dirt and damage. [145.57]
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
E. Where technical data is on microfilm, microfiche, or electronic device, an appropriate viewing device must be provided. It shall be: [145.53, CASE]
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
1) Maintained in good working order,2) Protected from dust, dirt, water and
damage, and,
3) Available and convenient to the
persons performing maintenance actions.
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
F. Specific individual(s), by title, shall be named as responsible for: [CASE]
1) Maintaining an adequate quantity of the appropriate technical data up-to-date and properly distributed.
2) Maintaining the technical data in an environment that will protect it from loss or damage.
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
3) Maintaining viewing devices, if
required, in good working order and
protected from damage.
Revision #38 1/2/2002
Technical Data ControlTechnical Data Control
G. Should the vendor deviate from OEM
data via their SFAR-36 authority, the
vendor shall have a system for
approval (including customer's) and
control of these revisions.
Revision #38 1/2/2002
Questions From Section 4: Technical Data Control
Questions From Section 4: Technical Data Control
6. TECHNICAL DATA CONTROL
NOTE: "Manuals" in this context includes
any technical data, i.e... drawings, wiring
diagrams, test specs., necessary to perform
the required service.
Revision #38 1/2/2002
Questions: Tech Data Cont’dQuestions: Tech Data Cont’d
A. Does the ROV have the required shop manuals and specifications to performthe repair/overhaul in accordance with customer requirements? (4A)
B. Are there established approved procedures controlling revisions in manuals deviating from OEM specifications? e.g..... EO or EA. (4A)
Revision #38 1/2/2002
Questions: Tech Data Cont’dQuestions: Tech Data Cont’d
C. Does the ROV have a system to ensure technical data is current? (4B)
D. Does ROV have records of manual revisions? [4B(1)]
E. Are manual revisions up to date?
[4B(1)]
Revision #38 1/2/2002
Questions: Tech Data Cont’d Questions: Tech Data Cont’d F. Are component overhaul manuals
properly identified and available to mechanics? (4B)
G. Does ROV have a system to control working copies of manuals to ensure they are revised with the masters? (4C)
H. Is technical data stored in a manner that will protect it from dirt and damage?(4D)
Revision #38 1/2/2002
Questions: Tech Data Cont’dQuestions: Tech Data Cont’dI. Are adequate viewing devices in good
condition available for viewing the technical data? (4E)
J. Is a specific individual, by title, responsible for the Technical Data Program? (4F)
K. If the ROV has SFAR 36 authority, does he have a system for receiving customer approval prior to use of the data? (4G)
Revision #38 1/2/2002
Questions: Tech Data Cont’dQuestions: Tech Data Cont’d
L. Does the ROV have an approved
SFAR 36 manual and roster? (4G)
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Shelf Life ProgramShelf Life Program5. SHELF LIFE PROGRAM [43.13, 145.45,
CASE]
Revision #38 1/2/2002
Shelf Life ProgramShelf Life ProgramA. If the vendor uses materials that have a
shelf life he shall describe in his manual a program, procedures, and a detailed listing of parts and materials that are subject to shelf life. The listing may be maintained as a document separate from the manual but the manual must describe the listing or reference it and identify the person, by title, responsible for maintaining it.
Revision #38 1/2/2002
Shelf Life ProgramShelf Life Program
B. The program shall identify a particular individual, by title, that is responsible for assuring an effective program.
C. The program shall include a means
of identifying the expiration date of
each shelf life limited item.
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Shelf Life ProgramShelf Life Program
D. Any part or material that is past its expiration date shall not be used in the maintenance action of a
customer's unit or any spare unit that may be used on an aircraft.
E. The program shall specify a system that will assure that no expired
material or part will be issued.
Revision #38 1/2/2002
Questions From Section 5: Shelf Life Program
Questions From Section 5: Shelf Life Program
7. SHELF LIFE PROGRAMA. Does ROV have a documented shelf
life program? [2B(7), 5A]
B. Does the program list parts and
materials that have self life limits? [5A]
Revision #38 1/2/2002
Questions: Shelf Life Cont’dQuestions: Shelf Life Cont’dC. Does the program assign program
responsibility to a specific person by title? (5B)
D. Does each shelf life item have the shelf life expiration limit displayed? (5C)
E. Is there an adequate system to assure that no item will be issued or used
past its expiration date? [5D, 5E]F. Were items sampled for shelf life
within limits? [5D, E]
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
A. Tools and test equipment used to
comply with or verify specifications must
be calibrated periodically to assure
their accuracy.B. The program shall identify the individual(s) responsible, by title, for
the operation of the calibration program.
Revision #38 1/2/2002
Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
C. The calibration program shall include identification of the tools and test equipment in the program, the frequency of
calibration, and the applicable tolerance or
specification.D. Standards used in calibration shall be
traceable
to the controlling government agency or to a
standard provided by the equipment
manufacturer, e.g. (N.I.S.T).
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Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
E. The program shall provide a system
for identifying the calibration status
of each piece of equipment in the
calibration program and their
calibration due dates.
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Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
F. Tools and test equipment that are in the calibration program, but are out of calibration or are past due
calibration check, shall be identified in a manner that will prevent maintenance personnel from using them.
G. Personal tools or equipment used in verifying or complying with
specifications shall be included in the program.
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Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
H. Records shall:1) Show the date the item was
calibrated or checked.2) Show the date the next calibration is
due.3) Identify the individual or the vendor,
if an outside company, that accomplished the calibration or check.
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Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
Tool/test Equip Calibration Tool/test Equip Calibration ProgramProgram
4) Contain a certificate of calibration for each item calibrated by an outside agency, and
5) Record the details of any adjustment or repair required.
6) Identify the standard, including the part number and serial number, used to calibrate the tool.
Revision #38 1/2/2002
Questions From Section 6: Questions From Section 6: Tool/test Equipment Tool/test Equipment Calibration ProgramCalibration Program
Questions From Section 6: Questions From Section 6: Tool/test Equipment Tool/test Equipment Calibration ProgramCalibration Program
8. TOOL & TEST EQUIPMENT CALIBRATION
A. Does ROV have a tool calibration program? [2B (11), 6A]
B. Does the ROV have a person, by title, responsible for the tool calibration program? (6B)
Revision #38 1/2/2002
Questions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’dC. Are all tools in use listed on the tool
calibration list? (6C)D. Are standards used to calibrate tools
traceable to the controlling government agency, e.g..... The National Institute of Standards and Technology? (6D)
E. Is there a system to identify each tool in the program, its calibration frequency and its calibration due date? (6C, 6E)
Revision #38 1/2/2002
Questions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’d
F. Does ROV have a procedure for controlling and/or preventing out-of-service and due-for-calibration tools & equipment from being used? (6F)
G. Does the ROV have a procedure to
control the calibration of personal
tools?(6G)
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Questions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’d
H. Did a sample check of the calibrated
tooling indicate that the tooling is
within calibration? [6A]
I. Are the tools and test equipment in a
serviceable condition? [11A (2)]
Revision #38 1/2/2002
Questions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’d
K. Do records? [6H]
1. Show date calibrated?
2. Identify individual or vendor that
performed calibration or check?
3. Show calibration due date?
Revision #38 1/2/2002
Questions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’dQuestions: Tool & Test Cont’d
4. Contain a calibration certificate for each item calibrated by an outside agency?
5. Record details of adjustments and repairs?
6. Show the P/N and S/N of the standard used to perform the calibration?
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
TrainingTrainingTrainingTraining
7. TRAINING [145.39, 145.45, 121.371, 121.375, CASE]
A. The vendor shall assure that each employee is properly trained for the work he/she is to perform.
B. The vendor shall document both formal (classroom) and on-the-job (OJT) training.
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TrainingTrainingTrainingTraining
C. Employee training records for
mechanics, inspectors, and
supervisors shall be retained for two
years after the employee has left the
company. The records shall be available
for inspection.
Revision #38 1/2/2002
Questions From Section 7: Questions From Section 7: TrainingTraining
Questions From Section 7: Questions From Section 7: TrainingTraining
9. TRAININGA. Does ROV have a documented
training program? [2B(6), 7A, 7B]B. Does it include all mechanics,
inspectors and technical supervisors? [3A,3B,7A]
C. Is formal and OJT training documented? [7B]
Revision #38 1/2/2002
Questions: Training Cont’dQuestions: Training Cont’dQuestions: Training Cont’dQuestions: Training Cont’d
D. Are training records for mechanics,
inspectors and supervisors retained
for two years after the person leaves
the company? [7C]
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Housing and FacilitiesHousing and Facilities
8. HOUSING AND FACILITIES [145.35]
A. The vendor shall provide suitable:1) Housing for its necessary equipment
and material.2) Facilities for properly storing,
segregating and protecting materials, parts, and supplies.
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Housing and FacilitiesHousing and Facilities
3) Facilities for properly protecting parts
and sub-assemblies during storage,
disassembly, cleaning, inspection,
repair, and assembly.
4) Filtered air or clean rooms as
required.
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Housing and FacilitiesHousing and Facilities
B. The housing and facilities shall
protect:
1) Parts, materials, and customers' units
from weather, dust, heat/cold, damage,
theft, fire, and contamination from
other shop activities, e.g.... Paint
spraying, grinding, and plating fumes.
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Housing and FacilitiesHousing and Facilities
2) The workers, such that the quality of
their workmanship is not impaired by
their physical efficiency.
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Housing and FacilitiesHousing and Facilities
C. Housing and facilities shall have adequate space for the work to be accomplished and adequate lighting so that the quality of work is not impaired. The vendor shall exercise good housekeeping practices to prevent loss, damage, and contamination of customer parts and equipment and for personnel safety.
Revision #38 1/2/2002
Housing and FacilitiesHousing and Facilities
D. The vendor shall provide suitable
storage facilities used exclusively for
storing parts and materials. The area
must be separated from the shop and
work space and organized such that
only acceptable parts and supplies are
issued for any job.
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Housing and FacilitiesHousing and Facilities
E. The areas for receiving and for shipping
customer units shall have adequate space,
lighting, shelving, security, and fire
protection to accommodate customers' units
in a manner that will preclude damage, loss,
and theft.
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Housing and FacilitiesHousing and Facilities
F. There shall be an adequate and
appropriate storage area to safely store
customers' reusable shipping containers
and to protect them from environmental
damage. [CASE]
Revision #38 1/2/2002
Questions From Section 8: Housing And Facilities
[145.35]
Questions From Section 8: Housing And Facilities
[145.35]
10. HOUSING AND FACILITIES
A. Does ROV have a facility of
adequate size to house all necessary
tooling, equipment, material and parts to
perform work? [8A, 8D]
Revision #38 1/2/2002
Questions: Housing & Facilities Cont’d
Questions: Housing & Facilities Cont’d
B. Does the housing adequately protect parts, materials, and customer unitsfrom damage, theft and
contamination? (8A, 8B, 8C)C. Is the environment appropriate to
protect workers so that the quality ofworkmanship is not impaired by
physical efficiency? [8B (2)]
Revision #38 1/2/2002
Questions: Housing & Facilities Cont’d
Questions: Housing & Facilities Cont’d
D. Does facility have adequate lighting? (8C)
E. Are storage facilities separate from shop and work areas? (8D)
F. Do shipping and receiving areas have adequate space, lighting, shelving, security and fire protection? (8E)
Revision #38 1/2/2002
Questions: Housing & Facilities Cont’d
Questions: Housing & Facilities Cont’d
G. Is there adequate and appropriate
storage space to safely store
customer's shipping containers and
protect them from damage? [8F]
H. Is the work area, including
supervisors' offices, clean? [8C]
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Safety, Security, and Fire Safety, Security, and Fire ProtectionProtection
Safety, Security, and Fire Safety, Security, and Fire ProtectionProtection
9. SAFETY/SECURITY/FIRE PROTECTION
A. The housing and facilities shall provide adequate security and protection from fire. [CASE]
B. Security systems shall be reviewed periodically by vendor management or by a qualified outside firm to assure that the system is still adequate. [CASE]
Revision #38 1/2/2002
Safety, Security, and Fire Safety, Security, and Fire ProtectionProtection
Safety, Security, and Fire Safety, Security, and Fire ProtectionProtection
C. Fire protection devices and systems
shall be inspected periodically. [NFPA
10]
D. Fire fighting equipment and its
locations shall be well identified and
maintained in serviceable condition.
[NFPA 10]
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Safety, Security, and Fire Safety, Security, and Fire ProtectionProtection
Safety, Security, and Fire Safety, Security, and Fire ProtectionProtection
E. Walkways, doors, and fire
extinguishers shall be clear of
obstructions and easily accessible.
[NFPA 10]
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Safety, Security, and Fire Safety, Security, and Fire ProtectionProtection
Safety, Security, and Fire Safety, Security, and Fire ProtectionProtection
F. Appropriate safety devices shall be maintained in good condition and shall be used. [CASE]
G. Operations shall be conducted in a safe manner and in a safe environment that will avoid personnel injury and damage to customer property.
[145.35, CASE]
Revision #38 1/2/2002
Questions From Section 9: Questions From Section 9: Safety/security/fire ProtectionSafety/security/fire ProtectionQuestions From Section 9: Questions From Section 9:
Safety/security/fire ProtectionSafety/security/fire Protection
11. SAFETY/SECURITY/FIRE PROTECTION [9]
A. Does ROV provide adequate security for customer parts in his possession?
B. Is the security system reviewed periodically by management or an outside vendor?
Revision #38 1/2/2002
Questions: Safety Security & Questions: Safety Security & Fire Protection Cont’dFire Protection Cont’d
Questions: Safety Security & Questions: Safety Security & Fire Protection Cont’dFire Protection Cont’d
C. Are fire protection devices inspected
periodically?
D. Are fire stations identified and
extinguishers in serviceable condition?
E. Are fire lanes, doors and fire
extinguishers clear of obstruction?
Revision #38 1/2/2002
Questions: Safety Security & Questions: Safety Security & Fire Protection Cont’dFire Protection Cont’d
Questions: Safety Security & Questions: Safety Security & Fire Protection Cont’dFire Protection Cont’d
F. Are safety guards in place on power
equipment?
G. Are ROV shop operations conducted
in a safe manner and environment?
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
StorageStorageStorageStorageA. Parts and materials shall be properly
identified so that only acceptable parts and supplies will be issued for any job. [145.35]
B. Serviceability status of parts and materials shall be indicated in a manner that readily identifies serviceable parts and materials from the unserviceable. [145.35]
Revision #38 1/2/2002
StorageStorageStorageStorage
C. Rejected parts and materials, including
questionable items awaiting disposition,
shall be identified as rejected and stored
separately from usable stock to preclude
them from being issued for any job or
shipped to the customer as serviceable.
[145.35]
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StorageStorageStorageStorage
D. Parts and material shall be protected in storage and during transit, until installation, in a manner that will prevent damage, contamination, loss,
or substitution. [145.35, 145.37]E. Flammable, toxic or volatile materials
shall be stored in a fire proof cabinet or facility. [145.35 & NFPA 30]
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StorageStorage
F. Sensitive parts and equipment, e.g....
oxygen parts, "o" rings or electrostatic
sensitive devices, shall be properly
packaged, stored, identified, and
protected from contamination and
damage. [145.35]
Revision #38 1/2/2002
StorageStorageStorageStorage
G. High pressure bottles must be
correctly labeled and properly stored and
secured. [CASE]
H. The vendor must maintain traceability
records for parts and raw material.
[CASE]
Revision #38 1/2/2002
Questions From Section 10: Storage
Questions From Section 10: Storage
12. STORAGE
A. Are parts and material properly
identified and properly stored? (10A)
B. Does the ROV have a quarantine area
for rejected parts and materials
awaiting disposition? (10C)
Revision #38 1/2/2002
Questions: Storage Cont’dQuestions: Storage Cont’d
C. Do parts in bin match part number on bins? (10A)
D. Are parts and material properly protected from damage and
deterioration? (10D)E. Are flammable, toxic or volatile
materials properly identified and stored?(10E)
Revision #38 1/2/2002
Questions: Storage Cont’dQuestions: Storage Cont’d
F. Are sensitive parts and equipment (oxygen parts, o-rings, electrostatic sensitive devices, etc..) properly
packaged, identified and stored to protect from damage and contamination?
[10F]G. Are oxygen and other high pressure
bottles correctly identified and stored?[10G]
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Work ProcessingWork ProcessingWork ProcessingWork Processing
11. WORK PROCESSING
A. No vendor may perform any
maintenance action unless the person
performing that maintenance action:
[145.39, 145.41, 145.45, 145.5,
121.375]
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Work ProcessingWork ProcessingWork ProcessingWork Processing
1) Is properly trained, authorized, and
certificated if required.
2) Has available the appropriate tools
and test equipment in good condition
and properly calibrated, the correct
parts, and current technical data.
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Work ProcessingWork ProcessingWork ProcessingWork Processing
Should any of the above requirements be lacking, the vendor shall refuse the work or take appropriate corrective action to correct the deficiency.
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Work ProcessingWork ProcessingWork ProcessingWork Processing
B. OEM/non-OEM designated equipment: [43.13]
For either OEM or non-OEM test equipment, the vendor shall:
Have an operating manual and maintenance manual for the equipment.
Perform maintenance, preventive maintenance, and servicing as required by the operating and/or maintenance manual.
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Work Processing Cont’dWork Processing Cont’d
Maintain records for two years of maintenance, preventive maintenance, and servicing, if any if required.
If appropriate, list the test equipment in it’s calibration program .
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Work Processing Cont’dWork Processing Cont’d
Where non-OEM designated test equipment is used, the vendor shall: Provide written certification that the equipment
adequately performs the tests required by the OEM manual. The certification shall be signed by the OEM of the part(s) being tested, or an outside firm qualified to make such a determination, or an engineer on the vendors staff qualified to make such a determination.
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Work ProcessingWork ProcessingWork ProcessingWork Processing
Show written evidence that the equipment is
acceptable to the FAA. Acceptance may be shown as
follows:
• Listed in the repair station's FAA accepted
inspection procedures manual,
• Listed on the repair station’s Operations
Specifications,
• A letter from the FAA
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Work ProcessingWork ProcessingWork ProcessingWork Processing
NOTE: This section does not apply to
standard test equipment such as volt/ohm
meters, oscilloscopes, power supplies, etc..,
that is equivalent to the equipment called
out in the component maintenance manual.
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Work ProcessingWork ProcessingWork ProcessingWork Processing
C. The vendor shall have a system for identifying a specific customer's parts, materials, or units throughout the entire maintenance action process, including storage before and after the repair, overhaul, or modification. This system shall include complete identification of the part by nomenclature, part number, serial number, model number, as appropriate, and legible records of all work accomplished. [CASE]
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Work ProcessingWork ProcessingWork ProcessingWork Processing
D. Where there is work turned over from
one shift to another, there shall be a
system of documentation that assures
continuity of the work and that the
complete bill-of-work is
accomplished. [121.369, CASE]
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Work ProcessingWork ProcessingWork ProcessingWork Processing
E. There shall be adequate procedures
and controls of processes, and adequate
checks, inspections, and tests to assure a
good quality product that complies with
customer specifications. [145.45, 145.55,
145.57, 145.61]
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Work ProcessingWork ProcessingWork ProcessingWork Processing
F. The vendor shall prohibit smoking, eating, and drinking or storing food and drink in any area where parts or customer units are stored or
worked (e.g. fuel controls, hydraulic units, instruments, or electronic components), or have a written procedure ensuring parts or units have adequate protection against contamination or damage from such
activity. [145.35]
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Work ProcessingWork ProcessingWork ProcessingWork Processing
G. Fluid dispensers used in the shop
areas shall be properly marked and
stored to prevent spillage.
H. The vendor shall maintain adequate
records of all work performed
including: [145.61, 43.9]
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Work ProcessingWork ProcessingWork ProcessingWork Processing
1) The description of the work performed or reference to data acceptable to the
administrator.2) The date of completion of the work
performed.3) The name of the person performing the
work.4) The name of the person inspecting the
work.
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Work ProcessingWork ProcessingWork ProcessingWork Processing
5) The name of the certificated mechanic or repairman who performed or supervised the work.
6) The signature, certificate number, and type of certificate of the person returning the article to service.
NOTE: The person, as stated above, may be one or more individuals.
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Work ProcessingWork ProcessingWork ProcessingWork Processing
I. The vendor shall provide a return to service
document with a component that has been made
serviceable. The document shall include the signature
(not printed name or inspection stamp/symbol,
signature) of the individual authorized by the repair
station to return the article to service. The
document must include: [43.9, Part 43, Appendix B]
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Work ProcessingWork ProcessingWork ProcessingWork Processing
1) A description of the work performed or reference to data acceptable to the administrator.
2) The date of completion of the work performed.
3) The name of the person performing the work if different than the person specified in item 4 below.
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Work ProcessingWork ProcessingWork ProcessingWork Processing
4) The signature, certificate number, and kind of certificate held by the person approving the work. The signature constitutes the approval for return to service only for the work performed.
5) In addition, major repairs and major alterations shall be entered on a form
in accordance with Part 43, Appendix B.
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Work ProcessingWork ProcessingWork ProcessingWork Processing
NOTE: The serviceable parts tag is the most common document used for the return to service or maintenance release statement. This information or release may also be included on the work order or other document and is acceptable. In any case, a copy of the work order or maintenance record must also be sent with the part.
Revision #38 1/2/2002
Work ProcessingWork ProcessingWork ProcessingWork Processing
J. The vendor shall retain each record
of a maintenance action for at least
two years after the work to which it
applies is done. [145.61]
Revision #38 1/2/2002
Questions From Section 11: Work Processing
Questions From Section 11: Work Processing
13. WORK PROCESSING
A. Does ROV have adequate tooling and
test equipment to perform the work? (11A)
B. If ROV uses test equipment that differs
from the OEM specified equipment:
(11B)
Revision #38 1/2/2002
Questions: Work Processing Cont’dQuestions: Work Processing Cont’d
1. Is it properly certified as equivalent?2. Does ROV have operating and
maintenance manuals?3. Is maintenance and servicing
performed per the manual?4. Is maintenance and servicing
recorded and records retained for two years?
Revision #38 1/2/2002
Questions: Work Processing Cont’dQuestions: Work Processing Cont’d
5. Is the equipment listed in the
calibration program?
6. Has the equipment been accepted
by the FAA?
Revision #38 1/2/2002
Questions: Work Processing Cont’dQuestions: Work Processing Cont’d
C. Are mechanics, inspectors and supervisors
properly trained, authorized and
certificated, if required, for the work they
perform? [3A, 7A, 11A]
D. Are adequate tools and current manuals
available or at the mechanics' work
stations? [11A (2)]
Revision #38 1/2/2002
Questions: Work Processing Cont’dQuestions: Work Processing Cont’d
E. Are customers' parts properly identified throughout the maintenance actions and in storage? [11C]
F. Is there a work turnover procedure used? [12D]
G. Does the shop segregate serviceable from unserviceable components?
[2B(8), 10B]
Revision #38 1/2/2002
Questions: Work Processing Cont’dQuestions: Work Processing Cont’d
H. Does the facility provide adequate protection of parts in work? e.g.... filtered air or clean room depending on type of part. [8A]
I. Are smoking, eating and drinking forbidden in the work area, or does the vendor have a written program to ensure units are protected from contamination? [11F]
J. Are fluid dispensing cans and servicing units properly identified?[11G]
Revision #38 1/2/2002
Questions: Work Processing Cont’dQuestions: Work Processing Cont’d
K. Are ROV work records complete, in order, and legible? [11H, 12B]
L. Do the records contain: [11H]1. The description of the work
performed or reference to data acceptable to the administrator?
2. The date of completion of the work performed?
Revision #38 1/2/2002
Questions: Work Processing Cont’dQuestions: Work Processing Cont’d
3. The name of the person performing
the work?
4. The name of the person inspecting
the work?
Revision #38 1/2/2002
Questions: Work Processing Cont’d
Questions: Work Processing Cont’d
5. The name of the certificated mechanic
or repairman who performed or
supervised the work?
6. The signature, certificate number,
and type of certificate of the person
returning the article to service?
Revision #38 1/2/2002
Questions: Work Processing Cont’dQuestions: Work Processing Cont’d
M. Are all test and inspection records in work package? [11H]
N. Does ROV record keeping system and retention time meet FAR
requirements? [11H, 11J]O. Does ROV's return-to-service
documents meet customer and FAA requirements? [2B (4), 11J]
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
ShippingShipping
12. SHIPPING
A. Components shall be returned to the
customer in an appropriate shipping
container or one required y the
customer. [CASE]
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ShippingShipping
B. Serial number (S/N) and part number
(P/N) or model number, including
dash numbers or letters on the
documentation for the part shall match
the identification information on the
part data plate. [CASE]
Revision #38 1/2/2002
Questions From Section 12: Shipping
Questions From Section 12: Shipping
14. SHIPPINGA. Are components returned in an
appropriate shipping container or as specified by the customer?
B. Does the ROV verify that identifying data (P.N./SN/nomenclature/mod. no.) on the parts tag and the data plate match?
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Scrap PartsScrap Parts13. SCRAPPED PARTSA. The vendor shall have a documented
procedure in place to either return scrapped parts to their owner or to mutilate them by drilling, grinding, cutting or other appropriate means. Parts shall be mutilated to the extent that will preclude the possibility of their being
restored and returned to service. [CASE]
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Scrap PartsScrap Parts
B. The procedure shall identify by title
the individual responsible for
verifying that parts were adequately
damaged before discard. [CASE]
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Scrap PartsScrap Parts
C. The vendor shall maintain a record of all life limited parts scrapped out The record shall contain a description of the part, its part number, and serial
number, if applicable, and the date of the part was scrapped. The vendor shall retain this record for at least two (2)years. The vendor may retain the
records for a longer period if desired.
Revision #38 1/2/2002
Questions From Section 13: Scrapped Parts
Questions From Section 13: Scrapped Parts
15. SCRAPPED PARTS (13)
A. Does the ROV have a documented
procedure to assure that scrapped
parts are either returned to the
customer or mutilated beyond repair?
Revision #38 1/2/2002
Questions From Section 13: Scrapped Parts
Questions From Section 13: Scrapped Parts
B. Does the program identify an individual, by title, responsible for verifying that mutilation is accomplished?
C. Does the ROV maintain a record of life limited parts scrapped for two years?
1) Does the record include the P/N and S/N of the part and the date
scrapped?
Revision #38 1/2/2002
1a Standard Review1a Standard Review
LETS GET IT CLEARED UPNow is the time to clarify any concerns you
might have.Ask the questions now, not after you’ve
missed it on the test.70% min score required, if you don’t make
it now it’s 6 months before you get another chance.
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety/Security/Fire
ProtectionStorageWork ProcessingShippingScrapped Parts
Revision #38 1/2/2002
The C.A.S.E. 1A Standard The C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A Standard The C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
The C.A.S.E. 1A StandardThe C.A.S.E. 1A Standard
GeneralQuality Control InspectionTech Data ControlShelf Life ProgramTool/Test Equip
Calibration ProgramTraining
Housing and FacilitiesSafety, Security, and
Fire ProtectionStorageWork ProcessingShippingScrap Parts
Revision #38 1/2/2002
Let’s Talk About Some Items That Have Caused Concerns
Within Our Operation.
Let’s Talk About Some Items That Have Caused Concerns
Within Our Operation.
Revision #38 1/2/2002
AuditsAudits
Any successful audit conducted to the
CASE standard, whether assigned by the
CASE audit allocation program or not,
should be considered for addition to or
update of the Register.
Revision #38 1/2/2002
AuditsAudits* The Data Base must be updated if the audit was
an allocated one. (ADDVEN, OTHER, UPAUD,
DELVEN)
* Use NOACT for those allocated, not
currently listed on the register, and failing to
meet the appropriate standard.
Revision #38 1/2/2002
Allocations
Allocation Process:
** Member representatives shall assure on- site audits are performed on all vendors assigned by the allocation program.
** All sustaining air carrier members maintain a usage listing in the Data Center of all vendors utilized by the member.
Revision #38 1/2/2002
Allocations
* Each sustaining member will indicate their willingness to audit individual vendors by prioritizing their choices.
* When an allocated audit is perceived by the allocated member as too large an audit for their resources, that member may contact other user air carriers to assist in the audit. If an insufficient number of users agree to assist, the allocated carrier will be absolved from the audit.
Revision #38 1/2/2002
Deleting From The Register
* Violations of safety of flight requirements, whether or not they are FAR violations.
* Intent to defraud.
* Ceasing operations or business.
Revision #38 1/2/2002
Data Base Deletions
* When the CASE Data Center receives authentic information from any source the the listed vendor/ supplier or parts distributor has:
- Suspended operations. - Sold out to another owner. - Merged into another corporation. - Moved principle operations to another location.
Deletion immediately from the Register will occur.
Revision #38 1/2/2002
It is the auditor’s decision as to the vendor’s placement in or removal from the CASE
Register. Whatever action is taken, it must be done in a
professional manner with firm backup data.