Revera Health Care: Supervisor's Conference May 1, 2014
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Transcript of Revera Health Care: Supervisor's Conference May 1, 2014
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Dignity, power and patients and the songs we sing
Revera Supervisor’s ConferenceMay 1, 2014
Kathy Kastnerwww.BestEndings.com
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The power of song
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• We trust you’ll be a positive force• You trust you‘ll be a positive force
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What do I know
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Health Canada National Advisory Committee: Client-Centred Care in the Canadian Home and Community Sector
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Dignity: EvidenceThat word we all need to hear to believe
• health care workers need to recognize that they themselves need dignity in order to promote dignity in others.
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Epiphany: We all want the same thing!
To be heard and listened toTo be treated with Respect
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Communicating
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Communication Power
• “what we say, how, when, where and why we say it, and who we say it to
• “using jargon…if the person they are speaking to does not understand it, is alienating, or even unsafe.
• “ the language used by patients and clients – even if it is not what you would use in your natural speech – is important in order to forge a therapeutic relationship
• http://www.rcn.org.uk/development/practice/cpd_online_learning/dignity_in_health_care/communicating_with_dignity
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Simple words. Or are they?
• Stool • Administer • Apply • Notify
• Dressing
• Poop• Give• Put on, use• Tell• Bandage
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Dignity and Power and the songs we sing
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what counts
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Dignity and Patients:you hold the power