WHy SHOULD yOU ATTEnD?

• Learn cutting edge techniques for reducing revenue leakage at the strategic level

• Uncover which tools will aid in minimizing your leakage and how to eff ectively incorporate into your business model

• Discover the evolutions of fraud attacks on telecoms and the methods for mitigate your risks

• Share experiences and get your questions answered through expert led roundtable sessions and networking breaks

Revenue Assurance, Fraud Reduction and Cost Management in Telecoms 2010

Setting an eff ective strategy to protect revenue, combat fraud and control costs

10th Annual

Register now: Online: www.revenueassurance.info/2010 Email: book@arena-international.comTel: +44 (0)20 7753 4268 Fax: +44 (0)20 7915 9773

engage with peers and industry experts from companies like

ViRGin, VODAFOnE, BT, ORAnGE and more

Organised by:

Platinum Sponsor:

ViBevents

Tuesday 11 - Wednesday 12 May 2010, London, UK

Supporting Associations:Associated Sponsor: Silver Sponsors:

Dan Ret, Head of Develop and Operate, Group Revenue Assurance, ViRGin MEDiA

Tim Banks, Ex Global Head of Group Revenue Assurance, VODAFOnE

Danny Dixon, Head of Revenue Assurance and Billing, THREE MOBiLE

Andreas Manolis, Head of Revenue Assurance, T-MOBiLE

Cliff Mcintosh, BT Global Services Revenue Assurance Manager, BT

nixon Wampamba, Head of Revenue Assurance and Fraud Management, zAin

Gjurgjica Gjorgjeski, Head of Billing and Revenue Assurance Department, T-HOME MACEDOniA

Meir Tor, Revenue Assurance Manager, PELEPHOnE

Jason Lane-Sellers, Fraud Risk and Intelligence, T-MOBiLE

iain Cottingham, Group Head of RA, FRAnCE TELECOM/ ORAnGE

CASE STUDy PRESEnTATiOnS GiVEn By:

Programme day one Tuesday 11 May 2010

08.30 Registration

09.00 Opening remarks from the Chair

09.30 Evaluating the changing role of revenue assurance and fraud prevention and how the recession has affected the direction of future focus. A chance to benchmark your operations and assess potential future changesSenior representative from GRAPA.

10.00 Opportunity Loss – Uncovering the hidden revenue lossDefining Opportunity Loss to deepen your understanding of how it’s ●

affecting your businessIdentifying different types of Opportunity Loss to help you isolate ●

weakness within your operationsDeveloping RA strategies to minimise losses ●

Measuring benefits to the business and customers through ●

minimisation activitiesAndreas Manolis, Head of Revenue Assurance, T-MOBiLE

10.30 Advisory SessionSenior representative to be announced, COnnECTiVA SySTEMS

11.10 Morning refreshments

assessing the changing Product landscaPe and the imPlications for reVenue assurance11.30 Uncovering key challenges and identifying workable

solutions as you switch to the iP network Ensuring that RA is at the heart of your IP strategy in order to maximise ●

potential new revenue streamsAvoiding errors in system setup, data integrity and business processes ●

when time constraints mean that RA is not the priorityOvercoming the challenges associated with confirming the receipt of ●

content in order to ensure accurate billingEnsuring effective RA in a time-pressured environment as time-to- ●

market decreases in order to maximise the likelihood of a successful and efficient productCliff Mcintosh, BT Global Services, Revenue Assurance Manager, BT

12.00 Maximising revenue from VoiP, iPTV and digital marketing and other new products Establishing base cost of complex bundles in order to establish optimal ●

pricing and protect profit marginsIdentifying new areas of revenue leakage and fraud in order to prepare ●

for potential weaknessesPositioning RA at the best possible point in the product development ●

process: weighing up the costs and benefits of a pro-active versus after-the-fact approachUsing RA to develop a more effective understanding of a product’s ●

potential and the likelihood of a successful future revenue stream, prior to product roll outJuan Prieto, Marketing Manager, ROSCOM

12.30 next Generation Data Strategy and Triple Play – What are we Billing for?Understanding the challenges of billing for internet content ●

A race for content rather than capacity or coverage ●

Uncovering the implications of streaming, Downloads and QoS ●

Establishing whether microbilling is a rational customer proposition? ●

Forecasting the future for credit management in this new world ●

ian Haddon, Operations Director- Broadband, Sky 3

13.00 Panel discussion: Maximising revenue streams from new products

Using your revenue assurance function to dramatically increase product ●

success rates and profit marginsUnderstanding the extent to which new and complex products ●

exacerbate under-billing and identifying workable solutionsWith multiple products and bundles, how can the data systems be ●

synchronised sufficiently to allow effective monitoring?Involving RA in product development by educating your business in the ●

long-term financial benefits of more rigorous product assessmentAndreas Manolis, Head of Revenue Assurance, T-MOBiLETim Banks, Ex Global Head of Group Revenue Assurance, VODAFOnEDanny Dixon, Head of Revenue Assurance and Billing, THREE MOBiLE

13.30 Lunch

Stream A: Maintaining growth in emerging markets and new operators

Stream B: Developing best practice in established markets and mature operators

14.30 Case Study: key steps in achieving best-in-class revenue assurance capability

Maximising your efficiency by ●

aligning network, billing and finance departmentsEstablishing a single, effective ●

revenue assurance processDeveloping effective working ●

relationships in order to secure management buy-in and justify future investment Planning for the future of your ●

business by assessing potential future growth and factoring it into RA capacity Developing an understanding ●

of the growing role of RA as business focus switches from growth to customer retention and revenue optimisation in order to more accurately control costs and reduce errorMorisso Taieb, Revenue Assurance and Carrier Relations Manager, BEzEq inTERnATiOnAL

14.30 Maximising the effectiveness of your tool development: assessing the relative merits of internal versus vendor tool creation

Understanding the ●

development process in order to ascertain which approach best fits your business modelDefining your requirements ●

and what you need from the toolIllustrating an in-house ●

development programme by analysing Virgin’s successful case studyDan Ret, Head of Develop and Operate, Group Revenue Assurance, ViRGin MEDiA

TESTiMOniALS – attendees' thoughts at ViBtelecoms’ Revenue Assurance 2009 event include:

“Good opportunity to share experiences with other operators” Business Analyst, TELEFOniCA ESPAnA

“Informative but also confirming that we are on the right track” Senior Manager, MTn SOUTH AFRiCA

“Very positive contacts and interesting presentations” President, ARAxxE

“The presentations, speakers and round table discussions were very valuable for an RA person” RA Manager, ROMTELECOM

Programme day one Tuesday 11 May 2010

16.30 Closing remarks from the Chair and close of Day One

register online now!

15.00 Establishing effective fraud detectionConsistently achieving top quality data to maximise the effectiveness ●

of your detection systemsEnsuring effective prevention of fraud associated with equipment: ●

tailoring your approach Examining your exposure to international roaming fraud ●

Analysing Sim-boxing, it’s effect on telcos in emerging markets, and ●

what you can do to reduce your company’s exposure

nixon Wampamba, Head of Revenue Assurance, zAin TAnzAniA

15.30 Demonstrating ROi in order to secure investmentUnderstanding the importance of top level buy-in ●

Analysing the key obstacles in order to isolate areas for improvement ●

Educating your company in the role of RA and it’s business benefits to ●

demonstrate the financial worth of your departmentQuantifying and communicating risk in a management friendly way: ●

building bridgesUsing effective KPIs and measurements to demonstrate the ●

achievements of the RA department

Provisional Speaker: Lee Scargall, Director of Enterprise Risk Management, qTEL inTERnATiOnAL

16.00 Extended RA functions: data integrity, payment collections, bill accuracySynchronizing your data bases in terms of data accuracy/consistency ●

and process integrity across different systems/applications to create an effective homogonous system for provisioning and invoicing of services Reconciling bank statements, account payments, controls, KPI’s to ●

optimise the efficiency of your payment collections Understanding and maximising the efficacy of bill accuracy and ●

dunning controls in order to protect revenue Assessing the extended role of RA at Telekom; important aspects in ●

developing pro-active (or action-oriented) RA strategy

Gjurgjica Gjorgjeski, Head of Billing and Revenue Assurance Department, T-HOME MACEDOniA

15.00 Understanding the impact of iPTV services on your RA and fraud departmentsAssessing the requirements: what will it mean for your team? ●

Forecasting potential fraud opportunities in order to plan ●

defensive strategyDeveloping an effective strategy to eliminate potential ●

weaknesses and reduce arbitrageFocus on tools: what systems are required to future-proof your ●

offeringAssimilating new services into your business plan ●

invited speaker: Tiina Janhunen, TELiASOnERA

15.30 An alternative approach to Assurance Product Assurance as an alternative to RA: ensuring that ●

customers are provisioned correctly to maximise their revenue creation potential Developing an in depth knowledge of the whole estate in order ●

to spot potential or actual issues as early as possible. Overcoming the challenges associated with convergent billing of ●

dissimilar products handled by multiple systems and providers, both internal and external Understanding the role of regulation and its compatibility with ●

the RA function Using effective working relationships to maximise the benefit ●

of reporting and maintain a comprehensive oversight of where regulatory breaches could occur John Bangs, Head of Product Assurance, BSkyB

16.00 Revenue impact / Minimizing Revenue LossThe maturity of controls ●

KPIs ●

Incident management ●

Post-mortem and getting it right 1st time ●

Cradle to grave control assurance ●

Scheherazadé Bokhari , Revenue Assurance Manager, T-MOBiLE Uk

Online: www.revenueassurance.info/2010 Email: book@arena-international.comTel: +44 (0)20 7753 4268 Fax: +44 (0)20 7915 9773

8.45 Registration

9.15 Opening remarks from the Chair

9.10 roundtable 1: Understanding the role of regulation and its compatibility with the RA function John Bangs, Head of Product Assurance, BSkyB

roundtable 2: Achieving management buy-in; learning how to demonstrate your real ROi, and your potential ROiDanny Dixon, Head of Revenue Assurance and Billing, THREE MOBiLE

roundtable 3: Emerging markets: sharing experience on the pitfalls and successes of setting up your RA deptMorisso Taieb, Revenue Assurance and Carrier Relations Manager, BEzEq inTERnATiOnAL

roundtable 4: innovative Assurance; thinking outside the boxMeir Tor, Revenue Assurance Manager, PELEPHOnE

roundtable 5: Focussing on fraud: a chance to share knowledge of the latest developments in Telecoms fraud WeDo client-led discussion

12.30 Lunch

key case studies: PaVing the way for your future efficiencies

14.00 The credit crunch effect: assessing the move to account takeover and evaluating the implications for fraud preventionExamining the affects of the credit crunch on fraudster behaviour ●

Charting the movement to account takeover ●

Evaluating the size and impact of the shift to better understand the ●

extent of its impact on your businessIdentifying the shift – what are the methods used ●

Developing an effective strategy to reduce revenue loss as a result of ●

account takeoverJason Lane-Sellers, Fraud and intelligence Manager, T-MOBiLE Uk

14.30 Revenue Assurance teams broadening their views: Assure correct Payments to dealersEstablishing the importance of dealer commissions: a major part of ●

operators’ costsAscertaining the level of risk associated with dealers: what can go ●

wrong? Challenges in the relationship between mobile operators and dealers ●

Monitoring dealers behavior and minimising your revenue leakage ●

Alexander nelles, Head of Group Customer Relations, VODAFOnE GERMAny

15.00 Panel Discussion: Assessing the merits of a combined Fraud and

RA departmentEstablishing whether Fraud and RA are compatible partners ●

Identifying the potential benefits of a combined approach ●

Outlining likely hurdles to an effective integration and how to ●

overcome themUncovering key case studies and examples to illustrate the advantages ●

and disadvantagesMorisso Taieb, Revenue Assurance and Carrier Relations Manager, BEzEq inTERnATiOnALiain Cottingham, Group Head of RA, FRAnCE TELECOM/ORAnGEAlexander nelles, Head of Group Customer Relations, VODAFOnE GERMAny

16.00 Afternoon refreshments

16.30 Overcoming the increasing threat posed by international Revenue Share fraudEstablishing the extent of the fraud and analysing growth patterns ●

Using real time data analysis to isolate and investigate anomalies ●

Establishing the usefulness of the NRTRDE systems currently on offer ●

Effectively identifying related accounts and their activities ●

Co-ordinating the billing and fraud systems to more quickly identify ●

fraudulent accountsPinpointing future weaknesses in your system to reduce revenue ●

erosion

17.00 Spotting the potential for future fraud by isolating key weaknesses and assessing developing trendsAssessing the future risks from next generation IP networks ●

Establishing the growing risk presented by ‘Denial of Service’ fraud and ●

how it can be effectively combatedExploiting the potential revenue to be saved by preventing rather than ●

detecting leakage and fraud

17.15 Closing remarks from the Chair and close of Day One

Programme day two Wednesday 12 May 2010

●

Platinum sPonsorConnectiva Systems makes software that enables telecom operators increase their business performance, productivity and

profitability. Connectiva ONEREViEWTM, multi-application platform has solutions for revenue assurance, fraud management and risk analytics, which can be either deployed as an integrated product suite or as independent modules. Companies who have partnered with Connectiva to identify and recover more than $500 million in leaked revenues include leading global telecom operators such as T-Mobile, Zain, Etisalat, Qtel Group, Bharti Airtel, BSNL amongst others. Headquartered in New York City, the company is privately held and has offices in Mexico City, London, Bahrain, New Delhi, Kolkata and Singapore. www.connectivasystems.com

associated sPonsorMartin Dawes Analytics (formerly Lavastorm Technologies) delivers innovative data analytic

software to help our customers rapidly generate increased cash from their internal operations. We and our services partners focus these data analytics on the communications, media and utility provider markets that depend on complex, data- and logic-intensive order-to-cash processes. www.mda-data.com

sPonsorsRoscom is the international leader in independent, true end-to-end Test Event Generation solutions for Revenue Assurance

with a global client base in over 54 countries. Our Osprey solutions are used by most of the top fixed line, mobile and media operators as part of their integrated Revenue Assurance risk strategy. www.roscom.co.uk

WeDo Technologies is the leading supplier of Business Assurance solutions with more than 100 system installations spread across

67 countries. Its range of products includes Revenue Assurance, Fraud, Roaming, Credit, Commissions and Churn Management, and it operates its own business consultancy unit, Praesidium. WeDo has offices in 15 countries and it has three software development centres www.wedotechnologies.com

cVidya is a product company specialising in Revenue Assurance, Data Integrity and Dealer management solutions providing our customers with a combination of sophisticated providing

our customers with a combination of sophisticated data analytics techniques. The suite allows operators to streamline and monitor their revenue chain and data integrity among sources thus enabling quick identification and closing of existing and potential leakage points. www.cvidya.com/English

exhibitor

co-sPonsor

suPPorting associations

Pre-conference workshoPbusiness critical revenue assurance tools: strategy summitMonday 10th May 2010

tim banks, ex global head of group revenue assurance, Vodafone

About the workshop: Vodafone’s recent ex-head of revenue assurance offers practical lessons and essential tools for best practice revenue assurance. Tim’s workshop is designed to equip you with the latest business critical tools and techniques you can immediately implement in your department to optimise your RA function.

Creating ownership and productive relationships within the Company

• Establishing Ownership, Profile and Stakeholder buy-in within your organisation.

• Ensuring ownership for RA matters is focused at the right level and business sector.

• How can assurance functions such as audit, fraud and RA work more closely together to achieve a joined up approach.

• Communications strategy to achieve buy in and fast response to issues raised and speedy resolution.

• How to benefit from lessons learnt.

Pre-conference workshoP

critical insights into telecoms fraud an opportunity to gain up to the minute information on the fraud that’s affecting your revenue

Monday 10th May 2010

mark Johnson, ceo, telecom risk consulting ltd

Workshop AgendaFraud management definitions• Fraud evolution; how fraud has evolved and adapted to emerging

telecom services & technology• Key fraud drivers; the motives and causes of telecom fraud & the typical

fraudster’s business case• Classifying telecom fraud; techniques for the classification of various

fraud issues• Fraud management tools; an introduction to the toolset used by fraud

management practitioners

Mobile frauds• Typical post-paid fraud scenarios will be described by a leading expert,

with a review of:• Detection tools; the tools used to detect frauds in progress or after the fact• Investigation techniques; the approaches taken to investigating telecom

fraud cases• Fraud prevention; key controls and technical measures used to prevent

occurrences

Fixed line frauds• Typical scenarios; pre-paid fraud scenarios will be described by a leading

expert, with a review of:• Detection tools; the tools used to detect frauds in progress or after the fact• Investigation techniques; the approaches taken to investigating telecom

fraud cases• Fraud prevention; key controls and technical measures used to prevent

occurrences

Bypass• SIM Boxing; an analysis of the causes and approaches to the SIM boxing

phenomenon• IRSF; a review of the recent rise of international revenue share fraud as a

global issue• Impact and response; a discussion of the bypass responses being

implemented by the industry

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yes, i would like to register for the eVent: TELECOM OPERATORS OnLy I would like the VIP Attendee Package to include the 2 day conference + interactive CD ROM + 1 of the pre-conference workshops (saving £50). £1947 (VAT will be added to your invoice where applicable)

would like to attend the two day conference only. £999 + VAT@17.5% = £1173.83

I cannot attend the conference but would like to receive the interactive CD ROM. £499 (VAT where applicable)

I would like to attend the two day conference + 1 of the pre-conference workshops (savings £75) £1423 + VAT@17.5% = £1672.02

I would like to attend the two day conference + both of the pre-conference workshops (savings £75) £1623 + VAT@17.5% = £1907.02

I would like to attend the Vodafone pre-conference workshop only £499 + VAT@17.5% = £586.32

I would like to attend the Telecom Risk Consulting Ltd pre-conference workshop only £499 + VAT@17.5% = £586.32

I would like to attend both pre-conference workshops only £699 + VAT@17.5% = £821.32

FEES FOR ALL OTHER ATTEnDEES I would like the VIP Attendee Package to include the 2 day conference + interactive CD ROM (saving £50)

£2448 (VAT will be added to your invoice where applicable)

I would like to attend the two day conference only. £1999 + VAT@17.5% = £2348.82