Revealing the mystery behind Georgi Tunev Telerik Corporation .
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Transcript of Revealing the mystery behind Georgi Tunev Telerik Corporation .
Support Officer
Revealing the mystery behind
Georgi TunevTelerik
Corporationwww.telerik.com
What exactly is a
Support Officer?
Support Officer Different names, same meaning:
Support Analyst HelpDesk Support Service Desk Specialist HelpDesk Engineer HelpDesk Administrator
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Common myths:
Boring Repetitive Not so important
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Support Officer
Developing skills and abilities
Abilities Abilities
Problem Sensitivity Written Comprehension Information Ordering Inductive Reasoning Deductive Reasoning Complex problem solving
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Skills Skills
Reading Comprehension Critical Thinking Writing Teaching / Instructing
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So what exactly
does the Telerik support officer
do?
Support Officer Duties
Answer support tickets Create Demos Maintain documentation Create demonstration applications Remote Desktop Assistance
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Is that all?
Future Options
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Questions? ?
?? ? ?
???
?
?