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Section 505 – Philadelphia

September 20, 2006“Early Bird”

Program MeetingASQ “Make Good Great”

Richard A. LittsRick

Region 5 Regional Director2005-2007

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Agenda

• Overview of Region 5• Philadelphia Section• Society Update• ASQ Strategic Themes• Plan for Region 5 2005 – 2007• Member Value Summit• Volunteer Excellence Award (VEA) SAC-4• Education Training Board (ETB)• Region 5 Quality Conference Fall 2007• What would Philadelphia Section 505 like

to see?

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Society Membership

• 7/1/04 100,881

• 7/1/05 94,200

• 7/1/06 93,715

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ASQ Members

• Manufacturing 65.2%• Service 19.2%• Health Care 4.5%• Government 3.1%• Education 2.2%• Other 5.8%

• 68% are 33-55 Years of age• 23% are Female

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Section 505 – PhiladelphiaRegion 5 11 Sections

500 Lehigh Valley 466501 North Central Pa. 165502 Baltimore 719503 Harrisburg 536

505 Philadelphia 1182506 Delaware 368508 Southern Jersey 198509 Washington (DC) & Maryland Metro 702510 Reading 238511 Northern VA 742512 Delmarva 74

TOTAL 5384»

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Society Update

• Living Community Model (LCM)– Student– Forum – Interest in Q-Specific Industry or

topic– Associate – Interest in Q-Tools & Techniques– Regular– Senior– Fellow– Sustaining – Company Site Specific– Organizational (Pilot)

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Section 505 – Philadelphia

• Forum 2• Student 12• Associate 16• Regular 779• Senior 348• Fellow 15• Sustaining 5• Organizational 5• Total 1182

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ASQ Retention Rate

• Society 71.4%

• Philadelphia 72.9%

• Region 5 73.7%

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Philadelphia Compared to Other Sections

1. Minnesota 2588 75.9%2. Toronto 18563. Chicago 17584. Greater Detroit 17595. Milwaukee 15056. Atlanta 14077. Orange Empire 13188. Silicon Valley 12779. Boston 123110.Philadelphia 1182

72.9%

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Why ASQ Members Value Membership

1. Networking2. Training, Certification, Events3. Stay up to date with Quality Progress4. Flexible Levels of Membership5. Identify self as striving for excellence6. Grow profession with Body of

Knowledge (BoK)7. Articles/White Papers

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Why ASQ Members Value Membership

8. Web-based training courses

9. Resources for certification preparation

10.ASQ worlds’ leading authority on everything Quality for the past 60 years and will be for generations to come

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Overview of the Section Volunteer Community

A Resource for Section Members and Leaders

“Michael Manteuffel”

Region 5Community Care Administrator

1-800-248-1946

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2005 – 2007 Plan for Region 5

• Visit all 11 Sections• Appoint Several Deputy Regional Directors• Section Ideas regarding working

together/sharing resources• Promote Volunteer Excellence Award (VEA)• Promote Fellow Membership• Provide Regional Member Leader Training• Implement RD – DRD’s - Section Chairs

Communication Channel

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Changes

• Board of Directors

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Vision

• By making quality a global priority, an organizational imperative, and a personal ethic, the American Society for Quality becomes the community for everyone who seeks quality technology, concepts, or tools to improve themselves and their world

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Global Community – World Partners

• Hong Kong Society for Quality (HKSQA)

• Japanese Union of Scientists and Engineers (JUSE)

• Korean Standards Association

• Singapore Quality Institute (SQI)

• European Organization for Quality (EOQ)

• Excellence Finland

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Global Community – World Partners• Excellence Ireland• Spanish Association for Quality (AEC)• German Society for Quality• Israel Society for Quality (ISQ)• Instituto Profesional Argentino para la

Calidad y la Excelencia (IPACE)• National Quality Institute (Canada)• PGQP – Regional Program of Quality

and Productivity (Brazil)

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Roles and Long Term Objectives

• To be stewards of the quality profession by providing member (customer) value.

• To be stewards of the quality movement by providing increased society value from ASQ activities.

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Priority Strategic Themes

1. Support the quality professionals and practitioners in their efforts to grow in value in the workplace and community.

2. Prove and communicate the economic case for quality.

3. Assure that a vital, growing Body of Knowledge is accessible to everyone.

4. Become the community of choice for quality.5. Grow the use and impact of quality in every

segment of the economy.6. Make sure the world knows the importance and

value of quality.

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Society Update

• Bylaws–Section Operating Agreement (SOA)–Members Voted on National Bylaw

Revisions 4/16/05

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What does this mean for section leadership?

Members Elect – Chair, Secretary & Treasurer• Officers – chair-elect/vice chair position not required.

Create section policy for additional officers.

• Chair Appoints Committee chairs – Audit, Membership, Nominating required. Create policy for standing committees. HQ position descriptions must be used for required positions.

• Elections – specifics removed; sections determine timeline to meet reporting requirements

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Member Value Summit

• October 2005

• Milwaukee WI

• ASQ Leadership - Headquarters

• Section Affairs Council (SAC)

• Section Leaders

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Member Value Summit - Purpose

• The Future of ASQ and Quality: An introspective look at the ASQ Vision, and future direction of ASQ and quality.

• Questions:1. Why do people become members?2. Why do people renew membership?3. Why do members volunteer?4. What are members’ value expectations from

ASQ5. What do we do NOW to enhance member

value?

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Member Value Summit

• Summit Outcome Activity Report (SOAR)

SOAR Office Leadership

• ML Communications– Connie Faylor– Laurel Nelson-Rowe

• Body of Knowledge– Sue Jacobs– Chris Bauman, Bill

Tony

• SOAR Project Office– Grace Duffy– Paul Borawski

• Architecture– David Little– Karla Riesinger

• Education and Training– Larry Smith– Brian LeHouillier

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Key Theme #1 Education and Training

• Design Team Assignment from Summit:

• Create a unified vision of how the Society carries out its training and education in today’s world, in a way that is responsive to the needs of member and customer and best utilizes sections, divisions, and headquarters capabilities.

Education and Training Vision Task Force

Progress to Date:

• Vision statement created

• Voice of Customer training for ASQ staff

• Benchmarking possible partners

• Modular Development sub-team up and running

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Key Theme #2 Member Leader Communication

• Design Team Assignment from Summit:

• Create a system responsive to the needs of member leaders to be known, be involved, and have access to the information they need.

Member Leader Communications

Task Force

Progress to Date:

• As-is model communicated

• Friday Fast Facts debuted June 30

• Continues reducing duplication

• ML Training

• Role Descriptions

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Key Theme #3 Body of Knowledge

• Prepare the known knowledge of quality for best use in the quality community and assure a vital flow of new knowledge.

Body of KnowledgeTask Force

Progress to Date:

• Reviewed vision

• Compiled “as is” model and macro process

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Summary

• This is a strong response to Summit• All three themes are provided for as

Essential Activity on next year’s Business Plan.

• The themes are large projects involving change (we’re not so good at enabling change)

• Apply the knowledge we’re learning about change leadership

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Volunteer Excellence Award (VEA)

• Section Affairs Council (SAC) Policy No. SAC-4

• Sections can award up to two per year

• Recognize–Individuals or–Teams

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VEA

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Education Training Board (ETB)

• Training Programs for Members• eLearning – Need Help!

– Course Reviewers– $100.00 Honorarium– RU’s (Recertification Units)– CEU (Continuing Education Units) completion of

course– Course Completion Certificate

• Interested? Contact Dave Little dmlittle@tycoelectronics.com

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Section 505 – Philadelphia

• What would Section 505 members want to see from ASQ Headquarters, Section, Region 5 or Regional Director????

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Section 505 – Philadelphia

• Thank You for attending. It is appreciated!

• Enjoy the Main Event

• Have a safe trip home!!!

• See you at an ASQ Event!

ASQ “Make Good Great”