LoGiSTiCS ConferenCe 2010 - Retail Industry Leaders Association
Retail Transformation Study How Retail Leaders Are...
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Retail Transformation Study How Retail Leaders Are Redefining IT and Transforming the Customer Experience
Transcript of Retail Transformation Study How Retail Leaders Are...
Retail Transformation Study
How Retail Leaders Are Redefining IT and
Transforming the Customer Experience
CONTENTS
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101316 41
Study Highlights
Store Growth / IT Spend Trends
Leaders and IT Investment
Focus on Security
Priorities and Purchase Intentions
How Does One Compete In Today’s Retail Environment
Study Highlights
Source: IHL Group
Segment Definitions
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Retailers, Leading and Otherwise
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BUSINESS MARKETINGPRESENTATION SLIDES
Study Details
Store Growth
Store Count Growth
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IT Spend Growth by Retail Tier
Enterprise IT Spend Store IT Spend
Source: IHL Group
IT Spend Growth
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o
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2017 Spend Growth
3.8%
5.0%
1.3%1.8%
Leading Retailers Average Retailers Below Average Retailers
Source: IHL Group
Lack of IT Investment Is Costly
68%
74%
Increased Sales Cost Reductions
Source: IHL Group
Leaders and IT Spend
Source: IHL Group
Security Spend By Segment
Non-EMV Spend EMV Spend
Source: IHL Group
EMV Spend Non-EMV Spend
Leaders vs Others on Security
Source: IHL Group
Leaders and Security Spending
Source: IHL Group
BUSINESS MARKETINGPRESENTATION SLIDES
Top Retail IT Priorities
Source: IHL Group
Top Priorities of Leaders
Source: IHL Group
Software IT Spend in Cloud
27%
Store Systems
33%
BI/Analytics
47%
eCom
46%
Sales/Marketing
30%
Core ERP
29%
Merch
25%
Supply Chain
Source: IHL Group
31% increase in percent of software budget in cloud
Cloud Spend by Retail Tier
Cloud Solution Tier I Tier II & III
E-Commerce 39% 57%
Sales / Marketing 44% 49%
BI / Analytics 33% 33%
Core ERP 28% 33%
Merchandising 37% 22%
Store Systems 20% 40%
Supply Chain 28% 21%
Source: IHL Group
Digital Signage
POS Software
POS Client - Base System
Up to Date/In Place Within 12 Months 12-24 Months 24-36 Months
Store Systems Purchase Timeframe
Source: IHL Group
Consumer Mobile Checkout
Mobile POS
Mobile for Associates (non-POS)
Mobile for Managers
Up to Date/In Place Within 12 Months 12-24 Months 24-36 Months
Store Systems Purchase Timeframe
Source: IHL Group
Store Systems Purchases
For FDC retailers in 2017, their biggest targets for purchase are:
o
o
o
o
o
Source: IHL Group
Store Systems - Leaders
Source: IHL Group
Holistic Merch. Across Channels
Click & Collect
Ship from Store
Central Order Management
Return Online Purchases at Store
Up to Date/In Place Within 12 Months 12-24 Months 24-36 Months
Cross-Channel Commerce Timeframe
Source: IHL Group
Split ticket
Order Inventory at Other Stores
Order Online from POS
Check Inventory at Other Stores
Up to Date/In Place Within 12 Months 12-24 Months 24-36 Months
Cross-Channel Commerce Timeframe
Source: IHL Group
Cross - Channel Adoption
o
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o
Source: IHL Group
Unified Commerce Leaders
FDC Fulfillment Outsourcing
Source: IHL Group
GMS Fulfillment Outsourcing
Source: IHL Group
Fulfillment Outsourcing by Retailer Class
Source: IHL Group
Fulfillment Summary
Source: IHL Group
Key Final Nuggets
Source: IHL Group
Speaking of Innovation Spend…
Source: IHL Group
BUSINESS MARKETINGPRESENTATION SLIDES
To Effectively Compete
Foundational Technologies
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•
Source: IHL Group and NCR Studies
Technologies That Move The Needle
Source: IHL Group and NCR Studies
BUSINESS MARKETINGPRESENTATION SLIDES
Respondents by Retail Segment
Retail Segments
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➢
Source: IHL Group
Respondents by Job Title
Job Title / Position
➢
Source: IHL Group
FDC Revenues by Channel
Retail Revenues by Channel
GMS Revenues by Channel
Source: IHL Group
Respondents by Revenues
Retail Revenues
➢
➢
Source: IHL Group
