RETAIL MODOT Motor Carrier

Services

70Missouri

INTERSTATE

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What Does Motor Carrier Services Do?

• Collects and distributes fuel tax and license plate fees

• Registers for-hire motor carriers• Ensures for-hire carriers operate safely and

carry proper insurance• Issues permits to those who carry loads that

are higher, wider or heavier than what is normally legal.

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Missouri

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RETAIL MODOT

Why is MCS considered Retail MoDOT?

• Thousands of Customer Contacts – Traditional (Telephone, Fax, Walk-in)

– MoDOT Online Express Internet System• First in the nation• 24-hour access needed by 24-hour businesses

• $163 Million Collected Annually– $76 million sent to other states and provinces

per fuel tax and registration agreements– $87 million to highway and state road funds

 

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• With one license plate and one license fee, carriers can operate in 48 states and in Canada.

• Revenue portioned to states and provinces

International Registration Plan

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International Fuel Tax Agreement

• The 48 states and Canada’s provinces collect and portion fuel tax revenue.

• Carriers report fuel purchases and the miles traveled in each state each quarter.

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• Before issuing a permit, agents check– Clearances– Insurance– Axle load and spacing

• More than 80 percent of permits are issued through MoDOT Online Express

Over-dimension/Overweight Loads

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Superload Routing• It’s a superload if it is more than:

– 16 feet tall– 16 feet wide– 150 feet long– 160,000 pounds gross weight

• MCS relies on districts’ input to determine routes and time of travel

• Need timely turn-around

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Emergency Declarations• Gov. Blunt and Pete authorized MCS to

waive certain state and federal motor carrier safety regulations

• Expedite emergency relief– Waive hours-of-service laws– Waive fuel and trip (registration) permits– Expedite OD/OW permits

• Both Missouri and out-of-state emergencies

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Construction Zones• Lane restrictions and narrowing

– Affect OD/OW routing– Thanks for TMS updates and for holding off

over-eager contractors!

• Congestion– Carriers appreciate info from MoDOT– Thanks for improving traffic flow

• Just-in-time and hours-of-service

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If an OD/OW load causes an incident, especially in a work zone:

• First, call the Highway Patrol (*55 by cell or 800-525-5555)Tell them you have a commercial vehicle incident

• Ask the driver for their ODOW permitAny MoDOT employee can ask to see it

• If the driver leaves, get descriptive information – DOT number, plate number, color of tractor

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Missouri

INTERSTATE

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Incident Response• MCS informs carriers through

– Partnership with associations– E-updates– XM and Sirius Satellite radio trucking channels

• MCS appreciates districts’ efforts to keep motor carriers informed

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• Customer Learning Opportunities– Safety training for carriers and farmers– How to use online business application

• Expanded hours– Doors were open 7:30 a.m. to 4 p.m. with phone lines

closed to new calls at 3:30 pm.– Now, doors and phone lines are open 7 a.m. to 5

p.m.

• Advisory committee• Technical User Group• MCS employees on national committees give

Missouri carriers a voice

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MCS runs like a business• Generates revenue• Held to high customer standards

– Real-time impact on customer needs• Dependent on partnerships

– We affect, and are affected by, many divisions’ and districts’ decisions

• Live or die by the ability to adapt to marketplace– Customer activity difficult to predict– Technological innovation– Continuous improvement