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Communications Skills Training Resume writing and job interviewing skills by Fuad Tamimi
Transcript of Resume writing
1
Communication Skills
Leadership & Success
Job Search, Resume Writing and
Interviewing Skills
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YOUR TRAINER
Fuad Sultan Tamimi
BSc., Electronics Engineering, Al Quds University, 2001
Community Planning & Coordination Officer – CHF
International
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COMMUNICATION
SKILLS
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A LITTLE GAME TO START WITH!
Tappers and Listeners
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COMMUNICATION IS
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ENGINEERING COMMUNICATION
Engineers need to be able to communicate thoughts, ideas, and plans to many other specialists in many different fields.
Engineers work in teams with people from different backgrounds.
Therefore, it is necessary to have a variety of communication skills.
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WE NEED TO
IMPROVE COMMUNICATION... BECAUSE
of our communication efforts are:
Misunderstood
Misinterpreted
Rejected
Not heard
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CONVERSATION WITH A WISE MAN
“A single conversation with a wise man is better than ten years of study.”
--Chinese Proverb
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THE 4 COMMUNICATION SKILLS
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COMMUNICATION SKILLS
Interpersonal -
Do you picture the engineer as the nerd in the corner with the pocket protector?
Those days have passed.
Engineering today means teamwork.
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COMMUNICATION SKILLS
Written
It may seem that engineering projects would be too technical to have much use for composition skills.
However, in a survey of over 4000 practicing engineers, 99% listed composition courses as important for future engineers.
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COMMUNICATION SKILLS
Why Written?
Engineers write proposals. They need to convince people to spend money on their projects.
These “shopping lists” may be read by their immediate boss, the president of the company, etc.
Engineers also write reports when a design change is needed or to explain a failure.
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GOOD WRITING
"What is written without effort is in general read without pleasure."
(Samuel Johnson.)
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COMMUNICATION SKILLS
Oral and Electronic Presentation -
For the same reasons as listed for written skills, oral and electronic presentation skills are needed.
The use of presentation software and hardware can vastly improve the effectiveness of an engineer’s report.
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EFFECTIVENESS THROUGH
COMMUNICATION
You Spend Most of Your Time at Work Communicating.
Your Success- Based on Strong Communication Skills.
Communication Is Becoming in Increasingly Important In Increased Globalization, Diversity Workplace Specialization.
Communication Tech Offers New Opportunities of Communicate More Often & More Efficiently Than Ever Before.
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People want to be heard,
want to be taken seriously,
want to be understood.
"Effective communications starts with listening."
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IS NOT JUST GETTING
THE MESSAGE ACROSS
BUT ITS ACCEPTANCE
FROM ITS INTENDED RECEIVERS
WHICH CAUSES
THE EXPECTED BEHAVIOUR
FROM THE RECEIVERS
OF THE MESSAGE
ONLY THEN, THE RECEIVERS
WILL BE WILLING TO
CONVERT THE COMMUNICATION
INTO ACTION
EFFECTIVE COMMUNICATION
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COMMUNICATION DO’S & DON’TS
Be respectful
Be straightforward and brief
Stay calm
Listen carefully
Minimize other distractions (turn off the TV or radio)
Acknowledge what is being said
Stick to one topic at a time (the current issue, not an old one)
Repeat questions or statements when necessary
Empathize (“that must be very difficult for you”)
Use “I” messages to communicate your feelings
Keep your statements brief; saying too much at a time makes it challenging to respond
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COMMUNICATION DO’S & DON’TS
DON’T criticize
DON’T argue about past events
DON’T take anything personally
DON’T interrupt
AVOID being judgmental
DON’T raise your voice; yelling or shouting will
never help you communicate your thoughts
DON’T generalize—be specific
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JOB SEARCH ,
RESUME WRITING
&
INTERVIEWING
SKILLS
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PART 1
JOB SEARCH
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JOB CYCLE
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CONVENTIONAL JOB SEARCH TOOLS
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MODERN JOB SEARCH
TOOLS
Resume 33
WHAT YOU SHOULD BE DOING IF YOU’RE
UNEMPLOYED
Volunteer
Keep Your Skills Current
Network
Freelance
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POPULAR JOB WEBSITES
www.jobs.ps
www.jobber.ps
www.ejob.ps
www.shobiddak.com
http://paljobs.blogspot.com
http://www.gpc.pna.ps
http://www.sptechs.com
www.englishpal.ps
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NOT ONLY … BUT ALSO
http://jobs.ppu.edu/
https://ritaj.birzeit.edu/ecareers
http://career.najah.edu
http://jobs.unrwa.ps
http://jobs.undp.ps
http://e-career.wataniya.ps
httP://ecareer.paltel.ps
http://masader.ps/p/en/view/jobs
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JOB SEARCH FUNDAMENTALS
An effective job search will take 20-30 hours per week
Use multiple methods to identify and apply for jobs
The more effort the job search takes, the more effective the result.
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SAY WHAT YOU CAN DO
NOT
WHAT YOU CANNOT DO
PART 2
RESUME WRITING
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WHAT IS A RESUME?
IT IS: brief and to the point.
specific to the
objective.
based on facts.
a document that can be changed and revised.
Formal document
IT IS NOT: a long biography. general. based on opinions. a document that is “set in
stone”. a document that has clip
art or pictures on it. 39
A single job offer attracts between 100 and 1,000 resumes.
Your resume will get between 10 and 30 seconds
of the recruiters time.
Only 1 interview is granted for every 200 resumes
received by the average employer.
Based upon the number of applications and resumes
employers receive, don’t be surprised if your resume
ends up
THE IMPORTANCE OF A RESUME
Impressed potential employer
Chance for getting interview
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Contact Information
Objective (Optional)
Profile /Summary ( Optional)
Education
Work or Professional Experience
Training Courses
Volunteer /Community Experience
Activities
Skills
Professional Affiliations
References
WHAT INFORMATION SHOULD BE IN A RESUME?
Include your full name
with the best contact info
DO NOT include your
work phone if you have
one.
Keep your OBJECTIVE
short and specific to the
job you are applying for:
Marketing Supervisor vs.
Marketing
The most recent first
Add simple info about
your duties but
HGHLIGHT your
accomplishments.
The most recent first
Add certificate, degree, or
major under the name of
the institution.
Community Service or
Volunteering is
important.
Don’t add Hobbies
Profile
Several concise
statements that focus
the reader’s attention
on the most important
qualities,
achievements, and
abilities you have to
offer
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HOW SHALL I ARRANGE THE RESUME
SECTIONS?
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“DOS” OF RESUME WRITING
Keep it simple.
Lead off with work experience.
Focuses on skills.
Uses action words to define the responsibilities of your job-related experience.
Easy to read and understand.
Visually powerful.
One page, or at most 2 pages long.
Language is grammatically correct.
Spelling has been checked.
Formal Style
Neat, clean, and professional looking.
Use margins and headings
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“DOS” OF RESUME WRITING
Use size a standard, sized 10-12 font
Times Roman or other Serif font
Use consistent bold-facing, underlining, or italics
Print your resume using a high quality laser printer
Choose paper colors that are conservative – white,
off-white (Keep in mind your document may be
copied. Gray is not advised as it does not copy well)
If you’ve gone onto two pages, don’t staple together -
Make sure your name is on the top of page two, just
in case the two pages get separated
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DON’TS OF RESUME WRITING
Don’t place information that you cannot back up
with evidence. WHY?
Absolutely no errors! WHY?
Do not distribute photocopies of your resume,
only originals.
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MORE TIPS
Focus on employer’s needs, not yours.
Plan first
Be Honest
Add a Project List
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FINAL POINTS…
While designing your resume can be fun, try to limit the time you spend developing it. Take breaks while designing it and find some resumes that you like that follow the points listed previously. Remember, you can always change your resume but always, always make it specific to the job you are applying for.
There are many different ways to make a resume. It’s important to make a good first impression and tell your employer what you have to offer. Your resume will not get you a job, but it will hopefully get you an interview.
Good luck! 50
SUCCESSFUL
INTERVIEWING
SKILLS
Part 3
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FIRST IMPRESSIONS COUNT …
Do You Make The Best Impression You
Can?
On-Time
Dress
Physical Contact
Eye Contact
Smile
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CHARACTERISTICS OF A
SUCCESSFUL INTERVIEW
Content
Presentation
Preparation
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PREPARATION
Research the Job and company
Review the Job Requirements
Know your Resume
Anticipate Questions
Be Prepared to Sell Yourself!
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PREPARATION
Visualize Yourself In the Interview
Know this:
There is no question you cannot answer
You are well suited to the position
Bring:
Extra copies of resume
Paper and pen
A list of potential questions
Breath mints
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INTERVIEW PRESENTATION
Be Prepared and Responsive For Questions
Take Time to Organize Your Thoughts
Express Confidence in Your Abilities
Consider Each Interview as An Adventure!
Be Attentive to Body Language
No gum
Watch those pens
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INTERVIEW CONTENT
Listen Carefully to the Question
Rehearse Your Answers
Sell Yourself!
Silence is Golden, Know When to Stop Answering
Tie Your Background to the Position
Focus on Your Accomplishments
Turn Weaknesses Into Strengths
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BEHAVIORAL BASED
INTERVIEWING
Prepare your STAR’S
Situation or Task
Action Taken
Result of Your Action
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BEHAVIORAL BASED QUESTIONS Can You Tell Me About A Time…
Think Specific
Don’t Say “Usually, Always, Or Never”
Say “I”
Be Prepared to Answer the Negative
Question
Was The Result Positive? Measurable?
Don’t Forget To Smile
Be Concise 59
SAMPLE QUESTIONS
Tell Me About A Time…
You Persuaded Someone To Do Something
You Solved a Small Problem Before It Turned Into
Something Large
You Interacted With Someone And Wished You’d
Interacted Differently
You Worked Well in a Team
You Worked in a Team Where Not Everyone Was
Putting Forth The Same Amount Of Effort
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TOP QUALITIES/SKILLS
EMPLOYERS SEEK
Communication (verbal
& written)
Teamwork
Interpersonal (relates
well to others)
Motivated/Initiative
Strong work ethic
Analytical
Computer Skills
Flexible/Adaptable
Organized
Detail oriented
Leadership
Self-confident
Friendly
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INTERVIEW PITFALLS
Common Interview Mistakes
Coming Unprepared
Not Smiling or Showing Enthusiasm
Negativity
References
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