Sumit Bhowmik

#21, 1ST Main, 10TH Cross Email Address: sumitbhowmik2299@gmail.comLBS Nagar, HAL Post, Bangalore 560017 Mobile : 9886742299

Career Objective :

Seeking a responsible position in an organization, that gives me a chance to improve my knowledge, incorporate my experience in project management and enhance my skills contributing towards the overall development of the organization. I feel my professional qualification, combined with insight gained in to corporate world my hard work and dedication makes me an asset to any corporate.

Industry Exposure Summary :

A Total Experience of 4.5 Years in Infrastructure Management Services Profile Strong Knowledge on Provisioning Databases, Database Administration, , Infrastructure Services. Troubleshooting Mainframe Applications, PC & WEB Based images/software’s like MY ED, Microsoft Office Suit.

Working on Citrix Platform on Virtual desktop’s like VDI, Shared Desktop, Blade machines. Working Knowledge on SAP, MOVEX, Lotus Notes, Racf, Mainframe AS400. Administrating CA Service Desk Manager. Maintenance/support of the enterprise-wide Identity Management solution including CA IdentityManager.

Analyzing and resolving complex authentication, integration and automation issues. Knowledge on directory replication, directory partitions, schema modification and performance tuning Self-motivated and able to work independently, often unsupervised. Providing weekly and daily activity reports to management. Interact with IT Services staff from all over the world. Collaborate with colleagues in other regions and countries. Expertise in troubleshooting and resolving issues in

enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients.

Designed and implemented several process improvements including; change management, Problem management and root cause analysis, Governance scorecard, Patch and Inventory management, and Audit responses.

Experience Summary:

Project Details Description

Project : HERMES IMS IT Infra Support

Responsibilities: Creating active directory users, groups and distribution

Client : HERMES IMS IT Infra SupportDuration : July 2015 to December 2015

list. Managing ClearSwift Secure Email Gateway (SEG) for

SPAM filtering. Providing L2 support on Enterprise Vault (Ver: 10.0.2)

archival solution by Symantec to restore the archived emails.

Working on MS-Exchange server and provisioning access to the users.

Automation mailbox, Public folder, Creation of Distribution list and Security groups and administrating the same.

Mail flow troubleshooting and investigate Non-Delivery Reports (NDR).

Blacklist/Whitelist domains in gateway by raising CR and releasing the blocked emails from gateway.

Setting up auto-reply and OOO as per customer requirement.

Patch management – To keep the systems up to date from the Latest Vulnerabilities addressed by software vendors like Microsoft.

Weekly review of servers System Drive free space to ensure proper functionality.

RSA SecurID provisioning and administration. Coordinating with vendor Microsoft and Symantec for

escalated issues. Performing Server Checklists and event log analysis. Managing of Active Directory Users, Groups and

Computers. Working on DFS user drives and share drives

provisioning and maintenance. Managing Inbound and Outbound messages. Managing recipient & system policies for applying

various levels of restrictions on Exchange and AD.

Working on VMware vSphere activities like VM Creation, Deletion, and installing required software as an administrator for UAT purpose and basic troubleshooting.

Troubleshooting Citrix XenDesktop and XenApp issues. Citrix profile size monitoring. Experience in Converged Network and Unified Storage

Infrastructure in Datacenter, Experience in Cisco Unified Computing System.

Project : Sandvik GroupClient : Sandvik GroupDuration : January 2016 to Till Date

Work with channel partners and clients to scope heterogeneous IAM solutions.  Most projects will involve tools from CA Technologies, including CA Single Sign-On, CA Identity Manager, CA Advanced Authentication, CA Identity Governance, and CA API Management.  Solutions will often include products from Radiant Logic, Ping Identity, Identity Logix and others.

Visualize and design complex IAM architectures, and work with Sandvik IT Support team to provide solution

demonstrations and scoping for implementation services.

Knowledge on LDAP & Relational Database System. Knowledge on Web services & Web agents. Share general product knowledge with co-workers and

the security community via participation in social media platforms such as SSOhelp.com, Twitter and LinkedIn.

Hands on experience with CA Single Sign-On SSO. Hands on Experience with CA Identity Manager (or

provisioning in general), CA Advanced Authentication, or Radiant Logic VDS.

Experience on CA Single Sign-On R12.x  Working Knowledge of common network services and

protocols such as TCP/IP, DNS, SSH, HTTPS, VPN RACF Administration. VPN Administration. Demonstrated working knowledge of web servers,

clients and browsers, LDAP directories, and Oracle or

Microsoft Server databases, Lotus Notes, MOVEX, SAP, AS400.

Project : Technology ConnectionClient : Wells Fargo Bank Duration : October’14 to May’15

Responsibilities: Expertise in virtualizing applications through App V 4.6 and

App V 5.0 sequencing. In charge of dealing with all issues related to machine

imaging, Performance, configuration issues, IP address assigning, Software installation and virtual configuration of the VM.

Monitoring the Vcenters and the clusters and the hosts to check for outages using a tool called Xen desktop 7.

Proactively fixing the VDI issues before the User reports it to the helpdesk to avoid further calls.

Reimaging of VDI as per the software stack assigned to the users.

Constantly involved in monitoring the global outages involving the Virtual machines.

Incident management - ensuring that the tickets get resolved

on priority without getting delayed and assigning the tickets to the Correct team to avoid further escalations.

Sending daily reports to the Offshore team about the number of Virtual machines fixed proactively.

Transition, Implementation and Migration Experience on Windows/VMware.

RDP of the VDI for the application issues and performance issues.

Monitoring the Shoreview and Silas VDIs associated to the

multiple Vcenters in Desktop Director XD5 and XD7. RSA Console administrator for monitoring the Enterprise

account of EGS Team Members. COSMIC (Common Operating System Managed Individual

Configuration) Trained for packaging of applications to the multiple VDIs at a time.

Understanding on Active Directory, VMware View, Vshield and SRM.

Implementing Desktop Security.

Computing and Managing a Desktop Operating system image.

Planning and deploying desktops by using system center 2012 configuration manager.

Monitoring the performance and health of the desktop infrastructure.

Name: British Telecom, UK, Retail.Client : British Telecom, UK

Responsibilities: Troubleshooting, Configuration, Database

Administration, and Repair for Server, Network,

Duration : April’13 to September’14 Infrastructure, Data Center, Email, File Shares, and other Infrastructure issues. Besides always having the ability to deploy solutions to new problems.

Performed Testing of the web console with the roles System Admin, Account Admin, and Merchant Sales Admin.

Troubleshooting the Network Related issues ,Broadband Connections, Socket installation and Fiber optic Cable Installation .Creating user ID’s and Resetting the

accounts/passwords on request. Troubleshooting system and network problems and

diagnosing and solving hardware or software faults. Replacing parts as required. Providing support, including procedural documentation

and relevant reports. Following diagrams and written instructions to repair a

fault or set up a system. Supporting the roll-out of new applications.

Setting up new users' accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs. Working continuously on a task until completion (or

referral to third parties, if appropriate). Prioritizing and managing many open cases at one time.

Project : Salesforce DatabaseClient : Consistent InfoTech Private Limited.

Responsibilities: Develop Excel macros, Excel-based VB Script apps, Outlook

macros or mainframe macros based on the business

Duration : Februarty’12 to March’13 requirements. Testing of macros and other tools. Provide maintenance support for tools developed. Process re-engineering – Delivers on the new process/

approach in order to meet client/ internal goal. Strong Knowledge on Provisioning Databases, Database

Administration, Storage Management, Infrastructure Services.

Skill Set:

Operating System : Windows 2000, Windows 7, Windows 8, Windows XP, Linux, BT Web Top 7 and 8.

Tools : VMware, TESLA, BMC Remedy, Virtualization, JIRA,Active Directory, Power shell Basics, Exchange Console, Citrix Xen App, Citrix Xen Desktop Version 5.6 , 6.5 , 7, Live client COSMIC Imaging Tool, Vader, XEN Desktop Brokering Tool, COSMIC Software Installation Tool, UNIPHI, Desktop Director XD5 and XD7, RSA Console, BETA Mainframe, Virtualization, Vader and Xen Desktop Brokering, Mainframe AS400, RACF, Lotus Notes, MOVEX, SAP ,Go to Meeting, Identity & Access Management, OpenIDM , CA Siteminder.

Database : MYSQL, Salesforce DB, Active Directory, Microsoft Exchange Console.

Attended Training of UNIX SED and AWK Commands at Infosys Ltd., had hands on experience on Putty with the shell scripting languages for SED and AWK. Cleared the training with 65% conducted by external L&D center. Also had hands on Pearl Scripting Language in the same session.

Attended the DB2 training and also the Mainframe with the zOS in Infosys. Completed ITIL Foundation V3, COMM1, MCSE (Mindtree Certified Senior Engineer – Exchange Server 2013)

Certification in Mindtree Limited.

Educational Credentials :

Degree/ Course Institution University / Board Year CGPA / % of

MarksExecutive MBA (Information Technology & Information System management)

IIBM Institute of Business Management

IIBM Institute of Business Management

2016 75

B.E (Computer Science and Engineering)

Sri Siddhartha Institute Of Technology , VTU

Visvesvaraya Technological University (VTU),

2012 7.02

Belgaum, Karnataka Higher Secondary(HSLC)

Umakanta Academy, Agartala T.B.S.E 2007 61.20

Madhyamik Pariksha(SSLC)

Ramakrishna Vivekananda Vidyamandir, Agartala T.B.S.E

2005 79

Personal Details:Name : Sumit BhowmikFather’s Name : Late. Sanjoy Kumar Bhowmik

Date of Birth : 15th April 1989Gender : MaleMarital Status : SingleNationality : IndianLanguage Known : English, Hindi & BengaliLinkedin : https://in.linkedin.com/pub/sumit-bhowmik/100/bb9/2a7

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: 05-12-2016 SIGNATURE

Place: Bangalore (Sumit Bhowmik)