Rosalyn A. Collins – Administrative Assistant/Technical Writer Email: rosalyncollins@pacbell.net – Mobile Phone: 510.422.9362

LinkedIn Profile: https://www.linkedin.com/in/rosalyncollins

PROFESSIONAL SUMMARY Highly professional and experienced technical writer with strong interpersonal, administrative, collaborative,

and project management skills. Well-versed in all facets of product documentation including API, end user, project and release management,

website design, product/feature usability, user experience, and content management. Familiarity with software life-cycle development (SLCD processes) e.g. agile and waterfall.

TOOLS/SKILLSAdministrative/Office Skills, AdTech, Agile/Scrum Methodology, API Documentation, Audio Editing Tools, Amazon Web Services (AWS) Data Center Experience, Camtasia, Client/Server Installations, CRM Systems, Command Line, Confluence, DITA, Eclipse, eCommerce, FrameMaker, GIT, Healthcare Applications, HTML, JIRA, JSON, MadCap Flare, Microsoft Office, SAAS, Source Safe, Paint Shop Pro, Perforce, Photoshop, Radio Production- Voiceover, Ruby, Skype, SQL, UNIX, Visio, XML

STAFF PROFESSIONAL EXPERIENCE7/15 – 12/15 - Senior Technical Writer at Grifols, Emeryville Handled corporate rebranding and translation coordination of existing product documentation and related

administrative tasks. This included package inserts, user/installation guides and related materials used in medical laboratories.

Reviewed and analyzed installation guides, package inserts and other laboratory-related content. Revised all required branding references in all content.

8/12 – 2/14 - Senior Technical Writer at TURN, Redwood City Developed (e.g. best practices, implementation, user guides) for TURN Campaign and Audience Suite. Participated in daily agile team stand-ups, scrums. Wrote knowledge base (KB) articles. Used JIRA for tracking and managing documentation assignments, status, and requirements for future releases. Collaborated with TURN's international and U.S.-based and remote product managers, business development

teams, QA, release management, and product integrators. Used MadCap Flare, Confluence Wiki, and Microsoft Word for content development.

6/12 – 8/12 - Content Writer/Contributor at NetApp, Santa Clara Collaborated with a remote team that was part of NetApp's content update and rebranding effort. Developed/edited marketing content for NetApp storage, networking, and server solutions. Wrote/Edited/Published data sheets and other related copy.

9/06 – 6/09 - Staff Sr. Technical Writer at PrO Unlimited, Burlingame Led the documentation effort as the sole writer at this product services company. Created a documentation suite including user, installation/configuration, and quick reference guides Tested new product enhancements in conjunction with business team, QA, and engineering. Wrote installation, configuration and end user documentation with FrameMaker and Microsoft Word. Wrote bi-weekly release notes for the PrO application and related products.

2004– 2006 - Sr. Technical Writer at Active Decisions, San Mateo Led the documentation effort by writing/delivering high-quality end user, installation/configuration content, API

documentation, and release notes for the Active Decisions product suite. Wrote installation and configuration guides, API documentation, and release notes. Attended weekly software development meetings.

2002 – 2003 - Sr. Technical Writer at KANA, Menlo Park Wrote installation and product configuration guides, tested documentation against product builds, attended

team meetings, and wrote release notes and related content for KANA’s enterprise products.

1997 - Sr. Technical Writer at CascadeWorks, San Mateo Wrote end user, installation/configuration content, some API documentation, and release notes for the

CascadeWorks product suite.

1/95 – 7/97 - Staff Sr. Technical Writer at Medicus Software, Alameda Led the documentation effort as the sole writer for this medical/healthcare software company. Researched, wrote, designed, and edited user manuals, release notes, and product information for Windows-

based client/server applications. Managed documentation projects from planning to production. Implemented and managed a product documentation Intranet. Tested documentation against product builds. Developed documentation standards, created product newsletters and presentation materials.

7/94 – 12/95 - Sybase, Inc. – Mid-Level Technical Writer, Emeryville Was part of an installation/build/test documentation group that tested, installed, supported, and used Sybase

products and/or services. Contributed to the team’s content development standards guides (e.g. templates and usage).

6/90 – 6/94 - Kaiser Permanente – Technical Writer, Walnut Creek Researched, wrote and published user guides and training content applications for healthcare professionals. Managed projects from planning to production. Tested documentation against product builds. Created and/or wrote articles for company newsletters.

CONSULTING PROFESSIONAL EXPERIENCE2/11 – 6/12 - Contract Wiki Content Writer at A100 US, LLC (an Amazon Company) Wrote/documented/developed security, cloud computing, hardware/software SOPs for Amazon Web Services

(AWS) domestic and international data center users. Designed internal training site for data center technicians, co-location personnel, and installers. Worked onsite at Amazon's Hayward, California data center.

2010 - Contract Technical Writer at eBay, San Jose Contract Lead Writer/Content Developer for internal SEO enterprise application that was used for paid search

marketing by eBay’s eCommerce team and related partners. Developed and helped implement a product documentation wiki for domestic and international users.

2010 - Contract Technical Writer – Life Technologies, Foster City Wrote, edited and prepared package inserts for various products. Updated user and installation guides and release notes. Used FrameMaker and Confluence Wiki for content development, package inserts and project management.

2007 – 2010 - Contract Technical Writer at SeeSaw Networks, San Francisco Led the documentation effort for an online content for an enterprise campaign management product for

outdoor and billboard display advertising campaigns. Wrote release notes, bug reports and contributed to product collateral for various products.

COMMUNITY SERVICE Chapter Leader/Coordinator, Society for Technical Communication (STC) Newsletter/Production Editor for American Medical Writer's Association (AMWA) Professional On-Air, Voice Over/Narration, and Production-Related Experience, San Francisco and New York

EDUCATION Bachelor of Arts Degree, San Francisco State University, San Francisco, CA University of Southern California, Los Angeles, CA General Assemb.ly Web Developer Courses, San Francisco, CA (in progress)