Resume-Ricardo-Gutierrez-Jan2015

Ricardo Gutiérrez OchoaNationality: Mexican Partnership Status: Married e-mail: [email protected] address: Gastonia, NC Tel. Office: 704-710-7407 Cellular: 704-751-2569

I have a computer science bachelor degree. I’m a very seasoned Network engineer, focusing mainly in Cisco networking: Currently I work on site a Disney’s Data Center. I have 16+ years working with routers and switches, 10+ years working with wireless, 4+ years working with Cisco ASAs, 2 Years working with Juniper Firewalls & Switches. 2 years managing and troubleshooting F5s. I have mid-level knowledge in managing operating systems like windows, linux and Android. One of my main goals as a professional is to identify the company’s needs, as well as, prioritizing those needs and implementing them. I am a very resourceful person and if I don’t know how to do something I look for information and analyze how to approach a solution. I consider myself as a team player, I like to work with people and share and exchange knowledge. I am very accustomed to work in a change control environment. I have worked with companies ISO 20000 Certified. I have ITIL V3 Certification.

Non-IT Areas of Expertise

Leadership ♦ Public Relations ♦ Identifying client’s current and future needs ♦ Resourceful ♦ Managing ♦ Well spoken ♦ Polite ♦ Negotiation ♦ Diplomatic ♦ Driven ♦ Passionate for my job

Skill Set LANGUAGES: I speak, read and write English and Spanish at the same level. Certifications: CCNA, Working on CCNP, Juniper and F5 HIGH EMPHASIS IN DETAIL: I put a lot of effort into detail, I like to get things right the first time. The

customer / users expect the best of the solutions I provide. PASSIONATE FOR TECHNOLOGY: I love technology and I’m always looking for new gadgets, devices

and software so I can make the company and myself more efficient and effective. TEAM WORK: I like to work in a team. As a team everybody’s feedback and cooperation helps come

up with better solutions / proposals and avoid overlooking important items. GOAL ORIENTED. I set my mind to accomplish the goals established by the company and the IT

Department, as well as personal goals. INNOVATOR. I look for new and creative ways to solve or do the things that I and the company need. INNITIATIVE: If I see something that needs to be taken care of, I first find out who is responsible and

then check with my superior if it’s ok to go ahead. PROBLEM SOLVING: I analyze problems with patience and objectivity. Whenever I have a problem I

have great ability to find resources or tools to solve it. CUSTOMER SERVICE: My main interest is to offer a polite, efficient and effective service to our internal

customers. HIGH ANALYTIC SKILLS. I’m very good at analyzing situations so I can come up with solutions. OBSERVATOR: I like to observe my surroundings and also people’s behavior in different situations. I

pay a lot of attention on the different processes that a company has so I can identify what can be improved.

LEADERSHIP: For me, it is very important to guide my team members to accomplish the objectives established, as well as to create a harmonious and proficient environment.

SELF IMPROVEMENT and CHALLENGES I’m constantly improving myself as a person and as a professional. I also enjoy tackling challenging IT solutions.

LEARNING NEW TECHNOLOGIES: I have a great ability to learn very quickly new technologies, as well as finding ways to implement them.

I like to RESEARCH and FIND OUT NEW TECHNOLOGIES to identify new applications that can be used in the company.

HIGHLY RESOURCEFUL: I have great ability in finding information or resources. COMMITED and DRIVEN with the customers and my job, my people and team members. I have the

drive to get things done, as quickly and efficiently as possible, ORGANIZED I keep a record and administration of my daily activities, as well as future ones.

mailto:[email protected]

http://mx.linkedin.com/pub/ricardo-gutierrez/18/431/8a3

https://plus.google.com/114256616248274506877/about


Professional Experience

Xerox / Walt Disney Company. Worked since Jan 2013 to Present DayKings Mountain, NCSr. Network Engineer

I am a Sr. Network engineer, my main activities are to lead projects and Tier 3 Network support in Disney’s data center. I am third level support network engineer for Load Balancers (CSS & F5s), Firewalls (Juniper SRX Series, Cisco ASA and Cisco FWSM), Nexus 7000, Nexus 5000 and Nexus 2000. I also manage and troubleshoot Juniper Switches. I analyze Packet captures using our Netscout sniffing solution.

Routing: I create BGP instances for routing on our Nexus 7Ks and Juniper EX Series Switches. I also troubleshoot routing issues (EIGRP or BGP).

Switching: I manage and troubleshoot fabricpath and create and deploy vlans throughout our Data Centers. I manage Cisco 7018 and 5596s. I also add fexes to the environment. I manage & Trouble Juniper Switches. I have advanced NX-OS knowledge. Worked with VPCs as well.

Packet Analysis: I am a Tier 3 support network engineer, I analyze packets to identify where the problem is and identify where we have performance or communications issues. I use Netscout’s Performance Manger, Infinistreams 7995s and PFS 3900s.

Firewall: I create Policies / ACLs, Zones, etc. on Juniper SRX 5800 & Cisco ASA firewalls . I also troubleshoot any firewall issues. I have done code upgrade on these.

Load Balancers: Mainly I create VIPs and troubleshoot the services. F5 Big-IP VIPRION. I have done code upgrade on these.

Achievements

Server Migration: I worked closely with the server team to show them how to document and ask for the correct network settings. This could be requirements for, Switch ports, vlans, ACLs, Firewall, Routing. I also have worked with the Vmware server people to deploy networking solutions.

Manage the IP Addressing: I manage and keep up to date the IP Addressing for 5 Data Centers. I use Vital QIP to accomplish this.

New Requirements / Solutions: There are undocumented request and I need to research and work closely with the customer to identify the exact requirements. This could be for Firewalls, Load Balancers, Routing, & Switching.

Deploy Sniffer Solution: I was responsible for gathering information to setup and rollout 8 sniffer to our 5 Data Centers. This sniffing solution was to analyze traffic on our switching environment. We are monitoring around 336 ports. The solution used is from Netscout. We use PFS 3903, Infinsitream / Sniffer and Performance manager to mine the data of the sniffer.

Improved Communication Skills & Project Management: In this account I have improved





o Trouble Ticket Documentation: I created a format and process to have the team document trouble tickets to either hand off and or for future reference. This is mainly used to gather evidence of how the network is performing and the various devices that have been checked.

o The way I organize my information: I document thoroughly my incidents and requests, by keeping record of all the e-mail communications, Meeting minutes, contact information, description of the issue or request at hand.

o Documentation Skills: I am a true believer of documentation and I try to document as much as I can, but, always filtering the most important information or what I might need to reference in the future.

o Multi-Tasking: This is a very high demand position, I usually work multiple requests, projects, incidents.

o Project Managemento Communication Skills: I have improved the way I phrase my requirement and questions to the

customer, to accomplish what is needed for troubleshooting & Projects. I do my best to keep everyone involved in the loop.

o ITIL Skills: I always follow the process established by ITIL (Change Manangement, Incident Management)

Xerox / Walt Disney Company. Worked since Nov 2010 to Present DayMexico City, MexicoNetwork Engineer III

I manage and troubleshoot Cisco ASAs and PIXs, 7200, 2911, 1941, 3900 routers with MPLS, BGP, OSPF, EIGRP and Frame Relay. I also mange Nexus 7000s, 5000s and 2000 at 3 of our Data Centers in the U.S. I also Manage Cisco 6500, 4500, 3750s, switches. I give third level support.

Juniper SRX 5800 & 5600 Setup DMVPN connections (Multipoint GRE tunnels, point to point) I activate MPLS circuits, I troubleshoot WAN connectivity. Establish site to site vpn connections Create VPN profiles for end-user Create NAT Rules Define and Implement ACLs I manage IP Addressing Windows and Vital QIP (Lucent – Alcatel) DNS and DHCP servers. Manage SAN Network (using Nexus) Deploy and implement routing solutions. I also Manage riverbeds Steelheads. (Mid Level Knowledge) I lead the Global wireless network Team. I manage, deploy and design the wireless network. The

devices I manage are Cisco WLC 5508 and WiSM controllers, using WCS from Cisco.

Achievements

Router Refreshes: I have deployed 30 new routers at 20 locations. IP Addressing Management: I lead the IP Addressing Team. I am responsible for assigning IP

subnets and DNS for one of our large customers. Recovery: I coordinated two network DRs on two of our data centers in the US. Documentation: Help streamline DHCP configuration and routing configurations. Drawing updates. IP

addressing Management procedures, IP Global Wireless procedures.





Head end Routers configuration: Polish up DMVPN configuration on the head end routers. Video Conference: Manage and troubleshoot VC issues. Implemented QoS on spoke routers. Oncall: Resolve tickets related to ASAs and Routers.

Continental, AG. Worked since 2007 to October 2010Cuautla, Morelos, Mexico Network Engineer

I’m a project leader for networking projects, plus third level support LITMs for the United States and Mexico. I was in charge of managing around 8,000 nodes. This was comprised of Cisco Router, Switches, Wireless LAN Controllers, Access Points, Cisco Secure ACS, RADIUS Servers, Call Managers. I also Managed, Nortel Switches and 3Coms and use riverbeds steelhead for WAN optimization / acceleration. The tools to monitor were, Oputils, Opmanager.

Achievements

Wireless Security Improvements Deployment: I coordinated the rollout of the WLAN-G6 wireless network in the USA and Mexico. I worked together with the backbone and client team to automate the deployment to all the laptops with windows XP. Various RADIUS servers were setup (IAS and Cisco Secure ACS). Laptops had the third party wireless utility disabled through an automated script.

High Availability LAN Environment at 5 Locations: I worked together with the Local IT in Cuautla to implement a high availability LAN environment, we migrated from a flat network (one VLAN) to a multi-VLAN environment. We setup 2 core switches (Catalyst 6500s), dual links from each IDF, we integrated the 3com network and setup dual links to make it very reliable. IPX routing was also deployed.

Wireless Expansions: I coordinated with the Local IT the expansion of wireless networks. This included the mounting and configuration of access points as well as configuring Cisco Wireless LAN Controllers to manage and control the wireless environment. The locations where this has been done is AH south, Ciudad Juarez, Sta. Teresa and Culpeper.

In Source L3 Switches: I coordinated the analysis and implementation of L3 switches (Cisco 3550) which allowed us to manage our routing. At some sites we installed two 3550s, this allowed to prepare the site for full redundant IDFs. We setup EIGRP through these sites.

Third Level Support: I was responsible to work and coordinate 35 Local IT staff to troubleshoot and for project deployments. This was for Locations within the US and Mexico

Disaster Recovery: I was part of a team that worked on the design of disaster recovery. My main role was to identify and document the disaster recovery process. We identified third party data centers (eg.The Planet, Cybercon) we had full redundant WAN links with different carriers to the third party data center), we have netapp filers at the data center as well as servers.

Network Management: I lead a team of people, including the each IT department at the locations to develop a Network Management Framework for our company, this was comprised of and not limited to: IP management, Asset Management, Access Control to the network, monitoring, firmware management (IOS versions), Configuration Management, drawings, document procedures to replace equipment, install new, remove, etc.





Telsol, S.A de C.V. Worked from 2004 to 2007Celaya, Guanajuato, MexicoIT Manager.

I was head of 7 people that comprised the IT department. I coordinate all the IT activities. My team and I were in charge of analyzing, designing, testing and implementing a Wireless Metropolitan Network. I also manage new projects for internal use as well as for our customers. We analyze, design, test and implement the following solutions: Firewall, network design (LAN, WAN, Wireless LAN), VPN, Centralized Antivirus (Office Scan), we also implement small VoIP Solutions.

Achievements

Metropolitan Wireless Network: I analyzed, designed, tested, and implemented a Wireless Network in the City of Celaya, Guanajuato. This network was comprised of Motorola Canopy Equipment for the backbone, and for the end user we used WiFi devices, with equipment from AI-Wireless. To control customer access we used Firstspot (Radius / Hotspot Server).

DNS / DHCP Rollout: I analyzed, designed and Implement a DNS network for 30 locations. This included configuring the servers.

Network Security: I analyzed, designed, tested, and implemented a firewall system and a VPN solution with Cisco. We also installed an officescan solution which allowed us to manage the Antivirus clients, as well as set up the firewall rules per client.

Web Servers: I analyzed, designed, tested, and implemented a couple of web servers, running under Red Hat Enterprise, these web servers were running a pinnacle shopping cart for some of our customers, CRM, blogs, e-mail and web server.

Documenting Procedures: We documented and established a standard for documenting all the procedures that we had, for example, how to troubleshoot the internet connection, we also established a standard for change control management.

DVD Development Methodology: We designed a method in order to design and document DVD’s. We developed a guide on how to design and efficient menu driven DVD. This was for the marketing area. We use Adobe CS3 Production Suite to accomplish this.

IP PBX: We implemented various Linksys IP PBX’s, also we’re starting to analyze solutions with Cisco’s IPT.

Monitoring Tools: I analyzed, tested, and implemented network monitoring tools. The tool that was used was OpUtils and OpManger from manageengine.com

Education

Computer Science Bachelor Degree, Universidad Anáhuac Gen. 1997, Mexico City

Courses: Juniper Security and Advanced Security 2012 Cisco ASA Essentials May 2011 CUWN 4.1 Cisco Unified Wireless Networking 2010 Motorola Canopy CPT200, 2006 Decision Making, 2001 Effective Presentations, 2001 Project Management, 2001 Time Management, 2001





Cisco CCNA Bootcamp, 2003 Cisco wireless, 2002

Skill Set

Data Networks Design and implementation. (WAN, WLAN, LAN)

DNS configuration and Management with QIP and Bind, DNS / DHCP windows experience

WLAN Design and implement) Cisco WLCs and Standalone APs. Some experience with Nortel

Juniper Firewall Managemet SRX 5800 & 5600

Active Directory Management (2000 y 2003) Mid-level

VMWare ESX/vSphere, Installation, Management. Mid-level in design.

Packet Analysis and Sniffing (Netscout):* PFS 3903 and 1524* Infinitream 7995* Performance Manager* PFS Management Server

Network Monitor Installation and Management (Solarwinds Network Performance and Network Configuration Manager, openview, sniffer, Cisco WCS,

Linux based Web server, management (Redhat, CentOS, SuSe)

Trango Broadband wireless MAN Design and Implementation)

Multimedia Content design and development for advertising or training purposes.

Web site design (Netobjects, Dreamweaver, Flash)

Switches Cisco, Nortel, 3Com (Catalyst)Manage and Configure.

Android (Power User) I do ROM upgrades, customize de OS, know a little about the ins and outs of the OS.

Motorola Canopy (wireless MAN Design and Implementation)

Cisco Routers and FirewallsManage and Configure.

Office 2003 y 2007 Usage Windows XP, Vista, 7, Linux, Android, OSX, Chrome OS

This graphic depicts the areas where I have basic / intermediate / advance knowledge and Skills




Resume-Ricardo-Gutierrez-Jan2015

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