Susan’s Resume

Personal Information

Name：Susan Su

Birthday：1990.3.3

Education：Bachelor’s Degree

Phone Number：15008999836

E-mail：494316280@qq.com

Experience1. Raffles Hainan Recruitment Supervisor May,2015 till now2. Hilton Sanya Yalong Bay Resort&Spa Recruitment Supervisor Aug,2014 –

April,2015

o Check the e-mail daily，separate the level of work task according to the e-mail and arrange

the details and communicate with the relative department to finish the job tasks. Such as:

once get the part-time application form, I will communicate with the relative operation

department manager to follow the transportation for taking part-time from school andthen

contact with the part-time organizer to recruit helpers with relative requirement. Then check

and follow the relative part-time attendance form to make sure they get the salary.

o Login in the recruitment net to search the right candidate and contact with them for

interview and record their names, phone number, position and interview status for review.

o Daily updated the recruitment status, daily manning status. And remove the resigned TM

according to PAF correctly in order to make turn over report at the end of each month.

o Daily collect the application form for candidate agreed by relative department and do the

reference check in time and if the reference check is normal, I will put in the system waiting

for approval of 4D and GM. Once get the approved e-mail, I will send offer letter and contact

with the candidate to check in with relative material on time.

o Updated the position vacancy weekly according to the monthly manning and put the poster

outside and inside the hotel.

o Updated the checked TM each Monday and Tuesday in the recruitment status form and hired

their position in the system.

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Susan’s Resume

o Check the hotel TM information monthly and have the resigned TM summary monthly. And

assist the manager to finish the turn over report.

o Make management fee, expense account of transportation fee for trainee according to the

contract with school and submit to FIN and follow up until the school or trainees get it.

o Others：take part in the recruitment fair, arrange transportation to take the trainees and have

communication with trainees. Asst manager to deal with any work tasks.

3. Hilton Sanya YalongBay Resort&Spa KIT Secretary 01.2013—08.2014

o Check the e-mail daily and communicate with each relative department to finish some tasks

according to the e-mail. And seperate these tasks in different level and finished them on

time. Such as :once get the BEO for banquet will print them on the first time and give them

to different department head to prepare accordingly.

o Join in the team to help breakfast in the restaurant according to the occupancy. Such as :

help to fill the food on the buffet.

o Help to organize the safety form of each relative department weekly and if not any problems

will submit to the security department.

o Do department attendance record and correct the wrong points according to the

communication with each outlet and HR C&B monthly.

o Updated different buffet revenue and guests number weekly and submit to executive chef

quarterly for date analysis and improve the buffet better.

o Follow check list for KIT’S hygiene and ENG problems and send the updated checklist to

relative department

o Make monthly training summary for outlet kitchen department and asst outlet trainer to

finish their report by S M A R T ‘s guidance.

o Make monthly VIP welcome fruit report and verify the quantity with IRD. Besides , I will asst

Executive chef to adjust the cost report to make it balanced.

o Asst outlet department to finish the attendance report monthly and attend the attendance

meeting then deliver the key point to them during the brief meeting.

o Arrange small training for outlet department according to the fact, such as how to fill the PDR

report, how to make the training report according to the HR training request.

o Asst the executive chef to have the training for fresh trainees and arrange the training

materials in advance.

o Asst executive chef to prepare the documents according to QA standard and make sure to

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Susan’s Resume

past it, and record the ENG problems and send e-mail to relative department to follow up.

Hilton Sanya YalongBay Resort&Spa FB Secretary 03.2012—01.2013

o Asst F&B Manager to prepare training materials for fresh trainees. Asst F&B Manager to

make PPT like the introduction for outlet restaurant , and the JD of each restaurant

waiter/waitress. Such as : how to take the plates, how to serve the red wine and how to up

selling and so on.

o Make full of the morning time to serve the breakfast and have a good command of the actual

service skill like how to put the dishware, how to refuse some unreasonable request of

guests then make the guests still satisfied with Hilton service and avoid the SALT low. And

then make full use of the afternoon time to finish the admin work.

o Asst the foreign beverage trainer to prepare training material and translate her training for

TM during the training lessons.

o Monthly updated the top 10 selling of outlet restaurant and the worst 10 selling and send to

outlet manager to analysis the reason and find the best selling way.

Education Sanya College Tourism Management 09.2008-06.2012

Get the bachelor degree of tourism management

Get the National junior Golf judge Certificate in 2010

Award Awarded the excellent TM in 08.2012 in Hilton Sanya Yalong Bay Resort&Spa

Awarded the Service Star in05.2012 in Hilton Sanya Yalong Bay Resort&Soa

Get many”Catch me at the best card” from VIP guests during the service in the

restaurant in Hilton Sanya Yalong Bay Resort&Spa.

English & IT certificateCET-6Cet-4 Microsoft Office1

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Susan’s Resume

Quality &SkillGood at communication and have team work spirit. Get the support from leaders and

colleagues during the work (get many chances to have the internal transfer from F&B to KIT

to HR)and can join in the team quickly to finish the task together efficiently.

Self finish the ONQ university course like Training facilitation skills, the facts for hearing

; Judge procedure; Judge skill; Personal and time ; Time management; Time analysis; Guests

Service and so on.

Pass ed TST（training skill trainer ） and Hilton leadership skill and get the certificate.

Self Introduction I am a open mind and passionate girl. I can work under big pressure and

always have the good attitude to accept any mistakes and correct them in time and will not repeat.

Although I am not major in English but I love to speak english and try to express it professionally. During the college , I insisted to learn the english and prepare the test material and made learning plan and seperate little part and finish them step by step. And you can image that all my roommate watching the movie and i am there to read the book in the same room. Exvept that,(Hilton is my first job after graduation) the F&B Secretary was my first job after graduate , I never has the work experience in the hotel except that, and my internship is not hotel . It was very difficult for me at that time, i get up at 5:50am every morning and once get the hotel , will go tp the restaurant to serve the breakfast the whole morning and then back to the office to continue my admin work, almost get off the work at 22:00 each day, but I still insist to stay as I believe that i will get more once i insist . So i get the recognize from the hotel , I get many chances to have the internal transfer from FB Secretary to KIT Secretary to HR recruitment Supervisor . Although , these are a drop in the bucket ,but I just wanna to express that I will insist to finish all the tasks which I want however difficult it is , what’s more, once you give me the chance , I will not disappoint you with my attitude like the above example.

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