ARTHUR WESLEY ALLEN8212 Elm Dr, #12

La Vista, NE 68128(402) 617-1659

awesleyallen@gmail.com

SUMMARY

Highly motivated computer programmer with over three years of experience. Detail-oriented team player with exceptional organizational, multi-tasking, and problem solving skills. Dedicated employee who adapts quickly to new technology. Currently a Software Analyst for West Corporation.

SKILLS

West Corporation languages including: CLASS, Native VXML, and Producer. Website Designer and Programming skills in Java, C, C++, SQL, HTML, VXML, PHP,

Perl, Shell, Wiki-Mark Up, Awk, and JavaScript. Software Skills in Confluence, JIRA, SOAP UI, Eclipse, Tortoise SVN, DBeaver, Grails,

RapidSQL, Crystal Reports, Lotus Notes, Visio. Analytical thinking, critical thinking, and problem solving.

PROFESSIONAL EXPERIENCE

West Corporation, Omaha, NE June 2016-PresentSoftware Analyst

Make enhancements to large outbound IVR applications. Ensure requirements are present, determine LOE, code, review, test, document, and

ensure that the work gets done by the deadlines. West Corporation, Omaha, NE October 2013-June 2016Programmer Analyst

Built and maintained small inbound IVR applications for clients. Made documentation such as Low Level Design Documents, Architect documents, hot sheets, and much more.

Helped with questions, code reviews, and assigned work. Helped the team out with problems and made sure they have everything they need. Maintained the team’s on call schedule.

Worked on unique projects, which sometimes required unique solutions some of which have lasted for more than a year. Audited IVR scripts and have worked with client engagement to build IVR scripts for other clients.

Mutual of Omaha, Omaha, NE July 2011-June 2013Policy Owner Health Analyst Associate

Processed the administrative work for existing health insurance policies. Built database applications. Coordinated with the consulting firm to teach operations while receiving lean training and optimizing workflow operations. Responsible for up to $10,000 per transaction and handled over 100 transactions per day.

Trained employees to do various operations such as: calculating and issuing a refund, terminating a policy when requested by a policy owner, billing changes, and sending out letters and forms.

Arthur Wesley Allen Page 2

Piloted several improvements such as: once and done processing, internal help desk for employees in the call center, internally generated software functions, and handling mail while receiving hands-free phone calls.

Remedy Staffing, Omaha, NE February 2010-July 2011Policy Owner Health Analyst Associate (January 2011-July 2011)

Processed the administrative work for existing health insurance policies. Supported internal and external staff to insure all of the needs were met, contracts fulfilled, and laws were adhered to.

Customer Sales Representative (February 2010-January 2011)

Supported customers with health and life insurance products and sold health and life insurance products throughout all 50 states.

EDUCATION

B.S.B.A., Finance (Minor: Computer Science/Engineering and Psychology), University of Nebraska-Lincoln. 2005-2009. GPA: 3.238

TOP AWARDS and ACHIEVEMENTS

Employee of the Quarter three times nominated at West Corporation. Won prizes from West Corp internal raffle tickets received by helping people out. Certificate of Achievement for Operational Excellence at Mutual of Omaha. Scored in the top 5% percent on the Major Field Study Test at UNL, 2009. 2nd place at the Nebraska Cornhusker State Games for Chess, 2003.

CERTIFICATES

Have 5C security clearance for government security work. This is necessary for some of my work at West Corporation.