Resume
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PATRICIA ANN SPENCER 537 Lexington Avenue, Newport, KY, 513-400-2633 | [email protected] PROFESSIONAL SUMMARY My professional experience consists of employment as a Registration Specialist at St Elizabeth Hospital in Northern Kentucky; A Sales Representative for a Wholesale Company in KY; A Service Desk Administrator on the NATO Military Base in Kabul, Afghanistan; A Government Contractor for the IT Department in the Middle East; A lead for Patient Access at the Atrium Medical Center in Ohio. CERTIFICATION / CLEARANCE / AWARDS Active Secret Security Clearance Coding & Billing Certified Specialist (CBCS) Customer Service Excellence Award Comp TIA Security+ Comp TIA Project+ Comp TIA A+ 220-601 Essentials e-Harvard Leadership Training Certificate Microsoft Office 2007 Advanced Certificate Personnel Security Management Certificate Emergency Medical Technician (EMT) EXPERIENCE Registration Specialist - St. Elizabeth Medical Center: Northern, Kentucky 03/2015 to Present Performs duties such as obtaining and processing accurate information to identify the patient. Obtain all necessary signatures, copy of photo ID, insurance card and completion of forms required by third party payers in order to move the patient through the service departments and enable St Elizabeth Medical Center to bill for services rendered in a timely manner. Greets and assists patients, interacts with visitors, physicians office staff, physicians, and other employees of the St Elizabeth Medical Center while maintaining appropriate (need to know) patient confidentiality. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Responsible for Point of Service payments processed through RevSpring. Sales Representative - Cincinnati Surplus Actions (CSA): Newport, Kentucky 08/2013 to 03/2015 Responsibilities included cataloging merchandise and advertise on EBay and Craigslist. Greeted customer and managed the Store Front which consisted of antiques and wholesale merchandise. Service Desk Administrator - ITT Exelis TAC-SWACAA: Kabul, Afghanistan 03/2009 to 08/2013 Responsible for all aspects of the operation and maintenance of the Service Desk with a high level of experience and proficiency in conducting troubleshooting procedures with the customer when present or over the telephone. Responsible for monitoring, operating, managing and restoring services to personal computers (PC) or notebooks that were authorized access to the Secret Internet Protocol Router Network (SIPRNet) and Non-classified Internet Protocol Router Network (NIPRNet). Received and logged customer work order requests via Remedy application. Analyzed project issues and developed resolutions to meet productivity, and client- satisfaction goals and objectives. Developed mechanisms for monitoring project progress and for intervention and problem solving with section supervisors, site managers, military personnel and customers. Created and maintained user's accounts and email accounts in Active Directory. Developed and implemented policies/procedures and updated documents/forms in the data base.
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PATRICIA ANN SPENCER537 Lexington Avenue, Newport, KY, 513-400-2633 | [email protected]
PROFESSIONAL SUMMARYMy professional experience consists of employment as a Registration Specialist at St Elizabeth Hospital in Northern Kentucky; A Sales Representative for a Wholesale Company in KY; A Service Desk Administrator on the NATO Military Base in Kabul, Afghanistan; A Government Contractor for the IT Department in the Middle East; A lead for Patient Access at the Atrium Medical Center in Ohio.
CERTIFICATION / CLEARANCE / AWARDS
Active Secret Security Clearance Coding & Billing Certified Specialist (CBCS) Customer Service Excellence Award Comp TIA Security+ Comp TIA Project+
Comp TIA A+ 220-601 Essentials e-Harvard Leadership Training Certificate Microsoft Office 2007 Advanced Certificate Personnel Security Management Certificate Emergency Medical Technician (EMT)
EXPERIENCE
Registration Specialist - St. Elizabeth Medical Center: Northern, Kentucky 03/2015 to Present Performs duties such as obtaining and processing accurate information to identify the patient. Obtain all necessary signatures, copy of photo ID, insurance card and completion of forms required by third party payers in order to move
the patient through the service departments and enable St Elizabeth Medical Center to bill for services rendered in a timely manner. Greets and assists patients, interacts with visitors, physicians office staff, physicians, and other employees of the St Elizabeth Medical
Center while maintaining appropriate (need to know) patient confidentiality. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of
cultural background. Responsible for Point of Service payments processed through RevSpring.
Sales Representative - Cincinnati Surplus Actions (CSA): Newport, Kentucky 08/2013 to 03/2015 Responsibilities included cataloging merchandise and advertise on EBay and Craigslist. Greeted customer and managed the Store Front which consisted of antiques and wholesale merchandise.
Service Desk Administrator - ITT Exelis TAC-SWACAA: Kabul, Afghanistan 03/2009 to 08/2013 Responsible for all aspects of the operation and maintenance of the Service Desk with a high level of experience and proficiency in
conducting troubleshooting procedures with the customer when present or over the telephone. Responsible for monitoring, operating, managing and restoring services to personal computers (PC) or notebooks that were authorized
access to the Secret Internet Protocol Router Network (SIPRNet) and Non-classified Internet Protocol Router Network (NIPRNet). Received and logged customer work order requests via Remedy application. Analyzed project issues and developed resolutions to meet productivity, and client-satisfaction goals and objectives. Developed mechanisms for monitoring project progress and for intervention and problem solving with section supervisors, site managers,
military personnel and customers. Created and maintained user's accounts and email accounts in Active Directory. Developed and implemented policies/procedures and updated documents/forms in the data base.
Team Lead Patient Access Specialist - Atrium Medical Center: Middletown, Ohio 10/2000 to 03/2009 Maintained open communication with supervisors on issues and situations involving Patient Access Services. Responsible for conducting continuing education classes for insurance compliancy and cross-training staff members for department needs. Accurately completed the patient’s registration by collecting and entering all pertinent demographic and financial information into the
Admitted Discharge and Transfer (ADT) system for medical procedures, Outpatient testing and Emergency Department patients. Reviewed patient orders for compliancy and performed audits on Patient Access employees for accuracy.
EDUCATION
Coding and Billing Certified Specialist (CBCS) – Ashworth College: Medical January 2015
CompTIA A+ Certification - ARCENT University: Information Technology June 2009
Emergency Medical Technician (EMT) - Southwestern College of Business: Medical November 2000
Microsoft Office Advanced 2007 - Southwestern College of Business: Computer Business August 1996
Associate’s Degree - Southwestern College of Business: Medical Administrative June 1990
Computer Peripherals and Data Entry - Southwestern College of Business: Computer Business June 1986
