Resume
5
Resume Sarfaraj Firoz H.NO:- 730/7, 2 nd Floor Govindpuri, Kalkaji, New Delhi-110017 +919971755283, +919821924120 Email: [email protected] OBJECTIVES A professional with 4.2 years of experience looking to join a company in which I can contribute my knowledge and skills, work that will help me develop and enhance my skills and allow me to work with and learn from talented people, and allow me the opportunity to pursue my dreams & goals professionally. EDUCATION 10 th from C.B.S.E Board in 2006. 12 th from B.S.E.B board in 2008. B. Sc (Chem.) Hon’s from Karim City College in 2011. Professional details Worked with “The Chopra’s “N& N” Consultant Pvt. Ltd as a Customer Support Executive cum Tele Counselor from 24 th Sep 2010 to till 5 th Dec 2012. Job Profile Receiving calls from registered or not registered students, handling their query and problems regarding applications and arranging call backs from the side of counselors.
-
Upload
sarfaraz-khan -
Category
Documents
-
view
48 -
download
3
Transcript of Resume
ResumeSarfaraj FirozH.NO:- 730/7, 2nd Floor Govindpuri, Kalkaji,New Delhi-110017+919971755283, +919821924120Email: [email protected]
OBJECTIVES
A professional with 4.2 years of experience looking to join a company in which I can contribute my knowledge and skills, work that will help me develop and enhance my skills and allow me to work with and learn from talented people, and allow me the opportunity to pursue my dreams & goals professionally.
EDUCATION
10th from C.B.S.E Board in 2006.
12th from B.S.E.B board in 2008.
B. Sc (Chem.) Hon’s from Karim City College in 2011.
Professional details
Worked with “The Chopra’s “N& N” Consultant Pvt. Ltd as a Customer Support Executive cum Tele Counselor from 24th Sep 2010 to till 5th Dec 2012.
Job Profile
Receiving calls from registered or not registered students, handling their query and problems regarding applications and arranging call backs from the side of counselors.
Counseling the Students according to their Profile & Career Counseling.
Short listing of Universities & Courses
Handling the incoming call of the Student & Resolving the Queries.
Handling Incoming Phone enquiry Of the Student & Counsel them
Maintain Day to Day report of Phone enquiry & Sources analysis.
Maintain the report in CCPL Software system daily & update the data base.
Handling the Inquiry from University Side & Resolving the queries over Phone.
Maintaining the Consolidate report at the end of every months of Inquiry
Doing branch coordination. Maintaining the report of daily walk INS branch wise every month.
Doing marketing activities like attending fair, seminar and visiting school while having examination. Interacting with students and parents.
Doing regularly follows up by calling the prospective students.
Handling universities visits day to day in the office.
Handling GEI organized by the company every year.
Filling the applications of the students by online and hard copies for all universities in UK, USA, OZ and NZ.
Handling the day to day interview of the candidates and taking test of different profile.
Preparing consolidate report of walk INS and sources monthly and yearly wise.
Professional details
Worked with Interglobe Technology Pvt Ltd (IGTPL) United Airlines, as a Process Associate from Feb 7th 2013 to 4th Nov 13.
Job Profile
Handling Inbound calls from the side of passenger related to his/her delayed & missing.
Flight Reservations & Cancellation Of Tickets.
Working on Shares & Bolt Software system of the United Airline to help the Passenger to Get his/her bag on time and provide accurate correct information.
Communicating & Coordinating with the Airport all across the Globe & Handling the LOB, Missing item & Damage bag.
Taking Report of Delayed, Missing & Damaged Bags and Co-ordinate with the Airports.
Handling Reservation Query and baggage details.
Handling Complaints of the Passengers and providing resolutions.
Professional details
Self employed as a “Freelancer” for Study abroad destination such as USA, UK and Canada primarily from Dec’14 till June’15.
Assisting students who want to go abroad for higher studies as per their desired destination, helping them to decide right courses
As per their qualifications and grade, giving online assistance for applications and visas. Helping students with SOP and LOR
Editing for all the countries.
Professional details
Worked With “AECC INDIA PVT LTD” as a Tele-Counselor From 17th Feb 2015 to 2nd July 2015.
Job Profile
Doing outbound calls to the students on Web leads, Just dial & Sulekha.
Doing over the phone counseling for Australia, Newzeland& Canada
Doing basic face to face counseling & basic profiling of students.
Maintaining daily report of callings and walk-ins.
Attended training sessions with the universities day to day for the updates.
Professional details
Worked with Mnemonic Education Pvt Limited as a Student-Counselor From8th June’16 to till 30th Nov’16.
Job Profile
Counseling the students & handling queries regarding GRE, GMAT, SAT, TOEFL & IELTS etc Counseling students for overseas education such as USA, UK & CANADA. Doing Visa Application for USA and Documentations. Identifying prospective students through calling and follow-ups. Providing accurate and up to date information to prospective leads. Converting prospective leads to enrolled clients. Meeting targets as set by the company. Assisting in an in-house/ external event for promotion of company’s brand. Connecting with students for assisting them in their application procedures, visa applications etc.
Special Ability
Knowledge of well knows application such as Ms-word, Ms-excel, Ms-PowerPoint and many more. Typing speed 25 to 30 Wpm. Good Communication in English & Hindi.
Good written skills in English.
Personal Detail
Date of Birth: 30th Nov 1989.Father’s Name: Firoz Ahmed khanMarital Status: SingleNationality: Indian.
Strengths: Optimistic, Self Confidence and Never say Die attitude. Interests: Listening to Music and Traveling.
Date:
Place: Delhi
