G.Shiva ShankerE-Mail: Shivashanker21@gmail.com~ Contact: +919986635295, +919966937471

PROFESSIONAL PRÉCIS

Management Professional with 8+ years of experience in leading various portfolios within the domain - Financial Management & Control, - Commercial operations, - MIS Development, - Business Process Re-engineering: Business Analytics, Cost reduction, Process improvement, Organization

Transformation and Relationship Management.

ORGANIZATIONAL SCAN

Current Organization: Capgemini Business Services India Ltd..: Team Lead Sep ’11 ~ till date

Transition Experience:

Successful Transition of a new process on site from Oct’11 to Dec’11 in St.Cloud MN, USA.

Team handling expertise with 8 + years’ experience Business process Outsourcing in Procure to pay & Record to Report.

Good people and process management skills Ability to manage Transitions, both Onsite and Remote. Ability to lead/manage cross functional projects. Recruit, Train and Lead the teams. Migrated End to End P2P, cash applications process, Intercompany Accounting & General Ledger and Sales Tax

filing process. Analyze clients current operating model Support onshore team on early transition phase Maintained SLA throughout Knowledge Transfer and completed necessary documentations – SOPs and DTPs Daily review meeting with Clients to discuss on process improvement during stabilization period

MAJOR AREAS OF RESPONSIBILITIES

Managing Team size of 18 One point of contact for entire P2P process Providing data matrix to DEX and Command center team on monthly basis Hands on involvement in day to day activities by developing an in-depth understanding of the process, systems/application and

tools. Client facing and providing analysis/accuracy on SLA Working closely with operational towers to ensure their compliance with Global ISMS, BCMS policies & standard Imparting One-2-One Feedback to team members on an Adhoc, Monthly, Quarterly, Half Yearly and Yearly Basis Implementation and Driving Cost effective measures and Forecasting Resource requirement Ensure desktop procedures(DTP) are updated periodically and the DTP is followed by the team diligently for executing the

processes Hands on involvement in day to day activities by developing an in-depth understanding of the process, systems/application and

tools. Supervising PL/Sme’s on daily work allocation, production planning. In line with management and provide data information on P2P and R2R prospective People handling and people issues related Goal setting and providing the clear career path for PL’s and other team members

Working with Dex team, on the ongoing process issues and having the Tab on PI,CI and Creating of culture of Six sigma concepts

Reporting: Capture Volume inflow & Processor productivity for planning to work load balance. Paid on Time Analysis – provide data & help in doing the root cause analysis.

Preparing status reports and providing daily updates to the clients and superiors on ongoing work. Delivered 100 % defect free reconciliation. Prepare, Review and Distribute SLA report to all the stake holders

July’09 – April 2011 with GENPACT, Hyderabad as Process Associate (Global Finance & Accounts)

Accountabilities: Primary responsibility is MIS Reporting – Provide Financial & Non Financial Quantitative Metrics that Management uses to

evaluate the extent of progress towards meeting the Entities defined Objectives. Controlling & supervising the activities of the team and managing the work load through proper planning. Participate in Daily & Weekly status meetings with Service Delivery Leader, AP Supervisor and Business Functional Owners. Conduct time and motion study, base lining exercises and identify SLA and PLA metrics Provide working supervision to Coordinators in resolving escalations & customer queries.

Perform Quality Audit for Processing Accuracy by key field & operator. Providing action plan to improve accuracy. Assessing SOX testing for existing business processes and new business developments

Worked on Parked and Blocked resolutions. Investigation of issues/problems and resolve. Generating Sweeps report on daily basis.

Reporting: Assist Sr. Manager in publishing AP Monthly Scorecard for month-end reporting. Responsible for preparing & publishing Daily Scorecard to SDL & SMT. Paid on Time Analysis – provide data & help in doing the root cause analysis. Prepare and publish Parked & Blocked ageing report by vendor, reason & location wise. Circulate Report on Price Variance issues for Weekly Procurement call with Buyers. Calculate & Report % of Parked & Blocked and First Pass Yield% on a daily basis. Capture Volume inflow & Processor productivity for planning work load balance.

Significant Highlights:

Received 1 Client award, 3 Bronze & 1 Spot Award for the year 2009-2010 Received appreciation from SDL for assisting in outlining of Monthly Metrics Tracker file. Submitted a lean idea on reporting (MACROS) which saves 10 hours in a month.

April’08 – June’09 with Tata teleservices Ltd., Hyderabad, as Finance Executive in AP Circle finance

Accountabilities:

Preparing the Outsourcing employees monthly salary bills. Preparing ABU DST Salaries for all locations. Processing (Acquisition) commission’s payouts. Handling customer down payments.

Infrastructure and collocation invoices generations. WBS elements creations and controlling accounts for PR. Performance Commissions payouts invoice generations (Quarterly performance Q1, Q2, Q3 and Q4). Preparing the sale orders and generating the invoices. Calculation commissions on Schemes (RCV Schemes, Double Bonanza Scheme & Other schemes) Preparation of Vendor and Bank Reconciliation Statements by end of the month. Preparing the MIS reports on Daily basis. Handling the Supervisory role – Responsible for scheduling & monitoring the Day’s work including Quality Check to ensure high

Customer Service Standards Handling Escalations & Customer complaints & resolve complex process related Queries. Managing all accounting & reconciliation (GL Accounts) related aspects of RTGS and NEFT payments & Report the same to

Departmental Heads.

SCHOLASTICS

B. Com (Comp) from Osmania University, in 2003. Intermediate (Vocational Accountancy and Taxation) from Board of Intermediate Education, in 2000. S.S.C from Board of Secondary Education, in the year 1998.

TECHNICAL SKILLS

Functional knowledge in SAP. WINDOWS, EXCEL, MS WORD, & POWER POINT. Diploma in Computer Accountancy (Familiar with Accounting Packages viz. Tally, Focus). Post graduation Diploma In Computer Applications.

PERSONAL DOSSIER

Date of Birth : 05th March

Language Known : English, Hindi, and Telugu

Address : H.No 1001, Anu Prem Nilayam2nd Main, 8th Cross,Udaynagar, Behind Tin factoryBangalore.

Passport Number : H4133470 USA B1 B2 Visa (Valid up to August 2019)