Restaurant of Final Year Project
Transcript of Restaurant of Final Year Project
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Muhammad Yazid Roslan Improving Roslan Corner Marketingusing IT
Abstract
" project that could help the management and operation of 'ekal "badi Roslan
corner can be done by doing this given project! -bjectives of the project can be
done to know what will be the outcome of the project! 'nowing on what need to
be done# fact findings techni.ue have been used to gather all related information
so that it can be analysed in order to achieve the desired objectives! Certain
problems that are faced is basically on costing and also time to finish the project
given! /owever# by concentration on doing it# the project have been done where
some of the innovation are developed based on achieving the project objectives!
This project will go in details on the information related to the project such as#
company background# data analysis and findings and final products that can be
gained!
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Table of Contents,eclaration of -riginality..............................................................................i
"bstract..................................................................................................... i
"dditional Materials on the "ccompanying C,................................................v
"cknowledgment.......................................................................................vi
0 Introduction.........................................................................................1
0!0 &ackground of (roject....................................................................2
0!0!0 1ood Industry.........................................................................3
0!0!2 *M3 for Malay &usiness..........................................................4
0!2 (roject -bjectives..........................................................................5
0!4 -verview of the (roject..................................................................7
0!5 (ossible *olution for the (roject......................................................8
0!6 Chapter Conclusion.....................................................................10
2 Company &ackground........................................................................11
2!0 -wner of the Roslan Corner ..........................................................11
2!2 Roslan Corner (rofile...................................................................12
2!4 (roblems "rise............................................................................12
2!5 Recap of problems eist at the restaurant+.......................................14
2!6 (roblems on &umiputeras &usiness...............................................15
2!7 Chapter Conclusion.....................................................................16
4 Investigation89iterature Review............................................................17
4!0 1act 1indings Techni.ue...............................................................17
4!2 9iterature Review........................................................................20
4!2!0 -ld Town :hite Coffee Menu..................................................20
4!2!2 1lyers and (romotion of Restaurant.........................................23
4!2!4 Murni ,iscovery Restaurant 1acebook (age.............................25
4!2!5 "bang &urn &urger &akar *ystem and Receipt..........................28
4!4 Chapter Conclusion.....................................................................30
5 Methodology.....................................................................................31
5!0 Research ,esign.........................................................................31
5!0!0 :hich data are relevant;........................................................31
5!0!2 :hat data to collect;.............................................................31
5!0!4 /ow the data will be analyzed;...............................................32
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5!0!5 /ow the data will be illustrated;..............................................32
5!2 *ource of ,ata............................................................................33
5!2!0 (rimary ,ata........................................................................33
5!2!2 *econdary ,ata....................................................................33
5!4 (opulation and *ampling..............................................................34
5!4!0 (opulation............................................................................34
5!4!2 *ampling..............................................................................34
5!5 *ystem Methodology....................................................................35
5!5!0 "nalysis and
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? (roject Management..........................................................................73
?!0 (roject *chedule.........................................................................73
?!2 Risk Management........................................................................76
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Additional Materials on the Accompanying CD
Acknowledgment
I would like to wish my great and many thanks to my first supervisor# Madam Che
*iti Mahani on her help and guidance so that I may finish my report on this
project! 3ven I rarely meeting up with her# but her help would become my lesson
in the future!
"nd I also would like to wish my great thanks to my second accessor# Madam
=isrin "lyani Ishak on her guidance# and same goes to my supervisor# where both
person I rarely meet up! &ut still# by their guidance and skills that I have greatly
developed in /igher =ational ,iploma level# this project could achieve success!
This assignment or project have given me so much eperience that I might use for
the future# which later on can make me gain etra benefits and profits from it!
Many thanks I wish to all whose help me to complete this task!
1or sure# I will learn my lesson from the entire mistake that I have done and will
never do this kind of mistake if I am planning to further my study! This project has
given me big great lessons that make me realize how I have done terribly mistake
towards both of my supervisor and second accessor and also my own self!
9ast but not least# I hereby declare that the work in this report is my own ecept
for .uotations and summaries which have been duly acknowledged!
T/"=' Y->!
Yours sincere#
Muhammad Yazid bin Roslan
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1 Introduction
=ot too many small businesses like a small restaurant might get used to promote
their business and also using a system for their daily operation being done! &igger
company are well known with their system being used for day)to)day operation
which will make their business run much better! "s for the small restaurant# the
businesses have run for almost 0D years# and up until now# they are losing lots of
profit since 2 years have passed! This happen due to economic growth happen!
The attraction for people around is also another factor which brings the restaurant
may not gain enough profits!
3conomic growth at Malaysia makes it hard to attract more people to come to therestaurant! Many factors come in term of losing the profits! The restaurant is
selling many kind of menu with the same price for almost 6 years# and no
innovation being made by the manager! The manager also wants to make an
innovation not only on the management# but also gaining more profits so their
business can be run which can be passed to the younger generation!
"s of the project# some innovation will be made so that# it can makes the
operation on the restaurant running smoothly in term of booking one of the special
menu# promoting the restaurant to people# and also a system will be made for the
manager to use where he can view total sales by week# month and years! :ith
the innovation# the restaurant might continue the business operation and manage
to get back on track by getting profits and benefits like the first time the restaurant
being opened!
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1.1 Background of ro!ect
The 'ekal "badi 3nterprise Roslan Corner is a small restaurant which has been
opened since 2DD0# and manages by Mr Roslan -thman! /e is a former worker at
*hell (ort ,ickson as a (rogrammer# and he option from his work and starting the
business at the same year! The restaurant is selling local food which can be found
around Malaysia! The most famous menu in the stall is Mee Eawa! -thers# it sell
1ried Mee# 1ried Rice# =asi 9emak and many other menu! The restaurant has
only 2 workers# which is the cook and also waiter! "s for any record in inventory#
his wifeF Mrs! =oor "siah will be in charge and she also as the assistant manager
for the restaurant!
Though this is a small business# but some problems arise throughout the year passes! *ince 2 years up until now# the business have running slow# and when it
comes to track back on sales that have been done# there are no record can be
found! "nd not to mention# there are not much of promotions that shows the
restaurant is selling one of a food which comes from Indonesia recipe! "s of
ordering and booking some of the menu at the restaurant# it is possible to make#
and not to mention# the manager have already have this idea to be adapted!
/owever# no record has been done and no information will be recorded if an order
takes place!
*ince that the restaurant provided with booking of the Mee Eawa# for any occasion
based on customer needs# an idea for creating a simple system for the booking
menu will be done in order for the restaurant to easily keep track on the record!
This is for the future of the stall so that they can keep running the business!
*ome of the innovation also will be made for the restaurant! *ince that the
restaurant only have 4 staff including the Manager himself# a simple way to
reduce the works of the waiter will be made! *ome research have been done
towards a bigger company like Ice Room and -ld Town :hite Coffee# an ideas
came to adapt the services to the restaurant which can help the restaurant to
have the operation much easier compare to they only have 0 waiter to do all the
services job!
In order to solve the problems# certain objective for the project needs to be
identified! It need to be done so that# the stall might get back their profits and gain
many customer to keep operating the stall!
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1.1.1 "ood Industry
Many small)scale food enterprises is running under a simple organizational
structure# which consist of the manager who was the owner assisted by a few of the workers! There are many kind of industry for selling foods for eample# small
stall# night markets# restaurant# food processing industry and many more!
/owever# all this industry is using the same resources food for their business! The
usage of resources for food such as chicken# meat# vegetables# and other dos not
differ on each other at Malaysia! 3very restaurant will use this resource in term of
making their food which can achieve customer satisfaction on having it!
*ome introduction to food industry can be related with Malaysia is# the country is
full of resources in term of tropical and agriculture which relate with Malaysian
society! *ince that Malaysia is under "sian country# most of society will aware on
the nutrition value on each food being made in order for them to enjoy and also
making sure that their healthcare can be taken care off!
Years passed# Malaysia have changed in term of lifestyle which have lead them to
take an etra caution on what they eat and it have also increase the demand on
food which are convenience and healthy for they to consume every day! ,ue tothat# many restaurants have been opened in term of giving their best menu for
customer to eat and enjoying their life once in a lifetime!
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1.1.# $M% for Malay Business
*mall)scale food processing enterprises ehibit certain characteristics which
distinguish them from their large)scale counterparts $Chee# 0G@7%!
This small company is usually organized in a small business# which can be relate
as family or single person who wants to open a new company that may produce
any kind of product that they desire! "s for the location# they can be found on
suburban areas or urban areas# depend on the owner strategic thinking! $Bhani!*#
n!d%
*ince Malaysia have three races which was Malay# India and Chinese# each races
differ their marketing strategy in term for their business to run! "s for Malay races#
it can be seen around Malaysia# there are many opportunity that can be gained for
them to open a small business which focus on food industry! *tall# restaurant and
others is a simple eample that can be related to it!
/owever# Malay races have some difficulties on running their business in food
industry since that# the competition between each other is inevitable! ,emand
from society on Malay food is also one of a problems and due to that# Malay races
cannot ventured to a bigger scale in business! It is stated by Melaka Chief
Minister ,atuk Idris /aron where almost 4DH &umiputera could not achieve abigger scale of business! $The Malaysian Insider# 2D04%
In order for &umiputera to increase in term of involved more on this industry# the
Chief Minister state that# Malays must changed up their ways of thinking in order
to achieve on present days re.uirement to success in their business! $&ernama#
2D04%
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1.# ro!ect Ob!ecti&es
*ome objectives need to be identified so that the project will know where will it
lead so that all the problems that the user faced will be solve and making them to
gain profits on running the business! &elow can be identified the objectives of the
project+
1.#.1 'o impro&ise the plain menu paper to listed down menu for the waiter
to reduce multitask work
1or years# the restaurant waiter will need to write down the entire menu on
a blank paper! "s for the improvement# a simply order menu will have the
customer to write down their preferred menu# compare to having the waiter
to list down! "side from that# this innovation can easily make the manager easily keep track on how many foods have been sell on that particular day!
:ith this innovation# it will not only help the operation becomes more
smooth# but also increasing the works of the waiter much faster!
1.#.# 'o make a simple promotion to local people and their best menu for
the restaurant by creating flyers and brochures
=ot many people around know the eistence of the restaurant! (eople
who pass the road might notice it# but it will not make people to come to
the stall! &y making a simple brochure which can be distribute at the
restaurant# it can be one of a way which people can recommend to their
friends on the restaurant! It looks simple# but it will definitely attract more
people if they keep and shows on the promotion that the restaurant have
and provided in order to give the best food and services to the customer!
1.#.( 'o create a "acebook page for the restaurant promotion &ia social
network
*ocial network such as 1acebook# Youtube# Twitter and others is very
popular these days due to the usage of people on it! (eople will never stop
using it! :ith this advantage that the social network like 1acebook
provided# a simple 1acebook page will be made in order to gain people
attraction on the restaurant! The promotion of the page will be made
through friends and need their sympathy on sharing to other people on
what the restaurant provided!
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1.#.) 'o make a booking system on the restaurant speciality to inno&ate
the ideas to store information related to the restaurant management
The restaurant does provide booking for its own speciality which is Mee
Eawa! "s of the project# system on the booking for the Mee Eawa will bemade for the restaurant! "side from that# other menu also will become
available for booking! :ith the system# it can produce a receipt which for
this project# it will be kept for the manager to keep track on the booking
sales# and also made it easier on recording every booking happen on the
menu!
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1.( O&er&iew of the ro!ect
The project is mainly to help the restaurant on improving some of their marketing
strategy on gaining profits# promoting the restaurant via social netwrok and also
making the management which focus on booking menu and also making the
operation of the business to run smoothly where there will be no problems which
the manager stated# due to the project could solved all the matter!
1or the project# fact finding techni.ues will be used in order to gain any
information related with the project is interview# .uestionnaire and observation!
Interview will be done towards the manager of the restaurant to know what
problems eist for the restaurant! "fter the interview session is being done# an
observation will be done to gain etra information on the business operation! "sfor the .uestionnaire# it will be distributed to some of the customers in order to
gain their feedback! :ith that# it might help the manager to adapt on customer
likes for attracting more customers to come to the restaurant!
"s for the project# the restaurant will be introducing a new way of their marketing
strategy which simply enough promoting the restaurant via brochure and
1acebook page! *ocial network these days is used by entire people around the
world! 1acebook is a simple medium which can be use in order to promote the
restaurant! &rochure also will be made in order for the customer to have if they
are interested to come back to the restaurant! :ith some help on promoting the
restaurant# it might help gaining customer wants on trying the menu provided at
the restaurant thus giving benefits for the restaurant!
3ven this company is a small restaurant# many of ideas or innovation can be
adapted! *ome research that have been done towards bigger restaurant# an ideas
to adapt what they have done can be implement to this restaurant! "s stated on
the background project# a simple menu list down will be provided where in this
case# the customer will need to write down their own menu! *ince the restaurant
is lack on workers# this innovation will help the services much smooth compare to
have the waiter to do on many job for the services! " convenient ways might help
the operation running thus bring to more profits and smooth operation!
Mee Eawa is the main course of menu provided at Roslan Corner! Most people
does not know that the restaurant have a service on booking the Mee Eawa if they
have any occasion! The manager does not have any record on the booking menu!
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"nd due to that# a simple system will be made for the restaurant! "lthough it is a
prototype system# but some of the function can be use by the assistant manager
to record every booking on the menu order! :ith the system eist# it can help
smoothing the manager business operation and also for him to analyze on getting
more profits!
1.) ossible $olution for the ro!ect
In order to complete the project# some solutions have to be identified in order to
complete the project objectives! Regarding with it# a simple investigation have
been made and it can be identified that# to improvise the blank menu sheet for
ordering will be change by designing a new menu order by using Microsoft
Office *ord! " simple design need to be made in order to reduce the works of
the staff which will make it more conviniet since that the restaurant is lack of
workers!
"s for the promotion via social network# "acebook will be use in order to promote
the restaurant! " simple pages that shows the menu provided# services# some
promotions and others can be seen there! If the customer is interested# they may
give a call to the restaurant if they have any occasion or other things which
related to the restaurant! ,ue to current trends for people these days using
1acebook as medium for promoting their business# 'ekal "badi 3nterpriseF
Roslan Corner will grab this opportunity to do so!
The traditional ways to create brochure and flyers for the restaurant will need
Microsoft Office ublisher as the software in order to create both designs! &oth
brochure and flyers need to be made according to user wants and must show
informative information that people can read and can easily attract to the
restaurant! In order to gain more profits# more customers are needed so that the
business can run and achieve the manager target to keep succeeding giving the
best menu for their customer!
9ast but not least# to create a system that has the function of booking for the
menu which is one of the services provided from the restaurant# +isual Basic and
Microsoft Access will be use in order to create it! It is possible to create the
systemF however the system being created will only become a prototype for the
user! "ny information related to booking will be stored# and it is possible to
produce a receipt for both customers and manager for further use!
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In order to achieve the project objectives# one must do a simple research in order
to meet those objectives! ,ue to that# possible solutions have been identified and
the project could proceed for further construction!
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1., Chapter Conclusion
In this chapter# it is basically show to reader on what will be done in this project!
The objectives is clear to show on what will happen on this project and it will be
provided with fully information that could give the project to be successful thus
giving the opportunity for the restaurant to run their business which making them
to gain more profits and customer!
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# Company Background
'ekal "badi Roslan Corner 3nterprise is a small restaurant located at (ort
,ickson! It was opened on 2DD2 by Roslan -thman# the manager# the founder
and not to mention# the owner of the restaurant!
#.1 Owner of the -oslan Corner
The owner# Mr!Roslan was once a worker at *hell 9ubricant -il at (ort ,ickson!
/e was once a (rogrammer before he .uit from his job! /e then .uit from his job
and start planning on running any businesses! /e plans to open a small
restaurant where the restaurant will be selling all local food which Malaysian
people familiar with and some of the menu which can be found at Indonesia!
"fter several months# with his saving# he uses it to open his own restaurant# which
was named Roslan Corner! In order for the restaurant to become its own
company and registered as one of *M3# it was named as 'ekal "badi 3nterprise#
and not forgotten the name of the restaurant# which was Roslan Corner!
1igure 0
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#.# -oslan Corner rofile
Roslan Corner has only 4 staff working# which was the manager himself# waiter
and cashier# and also a cook! 1rom the very beginning# the restaurant gained
.uite a lot of number of the customer who comes# and Mr!Roslan manage to gain
much profits to keep running his business! Years passes# the restaurant change
the name to 'ekal "badi Roslan Corner 3nterprise due to the collaboration with
his friend# who owns a small car wash beside the restaurant!
The restaurant is usually operating only in the morning# from ?!DD a!m! till 02!DD
p!m! It usually sell local food# which was our country food# such as =asi 9emak#
Mee Eawa# Mee *oto# fried food# and many more# and basically# it is more focused
on breakfast food! &ut# customer rates that Mee Eawa as the famous food at (ort,ickson!
#.( roblems Arise
*ince 2DD@# the restaurant has a steady business in selling local Malaysian food
to people# or tourist! &ut# on that year# customers are getting fewer and the raw
material is getting epensive! Mr!Roslan face with a hard time to keep running the
business due to he could not afford to pay the fied payment for his workers and
also himself! 1or the payment# he could pay only based on the profit gain on thatday!
9ack of workers also caused a lot of customer run away due to they could not
being served by them! The cashier or waiter is currently taking two jobs at a time
which makes her busy and could not move around a lot! The cook could not leave
her position as of the orders will need her to be at her place! The manager has
the authority to make a drink for the customer and sometimes# he also becomes a
waiter!
3very staff has their own task to be done# which makes it not easy for them to
keep moving around freely! The manager could not afford to hire new staff as of
the lack of profits to pay the workers! *ince staff or workers have their own job#
the only person to move around a lot is the waiter# which has the job as a cashier
also! *he will have to move to get all orders by writing it down and it will be much
difficult if a peak hours for customer to come at the restaurant!
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"nother problem also can be detected where there are no records on any
important factors for the restaurant# such as records on payroll# records on profits
per day# records on raw material epenses# and many more! These records are
important so that# it might help the manager to keep track on it and also overcome
on how gain more profits for the stall!
*ome of the factors needed the manager himself to figure out what are the
solutions for his restaurant to keep running! -n this project# some of factors that
might help the restaurant could give an impact in order for the restaurant to keep
giving their best services for local people# tourist or other customer enjoy their
food!
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#.) -ecap of problems eist at the restaurant/
0! =o written information regarding with the management of the restaurant!2! =o promotion for the stall!4! 9ack of workers!
5! =ot much profits to pay for any epenses on payroll# goods and others!
:ith the problems stated# the project will solved some of the problems so that the
restaurant might keep running their business operation since that# as for
Mr!Roslan# the restaurant is important for him and need to keep on going! 3very
problems will have the solution where this project will go in depth of the problems
and it can be solved with each problems stated!
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#., roblems on Bumiputeras Business
1rom The Malaysian Insider# one of the news stated that &umiputera which mainly
for the Malay is having difficulties in term of involving to a larger scale of business!This business is mainly on the food industry! $The Malaysian Insider# 2D04%
Chief Minister ,atuk Idris /aron from Melaka also stated that Malay are more
focusing in retail businesses# eateries and restaurants! Compared to other races#
they takes more risk on having a higher or bigger scales of business! This could
happen due to Malays does not want to participate on the agriculture sector which
can help them to involved on a bigger scales of business which not also giving
them profits# but also for the economic growth for the country! $The MalaysianInsider# 2D04%
*ome of other problems faced by Malays is also one of the problems for them to
opened up business in a particular industry! It can be seen that Malay races are
more focus in food industry!
"side from the statement above# some of the other problems might arise where
&umiputeras to open any business is due to certain factors! &elow are the factors
which can be stated+
a. 0ow 0e&el of 'echnology
Most of *M3 that run food industry business is using the old or traditional ways on
running their business! This happen due to Malay races is familiar with the old
ways on running their business! *ince most of small enterprises might not have
the latest technology to promote or ways to run their business! It is common due
to financial problems might lead them to stick on the traditional ways for their
business! Technology is costly# and this is why most *M3 does not use the
current technology to improve their operation!
b. Competiti&e Market
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It can be seen that# there are so many stall or restaurant owned by Malays which
makes them to have competitor in the same industry! (roducing food on the same
type will make them to have more competitors which might lead losses to one
side! If they have an innovation or new marketing strategy# it might help them to
gain customer thus giving them more profits to run on their industry!
c. 0ack of "inance
This is a very common problems faced by any small enterprise like stall or
restaurant! 1or an institutions that provide some financial will not have enough
confidence to sponsor for this *M3 business! -ther than that# customer attractionon their business also become a problem for them to gain profits which will lead
them to be lack on financial does making their business could not improve for a
better future on business!
d. Management
It can be seen that on most small)scale food enterprises are managed by the
owners# who does not know much on the latest technology# modern techni.ues of
management# and many other factors that will lead to a poor .uality of
management for their business! Most of the owner can be seen is old people who
are still in charge on their business! They are not innovative and motivated! ,ue
to that# the always feel satisfy on running their business and what can be achieve!
This will make the *M3 will not going further for a better future that can gain many
profits for their business!
#. Chapter Conclusion
In this chapter# it can be known on what are the profiles of the company and
knowing that the restaurant is a small restaurant that have been opened for a long
time! To solve their problems# this project will go in depth on some ideas and
objectives that have been stated for the restaurant in order for them to run their
business in the future! *ome problems that they faced can be solved while other
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will generate the ideas from them to keep giving their best and uni.ue ways to
gain more profits and sales!
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( In&estigation20iterature -e&iew
(.1 "act "indings 'echni3ue "s of the project# an investigation must be made in order to gain the information
that can help and solved any problems that eist in the restaurant! "s for it# a fact
findings techni.ue have been used which was interview# observation and also
.uestionnaire which being distributed to the customer! 9ist of fact findings used for
the project can be listed below+
a. Inter&iewThe inter&iew session happen with the managerF which was Mr!Roslan at
his restaurant! The interview is being recorded and any important
information was stated in the interview! &y doing this# some of the
problems on the restaurant can be identified in order to solve it and
helping the restaurant to gain their profits back and also giving the
operation to run much easier with the innovation stated for the restaurant!
1or .uestion and answer session# it can be seen on Appendices 1! "s of
the inter&iew outline# the net page will show the outline!
b. Obser&ationObser&ation on the restaurant will be done in order to gain any
information on the business operation! Certain pictures have been taken in
order to gain any information which might help the stall to solve any
problems that they faced on the operation of day)to)day at the stall! "s for
the pictures and documentation gained from the stall# refer to Appendices
#!
c. 4uestionnaire4uestionnaire need to be distributed to any customer that comes! :ith
this# it might help to gain any feedback by the customer in order to analyze
it and what the customer feedback can be adapted to the restaurant in
order to attract more of them to come! 3ample of the .uestionnaire can
be referred on Appendices (!
Inter&iew Outline
Interviewee+ Roslan -thman Interviewer+ Muhammad Yazid Roslan
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9ocation8Medium+ 'ekal "badi 3nterprise Roslan
Corner
"ppointment ,ate+ 22 May 2D04
*tart Time+ 00!DD a!m!
3nd Time+ 00!4D a!m!
-bjectives+ To help and solve problems faced by
Mr Roslan on his restaurant for over 0D years on
business!
Reminders+ :eak on marketing strategy
in term of food price# no tracking on
stock and promotion to people!
"genda+
Introduction
&ackground on (roject
-verview of Interview
- (ermission of sample document review
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1igure 4
1igure 5
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Old 'own *hite Coffee Inno&ation
a. Interesting Menu
"s it can be seen on the -ld Town :hite Coffee# they were a big restaurant that
serves a great menu for customer that came! Their menu and dish was attracting
and delicious just only by looking into it! The menu which was provided will show
on what their menu will look likes compare to have just a name of the dish!
b. Code of Menu and Dishes
In the menu that -ld Town provided# they have specific food that they serve along
with the code of each dish! This happen due to paper sheets that need to be filled
in by customer is available on each table! Customer need to write down what they
want into the sheet and need to call the waiter once their order is done! The
services provided at the restaurant is simple enough which does not re.uired a lot
of movement and works for the waiter!
-elated with the ro!ect
"s related with the project objectives to reduce multitask work for the workers# this
research will make this ideas to be adapted to the Roslan Corner! *ince that the
restaurant is lack on workers which will make each workers will face multitask
work# this innovation can be adapted where services that re.uired the waiter to
take order will change to customer need to fill in the menu on a sheet of paper
made in this project!
This innovation will make the work to be reduce thus giving a great ways for the
workers to focus on their specific jobs! &y that# they will be no .ueue for the
customer if peak hours of the customer comes# which gives a great time for the
waiter to give their best effort and services in the restaurant!
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(.#.# "lyers and romotion of -estaurant
(romotions like flyers and brochure is a simple ways to be distributed by any
company or enterprise! Related with the project# here is the eample of the flyers
made by /otel Ritz Barden+
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1igure 6
romotion of $er&ices and Dishes
a. Interesting and attracti&e promotions
The /otel Ritz Barden is a hotel where everyone could stay in to have a any
occasion# or might come to the restaurant to have and enjoying the dish provided!
The flyers being made are interested for anyone and it is one way adapted by the
hotel to attract more customers! "ll the menu and dishes picture will give a ways
and ideas on what they could enjoy the menu and the prices shown is cheap for
everyone to enjoy!
b. Informati&e if interested
If any customer is interested with the promotions provided# there is a number that
they could call if they want to reserve places! "nd not to mention# the information
given in the flyers is fully informative and does not give the customer clueless on
what they could enjoy! " simple ways like this not only could attract more
customer# but also will give more profits for the /otel thus giving them to keep
going running their business in their industry!
-elated with the ro!ect
1or several year passes# Roslan Corner restaurant does not provided with any
promotions since they have opened! 9ocal people might know their restaurant# but
it is possible that they might not know services and dishes provided there!
Customer would think that the restaurant is like any other places that serve plain
and usual foods like Mee Boreng# =asi 9emak and others!
To show to the customer that what services and dishes provided to them# flyers
and brochure is the simple way to give them an ideas and what are the services
and dishes that the restaurant have! In order to gain profits# customer needs to
come!
&y then# it can make the restaurant manage to afford solving their financial
problems that they face before and this innovation will promote their restaurant in
order to attract more customers! "s can be said# more customers means more
profits!
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(.#.( Murni Disco&ery -estaurant "acebook age
1igure 7
1igure ?
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customer based on social network# 1acebook is one of a medium that can be
used! 1or that# the Roslan Corner Restaurant 1acebook page will be made in
term of attracting more customer thus giving them to gain more profits by the
sales of customer that come to the restaurant to enjoy their menu speciality and
services!
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(.#.) Abang Burn Burger Bakar $ystem and -eceipt
1igure @
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1igure G
"bang &urn &urger &akar is one of a restaurant that selling their one and only
best menu which was burger! 3veryone will enjoy &urger &akar due to their
delicious taste and signature dish provided! Most customer is satisfy by having
only this one menu only to enjoy! The convenient ways is they provide the menu
by having customer to .ueue up and just order up to the cashier!
-nce done order# the receipt will be printed out! The information on the sales will
be stored inside a system that the restaurant have! If any tracking need to be
done# they can just use the system or also use the receipt that can be printed out!
"s of the customer# if their order did not arrived# the receipt which is one of the
buying proof can be shown to gain their order!
-elated with the ro!ect
,ue to the restaurant does not have any system# a system will be made in order
for the restaurant to start keeping any information related to the restaurant
management! The restaurant does not provided any receipt even the cashier
machine! This information is an innovation that can be done in order for the
restaurant easily keeping track on the information!
The system is basically is focusing on the booking menu# where customer would
order any menu that they want in a bulk order! *ince there are no printed
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information that could be gained from the restaurant# the innovation of creating a
prototype system that functions to print out the receipt for the customer and
manager will be made in order to achieve one of a record that could be saved for
the restaurant!
"nd due to that# this project will give the restaurant much better .uality for
analysis that could they done in order to gain more profits and ideas for their
restaurant to keep on running the business and manage to increase their sales!
(.( Chapter Conclusion
In this chapter# for the project to meet it objectives# some research need to be
done in order to gain an ideas and innovation that the restaurant could adapt!
*ince that the restaurant did not have any changes for several years# this projectcould help the restaurant to gain their glory back# together solving their problems
faced over the years! Comparison between other bigger company can be adapted
for the restaurant since that# certain of their problems can be overcome by the
comparison! &y doing that# it is possible for the restaurant to increase their profits
and sales of their dish and menu!
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) Methodology
"s for the project# there were two methodologies being used! "s for the research
part# data will be collected for the 'ekal "badi 3nterprise Roslan Corner is based
on research design! "s of the system# Rapid "pplication ,evelopment will be
used in order for the system to be done!
This chapter will eplain on both part to innovate the ideas that could improve the
strategy for the restaurant and also a simple way to manage the information that
could help the restaurant to have much smoother ways when operating their
business!
art 1/ -esearch
In order to implement a new ways for the restaurant to use# research need to be
done in order to gain more information that could help the restaurant to gain back
their glory and profits that can make them running the business in the future!
).1 -esearch Design
This research will use
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).1.( 6ow the data will be analy7ed5
(roblems stated by the manager will be identified by giving a solution to
overcome the situation# internet research and self research to bigger restaurant to
gain some ideas and innovation could be adapted to the restaurant# and also the.uestionnaire given to the customer will be analyzed by using Microsoft 3cel!
).1.) 6ow the data will be illustrated5
"s of the research being done# data will be illustrated on ideas that could be done
so that the restaurant could adapt it in order for them to gain customer which will
bring them profits! "s for .uestionnaire which basically to know on services that
could be improve by the restaurant and ideas on the system that will be created#
once data counted and analyzed# the statistic on each .uestion data will be
illustrated by using Microsoft 3cel under bar chart view! "s for based on
observation and interview# some problems will be solved by the research was
being done and also prototype system being made# and some other solution
which will make the project becoming successful!
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).# $ource of Data
Two sources of data regarding with the research can be describe below+
).#.1 rimary Data
,ata regarding with the research is basically# by using fact finding techni.ue
approach and also research being done to gain ideas and innovation for the
project! It will be the primary data source! &ased on the .uestionnaire# analysis
will be done towards the feedback given by the customer and by the feedbackF
where as any new suggestion will be adapted for the restaurant! "s of the
interview# it is to know the common problems that the restaurant faced# and by the
objectives of the project stated# it will give some solutions that can be adapt to
solve the problem stated!
).#.# $econdary Data
"s for the secondary data# statistic# journal# and article will be reference regarding
with this matter! "ll the information or data can be collected from the secondary
data which have different answer or information! &y getting the data from the
secondary data# the research will be much efficient and accurate# and the best
answer regarding with the matter can be solved!
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).( opulation and $ampling
).(.1 opulation
"s of the .uestionnaire# population will be among the customer who comes to the
restaurant! Customer will be given a .uestionnaire in order to gain their feedback
towards the services that the restaurant provided to them# and by it# some ideas
on improvement could be gain in order for that ideas could be done towards the
restaurant!
).(.# $ampling
*ampling can be done by customer who comes to the restaurant which will be
around 26 samples to be collected which related with the matter regarding of the
feedback and ideas that could be gained based on their answer!
In conclusion# this method will give the ideas for the project to be done and also to
meet the objectives of the project! =ot only it will be adapted to the restaurant# but
it could help the restaurant to get more profits by all of the innovation and ideas
given towards the project!
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art #/ $ystem
).) $ystem Methodology
"s for the system for 'ekal "badi 3nterprise# R", is the methodology which has
been chosen for the project! R", is stand for Rapid "pplication ,esign! (hases
involved in this design can be shown below which related with the project+
3ach of the phases shown will have its own eplanation related to the system
being made for the restaurant! This is due to the system being made is only at
prototype phase in is less in cost! (rototype cycles phase does give the developer
to develop a prototype system for the restaurant! &elow can be eplained on the
methodology+
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).).1 Analysis and 4uick Design hase
"s of this project# the first phase will need the manager to be interviewed in order
to gain problem statement! This is needed for sketching the solution that can be
done towards the problems stated!
a. Analysis
"fter interview already being done# all re.uirements need to be stated and
analysis needed to be done which in this case# Mr! Roslan need to gain profits
and making the operation for the restaurant to run much easily due to lack of
workers and promotion for the restaurant! ,ue to that# an analysis on the
problems will be made in order to solve on the problems statement!
b. Designing
"nalysis on the problems statement can be found that# the manager will need a
simple system on booking their best menu which easily for the manager to keep
track thus give benefits for the restaurant and making the operation runs much
easier! &efore any process of designing a simple booking system being done#
some sketch on what will be needed for the system will be made!
"lthough the system will become a prototype which later can be used for the
restaurant# .uick design of the system is needed in order to know how the system
will run! :ith the analysis and .uick design# the system can already being
constructed!
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).).# rototype Cycles hase/
"t this phase# the system will be at designing phase together with adding certain
programming language into it! This phase will be on loop until the system meets
the re.uirement for the project! "s of this project since that it will be a prototype
system# this phase will be use and not to proceed until the Manager of the
restaurant wants the real system to be used! This is the phase that will be
adapted for the system that will be created for them!
Demonstrate
"t this phase# the system will be at the demonstrate phase! The prototype
system has all the major function needed which will be the main function
of the system like inserting booking information and customer information!-ther than that# interface will also be shown to the user! If addition or
enhancement needed based on build and refine phase# this phase will be
started back until the testing phase can be proceed!
-efine
"t this phase# the system will be at the enhancement or any addition is
needed or not! If the prototype system is lack on certain user re.uirement
or could not achieve the user re.uirement# build and demonstration phase
will be started back until the testing phase can be proceed!
Build
"t this phase# the system will be started to be build! The interface# function
and flows of the system which on design phase will be implemented at this
phase! If addition or enhancement needed based on demonstrate and
refine phase# this phase will be started back until the testing phase can be
proceed!
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).).( 'esting hase
The prototype system being done is already ready for the use of the user although
it just give the major function of the system! (resentation to the client is needed
so that# they may satisfy for the system on how it will be display for the use of the
user!
"t this phase also# user or manager will be teach on how the system function!
3ach button needed to be tested# how the system flows# and all that is needed for
the view for them! It is to show on the client how well the system function for
them! This is to avoid lost for the client when they are using the system# since that
both manager and the assistant is someone that have lack of IT knowledge!
&y the time the system does meet satisfaction from the user# the working and real
system will be made and will be implemented for the restaurant to use!
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).).) Implementation hase
"fter the testing phase# the system will be started to be implemented for the use
of user! "t this phase# the system is already completed! /owever# this phase will
be proceed if the clients want the fully function system! ,ue to the system is a
prototype system# it still can be implemented# but any addition of costing for
maintenance need to be paid by the client!
If there were any addition for maintaining the system or a complete system for the
restaurant to use# the system builder might do the maintenance needed! It
depends on what kind of addition or maintenance that the user wants!
If the system meets the satisfaction# a real complete system will be made for the
restaurant which might lead their operation running much easier to store
information related with booking of the menu! "nd if clients want an addition which
could help the restaurant to manage other data or information# the system will be
in a prototype phase again in order to achieve the full or working system for the
restaurant to use!
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)., $ystem $toryboard
In order to create the system# the interface of the system needs to be made!
*toryboard has been done towards what the system will be done in order to show
on how the system functions for the user! The interface also can be seen and
shows to the user the prototype system that will be made for them! &elow is the
sketch of the storyboard+
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). Chapter Conclusion
In this chapter# it can be concluded what type of methodology have been used in
order to gain information related with the project# and also the system sketch for
the restaurant! It can show that there eist 2 parts on this project# which one is
mainly for research for the restaurant to gain more customer# and also a system
that could give the restaurant to keep a new information related with their
management! This is focusing for showing techni.ues that could be done so that#
information gained will become helpful for the project to be done!
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, Data Analysis and "inding
"s of the restaurant part on information gained from the fact findings techni.ue
been used# some data can be done in order for the project to give the outcome
that can help the project objectives to be achieved! This data gained can help to
promote and give some ideas for the restaurant to keep getting more profits in
order for their business to run in the future!
1or the system# diagram that was selected to show on how the system functions
is by sketching the >se Case ,iagram and 3R,! This diagram can be shown
which can help for the restaurant to store information which related with their
operation! &elow can be shown the data analysis and finding that can be relatedto the project+
-esearch art
,.1 Analysis on "act "indings 'echni3ue used
,.1.1 Inter&iew
&ased on the fact findings that have been done to record the data regarding with
restaurant# some innovation need to be made in order the project objectives anduser satisfaction could be achieved! -ne of the fact finding techni.ue being used
is the interview# some problems that can be detected from the interviews can be
listed below+
a% =ot much of profits can be gained due to increasing of raw materials for
cooking# which the stall wants to give cheaper price in order to attract
more customers to come! This is a problem since that the restaurant
could not afford hiring new workers# to maybe operating their business!
b% =o written or data recorded for the restaurant management like payroll#
stock update# and many other related record!c% =o promotion being done towards the restaurant to promote their services
and best menu they have to local people or visitor that comes to (ort
,ickson!
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,.1.# Obser&ation
&ased on the fact findings that have been done to record the data regarding with
restaurant# some innovation need to be made in order the project objectives and
user satisfaction could be achieved! -ne of the fact finding techni.ue being usedis the observation# some problems that can be detected from the interviews can
be listed below+
a% 9ack of workers and each worker have to do multitask work in order to
complete their job day)to)day operation! This is basically can be seen
where waiter have to move around and it takes time to move around!b% *trategic location where most people can see the eistence of the
restaurant# but no promotion can be seen on the directory for the
restaurant services and menu provided!c% =o data recorded on the operation for the restaurant such as sales per
day# staff payment and booking information that just by calling the
manager and the manager will write down the order based on call!
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,.1.( 4uestionnaire
To analyse on the finding that was related to the .uestionnaire# each .uestion
answered will need to be analyse! This .uestionnaire is basically to gain etra
data that could help for the project objectives to meet! &elow can be shown each.uestion analysis based on feedback given+
1. Do you come here/
Always
Often
Raely
Question 1: Do you come here:
&ased on the chart above it can be seen that customer that comes is always
comes here! The total number of regular customer can be counted as 00 persons!
The remaining customer who was often comes to the restaurant is @ person# and
the remaining rarely comes to the restaurant which based on 26 sample of the
.uestionnaire! It could be visitor or tourist that comes and passes nearby and stop
enjoying to the restaurant!
The signature dish that the restaurant has might make them to come to therestaurant always! -ften customer that comes might have their own reason# but
still# they have answered to be often coming the restaurant# which shows that they
still come to the restaurant to enjoy the foods!
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#. *hat is your fa&ourite dish5
Mee !awa "asi #e$a% &ie' &((' K)i*+M)i* Ot*es0
2
4
6
8
10
12
14
16
18
20
Question 2: What is your favourite dish?
&ased on .uestion 2# it can be seen that most customer comes does enjoy
the restaurant signature dish which was Mee Eawa# and fried food! Most
customer enjoys the fried food could be it is cook based on order! >nlike other
restaurant or stall that sell like Mee Boreng or 'uew Tiaw Boreng# it has
already cooked early which makes the food will become cold!
*ince that both dish is hot# it could be the reason why customer select Mee
Eawa and 1ried 1ood as their favourite dish provided at the restaurant! :ith
this analysis# the restaurant could focus more on both dish and maintaining
the taste so that customer would not run away from them!
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(. 6ow much you spend at a time here5
5!
RM1 + RM10 RM10 + RM20 RM20 + RM30 ,RM30
5
8 8
4
Question 3: How much you send at a time here?
6!
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8. Is the price for the menu is reasonable5
@!
-es
"(
Question !: "s the rice for the menu is reasonable?
G! &ased on the chart above# it can be seen that most the sample customer
stated that the price for the menu is reasonable! This can be seen that
most customer are fully enjoyed with the dish and also pricing that the
restaurant provided! "lmost 22 sample answer Yes to the price that the
restaurant provided!
0D! *ince the restaurant is focusing more on their signature dish# they may
provided the best range of price for the customer to enjoys! This is
basically analyse by the Manager himself to serve customer the best price
of dishes while gaining enough profits to cover back the raw resources of
making any dish from the restaurant!
00!
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1#. 6ow do you think on the ser&ices pro&ided5 9i&e rating.
04!
Rating 1 Rating 2 Rating 3 Rating 4 Rating 50
2
14
54
Question #: How do you thin$ on the services rovided? %ive ratin&'
05! "verage rating which is 4 is given by the customer where 05 samples rate
it! There are 2 sample rate on 2 rating# while rating 5 and 6# both gain 6
and 5 rating from the sample! *ome analysis could be done that# this
happen due to lack of workers at the restaurant!
06! *ince that the restaurant does not have any changes for almost more than
0D years# it is common if customer would give that rating! "s can be seen
there# the restaurant does not have enough waiter to do on giving services
to customer! It can be seen that# only the waiter have to move around a lot
when the peak hours run at the restaurant!
07! *ince most other workers could not leave their position# this is the reason
on why from 26 samples of customer give only the restaurant rating 4!
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18. Does the waiter ha&e done mistake while taking order5
0@!
-es
"(
Question (: Does the waiter have done mista$e while ta$in& order?
0G! To know whether the waiter have done mistake or not# this is the .uestion
to gain the feedback! It can be seen that# most customer stated Yes where
the waiter have done a mistake! This might happen due to factors like
peak hours or too many customer came which make the waiter have to
many works to be done!
2D! &ased on the observation on the peak hours also# it can be seen that the
waiter is rushing to do many kind of works# this is because she is
responsible to serve the customer with the dish and drinks provided!
*ometimes# the Manager himself as drink makers will help the waiter to do
the job# but it is rarely seen when the restaurant faced with peak hours!
20! ,ue to that# there are some innovations need to be made to reduce this
type of mistake or problems based on this .uestionnaire!
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##. Is it con&enient for the order to be listed by yourself due to lack of
workers5
24!
-es
"(
Question ): "s it convenient for the order to be listed by yourself due to lac$ of wor$ers?
25! "n innovation that could help reducing the errors being done by waiter is
to do listed down menu paper where customer themselves will need to
write their menu on a sheet of paper provided! &ased on the
.uestionnaire# it can be seen that 0G samples agreed to have this
innovation being adapted at the restaurant!
26! *ince mistake have happen from the waiter sides# it can help to reduce or
stop any mistake that might happen and customer themselves will have
the authority to write down their desire menu! This innovation is great for
the restaurant since that# the mistake is what the restaurant need to avoid
in term of giving good services to the customer!
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#. Do you like menu being order by yourself since the waiter is only
one5
2?!
-es
"(
Question *: Do you li$e menu bein& order by yourself since the waiter is only one?
2@! Related with .uestion ?# an innovation that could want to be adapted have
gain a positive feedback from the customer! &ased on the .uestionnaire# it
can be seen that 0G samples which was the same samples are agreed to
have this innovation being adapted at the restaurant!
2G! *ince mistake have happen from the waiter sides# it can help to reduce or
stop any mistake that might happen and customer themselves will have
the authority to write down their desire menu!
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(). Do you e&er do any booking on the menu pro&ided at the restaurant5
46!
-es
"(
Question 1-:Do you ever do any boo$in& on the menu rovided at the restaurant?
47! 1rom this .uestion# it can be seen that 05 person of the samples have
done booking on the menu# while the remaining is never done it! This
could happen for those who are regularly come to the restaurant and also
have satisfy with the booking services from the restaurant! :hile others#
might not aware of the promotion and services done from the restaurant!
4?! This could be a great idea for the restaurant besides serving the customer
who dines in there! :ith this service# it will become like a part time job for
them to gain more profits in order to give a great dish and services for their
customer and making their business may run as well in the future!
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(;. *ould you like to book any menu from the restaurant5
4G!
2()l' y() li%e t( 3((% any $en) f($ t*e esta)ant1
-es
Question 11: Would you li$e to boo$ any menu from the restaurant?
5D! Most of the customer would like to do any booking menu from the
restaurant# which can be gain by the data from .uestion 00! This happen
for those who are interested on booking menu provided at the restaurant!
50! *ince this whole new idea to develop a system based on booking menu#
this could be a great idea for the restaurant besides serving the customer
who dines in there! :ith this service# it will become like a part time job for
them to gain more profits in order to give a great dish and services for their
customer and making their business may run as well in the future!
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,.# romotion &ia $ocial
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$ystem art
,.( =se Case Diagram
1igure 00
"s can be seen on the use case# there are 4 users involved for the booking
system to run! The user basically the assistant manager will have to do most of
the function of the system! Customer will be involved if booking will take place and
manager will keep track on booking information and store the information for later
use!
In order for the system to store the information related with the booking# each user
will have to involved! It can be seen also that the task that can be done with the
eistence of the system made for the restaurant! :ith the system made although
it is still a prototype# most of the function can be run in order to achieve the project
objectives that might help the operation for the restaurant to run much easier
compare to no documentation being written before!
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,.) %ntity -elationship Diagram
In order to make a system# an 3R, need to be sketch in order to know what data
and information are needed for the system! ,ue to a prototype system need to be
made# the sketch of the 3R, might give the system information that can be stored
by the restaurant! *ince the system is focusing on booking of the menu# there are
4 eisted table needed which was the customer# ordering and also menu
provided! :ith the data# it can be used for the restaurant in order to make the
system is usable for the restaurant even it is still prototype!
&elow can be shown the 3R, which an analysis has been done towards user
problems in order to create the system+
1igure 02
*ince the system is focusing the booking menu# this is the data that are crucial for
the system to meet the booking term! Customer information are needed due to
reservation on the menu must have the details of the customer! Menu are fied for
the restaurant since that currently# the menu provided is only for a bigger booking
which minimum only 0D unit of menu! "s of the ordering information it need the
details in order a receipt can be produce!
This receipt is basically needed for reference for the customer and those who are
just paying the deposit for the booking! -nce they have confirmed# they may bring
the receipt for update their ordering status thus giving them the full payment
receipt of the booking! "nother receipt also will be printed out for the manager to
keep and store for further use which can be use for tracking and checking on the
booking sales!
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,., Class Diagram
"s of the system# class diagram of the prototype system can be done which can
be shown below+
1igure 04
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,. $e3uence Diagram
1or the system main functions which to add new details on the customer who
wants to book the menu# here can be shown on the flow of the system which
basically on the main function of the prototype system+
1igure 05
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,.8 $ystem -e3uirements
In order to create the system and also to make all the used re.uired based on the
user problems# specifications on the software need to be identified in order for the
system to be runs! This is mainly focus for the prototype system that can be
implemented to the restaurant! &elow can be shown the specifications based on
both criteria which are+
a. 6ardware
&elow are the specifications for the hardware using the Lisual &asic 2DD@+
Computer2processo
r
Computer with (entium 044 megahertz $M/z% or higher processorF
(entium III recommendedMemory R"M re.uirements for "ccess 2DD? depend on the operating system
used+
Minimum + 02@M&
Maimum + 602M&
6ard disk 0?D M& of available hard disk space
Operating system :indows G@# :indows G@ *econd 3dition# :indows Millennium
3dition $:indows Me%# :indows =T 5!D with *ervice (ack 7 $*(7% or
later# :indows 2DDD# or :indows ( or later!
Dri&e C,)R-M drive
Display *uper LB" $@DD N 7DD% or higher)resolution monitor with 267 colors
eripherals Microsoft Mouse# Microsoft IntelliMouse# or compatible pointing
device
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b. $oftwarec! &elow can be stated the software specifications for running the
Microsoft "ccess+
d!e! "s of the Lisual &asic# here can be shown the minimum
specifications to use it+f!
g! 1igure 06+ *ources from Microsoft Corporation# 2DD7!h.
i. ersonnel j! (ersonnel that is involved for the testing re.uirement is# the developer
himself! The developer must know on each function that the software
provided so that# if any errors occur when testing the system# developer
can modify or edit the system so that# the system can achieve the user
re.uirements for the &ooking *ystem of Roslan Corner!
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,.; Chapter Conclusion
In this chapter# based on fact findings techni.ue have been used and logically self
research being done have made all the data to be adapted for this project! In
order to meet the project objectives# each of data gained need to be analyzed!
-nce done# it can be made into a real working thing or system which gives the
restaurant to make a new way for their business to run in the future# thus leading
them to gain profits which attract customer! *ince that customer is their main
source of profits# rewarding with a new attraction or present will make them to
always come to the restaurant!
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-ecommendation
"s stated on the previous chapter# in order to make this project a reality# this
chapter will show on what are needed to be done in order to solve user problems
and suggestion that have been provided before! (roject objectives need to be
achieved in order for those of listed criteria that have been mentioned can be use
for the client at the restaurant!
&elow are the recommendations that have been done towards the project+
.1 rototype $ystem
" simple system for Roslan Corner has been made# where it will make it easy for
them in order for customer who wants to book their top sales menu which is Mee
Eawa! This system will help the operation for the restaurant much easier where
each of the information relating with booking for the menu can easily printed out
and also easy for the manager to keep track on sales of the menu!
"s of the system# it can be referred on the C, $Appendi% where the
prototype system being saved! >ser manual also have been created for the
system in order to give guidance and ways for the user to run the system
according to what have been developed for them!
3ample of the system interface can be shown below+
1igure 07
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.# Ordering Menu for *aiter
It has been stated on the previous chapter that the Roslan Corner does not have
enough staff to work! The waiter of the restaurant is doing multitasking job# where
she will not give her best services for the customer!
In order to make the waiter to have less work rather than moving around to
take orders from the customer# an innovation have been made based on the ideas
from bigger restaurant like -ld Town :hite Coffee# where customer just need to
write their orders on the menu order paper provided at each table! =ot only it will
make the waiter not to do so many works# but also making the operation running
on the restaurant much easier since the lack of workers eisted!
&elow can be shown on what has been changed from previous to the innovation
made+
Changes of Menu Ordering1rom a blank paper sheet
1igure 0?
-rder Menu for Customer
1igure 0@
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.( romotion of "acebook ages
*ince social network these days have been widely used# as of this project# an
opportunity to promote the restaurant is used by creating a page on 1acebook!
The restaurant that have been opened a long time ago might attract people who
uses this social network will know the eistence of this restaurant!
If people do have any vacation to (ort ,ickson which has become one of
Lacation (lace in Malaysia# they might come to the restaurant to enjoy food and
services like no other small restaurant provided! /ere is one of the eample of
1acebook page that have been created in order to promote Roslan Corner+
1igure 0G
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.) %ample of "lyers and Brochures
In order to promote to local people on the eistence and services provided from
the restaurant# some of the flyers and brochure will be distributed to the owner
friends shop or promotion on the restaurant itself! It will not only bring customer
from local places# but also outsider customer that might attract to come to the
restaurant! 3amples of flyers that have been made in order to promote the
restaurant+
1igure 2D
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&rochure design can be seen below+
1igure 20
1igure 22
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., Costing and Budget
In order for the flyers and brochure to be made# some paperwork related with the
costing for both item need to be done in order to give a guideline for the
restaurant to sponsor on promoting their restaurant! RM0DD!DD is the budget for
the manager which he was able to sponsor in order to promote their restaurant!
&ased on the design of both item# the manager have agreed to use it and will be
able to sponsor both item to be printed out! /ere are the tables on paperwork
costing related for the promotion+
Costing for "lyers and Brochures
"lyers Cost
Colours *heet+ RM0!DD $0)0D paper%
Colours *heet+ RMD!@D $0)6D paper%
(hotostat+ RMD!D6 $0)0DD paper%
"or the restaurant+
RMD!@D O 4D paper P RM5D!DD
4D papers is the estimation given by the manager in
term of printing the flyers for colours printing to
testing out for the promotions!
"s of photocopy# another etra 2D paper will be
printed out and costing will be RM0!DD for 0 set!
Brochure Cost
Colours *heet+ RM2!DD $0)0D paper
for both side%Colours *heet+ RM0!7D $0)6D paper
for both side%
(hotostat+ RMD!0D for each printing
for flyers!
"or the restaurant+
RM0!7D O 4D paper P RM5@!DD
4D papers is the estimation given by the manager interm of printing the brochures for colours printing to
testing out for the promotions!
"s of photocopy# another etra 2D paper will be
printed out and costing will be RM2!DD for 0 set!
'otal Cost/
Q-M): > -M1 $1lyers Cost% S Q-M); > -M# $&rochure Cost% P -M?1!
1rom the sponsor given by the manager# the costing for both promotion does meet within the
price given!Information/
@Price for the printing and photocopy is based on quotation given by Kedai Alat-alat Tulis
located at Port Dickson.
. Chapter Conclusion
It can be conclude that# this chapter shown all of ideas and innovations that can
be adapted for the restaurant# which was can be done by doing this project!
"lthough many of the ideas and objectives stated on this project can be done by
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the restaurant itself# but this project have become one of a medium for the
restaurant to generate ideas which might help them to gain their glory back in
food industry! " simple way# can give an impact for the restaurant in order for
them to adapt with new or latest technology which could bring them much forward
in their *M3 level for the restaurant!
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8 ro!ect Management
In term of running the project# schedule and what need to be done must be
planned! The project must be managed in order to achieve on the final desire for
the project! To properly manage on running the project that has end result# certain
criteria will be written and can be shown below+
8.1 ro!ect $chedule
&elow can be shown the project schedule for the project along with Bantt Chart
sketch# :&* and schedule for the project+
a. 9antt Chart
This is an eample of Bantt Chart that have been created in order to do
any task related with the project! "s of the Bantt Chart# it