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Slide 2 Restaurant Management System Point-of-Sale Systems Table Management Systems Home Delivery Software Inventory Control System Menu Management System Recipe Management Nutritional Analysis Slide 3 Point of Sale Systems Made up of a number of POS terminals that interface with a remote central processing unit. Slide 4 Point of Sale System A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios. Slide 5 Point of Sale System A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios. Slide 6 Point of Sale System A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios. Slide 7 Point of Sale System A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios. Slide 8 Slide 9 Benefits of POS Elimination of arithmetic errors Improved guest check control Increased average guest check Faster reaction to trends Reduced labor cost Reduced credit card expense Reduced late charges Slide 10 POS Hardware 2 types of terminals: - server/precheck terminal used for entering orders only. - cashier terminal used for both entering and settling checks. Terminal design Slide 11 POS Hardware A terminal may consist of : Screen / touch screen Keyboard Printer Magnetic stripe reader Slide 12 Micros 1700 Slide 13 Micros 2700 Slide 14 Micros 3700 Slide 15 Micros 8700 Slide 16 Micros 9700 Slide 17 POS Hardware 3 types of guest check printer - dot matrix or impact - thermal printer - laser printer expensive Hardware platform - DOS based - Windows based Slide 18 Networking CPU Terminals Printer PMS Slide 19 POS Hardware Slide 20 Slide 21 Slide 22 Benefit of handheld terminal Delivery of food is quicker, resulting in a higher average check and table turnover. Server has more time for servicing guests and suggestive selling. Employee morale increased because tipping increased 15 to 20 percent. Training time was significantly reduced. In 1992, the first touch-screen handheld was introduced. In 1992, the first touch-screen handheld was introduced. Slide 23 Drawbacks of handheld terminal malfunction in hot weather interference with other FM transmitting signal expensive unit price high replacement cost (i.e. stealing) others Slide 24 Slide 25 Slide 26 Slide 27 Self-Ordering Systems Slide 28 Slide 29 Kitchen Display System Highlights alert orders in yellow or red to indicate an order has exceeded expected prep time Monitors time to prepare Allows user to define preparation times Intuitive icons display Rush Order, VIP and Void status View the status of each table in the restaurant at a glance Generates real-time reports on kitchen performance Slide 30 Slide 31 Table Management Reservation processing Wait List Management Table Assignments & Server balancing Communication Network View the status of each table in the restaurant at a glance Table buttons change color to indicate Table Vacant Guest Seated Kitchen Working on Order Entree Served Order Late Slide 32 Slide 33 Menu Management Chef Tech Software Recipe/Menu Costing Inventory Control Nutritional Analysis Create orders from pars POS & Purchasing Interface Slide 34 Inventory control system Inventory control system tracks product quantities and prices and provides accurate information on inventory activities in a timely manner. create vendor and product file design inventory worksheet take inventory print reports inventory extension reportinventory extension report food usage reportfood usage report reorder quantity reportreorder quantity report purchased orderpurchased order receiving reportreceiving report Slide 35 Slide 36 Menu management system detailed item sales analysis insight into what inventory usage and cost sales Create ingredient files Create recipe file Create menu item file Post quantities sold and generate menu analysis reports - product cost or menu mix report - menu price analysis report - theoretical usage report -perpetual inventory report