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What does Customer Service in

Restaurant mean?

Customer Service is an effort that do in ouroutlet to fulfill the Guest needs (Service,

Product, Environment) with the intention toprovide unforgettable dining experience

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Why Customer Service is

important?To build a good rapportwith the GuestAs an interaction toolstoward Guest and amongstaff.To build good Reputationand Image of theCompany.

Gaining trust from the theGuest toward our productand service.Make up the Guest as ourloyal business partners

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High quality Food and beverage will worthlesswithout sincere service.

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Why do we occasionally fail inimplementing Customer Service?

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“ This is because there is no Sincerety in doing our job.”

There are 3 majorfactor that causedCustomer Servicecan’t be maximal

accomplished.

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Attention to detail

Looking after for the need of the Guest who come to ourrestaurant.

Knowing the character of Guest.Treat the Guest equally regardless seeing their race, appearance,gender, social; status, background, religion,etc.

Always trying to deliver assistance when it’s needed. Have capability to give suggestion toward food and beverageordered by the Guest.Being knowledgeable of all the product.

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Personalized Service

Consistently provide a warm smile and greeting in any condition.

B e familiar with the Guest name and recognize their preference.Propose kind assistance and always recommending of eachproduct.Maintaining positive attitude and behavior professionally.

Ask for the name of the new Guest.

Express exit greeting constantly.Exceeding the Guest needs before it is being asked.

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HOW DO WE RECOGNIZEOUR GUEST?

By putting ourself into their

‘shoes -

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What do we have to know from our

Guest?Understanding of their time ofvisiting our store.

Understanding of their time to betaken care of nicely in ourrestaurant.Understanding of their behavior ofbeing selective, picky, or choosy.Understanding of their rush time.

Understanding the need of beingtaken care, to listen their point ofview.Understand their need to beconsidered as Very ImportantPerson.

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Every Guest is an asset to our

bussines.

Maintaining loyal Guest is moredifficult rather than having new

one.

Thing to remember:

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Things below are several principlesin implementing Customer Service

Polite all the times and make smile as the core part ofyour life.Never ignore the Guest.Being friendly and nice, while continually greet the Guest

warmly.Being a good listener and look after the Guest needspersistenly.Put a high respect toward our Guest.

Anticipate Guest needs quickly and in a proper way.Consistently maintain service, product, and environmentbased on high quality standard.Honest.Maintaining body language and warm tone of voicenprofessionally.

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Things to be performed :Warmly smile.Remembering the Guestname.Knowledgeable

AttentiveFlexiblePolite and friendlyGreetingConsistentCareEnthusiasticHonestSincere

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Things to remember:Implementing Customer Service is not as

difficult as we imagine

Put value on our own job and efforts, doing it

sincerely from ourheart and there would

be a satisfactionwithin ours

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G O O D L U K