Resposta qüestionari CDP · 3/2/2020 CDP and

(Eco-Management and Audit Scheme).

v

Resposta

qüestionari

CDP

2017

3/2/2020 CDP

https://www.cdp.net/en/formatted_responses/pages?locale=en&organization_name=CaixaBank&organization_number=4081&program=Investor… 1/78

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Climate Change 2017 - CaixaBankModule: IntroductionPage: IntroductionCC0.1IntroductionPlease give a general description and introduction to your organization.

CaixaBank is an integrated financial group that operates a banking business, conducts insuranceactivities and is a shareholder in international banks. It also has interests in leading service sectorcompanies. CaixaBank is the leading financial group in the Spanish market with active assets valued inEUR 347927 million as of 31 December 2016.CaixaBank is listed in the top sustainability indexes worldwide: Dow Jones Sustainability Index (DJSI),FTSE4Good and Advanced Sustainable Performance Indexes (ASPI), scoring A in CDP the last threeyears. In 2016 the Group had six key business lines serving around 13.8 million customers in individualbanking, personal banking and private banking for individual customers and banking for SMEs,business banking, and corporate banking for enterprises. CaixaBank rounds out its portfolio of bankingproducts and services with the specialized services of its pension and life insurance business. Theinsurance group offers an extensive array of pension plans, life insurance products and risk-lifeinsurance for individuals and businesses. CaixaBank’s subsidiaries provide operational support to thebanking activity.As for International banking activity, CaixaBank runs operational branches in Poland and Morocco. TheGroup has representative offices in the following countries: Italy, UK, France, Germany, China, Turkey,Singapore, the United Arab Emirates, India, Egypt, Chile and Colombia. CaixaBank has partner banksas banking investees: Inbursa, Banco BPI, Erste group Bank, Bank of East Asia and Boursorama.

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CaixaBank shares the commitment of its leading shareholder, “la Caixa”, to people and theenvironment, while showing a willingness to create value for its shareholders and make a clearcontribution to society.

In 2016 Caixabank obtained several awards especially regarding its innovative projects and its level oftechnological development. These are some of the awards received: Bank of the year in Spain (by TheBanker); World’s Best Private Bank for Digital Communication (by The Banker and Private WealthManagement); Celent Model Bank of the year; Global Innovator 2016 (by the financial associationEFMA and Accenture); Best Consumer Digital Bank in Spain (by Global Finance) and World’s besttechnological project (by the Banker).

CaixaBank’s commitment to the environment is shown in its efforts to improve efficiency and cutemissions by managing and reporting the direct and indirect environmental impacts, and by the focuson sustainability in its financial and investment policy in terms of the risk assessment criteria of theprojects that could be financed, and regarding the type of projects backed. As a signatory of theEquator Principles, since 2007 CaixaBank has commited to responsible financing. By adopting theseguidelines, CaixaBank is committed to apply them to all the project-financing in which it takes part andthat require financing over seven million Euros. In line with these Principles, for these projects to beapproved, they must have a positive evaluation, which means writing social and environmental factorsinto the analysis, in line with the standards set by the International Finance Corporation (IFC).

CaixaBank’s new environmental and energy policy focuses on:1) Guaranteeing compliance with legislation and environmental and energy regulations applicable to itsactivities, as well as other commitments that the institution has taken on voluntarily.2) Raising awareness and employee engagement in Climate Change related issues.3) Incorporating social and environmental criteria into business strategies, products, financing servicesand investment policy. This includes the management of risks and opportunities associated with them. 4) Developing a business aimed at fostering renewable energies and promoting the purchase of energyefficient products and services designed to improve and optimise energy use.5) Engaging with suppliers, so that they commit to Caixabank’s corporate social responsibility andenvironmental and energy policy.6) Supporting initiatives that are geared towards preventing, mitigating, adapting or responding toclimate change.7) Communicating these measures to clients, stakeholders and society in general using the (a)Integrated Corporate Report, (b) responding to the CDP and (c) through the space EcoCaixa(www.lacaixa.es/ecocaixa) which promotes sustainable practices in society, (d) in the environmentsection at the Corporate Responsibility website and (e) by certifying the Environmental ManagementSystem under the international ISO 14001 standard and the European 1221/2009 EMAS regulation.All this is managed by CaixaBank’s Environment Committee chaired by the CEO and representativesfrom different business and support areas. The committee defines the CSR strategy and policies insustainability matters.For further information visit: http://www.caixabank.com/responsabilidadcorporativa_en.html

CC0.2Reporting YearPlease state the start and end date of the year for which you are reporting data.The current reporting year is the latest/most recent 12-month period for which data is reported. Enter thedates of this year first.We request data for more than one reporting period for some emission accounting questions. Please providedata for the three years prior to the current reporting year if you have not provided this information before, orif this is the first time you have answered a CDP information request. (This does not apply if you have beenoffered and selected the option of answering the shorter questionnaire). If you are going to provide additionalyears of data, please give the dates of those reporting periods here. Work backwards from the most recentreporting year.Please enter dates in following format: day(DD)/month(MM)/year(YYYY) (i.e. 31/01/2001).

Enter Periods that will be disclosedWed 01 Jan 2014 - Wed 31 Dec 2014

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Enter Periods that will be disclosedThu 01 Jan 2015 - Thu 31 Dec 2015

Fri 01 Jan 2016 - Sat 31 Dec 2016

CC0.3Country list configuration Please select the countries for which you will be supplying data. If you are responding to the Electric Utilitiesmodule, this selection will be carried forward to assist you in completing your response.

Select countrySpain

CC0.4Currency selection Please select the currency in which you would like to submit your response. All financial informationcontained in the response should be in this currency.

EUR(€)

CC0.6ModulesAs part of the request for information on behalf of investors, companies in the electric utility sector,companies in the automobile and auto component manufacturing sector, companies in the oil and gassector, companies in the information and communications technology sector (ICT) and companies inthe food, beverage and tobacco sector (FBT) should complete supplementary questions in addition to thecore questionnaire.If you are in these sector groupings, the corresponding sector modules will not appear among the options ofquestion CC0.6 but will automatically appear in the ORS navigation bar when you save this page. If you wantto query your classification, please email [email protected] you have not been presented with a sector module that you consider would be appropriate for yourcompany to answer, please select the module below in CC0.6.Further Information

As every year, in 2016 CaixaBank details and analyzes the evolution of its carbon footprint followingthe ISO 14064-1. However, the base year (2009) and subsequent years (2010-2016) have beenrecalculated due to the significant changes in the organizational and operational boundaries, asestablished by ISO 14064-1:2012. This year, the recalculation of the carbon footprint for 2009-2016includes no organizational changes but includes an operational change, which is the incorporation inscope 3 of the section 3.3 Fuels and energy related activities. Therefore, CaixaBank recalculated andverified the base year and subsequent years, restating the historical data, to ensure that it reflects thecurrent organizational and operational boundaries.

Module: ManagementPage: CC1. GovernanceCC1.1Where is the highest level of direct responsibility for climate change within your organization?

Board or individual/sub-set of the Board or other committee appointed by the Board

CC1.1aPlease identify the position of the individual or name of the committee with this responsibility

CaixaBank's committee with the highest level of direct responsibility for Climate Change is the“Environment Committee”, set up in 2001. It proposes, approves and reports to the Management Boardthe environment and climate change strategy and actions.

Structure and position of the Environment Committee in CaixaBank. The Environment Committee ischaired by the General Manager of CaixaBank and is constituted by the managers of the followingdepartments: General Services Management Department, Audit&Control Department, Organization andEfficiency Department, Corporate Responsibility and Brand Department and Labour and EmploymentDepartment. Moreover, the company SUMASA General Services, which is 100% managed byCaixaBank, is part of the committee since 2012. SUMASA has internal procedures for ensuring that thework conducted accomplishes with high quality and environmental standards, as it holds the ISO 9001

mailto:[email protected]

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and ISO 14001. SUMASA is the responsible for the management of the maintenance services,purchases, corporate networks and workplaces.

The link between the Environment Committee and the General Manager’s Board is that the first onereports to the Environment Manager, and this one is a representative person of the mentioned board.The Board has the maximum authority within the company in terms of environmental and ClimateChange issues. Its members are responsible to define, check and approve the annual environmentaltargets in accordance with the proposals of the Environment Committee. This is done in an annualmeeting during the revision of the EMS. The results and agreements undertaken are reflected andregistered in a final document.

Functions. This committee is responsible for the entity’s Environmental Management and it is in chargeof the integration of the sustainability approach into the CaixaBank business’ model. The specificfunctions are to establish, approve and maintain a program updated to ensure respectful habits ofconsumption and procedures in the financial business of CaixaBank. At the same time, it encouragesall the members of CaixaBank to take part in this approach. Furthermore, the Environment Committeedefines the minimum requirements that the companies of the group must meet through anenvironmental management. This body proposes, approves and rises to the Management Committee,when necessary, the environmental policy of the company and its amendments, as well as theenvironmental strategy, the adherence to national and international initiatives and the agreementssigned related with sustainability.

Implementation. The Environment Committee meets every six months, and its specific functions are to:- Manage the implementation of the Environmental Management System (EMS) and review itperiodically,- Review the EMS handbook and procedures,- Approve the EMS procedures,- Establish the environmental program and targets, as well as monitoring their accomplishment,- Manage and analyze the results of the external audits,- Report the internal audit reports to the Executive Board,- Promote and raise awareness about environmental and Climate Change issues among employees,- Train employees in activities that can affect the environment.

Tools. CaixaBank’s Environmental Management System describes the general organization of thecompany. It defines the methods, resources and responsibilities to control and guarantee that allcommitments defined in the Environmental Policy are being fulfilled. In addition, it controls, managesand reports all environmental aspects related to the activity of CaixaBank. Finally, it defines a strategyto mitigate its contribution to Climate Change (CC). The EMS includes an Environmental ManagementHandbook to describe the EMS and Environmental Policy and defines the structure, responsibilitiesand functions of the Environment Committee. CaixaBank’s EMS follows the European regulationsEMAS 1221/2009 and the UNE-EN-ISO14001:2004.

While the Environment Committee and the Board of Directors hold the highest responsibility for Climatechange, other corporate bodies are involved in the process when necessary. For instance, there is theCorporate Reputation Committee in charge of managing and monitoring reputational risks, whichinclude environmental and CC related ones. This committee is chaired by the Deputy General Managerof Communication, Institutional Relations, Brand and CSR Senior managers from various areas of theentity, which are also represented in the Corporate Responsibility Committee. The areas of the entityinclude Communication, Corporate Responsibility, Audits, Marketing, General Risk Management,Quality, Brand, General Services, Human Resources, Welfare Projects and Management in differentgeographical areas

CC1.2Do you provide incentives for the management of climate change issues, including the attainment of targets?

Yes

CC1.2aPlease provide further details on the incentives provided for the management of climate change issues

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Who is entitled tobenefit from these

incentives?

The typeof

incentives

Incentivizedperformance

indicator

CommentWho is entitled tobenefit from these

incentives?

The typeof

incentives


indicator

Comment

Executive officer Monetaryreward

Emissionsreductionproject

This incentive is granted to the increaseand success of business lines related toClimate Change opportunities. Forexample, CaixaBank is involved in thefinancing of renewable energies projects,which directly affect and reduce the GHGemissions. The indicator for awardingbonuses is based on the performance ofthe commercial network. The bonus maybe a fixed or variable amount in additionto incentive schemes, benefits which mayinclude pension plans and insurancesand, where appropriate, social securitypayments. Directors carrying outexecutive duties at the company areentitled to receive these for these duties.

Environment/Sustainabilitymanagers

Monetaryreward

Other:achievementofenvironmentalandsustainabilityperformancetargets

This incentive is granted for theachievement of individual targetsmanaged by the Corporate Responsibilityteam. These targets contribute to theprogress of the environmental andsustainability performance of CaixaBank.The actions incentivized include:improving the performance inSustainability Indexes (FTSE4Good,DJSI, etc.); promoting the offer of greenproducts of CaixaBank; updating theprocedures to meet the EquatorPrinciples and making progress in theirimplementation criteria when financingother areas. These kind of indexes takeinto account the Climate changeperformance of the company, the greenproducts offer, etc. Finally, the EquatorPrinciples establish climate changemitigation procedures and criteria forfinancing certain projects. Thesebonuses directly affect the effort toimprove the individual and groupinvolvement on Climate Change and thereduction of GHG emissions.

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Who is entitled tobenefit from these

incentives?

The typeof

incentives


indicator

Comment

Other: General ServiceManagers

Monetaryreward

Emissionsreductiontarget

This incentive is granted for theachievement of goals related to (i) themaintenance of the internalenvironmental site designed to raiseawareness and promote best practicesamong the employees and (ii) theimprovement and renewal of the ISO14001 and EMAS certification. Since thetargets established in the ISO and EMASinclude the reduction in emissions andenergy consumption, the incentives aredirectly related to the management of theClimate Change within the company,especially those addressing emissionsand energy reduction. The employees ofthe Management Group working in theDepartment of General ServicesAdministration are awarded with bonuseswhen these goals are achieved.

All employees Monetaryreward

Emissionsreductionproject

This target is granted to all employeesworking on the product management ofthe online banking service for theachievement of an increased use of theonline banking service Línea Abierta.This is quantified by an increase on thenumber of new clients and the number ofoperations through the online bankingservice. A key aspect of the businessstrategy is the promotion of onlinebanking, which promotes the reduction ofenergy consumption and CO2 emissionsrelated due to a reduced need for offices.Therefore, this incentive, which consistson a present, promotes emissions andenergy reduction that affect the ClimateChange performance of the company. Inaddition, there is obligatory training forthe 100% workforce in complianceincluding mandatory legal aspects, whichconsiders several environmental topics.

Further Information

Page: CC2. StrategyCC2.1Please select the option that best describes your risk management procedures with regard to climate changerisks and opportunities

A specific climate change risk management process

CC2.1aPlease provide further details on your risk management procedures with regard to climate change risks andopportunities

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Frequencyof

monitoring

To whom areresults

reported?

Geographicalareas

considered

How far intothe futureare risks

considered?

Comment Frequencyof

monitoring

To whom areresults

reported?

Geographicalareas

considered

How far intothe futureare risks

considered?

Comment

Annually Board orindividual/sub-set of theBoard orcommitteeappointed bythe Board

Spain > 6 years A specific procedure foridentification, assessment,prioritization and definition ofactions for both climate changerisks and opportunities that couldimpact CaixaBank was set in 2014and is monitored and updatedannually.

CC2.1bPlease describe how your risk and opportunity identification processes are applied at both company andasset level

CaixaBank has implemented a procedure for identifying the potential risks and opportunities (R&O)derived from climate change both at a company and asset level, assessing the magnitude of theirpotential impacts,prioritizing them and defining specific actions to manage them.To identify Risks andOpportunities (R&O) of climate change (CC),CaixaBank undertakes a multidisciplinary approach wherethe most representative areas & subsidiaries (CSR, SUMASA,BuildingCenter,Project Finance,AgroBank, CaixaBank Equipment Finance, etc.) contribute to the identification, weight and prioritizationof Climate Change R&O.Therefore the R&O analysis of CC impacts incorporates a global view of theentire Group.Each area identifies R&O at three distinct levels: changes in regulation,changes inphysical climate parameters and changes in other climate related events.The risks and opportunities(R&O) identified are described separately,considering the potential impacts of each R&O forCaixaBank (expenses,production capacity,etc), how this would affect each business unit or subsidiaryas well as the entire Group, how this can impact on the Stakeholders and the timeframe in which theR&O are expected to occur.Internal workshops are conducted in which each business area andsubsidiary discuss with the Environment Committee the likelihood,magnitude and feasibility ofmanagement for CaixaBank of each R&O.At company level the R&O identification includes aspectssuch as reputation, legal requirements, stakeholders impact, global expenses and global incomes,etc.that can affect the entire Group. At the asset level, the annually conducted risk evaluations take intoaccount the physical risks such as extreme meteorological phenomena derived from climate changethat can affect facilities, Central Services buildings or the branch network offices.Caixabank is currently working on the revision and update of the identification of the R&O derived fromclimate change following the TCFD recommendations.

CC2.1cHow do you prioritize the risks and opportunities identified?

Once the risks and opportunities (R&O) of climate change have been identified and described for eacharea or subsidiary at both asset and company level, the parameters that define the R&O are discussedqualitatively amongst the participants in the workshop and afterwards a quantitative scale isconstructed in order to appoint a numeric value to the magnitude of the impact and to the actionpotential that CaixaBank has to deal with each R&O.The scoring ranges from 0 (unknown impact oraction potential) to 5 (high impact or action potential). Based on that a matrix is constructedconsidering these two variables and those risks and opportunities that obtain a scoring above 50%,considering both the magnitude of the impact and CaixaBank’s possibility of developing actions formanaging it, are considered of priority. The score obtained in both magnitude of impact and actionpotential is added up, and each of the R&O are sorted out and prioritized according to this.This allowsus to determine where to take action first. The results of the identification, description, quantification and prioritization of the R&O areincorporated into the company wide risk analysis and evaluation process.The environmental committeereports the prioritized R&O to the Operational Risk area. This area manages and updates a CorporateRisk Map that integrates all relevant and prioritized risks from the different areas and topics in amanagement tool called “SAP–GRC”. All the potential risks from the different areas are integrated inthis tool. Here the consequences that these risks could imply at an economic level are assessed at a

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global scale. The risks are prioritized using indicators, based on costs, and also on a matrix that linksthe relationship between risks. The results are communicated to the board of directors.

CC2.2Is climate change integrated into your business strategy?

Yes

CC2.2aPlease describe the process of how climate change is integrated into your business strategy and anyoutcomes of this process

i.CaixaBank includes risks and opportunities of Climate Change (CC) in its business strategy through:1. Committing to be carbon neutral by 2018 by the offset of its emissions while continuing to improveenergy efficiency (KPI). 2. Incorporation of CC R&O into the corporate risk assessment and the risk assessment criteria ofprojects.3. Incorporation of CC aspects into the Group’s internal operations. 4. Increasing sustainable commercial offer for Individual Banking.5. Training on CC and energy efficiency6. Customer awareness on CC and energy efficiency. (In this regard CaixaBank has published anIntegrated Corporate Report verified by GRI).

ii. An example of how CC has influenced the strategy: Decisions have been taken regarding: -Commercialization and development of new green products, such as loans for green initiatives andecofinancing for the agrarian sector. This has been motivated by the business opportunity seen in thissector and the success their creation has had.-Approval of the new Environmental Plan (2016-2018), which focuses on combating climate changeand includes the goal of being Carbon Neutral in 2018. The Plan also includes the goal of procuring100% of green energy from renewable sources, which is linked to the emission reduction target Abs2and energy reduction target RE1 of the CDP section CC3. Another goal included in the Plan is theoptimization of use of resources in offices, such as paper and plastic, which are linked to the emissionreduction targets Abs3 and Abs4 respectively. -Approving a plan for achieving carbon neutrality in 2018, aiming at buying carbon credits to offset anincreased number of scopes.-Committing to have all its subsidiaries apply an environmental and energy policy and setting theground requirements they must (at least) address. -Financing projects aimed at fostering the use of renewable energies. -Signing Green Bond Principles, with the aim to recruit new economic funds for investing in climatechange adaptation and mitigation projects.-Calculation and report of the corporate carbon footprint according to the ISO 14064.-Participation in the Voluntary Agreements Program (Programa d’Acords Voluntaris) of the Governmentof Catalonia and in the Carbon Footprint Registry (Registro Huella Carbono) of the MAGRAMA (theenvironmental Ministry of the Spanish Government).

iii. CC aspects that influence the strategy: risks of physical changes affecting the insurance business,the need for adaptation, opportunities to develop new green products, the influence of CC into theclients’ awareness & environmental requirements in the Group activities.

iv. Most important components of short-term strategy influenced by CC: 1) SUSTAINABLE INVESTMENT: incorporation of environmental and social criteria into financing andinvestment policy. For instance, in 2016, thirteen projects were assessed in accordance with theEquator Principles entailing total investment of over € 5954 million, of which CaixaBank contributedmore than € 778 million. Another example is that CC aspects have led to develop services such as theSocially Responsible Investing (SRI).2) CUSTOMERS: offering products that have been designed and implemented based on the R&O ofCC, such as EcoMicrocredits, EcoLoans, Green accounts & MicroBank Ethical Fund. Moreover there isan online banking system that saves transportation and paper consumption emissions. 3) BUSINESS ACTIVITY MANAGEMENT: incorporation of actions to minimize GHG emissions &energy consumption:-Approving the new Environmental Plan (2016-2018), which focuses on combating climate change and

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includes the goal of being Carbon Neutral in 2018-Maintaining a special section of CC in the Environmental and Energy Policy.-Setting up annual targets and measures to boost energy efficiency and minimize the use of naturalresources, waste generation and CO2 emissions. These include the switch to new technologies withgreater energy efficiency.-Awareness campaigns to encourage environmentally friendly practices among employees.-Signatory of the EP and member of the UNGC.-Calculating and reporting the carbon footprint 2009-2016.4) SUPPLIERS (companies involved along the value chain): Integration of environmental requirementsto CaixaBank suppliers (see answer to question CC14.a).

v. Most important components of long-term strategy influenced by CC: -Development of new green products and services of the bank, like the EcoMicrocredits, etc.-Setting up, enlarge and refine the measures for CC challenges which boost energy efficiency andminimize the use of natural resources, waste generation and CO2 emissions.-Strive to ensure environmental and social commitment of shareholders.-Maintain and improve the inclusion of CaixaBank in the world’s leading sustainability indexes: DowJones Sustainability Index FTSE4Good and Advanced Sustainable Performance Indices.-Improve the use of different initiatives to offset CO2 emissions, such as Clean CO2: an online tool tooffset GHG emissions of events carried out by CaixaBank.

vi.This is gaining advantage over our competitors through: The strategy influenced by CC is contributing to ensure that the customers of the Private Bankingperceive CaixaBank as a leader, not only in terms of management and finance, but also in terms ofsocial and environmental performance.We disseminate this commitment through the EcoCaixa website,which is continuously being updated. In addition, for the third consecutive year, Caixabank obtained thehighest score (A) in CDP.

vii. Approving the new Environmental Plan (2016-2018), which focuses on combating climate changeand includes the goals of being Carbon Neutral in 2018, the 100% procurement of green energy fromrenewable sources, consider the risks and opportunities associated with climate change as part of ourbusiness strategy, among others. This has mainly been influenced by the risks of physical changesaffecting the insurance business, the opportunities to develop new green products and the influence ofCC into the clients’ awareness & environmental requirements in the Group activities.

viii. After the Paris Agreement Caixabank has kept taking action in order to reduce greenhouse gasemissions, which can be seen in the 15% reduction of the carbon footprint of Caixabank in 2016compared to 2015 and the 67% reduction compared to the base year (2009), as well as the definitionof the new environmental plan, the commitment to become carbon neutral and the increased purchaseof certified energy from renewable sources.

ix. Caixabank analyses the timeframe in which the R&O are expected to occur. As mentioned before,Caixabank is currently working on the update of the R&O derived from climate change, where forward-looking scenario analyses will be included in order to follow the TCFD recommendations and becausewe understand the importance of disclosing this information as a company.

CC2.2c Does your company use an internal price on carbon?

Yes

CC2.2d Please provide details and examples of how your company uses an internal price on carbon

i) Scope that the emissions pertain to (Scope 1, Scope 2 and/or Scope 3);

CaixaBank uses an internal price of carbon for emissions from Scope 1 and Scope 2 and Scope 3 willbe incorporated by 2018 due to the Carbon Neutrality Target by 2018.

ii) Rationale for employing a price;

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We think that it is important that enterprises put a price on carbon, to help limit the increase in globalmean temperature to two degrees Celsius above pre-industrial levels. In addition, we assume that,independently of the regulations, addressing climate change will be both a cost and an opportunity forus. Using a price on carbon allows us to determine our investments in greenhouse gas emissionsreductions strategy, which consists in reducing emissions via the development of energy efficiencyprojects, raising environmental awareness, promoting good environmental practices and offsetting theemissions that we are not able to reduce.

iii) Actual price used;

5 €/tCO2

iv) variances in prices over time and across geographies;

The price of carbon credits dropped this year due to the steep increase in the carbon credits purchasedwhich allowed us to buy at a better price. The price used is the price Caixabank started the biddingwith.

v) who is responsible for determining the price;

The responsible of the Environmental Department.

vi) examples of how carbon pricing affects investment decisions.

CaixaBank’s policy focuses on reducing operational costs through executing emissions reductionactivities that lead to a reduction in energy consumption and therefore a decrease in emissions. Theseactivities include the purchase of renewable electricity with Guarantee of Origin, energy efficiencyactivities such as replacement of lights and computers, etc. In addition, we use an internal price ofcarbon to promote the offsetting of those emissions that we are still not able to reduce. This enables usto have an annual budget for buying carbon credits of high quality emissions reduction projects, and asan incentive for following up with the planning and execution of carbon reduction initiatives.

Our price on carbon is set at 5 euro/tCO2, based on the average carbon credit price of the voluntarycarbon market, which in 2015 was $3.3 / tonne CO2* as well as on what part of our budget we arewilling to use for reducing our environmental impact. A higher carbon pricing would lead to do anincrease in investments on energy efficiency and emissions reductions activities, in order to invest inreducing emissions on the long term and to spend less money on offsetting emissions. A lower carbonpricing would lead to the execution of less emissions reduction activities, because offsetting emissionswould be cheaper than investing in energy efficiency.

*Source of the carbon credit price in the voluntary carbon market: Raising Ambition State of theVoluntary Carbon Markets 2016.

CC2.3Do you engage in activities that could either directly or indirectly influence public policy on climate changethrough any of the following? (tick all that apply)

Trade associationsFunding research organizationsOther

CC2.3bAre you on the Board of any trade associations or provide funding beyond membership?

Yes

CC2.3cPlease enter the details of those trade associations that are likely to take a position on climate changelegislation

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Tradeassociation

Is yourposition

on climatechange

consistentwith

theirs?

Please explain the trade association'sposition

How have you, orare you attempting

to, influence theposition?

Tradeassociation

Is yourposition

on climatechange

consistentwith

theirs?

Please explain the trade association'sposition

How have you, orare you attempting

to, influence theposition?

FundaciónSERES

Consistent Fundación SERES is a group of more than 100enterprises that pursue the improvement ofsociety from different points of view, one ofwhich is the improvement of the environmentalconditions. Their position on climate change isthat it is important that enterprises act to tackleclimate change. For instance, SERES hasworked as a strategic ally in Spain with theUNEP and the private sector to define the 17Sustainable Development Goals that coverenvironmental protection, social developmentand economic growth. One of these goals is totake actions to tackle climate change. Theresults of this work, conducted in 2014, werepresented in 2015 as a strategy for the post-Kyoto era.

CaixaBank is memberof Fundación SERESand its position onclimate change isconsistent with theirs.CaixaBank works toreduce GHGemissions and climatechange is integratedinto the businessstrategy. Caixabankpromotes CCmitigation andprevention as well asincreasing the socialresponsibilitycommitment of theprivate sector.

BusinessCluster ofclimatechange

Consistent The business cluster of climate change isintegrated by 36 Companies of Foreticaassociation which is the only nationalrepresentative of the World Business Councilfor Sustainable Development (WBCSD) inSpain. This year the association will deepen itsknowledge of carbon princing and the linkbetween biodiversity and climate change,creating a joint position and approach onclimate change.

Caixabank is amember of thiscluster, as well as amember of Foretica,and activelyparticipates in theposition heredeveloped, sharingexperiences ofclimate changemanagement.

SpanishGroup ofGreengrowth

Consistent This group supports the Spanish Governmentand European Council in their agreement ofcutting emissions by at least a 40% comparedto the levels of 1990 by 2030; having at least a27% of renewable energy installed by 2030and improving energy efficiency by a 27% by2030 and aims at developing a road map forprivate business to actively participate andmanage the opportunities derived from a greengrowth framework.

Caixabank is adheredto this group andactively participated inthe decisions taken,sharing its insight onclimate change riskand opportunitymanagement inclimate change andenergy efficiency.

RE100 Consistent RE100 is a collaborative, global initiative ofinfluential businesses committed to 100%renewable electricity, working to massivelyincrease demand for - and delivery of -renewable energy. RE100 shares thecompelling business case for renewables andshowcases business action, while working withothers to address barriers and developtransparent reporting mechanisms.

Caixabank is adheredto this initiative, whichhas validatedCaixabank’s policy of100% renewableelectricity hiring.

CC2.3dDo you publicly disclose a list of all the research organizations that you fund?

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Yes

CC2.3ePlease provide details of the other engagement activities that you undertake

CaixaBank collaborates with the World Wildlife Fund (WWF). WWF works to protect habitats andbiodiversity from the threats of Climate Change. More concretely, WWF takes action against climatechange via enhancing the reduction of carbon pollution and preparing for the consequences of globalwarming. WWF actively works to advance policies to fight climate change, to engage with businessesto reduce carbon emissions and to help people and nature adapt to a changing climate. CaixaBank,through its specialized financial service MicroBank, collaborates with the World Wildlife Fund (WWF)on funding environmental conservation, sustainable development and climate change programs,through its own financial contributions and those of its customers.

CaixaBank participated with the Catalan regional government to develop the Environmental Guaranteesign for energy efficiency of offices. In 2000 “la Caixa” carried out a Life Cycle Analysis of its regionalbranch network of offices to offer data and parameters. In 2016 CaixaBank renewed its commitmentwith the Environmental Guarantee sign; which means that now offices are certified of its energyefficiency until 2018.

CaixaBank is partner of Foretica, a multi-stakeholder organization that plays a key role in thecommunication of Corporate Social Responsibility since 1999. Foretica participates in national andinternational forums, where innovative solutions to the corporate management for big and smallenterprises are developed. In addition, Foretica publishes valuable reports on several aspects of anorganization, including climate change. Foretica aims to promote the integration of social andenvironmental issues – including climate change in the corporate strategy. Foretica’s position onclimate change is to help the enterprises to maximize a positive contribution from the enterprises toreach a sustainable future. CaixaBank supports this position, as we are working towards minimizingour environmental impact and to reduce GHG emissions.

CaixaBank has an agreement with Ecovalia-CAEE, a nonprofit organization that promotes organic foodproduction and responsible consumption. It has 13000 partners and it is the most important associationof the ecological production in Spain and one of the biggest at European level.

Moreover, Caixabank actively engages in iniciatives like Carbon Disclosure Project, in order tostrengthen its commitment to climate change management and innovation. In addition, Caixabankparticipates in DJSI, MSCI, FTS4Good or ESG, scoring among the top companies in every Index.

“La Caixa” Foundation is a non-profit organization, which receives all its funding from CaixaBank.Since 1982, it runs several programmes in the education and research field, poverty and socialexclusion, environment and culture. In 2016 “la Caixa” Foundation, invested EUR 59.7 million inenvironmental and scientific programs. Part of this budget is used to finance the activities of theClimaDat project, conducted by the Catalan Institute of Climate Sciences (IC3) research center. Withinthe ClimaDat project, a network of climate observation and research stations located in critical orparticularly sensitive natural systems due to their emplacement, physiographic characteristics orpeculiarity of their ecosystems is being established in Spain. The aim is to study regions with a highprobability of severe damage due to changes in climate and offering free access of this data toresearchers and the interested public in general. This network is becoming an international benchmark,while in Spain all relevant data is openly accessible. The network is created with the aim of promotinginterdisciplinary collaboration with other scientists interested in climate and hydrology research. IC3,the research center conducting the ClimaDat research project, is an independent, non-profit researchcenter, which is the first large-scope climate research center created in the Mediterranean Basin. As anindependently managed, public non-profit institution, IC3 was created to efficiently undertake top levelresearch in the field of climate sciences.

The results of these activities funded by CaixaBank, align with the CC strategy of CaixaBank. Forexample, the work of IC• will provide high quality climate records which will be useful for CaixaBank inpreparing to face the medium and long term risks associated to change in temperature andprecipitation patterns. This action is part of the strategy for managing the risk of changes in physical

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parameters. Knowing more about the patterns of climate change in Spain will help CaixaBank inadvancing the precautionary measures urged in order to face changes in precipitation and temperaturepatterns, and adapt their insurance business strategy, which partly depends on climate changes(floods, droughts, fires…).

CC2.3fWhat processes do you have in place to ensure that all of your direct and indirect activities that influencepolicy are consistent with your overall climate change strategy?

To ensure that all direct and indirect activities that influence climate change policy are consistent withthe overall Climate Change strategy of CaixaBank, the group decides all the specific actions to getinvolved with policy-makers, trade associations, research organizations and other kinds oforganizations through the Environment Committee. This committee ensures that the different businessdivisions have a common approach consistent and aligned with the strategy on climate change (CC). Infact, all the initiatives stated above have in common to contribute to the reduction of GHG emissions,to reduce the environmental impact of the activity of CaixaBank’s and its value chain (customers andsuppliers). For example, due to the Environment Committee and its task of analyzing and assessing the differentinitiatives of the group, the strategy of CaixaBank on CC aligns correctly with the direct engagementwith the government of Catalonia stated above to create the standards and promote the EnvironmentalGuarantee sign. This aligns with the specific actions of the group to achieve energy efficiency and theraising awareness campaigns. For instance, the promotion and implementation to be awarded with theEnvironmental Guarantee sign was assessed through this Committee.The strategy of CaixaBank on CC aligns correctly with the funding of research organizations as well,through the funding of “La Caixa Foundation” which invests part of the budget in the ClimaDat researchproject. Funding this kind of research projects (indirectly, through financing “La Caixa” Foundation) ispart of the CC strategy of CaixaBank, as a measure for obtaining more information on CC in order tomanage the risks derived from CC that CaixaBank may face as a corporation. The climate change strategy also aligns with the creation of services for customers that promoteemissions reductions. One example of this is the Green Account that helps financing WWF activities.

Further Information

Page: CC3. Targets and InitiativesCC3.1Did you have an emissions reduction or renewable energy consumption or production target that was active(ongoing or reached completion) in the reporting year?

Absolute targetRenewable energy consumption and/or production target

CC3.1aPlease provide details of your absolute target

ID Scope % ofemissions in

scope

%reduction

frombase year

Baseyear

Base yearemissionscovered by

target (metrictonnesCO2e)

Targetyear

Is this ascience-

basedtarget?

Comment

Abs2 Scope 2(market-based)

100% 90% 2009 55327 2040 No, as thereis currentlynoestablishedscience-basedtargetsmethodologyin this sector

This targetcovers the100% ofCaixabank'sscope 2emissions andaims at hiring100% of thenew energycontracts with

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scope

%reduction

frombase year

Baseyear



Targetyear

Is this ascience-

basedtarget?

Comment

renewableenergy. Thistarget isrelated toCaixabank’spolicy ofhaving 100%of new energycontractshired withrenewableenergy, whichin realitymeans thatover 90% ofCaixabank'senergy ishired withgreen energy.The nature ofthe business,whichincludes theopening andclosure ofseveral officesa year(inheriting oldelectricalcontracts)accounts forthe 10% leftout of thetarget. In2016, forexample, 99%of the carbonfootprint camefromrenewablesources. Thistarget isrelated to therenewableenergy targetRE1 ofquestionCC3.1d,which wasvalidated byRE100 and

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scope

%reduction

frombase year

Baseyear



Targetyear

Is this ascience-

basedtarget?

Comment

grantedCaixabank’sentrance tothis initiative.Thus, it aimsat reducing atleast 90% ofthe emissionsin scope 2from 2009 byhiring all newcontracts withrenewableenergy. Thistarget meetsthe 2.1%year-on-yearemissionreductionbetween baseyear andtarget year.Even thoughthe target ofhiring 100% ofthe newenergycontracts withrenewableenergy isincluded inCaixabank'sEnvironmentalPlan, whichhas atimeframe of2016-2018,Caixabank'sgoal is tomantain thistarget beyond2018 once ithas beenachieved andcommit tokeep hiring100% of thenew energycontracts withrenewable

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scope

%reduction

frombase year

Baseyear



Targetyear

Is this ascience-

basedtarget?

Comment

energy until2040.

Abs3 Scope 3:Purchasedgoods &services

82.8% 15% 2016 8697 2020 No, as thereis currentlynoestablishedscience-basedtargetsmethodologyin this sector

This mid-termtarget is toreduce paperconsumption,specificallyregardingpaper for ownuse and papersent toclients, whichoverallrepresents the82,8% of thesubcategory3.1 Purchasedgoods &services. Thisreduction willbe achievedthroughseveralreductioninitiatives.This is not aScience-based targetdue to the factthatCaixabank isa financialinstitution andthis programis not yet ableto assess thiskind oftargets, notevenunofficially.However,when criteriafor SBT in thefinancialsector is set,Caixabank willconsider thefeasibility toset them.

Abs4 Scope 3:Waste

1% 15% 2015 106.33 2020 No, as thereis currently

This target isto reduce

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scope

%reduction

frombase year

Baseyear



Targetyear

Is this ascience-

basedtarget?

Commentgeneratedinoperations

noestablishedscience-basedtargetsmethodologyin this sector

emissionsassociatedwith wastegeneration, byreducing theamount ofplastic wastegenerated inCentralServices. Thistarget wasactive in 2015but was notachieved, soCaixaBankwanted torepeat it. Notonly that, butCaixabankhas extendedthe targetperiod until2020 andincreased thereduction %from 3% to15%. This isnot a Science-based targetdue to the factthatCaixabank isa financialinstitution andthis programis not yet ableto assess thiskind oftargets, notevenunofficially.However,when criteriafor SBT in thefinancialsector is set,Caixabank willconsider thefeasibility toset them.

CC3.1d

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Please provide details of your renewable energy consumption and/or production target

ID Energytypes

covered bytarget

Baseyear

Baseyear

energyfor

energytype

covered(MWh)

%renewableenergy inbase year

Targetyear

%renewableenergy in

targetyear

Comment

RE1 Electricityconsumption

2009 274925 0% 2040 90% Caixabank has a policyand a target of having100% of new energycontracts hired withrenewable energy. Inreality, this means thatover 90% ofCaixabank's energy ishired with greenenergy. The nature ofthe business, whichincludes the openingand closure of severaloffices a year(inheriting old electricalcontracts) accounts forthe 10% left out of thetarget. In 2016, forexample, 99% of theCarbon footprint camefrom renewablesources. This targetwas validated byRE100 and grantedCaixabank’s entranceto this initiative. Afterthe Paris agreements,in order to keeppursuing efforts toreduce greenhouse gasemissions and limit thetemperature increaseand to make a long-term commitment, thetarget year has beenextended from 2018 to2040.

CC3.1eFor all of your targets, please provide details on the progress made in the reporting year

ID %complete

(time)

%complete

(emissionsor

renewableenergy)

Comment

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ID %complete

(time)

%complete

(emissionsor

renewableenergy)

Comment

Abs2 0.22% 100% This is a long-term target (2040) and Caixabank has alreadysucceeded in hiring 100% of its new energy contracts withrenewable contracts, which means having over 99% of itselectricity produced by renewable energies.

Abs3 25% 52.6% CaixaBank has already achieved more than 50% of the emissionreduction set for this target. Specifically, the reduction percentageregarding paper consumption (paper for own use and paper sentto clients) corresponds to the 7,9% at the time of writing this report(first year of the four year target). The original target set areduction of the 15% by 2020, which means that at a 25%complete time the % of emission reductions are 52,6%.

Abs4 40% 100% Half way of the completion time of the target (to be completed by2020), CaixaBank has already achieved the 65% of the totalreduction of plastic waste.

RE1 0.22% 100% Caixabank has already succeeded in hiring 100% of its newenergy contracts with renewable contracts, which means havingover 99% of its electricity produced by renewable energies.

CC3.2Do you classify any of your existing goods and/or services as low carbon products or do they enable a thirdparty to avoid GHG emissions?

Yes

CC3.2aPlease provide details of your products and/or services that you classify as low carbon products or thatenable a third party to avoid GHG emissions

Level ofaggregation

Description ofproduct/Group

of products

Are youreporting

low carbonproduct/sor avoidedemissions?

Taxonomy,project or

methodologyused toclassify

product/s aslow carbon

or tocalculateavoided

emissions

%revenuefrom lowcarbon

product/sin the

reportingyear

% R&D inlow

carbonproduct/s

in thereporting

year

Comment

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Level ofaggregation


of products

Are youreporting


Taxonomy,project or




emissions


product/sin the

reportingyear

% R&D inlow

carbonproduct/s

in thereporting

year

Comment

Company-wide

Caixabank’sonline servicesavoidemissions dueto transport ofour clients andworkers,energy savingsin offices andinfrastructure(due to thereduced use ofthem) and theavoidance ofpaper use(EBilling).

Avoidedemissions

Other:Projectedemissionsover scenariowithout theproduct

Less thanor equalto 10%

At a companylevel Caixabankprovidesservices thatsave GHGemissionsbecause itallows remotebanking,reducing theneed for officesand all theGHG emissionsassociated withthose extraoffices.Moreover,online servicessuch as e-billing, allowthe reduction ofpaper use (andthus GHGemissions).

Group ofproducts

Caixabank hasa number ofcredits andfundsespeciallydesigned toinvest in orprovide loansfor projects thatmitigate climatechange or havea ethical corebehind it: (i) theEthical Fund,(ii) theEcoFund and(ii) the Greenaccount

Low carbonproduct

Other:Projectsfinanced bythe Eco fundsor loaned byEcocreditshave a strictenvironmentalcriteriaapplied, thatincludes low-carbonelements.

1.97% Less thanor equalto 10%

In 2016 theecoFund (whichinvests only inenvironmentallyfriendly assetsand stocks) hada volume of7,94 MillionEUR (with 749participants),while theMicroBankEthical Fundachieved avolume of 39,2Million EUR(with 2405participants). In2016, 817Green accountswere opened(which

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Level ofaggregation


of products

Are youreporting


Taxonomy,project or




emissions


product/sin the

reportingyear

% R&D inlow

carbonproduct/s

in thereporting

year

Comment

collaborate withWWF andsustainabledevelopment).Other productssuch as theecomicrocreditsare offered byCaixabank tofinance e.g.vehicles thatare moreenvironmentallyfriendly as wellas homeimprovementsto raise energyefficiency,among others.A total of 579operationswere carriedout thatcorrespondedto 5,56MillionEUR granted.

CC3.3Did you have emissions reduction initiatives that were active within the reporting year (this can include thosein the planning and/or implementation phases)

Yes

CC3.3aPlease identify the total number of projects at each stage of development, and for those in the implementationstages, the estimated CO2e savings

Stage ofdevelopment

Number ofprojects

Total estimated annual CO2e savings in metric tonnesCO2e (only for rows marked *)

Under investigation 0 0

To beimplemented*

3 527.23

Implementationcommenced*

1 220.82

Implemented* 11 7379

Not to beimplemented

0 0

CC3.3bFor those initiatives implemented in the reporting year, please provide details in the table below

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Activitytype

Descriptionof activity

EstimatedannualCO2e

savings(metrictonnesCO2e)

Scope Voluntary/Mandatory

Annualmonetarysavings

(unitcurrency

- asspecifiedin CC0.4)

Investmentrequired

(unitcurrency -

asspecifiedin CC0.4)

Paybackperiod

Estimatlifetime

theinitiativ

Activitytype


EstimatedannualCO2e




(unitcurrency


Investmentrequired

(unitcurrency -


Paybackperiod

Estimatlifetime

theinitiativ

Energyefficiency:Buildingservices

This voluntaryactivity isdirected toreduce scope2 emissionsand aims toreduceelectricityconsumptionin CaixaBank.The mainactions carriedout byCaixabank in2016 include:(1)Replacementof florescentlights for LEDlight both inCentralServices andin theRegionalNetwork: bychanging toLED lighting in4236 signsand 2957areas with 24-hour lighting,6695 MWhwere saved in2016. (2) Shiftfrom 9kwengines tomore efficient6kw enginesin escalators.(3)Replacementof 22220 oldPCs for SmartPCs whichsave up to25% ofenergy. (4)196

3564 Scope 2(location-based)

Voluntary 1247302 15673200 11-15years

6-10 yea

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Activitytype


EstimatedannualCO2e




(unitcurrency


Investmentrequired

(unitcurrency -


Paybackperiod

Estimatlifetime

theinitiativ

acclimatizationequipmentswere replacedfor moreefficient ones(5)Environmentalawarenessactions: during2016, 10878personalizede-mails weresent toCaixaBankemployees, inorder to informthem how toreduce energyconsumptionat work.

Other Aligned withTarget Abs 3,this voluntaryactivity aimsat reducingscope 3emissions, bydecreasing theemissionsgeneratedfrom paperconsumption.Theprogrammaticactivity isdevelopedtransversallyin our officesand centralservices andis based onthedigitalizationof services,documentsand signaturesin order toavoid printing

471 Scope 3 Voluntary 468571 0 <1 year <1 year

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Activitytype


EstimatedannualCO2e




(unitcurrency


Investmentrequired

(unitcurrency -


Paybackperiod

Estimatlifetime

theinitiativ

needs forinnerpurposes andraisingawarenessamong clientsas to minimizetheir need forprinting. Thishas led to a10.7%reduction ofpaper use incentralservices and a13,1%reduction inpaper use inofficescompared to2015.

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Activitytype


EstimatedannualCO2e




(unitcurrency


Investmentrequired

(unitcurrency -


Paybackperiod

Estimatlifetime

theinitiativ

Other This initiativeaimed atreducingplastic wastegeneratedthrough threemainactivities: (1)Environmentalawareness tothe employeesregarding thereuse ofplastic cupsand use ofceramic andglass cups. (2)Changes inthe vendingmachineswhere now theusers need toask for theplastic cup,instead of itbeing releasedautomatically(3)Incorporationof kitchensinks in theoffices thatwererenovated in2016. Theseinitiativesallowed for areduction inplastic wasteof 16.2% in2016compared to2015. Theseinitiatives arealigned withtarget Abs4.

0.2 Scope 3 Voluntary 6324 12000 1-3years

6-10 yea

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Activitytype


EstimatedannualCO2e




(unitcurrency


Investmentrequired

(unitcurrency -


Paybackperiod

Estimatlifetime

theinitiativ

Lowcarbonenergypurchase

This is avoluntaryactivitydirected atreducingscope 2emissions andit is related tothe target Abs2 in questionCC3.1a and totarget RE1 inquestionCC3.1d. Itaims atreducing theemissionsrelated toelectricityconsumptionin allCaixaBankGroup byapplyingmarketmeasures.Description ofthe initiative:hiring anelectricitysupplier whichhas aRenewableEnergyGuarantee ofOrigin (RE-GO)Certification.In 2016,99,01% ofScope 2 camefromrenewablesources.

3342 Scope 2(market-based)

Voluntary 1169904 0 <1 year <1 year

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Activitytype


EstimatedannualCO2e




(unitcurrency


Investmentrequired

(unitcurrency -


Paybackperiod

Estimatlifetime

theinitiativ

Other This initiativeaimed atreducing theproduction oftoner waste atcentralservices. A4,6%reduction (156units) wasachieved in2016compared to2015.

1.8 Scope 3 Voluntary 15600 0 1-3years

6-10 yea

CC3.3cWhat methods do you use to drive investment in emissions reduction activities?

Method Comment

Dedicatedbudget forenergyefficiency

CaixaBank has a budget dedicated to the Environmental Management System whichcontemplates energy efficiency actions that are implemented in CaixaBank and itssubsidiaries and branches.

Dedicatedbudget forotheremissionsreductionactivities

All investments in energy efficiency and GHG emissions mitigation are included in theCost Maintenance and Infrastructure management budget. Moreover, CaixaBank hasa dedicated budget to the Environmental Management System which contemplatessome emission reduction activities such as: offset of event’s GHG emissions (CleanCO2 tool), sustainable mobility policy promoting the use of train instead of plane forbusiness travel, among others.

Employeeengagement

The Environmental Management System of CaixaBank includes a detailed programfor behavioural changes and employee engagement by internal awareness initiativesthat want to foster energy efficiency, waste reduction, paper consumption reductionand to encourage environmental best practices. Various initiatives are rolled out toraise awareness among employees, such as the creation and maintenance of aninternal environmental web site for CaixaBank employees, or the public siteEcoCaixa. Throughout 2016, employee engagement was reinforced with activities forincreasing the environmental awareness, such as the publication of environmentalmessages in the intranet, environmental news in the “Canal Caixa”, sending e-mailsto them with environmental awareness information, a specific website for employeesdedicated to environmental information including environmental policy andcertifications as well as the continuous learning activities carried out on this topic.

Further InformationRegarding the definition of a target to reduce scope 1 emissions, Caixabank has considered defining amedium term target (2030) to reduce its largest source of scope 1 emissions (87,7%), which isassociated with refrigerant gases. Specifically, in order to increase the efforts to fight against climatechange, Caixabank considered defining a target to reduce around the 30% of the emissions associatedwith refrigerant gases, meeting the 2.1% year-on-year emission reduction between base year andtarget year. However, after carrying out a technical study about the options and alternatives to

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decrease refrigerant gas emissions (e.g. by replacing the more emitting equipment such as R-22 andR-410 by the less emitting such as R-32), it was decided not to establish this target due to the highinflammability risk associated with the R-32. So far, the only alternative we have found on the market isthe R-32, which for the reasons explained it is not an option for Caixabank at the moment. Caixabankis willing to take action in this sense once the market offers a secure and less emitting alternative,which in our opinion is likely to happen. On the meantime, Caixabank is implementing all the possiblemeasures to reduce emissions from refrigerant gases through a preventive maintenance plan and anefficient use of the equipments. The emissions hereby reported are a recalculation made according tothe GHG Protocol and ISO 14.064 in order to reflect structural changes of Caixabank. For this reason,figures reported here may differ from other reporting fillings where the information is required toconsider different boundaries or approaches. The recalculation hereby disclosed has been verifiedaccording to ISO 14.064-3.

Page: CC4. CommunicationCC4.1Have you published information about your organization’s response to climate change and GHG emissionsperformance for this reporting year in places other than in your CDP response? If so, please attach thepublication(s)

Publication Status Page/Sectionreference

Attach the document Comment

In mainstreamreports(including anintegratedreport) inaccordance withthe CDSBFramework

Complete 41-42 MEMGRUPCAIXABANK2016WEBING.pdf

In voluntarycommunications

Complete All document Declaracion ambiental_ENG2016.pdf

In mainstreamreports(including anintegratedreport) inaccordance withthe CDSBFramework

Complete 27 CaixaBankIntegratedCorporateReport2016.pdf See also theAPPENDIXTO THEINTEGRATEDCORPORATEREPORT2016

Further Information

Module: Risks and OpportunitiesPage: CC5. Climate Change RisksCC5.1Have you identified any inherent climate change risks that have the potential to generate a substantivechange in your business operations, revenue or expenditure? Tick all that apply

Risks driven by changes in regulationRisks driven by changes in physical climate parametersRisks driven by changes in other climate-related developments

CC5.1aPlease describe your inherent risks that are driven by changes in regulation

Risk driver Description Potentialimpact

Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implications

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/CC4.1/MEMGRUPCAIXABANK2016WEBING.pdf

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/CC4.1/Declaracion%20ambiental_ENG2016.pdf

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/CC4.1/CaixaBankIntegratedCorporateReport2016.pdf

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Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implications

Generalenvironmentalregulations,includingplanning

CaixaBankhas clientsfromdiversifiedsectors, thatare exposedto a widevariety ofenvironmentalregulations.There is a riskassociatedwith ourclient’spotentialinability tocomply withgeneralenvironmentalregulations,leading towithdrawal ofenvironmentalor operationalpermits. Thiscould affecttheir solvency,and thereforegenerates arisk of creditrepayment.For example,the livestocksector canpotentially beaffected bychanges inenvironmentalregulations,as the liquidmanuremanagementhas asubstantialimpact onclimatechange. Inthis case, thebasenormativewould be theEU-nitratesdirective(91/676/EEC),

Increasedoperationalcost

Up to 1year

Indirect(Client)

Likely High The financialimplicationsassociated tothis riskdepend onthe kind ofclient affectedby thespecificenvironmentalregulation.Taking theagrariansector of the“description”column as anexample: ifthe sectorbecameunable tooperate andled tobankruptcy(and,therefore,unable torepay credits)losses mayrise to 130 –260 EURmillion peryear

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Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationswhich enteredinto force in1991, aimingto protectwater qualityacrossEurope bypreventingnitrates fromagriculturalsourcespollutingground andsurfacewaters and bypromoting theuse of goodfarmingpractices. It isone of the keyinstruments inthe protectionof watersagainstagriculturalpressures.This is anexample ofthe agrariansector, butenvironmentalregulationaffects almostall sectorsand theinability tooperate thatitsincompliancemay lead tocan certainlyincrease ouroperationalcosts due tomanage creditaccounts(lawyers,credit studies,etc).

Fuel/energytaxes andregulations

The energyexpenses ofthe groupcould bedirectly


1 to 3years

Direct Very likely High CaixaBankexpects thatenergy costswill increaseover time.This

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Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationsaffected by anincrease inenergy andfuel taxes,such as anincrease orchange in the% applied inthe valueadded taxes(VAT). Thiswould implyan increase inthe economiccost ofpurchasingelectricity,gasoline,diesel andwater.

may arisefromgovernmentmeasures(taxes),marketcauses or acombinationof both. Forthis reason,CaixaBankconductsactions toreduceenergyconsumption.The estimatedfinancialimplicationsbefore takingenergy-reductionactions are anoperationalcost increasebetween 1.35and 2.55million Eurosa year.

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Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implications

CC5.1bPlease describe your inherent risks that are driven by changes in physical climate parameters


Timeframe Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationsUncertaintyof physicalrisks

The riskconsidered isthe uncertaintyof extremeweather

Inability todobusiness

1 to 3years

Direct Likely Medium-high

This risk canaffectCaixaBankdue to atemporal

CiBCM

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Likelihood

Magnitudeof impact

Estimatedfinancial

implicationsevents andchanges in thephysicalparametersthat may affectthe businesscontinuity ofCaixaBank,especially theactivities at theheadquartersand thenetwork ofoffices . Thedirectconsequencesof changes inthe physicalrisks such asfloods,extremeprecipitation,snow, etc.could damagethe dailybusinessincome inCaixaBankheadquarters,CaixaBankbranchnetwork, etc.due to theinability to dobusiness.

reduction inthe amount ofdaily businessand in theinability towork in theoffices thatcould becomeaffected bythe extrememeteorologicalphenomena.This couldimply areduction inincomes.

SaIcBatcdaiaefeIt2DPCadbptammpdvecptoptwcTmaactDPC

Change inprecipitationextremes

The risk arisesfrom thechange inprecipitation


1 to 3years

Direct About aslikely asnot

Medium This risk canaffect therevenue fromthe insurance

Tmtt

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Likelihood

Magnitudeof impact

Estimatedfinancial

implicationsanddroughts

pattern andespecially thelack of rain forlong periodspredicted fortheMediterraneancountries.Agriculture,householdsand humanhealth are themost sensitivebusinesses toclimatechange, andsome ofCaixabank’sinsurancepolicies coverharvests,damages toinfrastructureor disease anddisability.Spain is acountry thathas alreadysufferedperiods of bigfires, severedroughts orextreme floodswithdevastatingconsequences,whichscientistsbelieve couldbe worse dueto ClimateChange.Therefore,changes in theclimatepatterns suchas the lack ofrain in theMediterraneanareas (wherethe groupdevelops mostof itsinsurance

business.CaixaBankmay see itsfinancial costsincreased dueto a declineon the stabilityin the climateparametersthat bringprofits and theincrease oftheexpendituresrelated withrecalculatingthe frameworkof thecontracts. Theestimatedcosts of theimpact of acatastrophicenvironmentalrisk is a lossof EUR 12million fromthe insurancebudget, whichcorrespondsto less than1% of the totalrevenues frominsurancecontract.

ssooenoiCTcdamripCbitlpwoawocearTcufwcttcittprtppdtcae

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Likelihood

Magnitudeof impact

Estimatedfinancial

implicationsbusiness),would directlyaffect all thecosts andrevenuecalculated intheinsurances, forexample,those relatedto the farmingcompanies.

bCFCICSaACSCcneoasddpiswpsdioadraipgTaerltt

CC5.1cPlease describe your inherent risks that are driven by changes in other climate-related developments

Riskdriver

Description Potentialimpact

Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationsReputation The risk

concerned isa decrease inCaixaBank’sreputation,due to a poor

Reduceddemand forgoods/services

Up to 1year

Direct Likely High The estimatedfinancialimplications ofthis risk are aloss ofincomes,

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Riskdriver


Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationsenvironmentaldisclosure ofour climatechangemanagementand / or apoordisseminationof our climatechange andenvironmentalstrategy. Thiscould affectnegatively ourimage andreputation,and ourcustomersand investorscoulddecrease theirinterest on us,leading toreduceddemand forservices inour entity.

considering thefinancial lossesthat we couldhave if we didnot win projectsor if we lost theconfidence ofinvestors due tothe fact that ourreputation wasdamaged forthe lack ofspecific actionon climatechange andenvironment.

3/2/2020 CDP


Riskdriver


Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implications

Changingconsumerbehavior

The risk inconcern is thereduction ofdemand ofservices andproducts ofthe bank dueto a badperception ofthe customerand the lackof productsadapted totheirenvironmentalapproach.CaixaBankcan bedirectlyaffected bythe change ontheconsumers’behavior. Withthis,customersmay opt forother banksthat offer thesustainableapproach inthe servicesthey areseeking.Consideringtheawareness ofthe

Reduceddemand forgoods/services

Up to 1year

Direct Very likely Medium-high

The mainfinancialimplications ofthis risk wouldbe thereduction ofdemand forgoods orservices. As anestimation ofthe volume ofthis opportunity,CaixaBank'sEcomicrocreditsand Ecofinancehave assets ofover 53 MillionEUR from ourclients.

3/2/2020 CDP


Riskdriver


Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationsstakeholdersof CaixaBank,products andservicesrelated orinfluenced byClimatechange andtheenvironmentalperformanceare keyaspects tomaintain theability of thebank to dobusiness.Costumer’spurchase orinvestmentdecisions canbe based onanenvironmentaland socialperformanceof the bank,and are veryimportant forthe successfuldevelopmentof CaixaBankand all itssubsidiaries.

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Riskdriver


Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implications

Further InformationCaixabank is currently working on the revision and update of the identification of the R&O derived fromclimate change following the TCFD recommendations.

Page: CC6. Climate Change OpportunitiesCC6.1Have you identified any inherent climate change opportunities that have the potential to generate asubstantive change in your business operations, revenue or expenditure? Tick all that apply

Opportunities driven by changes in regulationOpportunities driven by changes in physical climate parametersOpportunities driven by changes in other climate-related developments

CC6.1aPlease describe your inherent opportunities that are driven by changes in regulation

Opportunitydriver

Description Potential impact Timeframe Direct/Indirect Likelihood Magnitudeof impact

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Opportunitydriver


Air pollutionlimits

New regulationsregarding airpollution limits couldlead to greaterdemand for eco-mobility solutions .For example, in theframework of thefollowing legislationwhich is applicable inCatalonia:GovernmentAgreement/127/2014,of 23 september,thatapproved the ActionPlan for theimprovement of airquality in specialprotected zones. Aneconomic discount isoffered for thoseusers of specific TollRoads that travelusing low carbonemission vehicles(petrol vehicles<120gCO2e/km;diesel vehicles<108gCO2e/km).CaixaBank is takingadvantage of thisopportunity, as itpromotes– viaCaixaBankEquipment Finance-efficient vehicles interms of CO2emissions, offeringits customers andemployees hybrid,electric and low CO2emissions vehicles.

Increaseddemand forexistingproducts/services

Up to 1year

Direct Likely High

Voluntaryagreements

The exact regulationsof voluntarystandards are ISO14001 and theEuropean 1221/2009EMAS regulation.These voluntarystandards are relatedto the environmentand thus, ClimateChange, offers anopportunity to

Reducedoperational costs

Up to 1year

Direct Virtuallycertain

Low-medium

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Opportunitydriver


CaixaBank toestablish a voluntaryenvironmentalstrategy. This helpson leadingCaixaBank to reducethe operational costsrelated with theemissions andenergy consumption(electricity, water andpaper consumption,etc.). In addition tothe cost savings,they offer anopportunity toimprove reputationand leadership onenvironmentalproblems such asClimate Change.

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Opportunitydriver


CC6.1bPlease describe your inherent opportunities that are driven by changes in physical climate parameters

Opportunitydriver

Description Potential impact Timeframe

Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationChange inprecipitationextremesanddroughts

Changes innaturalresources,along withextremechanges inprecipitationand droughtscan createuncertaintyabout theannualproduction ofthe agrarianand livestocksectors. Thisuncertainty isanopportunityforCaixaBank,as we cansee how thedemand foragriculturalinsuranceservicesincreases.Therefore,this willpositivelyaffect theGroupincomes dueto increaseddemand forits agrarianinsuranceservices.


1 to 3years


This is anopportunity tobtain anincrease inthe demandof agrarianinsuranceservices, antherefore toachieve anincrease inthe incomesobtained fromthis businessline.

Change inmean(average)temperature

Thisopportunityderives fromearlymanagementof future heatwaves byupdating

Reducedoperational costs

Up to 1year

Direct Very likely Low Increasedexpenditureon energyconsumptionand theunexpectedneed to buy,maintain or

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Opportunitydriver


Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationbuildingequipmentsso as toavoid andmanage thepotentialincrease inenergydemands.Hence, theopportunityis thereduction oftheoperationalcosts of thecompanyrelated to theincrease inenergyconsumptionand theexpendituresof CO2emissionssuch asCarbonoffsets. Theopportunityis managedwith apreventiveapproachthrough themaintenanceandreplacementof the airconditioningequipment toachievecomfortabletemperatureswithin thebranches ofthe companyaffected by achange inthe averagetemperature.In addition,CaixaBank isreplacingother

replace theequipment foacclimatizingthe buildingswhereCaixaBankoperates. Thincrease ofthe energyconsumptionin a year witextreme hightemperaturesuch as theones in 2003due to theEuropeanheat wave,would beEUR 60000per month foeach degreeoftemperatureincreased.Thiscorrespondsto anincrease of1% of theannualexpendituresin electricity.

3/2/2020 CDP


Opportunitydriver


Direct/Indirect

Likelihood

Magnitudeof impact

Estimatedfinancial

implicationequipmentsnot directlyrelated withairconditioningto decreasethe energyconsumptionand hence,the baselineof energydemand inpeaks ofenergyconsumptiondue to theextremetemperatureswill be lower.

CC6.1cPlease describe your inherent opportunities that are driven by changes in other climate-related developments

Opportunitydriver


Direct/Indirect

Likelihood

Magnitudeof impact

Estimfina

implic

3/2/2020 CDP


Opportunitydriver


Direct/Indirect

Likelihood

Magnitudeof impact

Estimfina

implicChangingconsumerbehavior

An increase ofenvironmentaland climatechangeawarenessamongcompanies andindividuals , is anopportunity for anincreasedcommercializationof our servicestargeted for thiskind of public(ethical funds,green accounts,etc).


Up to 1year


As anestimatthe voluthis oppCaixaBEcomicand Ecohave toover 49EUR froclients.

Reputation The actionscarried out by theCaixaBank Group

Increased stockprice (marketvaluation)

Up to 1year

Direct Likely Medium This is opportugain str

3/2/2020 CDP


Opportunitydriver


Direct/Indirect

Likelihood

Magnitudeof impact

Estimfina

implicregarding ClimateChange (includingmitigation,adaptation andraisingawareness)increase thereputation ofCaixaBank beingcommitted tobuilding a low-carbon economy,and this can leadto an increase inthe attractivenessto investors andclients. Theincreasingawareness onClimate Changeby the differentstakeholders iscreating anopportunity, asthese differentgroups might bemore interested ingreenproducts/servicesand a responsibleperformance ofthe corporation.Customer’spurchase orinvestmentdecisions can bebased on anenvironmentalbasis and thebank is currentlyworking to offerthe right productsand services. Anexistingopportunity isdriven by thisdemand, whichcan be satisfiedby rising andwidening the offerof greenproducts/services.This increase inthe reputation of

advantaCaixaBcompetto increvalue ostock pOne of performindicatoCaixaB2014, wmaintenandimproveSustainIndexesas DJSFTSE4Gand ASHence, financiaof losinreputatito a badperformfront of environand ClimChangeaffectnegativgroup inof demastocks.

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Opportunitydriver


Direct/Indirect

Likelihood

Magnitudeof impact

Estimfina

implicCaixaBank wouldpositively affectthe stock price.

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Opportunitydriver


Direct/Indirect

Likelihood

Magnitudeof impact

Estimfina

implic

Further InformationCaixabank is currently working on the revision and update of the identification of the R&O derived fromclimate change following the TCFD recommendations.

Module: GHG Emissions Accounting, Energy and Fuel Use, and TradingPage: CC7. Emissions MethodologyCC7.1Please provide your base year and base year emissions (Scopes 1 and 2)

Scope Base year Base year emissions (metric tonnesCO2e)

Scope 1 Thu 01 Jan 2009 - Thu 31 Dec2009

17207

Scope 2 (location-based)

Scope 2 (market-based)

Thu 01 Jan 2009 - Thu 31 Dec2009

55327

CC7.2Please give the name of the standard, protocol or methodology you have used to collect activity data andcalculate Scope 1 and Scope 2 emissions

Please select the published methodologies that you useISO 14064-1

The Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (Revised Edition)

CC7.2aIf you have selected "Other" in CC7.2 please provide details of the standard, protocol or methodology youhave used to collect activity data and calculate Scope 1 and Scope 2 emissionsCC7.3Please give the source for the global warming potentials you have used

Gas ReferenceCH4 IPCC Fourth Assessment Report (AR4 - 100 year)

N2O IPCC Fourth Assessment Report (AR4 - 100 year)

HFCs IPCC Fourth Assessment Report (AR4 - 100 year)

CO2 IPCC Fourth Assessment Report (AR4 - 100 year)

CC7.4Please give the emissions factors you have applied and their origin; alternatively, please attach an Excelspreadsheet with this data at the bottom of this page

Fuel/Material/Energy Emission Factor Unit Reference

Further InformationThe emissions hereby reported are a recalculation made according to the GHG Protocol and ISO14.064 in order to reflect structural changes of Caixabank. For this reason, figures reported here maydiffer from other reporting fillings where the information is required to consider different boundaries orapproaches. The recalculation hereby disclosed has been verified according to ISO 14.064-3.

AttachmentsEMISSION_FACTORS_CAIXABANK.xlsx

Page: CC8. Emissions Data - (1 Jan 2014 - 31 Dec 2014)CC8.1Please select the boundary you are using for your Scope 1 and 2 greenhouse gas inventory

Operational control

CC8.2

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/ClimateChange2017/CC7.EmissionsMethodology/EMISSION_FACTORS_CAIXABANK.xlsx

3/2/2020 CDP


Please provide your gross global Scope 1 emissions figures in metric tonnes CO2e14307

CC8.3Please describe your approach to reporting Scope 2 emissions

Scope 2, location-based Scope 2, market-based CommentWe are not reporting a Scope 2, location-based figure

We are reporting a Scope 2, market-based figure

CC8.3aPlease provide your gross global Scope 2 emissions figures in metric tonnes CO2e

Scope 2, location-based Scope 2, market-based (if applicable) Comment2527

CC8.4Are there any sources (e.g. facilities, specific GHGs, activities, geographies, etc.) of Scope 1 and Scope 2emissions that are within your selected reporting boundary which are not included in your disclosure?

No

CC8.5Please estimate the level of uncertainty of the total gross global Scope 1 and 2 emissions figures that youhave supplied and specify the sources of uncertainty in your data gathering, handling and calculations

Scope Uncertaintyrange

Mainsources ofuncertainty

Please expand on the uncertainty in your data

Scope 1 Less than orequal to 2%

Assumptions The GHG emissions from the fuel consumption ofCaixaBank’s own fleet have been calculated from the totalannual km, and assuming that all vehicles are mediumsize diesel cars. This assumption is in line with reality.

Scope 2(location-based)

Scope 2(market-based)

Less than orequal to 2%

No SourcesofUncertainty

Scope 2 emissions were calculated according to the kWhconsumed, the renewable energy certificates purchasedand the specific emission factor of each distributor, so ithas no uncertainty entailed.

CC8.6Please indicate the verification/assurance status that applies to your reported Scope 1 emissions

Third party verification or assurance process in place

CC8.6aPlease provide further details of the verification/assurance undertaken for your Scope 1 emissions, andattach the relevant statements

Verificationor

assurancecycle in

place

Status inthe

currentreporting

year

Type ofverification

orassurance

Attach thestatement

Page/sectionreference

Relevantstandard

Proportionof

reportedScope 1

emissionsverified

(%)Annualprocess

Complete Reasonableassurance

Informe deAuditoría deVerificaciónHC_CAIXABANK-Datos 2015.pdf

All document.specialsection forCDP in page11 to 13

ISO14064-3 100

Annualprocess


Certificadocaixabank - HdC-2016-17.pdf

All document. Other: ISO14064:2012-1

100

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/CC8.6a/Informe%20de%20Auditor%C3%ADa%20de%20Verificaci%C3%B3n%20HC_CAIXABANK-Datos%202015.pdf

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/CC8.6a/Certificado%20caixabank%20-%20HdC-2016-17.pdf

3/2/2020 CDP


CC8.7Please indicate the verification/assurance status that applies to at least one of your reported Scope 2emissions figures


CC8.7aPlease provide further details of the verification/assurance undertaken for your location-based and/or market-based Scope 2 emissions, and attach the relevant statements

Location-based ormarket-basedfigure?

Verificationor

assurancecycle in

place

Status inthe

currentreporting

year

Type ofverification

orassurance

Attach thestatement

Page/Sectionreference

Relevantstandard

Proportiof

reporteScope

emissioverifie

(%)Market-based

Annualprocess



All document.specialsection forCDP in page11 to 13

ISO14064-3 100

Market-based

Annualprocess



All document Other: ISO14064:2012-1

100

CC8.8Please identify if any data points have been verified as part of the third party verification work undertaken,other than the verification of emissions figures reported in CC8.6, CC8.7 and CC14.2

Additional data points verified CommentYear on year change in emissions (Scope 1 and 2)

Year on year change in emissions (Scope 3)

Year on year emissions intensity figure

Change in Scope 1 emissions against a base year (not target related)



CC8.9Are carbon dioxide emissions from biologically sequestered carbon relevant to your organization?

No



Operational control

CC8.2Please provide your gross global Scope 1 emissions figures in metric tonnes CO2e

19120


Scope 2, location-based Scope 2, market-based Comment



3/2/2020 CDP







No





Scope 1 Less than orequal to 2%

Assumptions The GHG emissions from the fuel consumption ofCaixaBank’s own fleet have been calculated from the totalannual km, and assuming that all vehicles are mediumsize diesel cars. This assumption is in line with reality.



Less than orequal to 2%


Scope 2 Emissions are calculated according to theconsumption in (kWh) and the purchase of green energy(in kWh). Moreover, consumption is measured accordingto the specific emission factor of the distribution company,so there are no uncertainty sources in this scope.



CC8.6aPlease provide further details of the verification/assurance undertaken for your Scope 1 emissions, andattach the relevant statements

Verificationor

assurancecycle in

place

Status inthe

currentreporting

year

Type ofverification

orassurance

Attach thestatement


Relevantstandard

Proportionof

reportedScope 1

emissionsverified

(%)Annualprocess



All document.Relevantsection forCDP in page11 to 13.

ISO14064-3 100

Annualprocess




100




3/2/2020 CDP





Verificationor

assurancecycle in

place

Status inthe

currentreporting

year

Type ofverification

orassurance

Attach thestatement


Relevantstandard

Proportiof

reporteScope

emissioverifie

(%)Market-based

Annualprocess



All document.Relevantsection forCDP in page11 to 13.

ISO14064-3 100

Market-based

Annualprocess




100


Additional datapoints verified

Comment

Year on yearchange inemissions (Scope 1and 2)

Year on yearchange inemissions (Scope3)

Year on yearemissions intensityfigure

Change in Scope 1emissions against abase year (nottarget related)



Financial or otherbase year datapoints used to set ascience-basedtarget

Caixabank has audited its carbon footprint and its recalculation on a yearlybasis since 2009. Also, Caixabank’s economic accounts are auditedperiodically (see document attached), therefore all relevant data points for theemissions intensity figure in Ton of CO2/EUR is audited.

CC8.9



3/2/2020 CDP


Are carbon dioxide emissions from biologically sequestered carbon relevant to your organization?No


AttachmentsCC-8-8 Memoria econòmica auditada ENG.pdf


Operational control

CC8.2Please provide your gross global Scope 1 emissions figures in metric tonnes CO2e

14277







No





Scope 1 More than2% but lessthan orequal to 5%

AssumptionsExtrapolation

The GHG emissions from the fuel consumption (gasolineand gasoil A) of CaixaBank’s own fleet have beencalculated from the total annual km, and extrapolated by:km driven/day/car*365 days. In those cases were the totalkm were not available, the average data of the otherresults was considered.



More than2% but lessthan orequal to 5%


Scope 2 Emissions are calculated according to theconsumption in (kWh) and the purchase of green energy(in kWh). Moreover, consumption is measured accordingto the specific emission factor of the distribution company,so there are no uncertainty sources in this scope.



CC8.6a

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/ClimateChange2017/CC8.EmissionsData(1Jan2015-31Dec2015)/CC-8-8%20Memoria%20econ%C3%B2mica%20auditada%20ENG.pdf

3/2/2020 CDP


Please provide further details of the verification/assurance undertaken for your Scope 1 emissions, andattach the relevant statements

Verificationor

assurancecycle in

place

Status inthe

currentreporting

year

Type ofverification

orassurance

Attach thestatement


Relevantstandard

Proportionof

reportedScope 1

emissionsverified

(%)Annualprocess


Informe deAuditoría deVerificaciónHC_CAIXABANK-2016.pdf

All document.Specialsection forCDP in page11 to 12.

ISO14064-3 100

Annualprocess


CertificadoCaixabank2016.pdf


100





Verificationor

assurancecycle in

place

Status inthe

currentreporting

year

Type ofverification

orassurance

Attach thestatement


Relevantstandard

Proporof

reportScope

emissiverifi

(%)Market-based

Annualprocess




ISO14064-3 100

Market-based

Annualprocess




100


Additional data points verified CommentYear on year change in emissions (Scope 1 and 2)

Year on year change in emissions (Scope 3)

Year on year emissions intensity figure




CC8.9Are carbon dioxide emissions from biologically sequestered carbon relevant to your organization?

No

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/CC8.6a/Informe%20de%20Auditor%C3%ADa%20de%20Verificaci%C3%B3n%20HC_CAIXABANK-2016.pdf

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/CC8.6a/Certificado%20Caixabank2016.pdf



3/2/2020 CDP



Page: CC9. Scope 1 Emissions Breakdown - (1 Jan 2014 - 31 Dec 2014)CC9.1Do you have Scope 1 emissions sources in more than one country?

No

CC9.2Please indicate which other Scope 1 emissions breakdowns you are able to provide (tick all that apply)

By business divisionBy activity

CC9.2aPlease break down your total gross global Scope 1 emissions by business division

Business division Scope 1 emissions (metric tonnes CO2e)CaixaBank Headquarters 1241

Branch network 12190

Barclays Bank 876

CC9.2dPlease break down your total gross global Scope 1 emissions by activity

Activity Scope 1 emissions (metric tonnes CO2e)Gasoline consumption 79

Gasoil A consumption 1798

Gasoil C consumption 96

Refrigerant gases 12333



No




Business division Scope 1 emissions (metric tonnes CO2e)Central services (including business travel) 8844

Office network 17806

Barclays Bank 876


Activity Scope 1 emissions (metric tonnes CO2e)Gasoline (Fleet) 74

Gasoil (Fleet) 2328

Gasoil 139

Refrigerating gases 16579

3/2/2020 CDP




No




Business division Scope 1 emissions (metric tonnes CO2e)Central services (including business travel) 250

Office network 14027


Activity Scope 1 emissions (metric tonnes CO2e)Gasoline (Fleet) 53

Gasoil A (Fleet) 1635

Gasoil C 71

Refrigerating gases 12518



No


By business division


Business division Scope 2, location-based (metrictonnes CO2e)

Scope 2, market-based (metrictonnes CO2e)

CaixaBankHeadquarters

0

Branch network 2527



No

3/2/2020 CDP





Businessdivision

Scope 2, location-based (metrictonnes CO2e)


CentralServices

0

Office Network 2279



No




Businessdivision

Scope 2, location-based (metrictonnes CO2e)


CentralServices

0

Office Network 616


Page: CC11. EnergyCC11.1What percentage of your total operational spend in the reporting year was on energy?

More than 0% but less than or equal to 5%

CC11.2Please state how much heat, steam, and cooling in MWh your organization has purchased and consumedduring the reporting year

Energy type MWhHeat 0

Steam 0

Cooling 0

CC11.3Please state how much fuel in MWh your organization has consumed (for energy purposes) during thereporting year

8383

CC11.3aPlease complete the table by breaking down the total "Fuel" figure entered above by fuel type

Fuels MWhDiesel/Gas oil 8122

3/2/2020 CDP


Fuels MWhMotor gasoline 260

CC11.4Please provide details of the electricity, heat, steam or cooling amounts that were accounted at a low carbonemission factor in the market-based Scope 2 figure reported in CC8.3a

Basis forapplying a

lowcarbon

emissionfactor

MWh consumedassociated with

low carbonelectricity, heat,

steam orcooling

Emissionsfactor (inunits ofmetrictonnes

CO2e perMWh)

Comment

Energyattributecertificates,Guaranteesof Origin

170605 0 Caixabant bought 170605 MWh of guarantees oforigin to cover 100% of the electricity consumption atthe Central Services and over 98% of the electricityconsumption in the Branch Network in 2016. This isguaranteed by the supplier company Gas NaturalFenosa through a certificate from the CNE, ComisiónNacional de Energía (the national energy comissionof Spain).

CC11.5Please report how much electricity you produce in MWh, and how much electricity you consume in MWh

Totalelectricityconsumed

(MWh)

Consumedelectricity thatis purchased

(MWh)

Totalelectricityproduced

(MWh)

Totalrenewableelectricityproduced

(MWh)

Consumed renewableelectricity that is

produced bycompany (MWh)

Comment

172311 172311 0 0 0

Further Information

Page: CC12. Emissions PerformanceCC12.1How do your gross global emissions (Scope 1 and 2 combined) for the reporting year compare to theprevious year?

Decreased

CC12.1aPlease identify the reasons for any change in your gross global emissions (Scope 1 and 2 combined) and foreach of them specify how your emissions compare to the previous year

Reason Emissionsvalue

(percentage)

Directionof

change

Please explain and include calculation

Emissionsreductionactivities

34.4 Decrease Scope 1+2 emissions last year was of 21399 Ton ofCO2, while our implemented emissions reductionsactivities accounted for savings of 7379 Ton of CO2. Themethodology to calculate the percentage of theemissions value was as stated in the guidance:7379/21399*100. More information on the initiatives canbe found in questions 3.3a and 3.3b.

Divestment

Acquisitions

Mergers

Change inoutput

3/2/2020 CDP


Reason Emissionsvalue

(percentage)

Directionof

change

Please explain and include calculation

Change inmethodology

Change inboundary

Change inphysicaloperatingconditions

Unidentified

Other 3.3 Decrease Emissions from fuel consumption have decreased by 714tonnes due to a decrease in fuel consumption as a resultof a decrease in staff. The methodology to calculate thepercentage of the emissions value was as stated in theguidance: 714/21399*100.

CC12.1bIs your emissions performance calculations in CC12.1 and CC12.1a based on a location-based Scope 2emissions figure or a market-based Scope 2 emissions figure?

Market-based

CC12.2Please describe your gross global combined Scope 1 and 2 emissions for the reporting year in metric tonnesCO2e per unit currency total revenue

Intensityfigure =

Metricnumerator (Grossglobal combined

Scope 1 and 2emissions)

Metricdenominator:

Unit totalrevenue

Scope2

figureused

%change

fromprevious

year

Directionof

changefrom

previousyear

Reason forchange

3/2/2020 CDP


Intensityfigure =



Metricdenominator:

Unit totalrevenue

Scope2

figureused

%change

fromprevious

year

Directionof

changefrom

previousyear

Reason forchange

0.00000002787 metric tonnesCO2e

534380000000 Market-based

30 Decrease The reasonfor thedecrease isthe fact thatthe totalrevenuevalue isalmost thesame as lastyear and thescope 1+2emissionshavedecreasedcompared to2015. Thedecrease inscope 1+2emissions ismainly due tothe reducedelectricityconsumptionas a result ofseveralenergyefficiencyinitiativesand thedecreasedfuel andrefrigerantgasconsumption.

CC12.3Please provide any additional intensity (normalized) metrics that are appropriate to your business operations

Intensityfigure =



Metricdenominator

Metricdenominator:

Unit total

Scope2

figureused

%change

fromprevious

year

Directionof

changefrom

previousyear

Reason fochange

3/2/2020 CDP


Intensityfigure =



Metricdenominator

Metricdenominator:

Unit total

Scope2

figureused

%change

fromprevious

year

Directionof

changefrom

previousyear

Reason fochange

0.496598866 metric tonnesCO2e

full timeequivalent(FTE)employee

29990 Market-based

30 Decrease The reasonfor thedecrease isthe decreasin scope 1+emissions,as the FTEhas notchangedsignificantlyThedecrease inscope 1+2emissions imainly duethe reducedelectricityconsumptioas a result severalenergyefficiencyinitiativesand thedecreasedfuel andrefrigerantgasconsumptio

Further Information

Page: CC13. Emissions TradingCC13.1Do you participate in any emissions trading schemes?

No, and we do not currently anticipate doing so in the next 2 years

CC13.2Has your organization originated any project-based carbon credits or purchased any within the reportingperiod?

Yes

CC13.2aPlease provide details on the project-based carbon credits originated or purchased by your organization inthe reporting period

3/2/2020 CDP


Creditorigination

or creditpurchase

Projecttype

Projectidentification

Verified towhich

standard

Numberof

credits(metrictonnesCO2e)

Numberof

credits(metrictonnesCO2e):

Riskadjustedvolume

Creditscanceled

Purpose,e.g.

compliance

Creditpurchase

Biomassenergy

Viñalesbiomasspower plantProject inChile.

VCS(VerifiedCarbonStandard)

22949 22949 Yes VoluntaryOffsetting

Creditpurchase

Forests ReforestationprojectREFO-RESTA CO2PHASE V, inSpain.

Other:Ministerio deAgricultura,Alimentacióny MedioAmbiente

15 15 Yes VoluntaryOffsetting

Further Information

AttachmentsEV000120170017_certificate_Clean_CO2_Caixabank.pdfREFO-RESTA CO2 FASE V_MAPAMA.pdfMarkit_RetirementDetails_ViñalesBiomassPowerPlant_Caixabank.pdf

Page: CC14. Scope 3 EmissionsCC14.1Please account for your organization’s Scope 3 emissions, disclosing and explaining any exclusions

Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e

Emissions calculationmethodology

Percentageof

emissionscalculatedusing dataobtained

fromsuppliersor value

chainpartners

Explanation

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/ClimateChange2017/CC13.EmissionsTrading/EV000120170017_certificate_Clean_CO2_Caixabank.pdf

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/ClimateChange2017/CC13.EmissionsTrading/REFO-RESTA%20CO2%20FASE%20V_MAPAMA.pdf

https://www.cdp.net/sites/2017/81/4081/Climate%20Change%202017/Shared%20Documents/Attachments/ClimateChange2017/CC13.EmissionsTrading/Markit_RetirementDetails_Vi%C3%B1alesBiomassPowerPlant_Caixabank.pdf

3/2/2020 CDP


Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Purchasedgoods andservices

Relevant,calculated

8695 Purchased goods andservices refer to: paperconsumption (recycled, non-recycled, kraft and coatedpaper), chequebooks, toners(LaserJet and Inkjet), vinylused for advertisement in theoffices, credit cards andwater purification andtreatment. The calculationwas done tracking the kg orunits of each materialpurchased (this provided bythe purchasing department)and assigning an emissionfactor according to relevantLCA for the material. Allemissions factors used are inthe spreadsheet provided inquestion 7. This data iscalculated under the ISO 14064 Standard and the GHGProtocol Scope 3 guidanceand verified along Scope 1and 2 emissions.

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Capital goods Relevant,calculated

2231 Capital goods refer to the ITequipment acquired byCaixabank over the years(This data is provided by thepurchasing department). Themethodology for thecalculation assumes a lifetime of 5 years for theproducts acquired andassigns one fifth of the LCAcarbon emission factor to theyear of the purchase and thefour subsequent ones. Everyyear new purchases areincorporated. All emissionsfactors used are in thespreadsheet provided inquestion 7. This data iscalculated under the ISO 14064 Standard and the GHGProtocol Scope 3 guidanceand verified along Scope 1and 2 emissions.

Fuel-and-energy-relatedactivities (notincluded inScope 1 or 2)

Relevant,calculated

147 In order to widen the numberof categories included in thescope, this year Caixabankhas included category 3.3into the scope. It includesthe emissions from the valuechain of the fuels used in theelectric power as well as thetransport and electricdristibution. The emissionfactors corresponding to thetransport and electricitydistribution as well aselectricity generation comefrom DEFRA while theemission factorcorresponding to the elctricalmix in Spain comes fromMAPAMA (Spanish Ministryof Agriculture and Fishing,Food and Environment).

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Upstreamtransportationanddistribution

Notrelevant,explanationprovided

Caixabankprovides anintangibleservice, whichmeans verylittle upstreamtransportationof goods,which is whythis source isconsidered asnot relevant.

Wastegenerated inoperations

Relevant,calculated

208 Waste generated inoperations refers to all thewaste produced byCaxabank's Central Servicesand the office network (Thisdata is provided by theenvironmental managementteam). The calculation wasdone tracking the kg or unitsof each kind of waste(plastic, glass, mixed, etc)and assigning an emissionfactor according to itsdisposal treatment. Allemissions factors used are inthe spreadsheet provided inquestion 7. This data iscalculated under the ISO 14064 Standard and the GHGProtocol Scope 3 guidanceand verified along Scope 1and 2 emissions.

Businesstravel

Relevant,calculated

8072 The scope 3 sourceBusiness travel refers to:business travels by air, train,hired cars and vehiclesowned by staff. Businesstravels are managed andcontrolled by El Corte Ingléscompany, which reports toCaixaBank the total kmdepending on the kind oftransport and other factors(e.g. the distinction between

3/2/2020 CDP


Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

short, medium and longflights) and the CO2emissions. (ii) The primarydata from planes and trainjourneys come from thetravel agency “El CorteInglés”, which reports the Kmtravelled and the type oftransport according to theclassifications stated above(short, medium and longflights, etc). The agency thathires the cars also reports toCaixabank the Km traveled.Since the nature of thebusiness of these travelagencies is to control thetransport products andservices they offer, the Kmstravelled by the employeesof CaixaBank for businesspurposes are well accountedor easly established. Thus,the quality of the data usedwas very high. (iii) Theassumption for the hired carswas that they were allmedium size diesel cars. Themethodology used tocalculate the GHG emissionsin CO2eq was a Life CycleAnalysis according toISO14040 and PAS 2050methodology. (iv) Theassumption for the vehiclesowned by staff was that theywere all medium size dieseland petrol cars. By havingonly the km done withoutknowing the fuel, the dieseland gasoline distributions,was performed. All emissionsfactors used are in thespreadsheet provided inquestion 7.

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Employeecommuting

Relevant,calculated

1931 Based on a mobility surveyconducted in 2008 toCaixaBank’s employees, weestimated the emissionsassociated with employeecommuting from their homesto their jobs. We onlyconsidered employees inCaixaBank headquarters, asthey are group of employeeswith stable work conditions,and who regularly travel thisdistance to work. We haveconsidered the journeysmade by public transport andextrapolated the responsesof the 646 employees thatwere surveyed to the totalstaff of CaixaBankHeadquarters, for the 220annual working days. Allemissions factors used are inthe spreadsheet provided inquestion 7. This data iscalculated under the ISO 14064 Standard and the GHGProtocol Scope 3 guidanceand verified along Scope 1and 2 emissions.

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Upstreamleased assets


Theemissionsassociated tothe electricaland fuelconsumptionof the officesrented havealready beenincluded inthe scope 1and scope 2emissions, asif they wereownedoffices. Forthis reason,the evaluationstatus of thissource inscope 3 is“not relevant”.Includingtheseemissions inscope 3would lead todoubleaccountability,as theemissions arealreadyincluded inscopes 1 and2.

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Downstreamtransportationanddistribution


The reason toconsider thiscategoryScope 3 asnot relevant isconsequenceto the intrinsicfunction of theactivity ofCaixaBank,because theentity isresponsablefor the costsassociatedwithtransportationanddistribution inmost cases.

Processing ofsold products


The financialand insuranceservicesoffered byCaixaBank donot imply thatthere is anassociatedphysicalproduct.Therefore ,due to thenature of thebusiness ofCaixaBank ,this categoryof scope 3emissions isconsiderednot relevant.

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Use of soldproducts


The financialand insuranceservicesoffered byCaixaBank donot imply thatthere is anassociatedphysicalproduct.Therefore ,due to thenature of thebusiness ofCaixaBank ,this categoryof scope 3emissions isconsiderednot relevant .In the casethat the paperused in thecontracts ofthe financialand insuranceservices wasconsidered a“soldproduct”, theassociatedemissions arenot accountedin thiscategory, asthey arealreadyincluded inthe category “purchasedgoods andservices”.

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

End of lifetreatment ofsold products


The financialand insuranceservicesoffered byCaixaBank donot imply thatthere is anassociatedphysicalproduct withend of lifetreatmentemissionsassociated.Hence, due tothe nature ofthe businessof CaixaBank, this categoryof scope 3emissions isconsiderednot relevant.

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Downstreamleased assets


The carbonfootprint ofCaixaBankonly includesthe emissionsof activitieswhere it holds100% of theoperationalcontrol.Specifically,some of thespaces thatthe groupmight rent arenot includedin the carbonfootprint,sinceCaixaBankdoes not havethe control toinfluence ontheseemissions.Therefore,this source ofscope 3 hasbeenconsiderednot relevantfor thisreason.

Franchises Notrelevant,explanationprovided

CaixaBankdoes not haveanyfranchises.Therefore, itis notrelevant.

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Sources ofScope 3

emissions

Evaluationstatus

metrictonnesCO2e


Percentageof



chainpartners

Explanation

Investments Notrelevant,explanationprovided

Theemissionsassociated tocompanieswhereCaixaBank isnot theshareholderwith 100% ofshares havenot beenincluded inthe carbonfootprint ofthe group.This isbecause thescope appliedto thecalculation ofthe carbonfootprint is ofoperationalcontrol. Forthis reason,theInvestmentssource ofscope 3 hasbeenconsiderednot relevant.

Other(upstream)

Other(downstream)



CC14.2aPlease provide further details of the verification/assurance undertaken, and attach the relevant statements

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Verificationor

assurancecycle in

place

Status inthe

currentreporting

year

Type ofverification

orassurance

Attach thestatement


Relevantstandard

Proportion ofreported Scope

3 emissionsverified (%)

Verificationor

assurancecycle in

place

Status inthe

currentreporting

year

Type ofverification

orassurance

Attach thestatement


Relevantstandard

Proportion ofreported Scope

3 emissionsverified (%)

Annualprocess




ISO14064-3 100

Annualprocess




100

CC14.3Are you able to compare your Scope 3 emissions for the reporting year with those for the previous year forany sources?

Yes

CC14.3aPlease identify the reasons for any change in your Scope 3 emissions and for each of them specify how youremissions compare to the previous year

Sourcesof Scope

3emissions

Reason forchange

Emissionsvalue

(percentage)

Directionof

change

Comment

Purchasedgoods &services


12.6 Decrease Several activities were implemented inorder to reduce paper consumption, whichaccounted for a reduction in emissions. Theactivities were based on the digitalization ofservices, documents and signatures inorder to avoid printing needs for innerpurposes and raising awareness amongclients as to minimize their need forprinting. More information on the reductioninitiatives can be found at the relevantsection of CDP (CC3.3b).

Capitalgoods

Other:Purchase ofnew material

184 Increase This increase is due to the purchase of newmonitors, keyboards and printers as asubstitution of old and less efficientequipment.

Fuel- andenergy-relatedactivities(notincluded inScopes 1or 2)

Change inmethodology

87.06 Decrease This is the first year this category isincluded and the recalculation according tothe GHG Protocol accounts for thisinclusion. Compared to 2015, the amount ofrenewable energy purchased was higher,which explains the decrease in emissionson this category.

Wastegeneratedinoperations


4.1 Decrease Several activities were implemented inorder to reduce plastic and toner waste(through environmental awareness, amongother activities). More information on thereduction initiatives can be found at therelevant section of CDP (CC3.3b).



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Sourcesof Scope

3emissions

Reason forchange

Emissionsvalue

(percentage)

Directionof

change

Comment

Businesstravel

Unidentified 31 Increase Despite the policy of favouringteleconference over in-person meetings,the emissions from business travelincreased mainly due to the increased kmtravelled from own vehicles and from traintrips.

Employeecommuting

Change inoutput

21.7 Decrease The emissions generated by employeecommuting were calculated via dataextrapolation from a survey conducted in2008. The emissions reflect only theemployees at Central Headquarters. As theemployees at Central Headquarters havedecreased there has also been a decreasein the amount of emissions estimated fromthis source for 2016.

CC14.4Do you engage with any of the elements of your value chain on GHG emissions and climate changestrategies? (Tick all that apply)

Yes, our suppliersYes, our customersYes, other partners in the value chain

CC14.4aPlease give details of methods of engagement, your strategy for prioritizing engagements and measures ofsuccess

i)Methods of engagementSUPPLIERS:CaixaBank has implemented measures to reduce emissions and mitigating climatechange, via fostering energy efficiency in the group, minimizing the consumption of natural resourcesand waste generation and to promote recycling.The group also strives to ensure that this commitmentis assumed by its suppliers:-All potential suppliers are requested to state in the bid’s documentation whether they haveenvironmental certifications such as ISO14001 or not. CaixaBank has a database of suppliers withenvironmental certifications for contracts over EUR 200.000 per year. -CaixaBank uses questionnaires from the Green Purchasing Manual for all the suppliers in general witha specific questionnaire for ink cartridges. Suppliers report the sustainability of their manufacturingprocesses, certifications,recycling and materials,etc.In 2016 various parts of this manual were updated,extending the environmental criteria included in the conditions specifications under which services arearranged that may be more sensitive from an environmental standpoint,in line with their possibleimpact.-SUMASA as the subsidiary that aims at the maintenance services and at the environmentalmanagement of CaixaBank has 5 distinct areas: administration and finance;purchases and logistics;maintenance and equipment; construction works; projects.SUMASA reviews that for each area, the 20suppliers that are the most important in terms of billing hold the ISO14001 certification. -CaixaBank and its subsidiaries include a Global Compact compliance clause in contracts withsuppliers, whereby they must state that they are aware of and uphold these principles.The UN GlobalCompact includes three principles directly involved with the environment and hence, a strategy on theissues related to Climate Change.They include the support of the businesses to a precautionaryapproach to environmental challenges; undertake initiatives to promote greater environmentalresponsibility and to encourage the development and diffusion of environmentally friendly technologies.-Awareness campaigns: in order to promote environmental awareness in its sphere of influence,CaixaBank performs awareness raising campaigns to staff,customers and suppliers.

CUSTOMERS: We provide our customers the possibility of contracting “green banking services” likeEcomicrocredits (Personal loans for investments to improve resource consumption efficiency or reduce

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environmental impacts) or Ecofinancing for the agrarian sector (to fund sustainable developmentfarming projects related with energy efficiency, efficient use of water, organic farming, renewableenergies, waste management and the development of rural areas).Our customers can operate throughthe “EcoCaixa” website, where they can find information on green products,get to know theenvironmental management of CaixaBank, the environmental initiatives of “la Caixa”,operate virtuallyto avoid travelling to the office saving emissions from travel and from paper consumption.

OTHER PARTNERS:In 2014 the Board of Directors of CaixaBank approved a plan that aims atachieving that all CaixaBank’s subsidiaries approve and implement an environmental policy withminimum standards and work towards improving their environmental management system, includingactions to reduce climate change emissions.

(ii)Strategy for prioritizing engagementsWithin our value chain we decided to engage our suppliers and our customers in reducing GHGemissions and in considering climate change into their activities because we are in direct contact withboth suppliers and customers and in both cases we can decide on how to take action to engage them,i.e. we will select a supplier that complies with the environmental principles established by CaixaBankinstead of a supplier that does not. In addition, we facilitate our customers the possibility to acquiregreen financial products such as Ecomicrocredits and Ecofinancing for the agrarian sector and tooperate using the web portal “EcoCaixa”.Regarding our subsidiaries, last year we approved a plan toengage them in environmental action. We believe that by taking these actions with three distinct partsof our value chain,we are not only contributing towards adding the value of sustainability in our valuechain but also to society.

(iii)Measures of successThe number of transactions,clients and benefits obtained in 2016 for providing green banking servicesto individual customers to finance green products decreased compared to 2015.The ecoFund (whichinvests only in environmentally friendly assets and stocks) had a volume of 7,94 Million EUR(with 749participants) while the MicroBank Ethical Fund achieved a volume of 39,2 Million EUR(with 2405participants). In 2016, 817 Green accounts (which collaborate with WWF and sustainabledevelopment). A total of 579 operations were carried out regarding other products such as theEcoloans and the ecomicrocredits(5,56 Million EUR granted).

CC14.4bTo give a sense of scale of this engagement, please give the number of suppliers with whom you areengaging and the proportion of your total spend that they represent

Type ofengagement

Numberof

suppliers

% oftotal

spend(direct

andindirect)

Impact of engagement

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Type ofengagement

Numberof

suppliers

% oftotal

spend(direct

andindirect)

Impact of engagement

Compliance 129 51.32% CaixaBank, its subsidiaries and the remaining ”la Caixa”Group companies include an obligatory acceptance clause intheir contracts, in which suppliers agree to acknowledge andcomply with the Principles of the United Nations GlobalCompact and the bank’s environmental policy. A specificonline tool for managing CaixaBank’s supplier information isthe “gateway” to the supplier. Every vendor that has theintention to become a supplier of CaixaBank Group, has tolog in and give information from his business. The tool helpsthe supplier send and update all the information. Suppliersare assessed qualitatively on the basis of the goods andservices provided, which include, among others, informationon environmental and climate change management, via therequirement of information about the internationalenvironmental standard ISO14001 to the suppliers as well asthe availability of an environmental policy. In addition, we arecurrently working on requesting information from oursuppliers regarding whether they calculate their carbonfootprint. The implementation of this online tool is almostcomplete as Caixabank has information about almost all itsproviders. As mentioned before, CaixaBank usesquestionnaires from the Green Purchasing Manual whenselecting suppliers, as well as a specific questionnaire for inkcartridges. In 2016, various parts of this manual wereupdated, extending the environmental criteria, included in theconditions specifications under which services are arranged,that may be more sensitive from an environmentalstandpoint, in line with their possible impact. This update willcontinue in 2017.

Further Information

Module: Sign OffPage: CC15. Sign OffCC15.1Please provide the following information for the person that has signed off (approved) your CDP climatechange response

Name Job title Corresponding job categoryCarolina Caso Porcell Director of General Services Director on board

Further Information

CDP: [X][-,-][P2]

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3/2/2020 CDP


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Resposta qüestionari CDP · 3/2/2020 CDP and

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