Responsive & Resilient Organization

The New RealityThe New Reality

Leaderless OrganisationsLeaderless Organisations

Let me start by asking you all some questions... ready Let me start by asking you all some questions... ready

If you cut the head of a spider, chances of survival is high or small? If you cut the head of a spider, chances of survival is high or small?

SpiderSpider

SMALL SMALL

SpiderSpider

StarfishStarfish

If you cut one of the arm of StarfishIf you cut one of the arm of Starfishchances of survival is high or small? chances of survival is high or small?

The harder you fight him, the stronger it getsThe harder you fight him, the stronger it gets

StarfishStarfish

HIGH HIGH

Which of the Which of the 22 pictures has “a Head” pictures has “a Head” (someone in charge) (someone in charge)

LIBRARYLIBRARY INTERNETINTERNET

P2P File SharingP2P File Sharing MUSIC INDUSRTYMUSIC INDUSRTY

The CIA is a The CIA is a CentralizedCentralized Company Company

Al Qaida is an Al Qaida is an Open SystemOpen System. . It does not have central intelligence; the It does not have central intelligence; the

intelligence is spread throughout the system intelligence is spread throughout the system (it is made up of largely independent cells) (it is made up of largely independent cells)

If you take out a cellIf you take out a cell no damage is doneno damage is done

It’s a natural reaction, when attacked, to adopt a command-It’s a natural reaction, when attacked, to adopt a command-and-control mentality. But this strategy fails if you are and-control mentality. But this strategy fails if you are

fighting a starfish organisation. fighting a starfish organisation.

Spiders and Starfish are Spiders and Starfish are two two completely different Organismscompletely different Organisms

1.1. Circles (many small non-hierarchical groups)Circles (many small non-hierarchical groups)2.2. Catalyst(s)Catalyst(s)3.3. IdeologyIdeology4.4. No HierarchyNo Hierarchy5.5. No HeadquatersNo Headquaters6.6. Open SystemOpen System7.7. Distributed Power – Shared PowerDistributed Power – Shared Power8.8. FlexibilityFlexibility9.9. AmbiguityAmbiguity

Characterstics of Starfish OrganisationCharacterstics of Starfish Organisation

1.1. Starfish Organisations consist of many small Starfish Organisations consist of many small non-hierarchical Groups (Circles)non-hierarchical Groups (Circles)

It is much easier to form and join circles It is much easier to form and join circles because participants aren’t together alwaysbecause participants aren’t together always

BONDING is WEAK. BONDING is WEAK.

Circles depends on NORMS, as these norms Circles depends on NORMS, as these norms become the backbone of the circlebecome the backbone of the circle

Self Enforcement norms can be more powerful Self Enforcement norms can be more powerful than rules.than rules.

2. Starfish Organisations are not run by CEO’s 2. Starfish Organisations are not run by CEO’s in stead they can count on Catalystsin stead they can count on Catalysts

A A CatalystCatalyst understands that understands that ““ValuesValues” - (” - (Trust & UnderstandingTrust & Understanding) )

are a stronger binding force are a stronger binding force than authoritythan authority

A Catalyst is any element or compound that initiates a A Catalyst is any element or compound that initiates a reaction without fusing into that reactionreaction without fusing into that reaction

Tools used by CatalystsTools used by Catalysts Show genuine interest in others Show genuine interest in others – listen carefully.– listen carefully.

Show desire to extend HELP – Show desire to extend HELP – show concernshow concern

Mapping – Mapping – where & how one fits in my networkwhere & how one fits in my network

Show Passion - Show Passion - commitmentcommitment

Meet people where they are –Meet people where they are – reach out reach out

Emotionally Intelligent – Emotionally Intelligent – Be VulnerableBe Vulnerable

Should trust the Network – Should trust the Network – Earn respectEarn respect

Inspirational – Inspirational – Lead by ExampleLead by Example

Should have tolerance for ambiguity – Should have tolerance for ambiguity – Take decisions promptlyTake decisions promptly

3. Ideology is the 3. Ideology is the GLUEGLUE that holds Decentralized that holds Decentralized

Organizations togetherOrganizations together

People in Open System People in Open System

Contribute voluntarilyContribute voluntarily

Centralized OrganisationsCentralized Organisations are not set up are not set up to launch to launch Decentralized movementsDecentralized movements. .

Leaders in Top-down Organisations always Leaders in Top-down Organisations always have a desire to control what’s happening, have a desire to control what’s happening,

thereby limiting creativitythereby limiting creativity

Does this means Starfish Organisations Does this means Starfish Organisations are Unbeatable?are Unbeatable?

Strategy 1 Strategy 1 Combat StarfishCombat Starfish Go after the Go after the

and give them reasons to change itand give them reasons to change it

Give people tools Give people tools Give peopleGive people

EQUIP & EMPOWEREQUIP & EMPOWER

Changing Ideology succeeds best Changing Ideology succeeds best if your mission is not to change ideology if your mission is not to change ideology

but to but to HELP PEOPLEHELP PEOPLE

If you can’t beat If you can’t beat them, JOIN them them, JOIN them

Strategy 2 Strategy 2 Combat starfish: Combat starfish:

Decentralize Decentralize yourselfyourself

Does thismean Starfish Organisations are Does thismean Starfish Organisations are allways the best way to go?allways the best way to go?

An airplane better had a Captain on boardAn airplane better had a Captain on board

When given freedom people get incredible creative When given freedom people get incredible creative

ORGANIZE before making a powerful ORGANIZE before making a powerful statement for setting people freestatement for setting people free

As Industries become Decentralized, As Industries become Decentralized, Overall profits decrease. Overall profits decrease.

So, if you are in for the money, So, if you are in for the money, you have to put in an element of centralisation. you have to put in an element of centralisation.

As Industries become Decentralized, As Industries become Decentralized, Overall profits decrease. Overall profits decrease.

So, for the purpose of money, So, for the purpose of money, put in an element of Centralisation. put in an element of Centralisation.

It’s all about finding the It’s all about finding the SWEET SPOT SWEET SPOT between between Centralisation Centralisation and Decentralisation..and Decentralisation..

Centralized companyCentralized company with a d with a decentralizedecentralized user user experienceexperience

Decentralization Decentralization RealitiesRealities

When ATTACKED When ATTACKED Decentralized Organization tends to become even Decentralized Organization tends to become even

more open and decentralizedmore open and decentralized

When ATTACKED When ATTACKED Easily MISTAKEN – STARFISH Organization appearsEasily MISTAKEN – STARFISH Organization appears

To be like SPIDER OrganizationTo be like SPIDER Organization

When ATTACKED When ATTACKED

Chances of SURVIVAL – HIGHChances of SURVIVAL – HIGHThere is NO Central IntelligenceThere is NO Central Intelligence

Intelligence is SPREAD throught the Organization Intelligence is SPREAD throught the Organization


MUTATE easily – really very easily! MUTATE easily – really very easily!


RE-GROW FAST, VERY FAST RE-GROW FAST, VERY FAST

STARFISH Organization’s attributes STARFISH Organization’s attributes

FLAT – NO HIERARCHY FLAT – NO HIERARCHY


MOBILE – NO FIXED LOCATION MOBILE – NO FIXED LOCATION


HEADLESS – NO INCHARGE HEADLESS – NO INCHARGE


COMPLETE AUTONOMY – PEOPL ARE FREE TO ACT COMPLETE AUTONOMY – PEOPL ARE FREE TO ACT


NO CONTROL - INTELLIGENCE SPREAD ACROSS NO CONTROL - INTELLIGENCE SPREAD ACROSS


NO CONTROL – POWER SPREAD ACROSS NO CONTROL – POWER SPREAD ACROSS


ADAPTABILITY – VERY FLUID ADAPTABILITY – VERY FLUID

WORLD is getting FLAT WORLD is getting FLAT

Diseconomies of Scale Diseconomies of Scale – The small rules– The small rules

The Network Effect The Network Effect - Increase the overall value of the - Increase the overall value of the network with the additon of each new membernetwork with the additon of each new member

The Power of Chaos The Power of Chaos – Accept the CHAOS to incubate – Accept the CHAOS to incubate CREATIVITY/INNOVATION.CREATIVITY/INNOVATION.

Knowledge at the Edge Knowledge at the Edge – spread knowledge throughout the – spread knowledge throughout the organizationorganization

Everyone should and Everyone should and HASHAS to Contribute to Contribute

Everyone should be RESPONSIBLE & ACCOUNTABLE Everyone should be RESPONSIBLE & ACCOUNTABLE

Drive Organization on VALUES - Ideology Drive Organization on VALUES - Ideology

Organizations to have Organizations to have CATALYSTCATALYST & NOT & NOT CEOCEO

FLATTEN or be FLATTENED FLATTEN or be FLATTENED GO Hybrid GO Hybrid - - Find the Sweet SpotFind the Sweet Spot

Thanks!Thanks!

Reference:

Responsive & Resilient Organization

Business

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