Response to Pre Bid Queries against tender no. CIL/C2D/DC ...€¦ · Rs.15Cr during last three...

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Tender Part Section Clause

Existing Clause Bidder 1 Bidder 2 Bidder 3 Bidder 4 Bidder 5 Bidder 6 Bidder 7 CIL Response

1 13 2 Section-I 30 Earnest Money Deposit (EMD)

Earnest Money can be deposited by following modes onlya)Online fund transfer through Net banking using Payment Gateway available on portalb)NEFT RTGS from any Scheduled Bank to the Virtual Pool Account of the Purchaser strictly as per thechallan generated by the bidder on e-procurement portal

We request CIL to allow EMD in the form of BG Request to remove EMD or please provide option of depositing the EMD in form on Bank Guarantee

As per RFP

2 17 2 Section II 30 Eligibility Criteria

This tender is open to MeitY empanelled Cloud Service Providers (CSPs) or their authorized ManagedService Providers (MSPs)

This tender is not only open to MeitY empanelled Cloud Service Providers (CSPs) or their authorized Managed Service Providers (MSPs) or PSUs Like Railtel STPI BSNL MSP who are eligible may choose the Infra Hosting partner from either of these Organizations

As per RFP


If the CSP intends to provide all managed services by itself it should meet MQR specified in Table 3

If the CSP intends to provide all managed services by itself it should meet MQR specified in Table 3 CSP has to submit In writing the name of the resources available the certifications they have since how long have they been with the CSP Similar project details where they have managed multi-techhnologies in Cyber Security

As per RFP


A CSP can make only one bid either directly or as associate of one authorized MSP

We will request removal of this clause from the Eligibility Criteria Top CSP like Microsoft does not bid directly and bids through MSP only In various occations it was seen that due to Minor documentation or format mistake of the MSP the bid gets rejected even before proper evaluation In such case CSP like Microsoft also may get out of the Bid even without proper evaluation Hence it is crucial and it is our earnst request to allow Multiple bids from one CSP who doesnot bid directly

Please refer to revised Clauses

5 17 2 Section II Table 1 Clause 12 MeitY Empanelment

Self-attested copy of empanelment document of MeitY Self-Certificate to confirm that MeitY empanelment will be validated during complete contract period

MeiTY provides certificates with DC location to CSPs We would request to CIL to change this to CSP should submit DC location based MeiTY compliance letter as evidence for this


6 17 2 Section II Table 1 Clause 13 STQC Audit Certificate

CSP should have valid STQC Audit Certificate valid at least up to six months after the tender date CSP should also commit to maintain its validity throughout the contract period in case it is successful in winning this contractSelf-attested copy of valid STQC certificate and Self-Certificate to confirm that STQC certificate will be validated during complete contract period

We will request removal of this clause from the MQR of the CSP In case of MeiTY impanelled CSPs STQC audit is done annually and report is directly submitted to MeiTY by STQC CIL may thus remove this mandatory requirement of STQC certificate to allow participation by all leading MeiTY impanelled CSPs


7 18 3 Section II Table 1 Clause 16 Project Execution Capability

The company should have executed similar work (including ongoing work) in last 7 Years from the date of submission of the Bid for 1 Project with project value gt= Rs 40 croresOr2 Projects with project value gt= Rs 25 croresOr3 Projects with project value gt= Rs 20 croresThe scope of the project should include Hosting service for IT Infrastructure

The bidderMSP should have the relevant experience and CSP should have average annual revenue for last three years in excess of INR 250 Cr from the Cloud Services

CSP who do provide services directly cant fulfill given criteria kindly suggest if this is required from CSP too

Since this table is applicable for a CSP some leading CSPs might not be able to meet this requirement as POs by customers mostly placed on to MSPs which in turn maintain customers cloud infra requirements usually in pay-as-you-go billing approachInstead CIL may specify requisite turnover of CSP from cloud services business inIndia

The company should have executed similar work (including ongoing work) in last 5 Years from the date of submission of the Bid for 1 Project with project value gt= Rs 100 crores Or2 Projects with project value gt= Rs 60 crores Or3 Projects with project value gt= Rs 40 crores The scope of the project should include Hosting service for IT Infrastructure Establishment of SOC Cyber Security solutions Skill Set like - Minimum of 10 Security professional should be CEHCISSPCISACISM The CSP must have atleast at least 100 technically qualified professionals in Project Management different flavour of Operating Systems HCI Networking Network Security EMSNMS Systems integration Cloud management different flavour of Databases including Oracle MY SQL MS SQL PG SQL and prior experience


8 18 3 Section II Table 1 Clause 17 SAP Certification

CSP should have SAP certified Infrastructure for SAP HANA Self-attested copy of certificate from SAP

CSP should have SAP certified Infrastructure for SAP HANASelf-attested copy of certificate from CSP and the same should be available on Public website of the CSP and SAP

CSP should have SAP certifications for1 SAP Platform - Hosting Operations2 SAP Platform - SAP HANA Operations amp3 SAP Platform - Cloud and Infrastructure Operations from SAP as displayed on SAP websiteThese certifications should not have expired as on RFP submission date

SAP provides SAP Notes for the certification request if you can change this clause and ask for self attested SAP Note or provide SAP Note No

Since this table is applicable for a CSP some leading CSPs might not be able to meet this requirement as POs by customers mostly placed on to MSPs which in turn maintain customers cloud infra requirements usually in pay-as-you-go billing approachInstead CIL may specify requisite turnover of CSP from cloud services business inIndia

Clarity required Public CSPs have certified SAP virtual instances available on Cloud It is not a dedicated Stack or infrastructure Hence would request to remove the clause or else it will restrict the participation of Public CSPs


9 18 3 Section II Table 1 Clause 18 Tier III Standard

Data Centre should conform to Tier III or Tier IV standard certified under TIA 942 or Uptime Institute certifications by a third party

Tier III StandardData Centre should conform to Tier III or Tier IV standard under TIA 942 or Uptime InstitutecertificationsSelf-certificate from CSP

DC and DR data centres should conform to Tier III or Tier IV standards and should be certified by Uptime Institute or TIA 942 for the same amp the certificates should be listed on the website of TIA 942 or Uptime Institute These certifications should not have expired as on RFP submission date CSP should own land amp building of the offered DC and DR data centers and they should not be rented facilities

TIA 942 provides this certification This is a audit process behind Tier III certification so would request CIL to ask for TIA 942 certificate for the same

Public CSPs operate their Data centers following the guidelines of Certified Datacenters but do no follow the certification course However their datacenters follow all the said guidelines listed under MIETY Hence would request to remove the clause or else it will restrict the participation of PublicCSPs

As per RFP

10 18 3 Section II Table 1 Clause 19 ISO Certification

Cloud platform should be certified for the latest version of ISO 20000 amp 27001 bya competent auditing authority

ISO CertificationCSPs NOC should be certified for the latestversion of ISO 20000 amp the CSP should be certified for the latest version of 27001 by a competent auditing authoritySelf-attested copy of certificaterelevant self-certifcate

Cloud platform should be certified for the latest version of ISO 27017 ISO 27018 ISO 27001 ISO 22301 and ISO 20000and these should be displayed on auditors website

These certificates are provided by 3rd party after audit Would request CIL to ask for ISO certifications Since CIL is looking for DR also in this RFP they should also ensure that Cloud providers are BCP certified Would request CIL to ask for ISO22301 certified MeiTY certified CSPs are already ISO 22301 certified

We understand cloud platform here denotes to security setup NOC of thecloud platform kindly confirm

As per RFP

11 18 3 Section II Table 1 Clause 110 Security

CSP should have in-house security capability for- DDoS Protection-WAF Protection- DNS Protection-SIEM Protection Self-certificate

SecurityCSP should support securities capabilities such as -- DDoS Protection-WAF Protection- DNS Protection-SIEM Protection Self-certificate

In-House is a on-premise wording and does not talk about available as a service to CIL Would request you to please change he term to Cloud Native security capability

Does in-house capability here means- CSP shall support implementation andintegration of the mentioned security solutions

Clause should be revisited wherein features can be taken from third party but from marketplace So the revised clause should be as follows Security CSP should be able to provide the following security features- DDoS Protection-WAF Protection- DNS Protection-SIEM Protection Self-certificate


12 18 3 Section II Table 1 Clause 111 Data Centre redundancy

CSP should have at least two data centers in two different seismic zones in India to house DC and DRCSelf-certificate giving address details of the locations

Data Centre redundancyCSP should have at least two data centres in two different locations in India to house DC and DRCSelf-certificate confirming the same from CSP

CSP should offer DC and DR data centers which are in two different seismic zones in India and DC amp DR must be located at least 700 kms from each other

Based on cloud specifications provided by MeiTY at httpswwwmeitygovinwritereaddatafilesAdditional_requirement_for_CSPspdf (4 Point 9) Seismic zone has been replaced now with DC - DR Distance of 100 Km Hence as per Meity guideline kindly modify the clause as CSP should have at least two data centres in India to house DC and DRC And there must be a minimum distance of 200Km between the proposed DC and DR

Would request to remove this clause or else it will restrict participation of Public CSPs Public CSPs operate more on Availability zones Each AZ(Availability zone) corresponds to single data center with complete isolation from each other and has been designed considering lower risk floodplains


13 18 3 Section II Table 1 Clause 112 NOC Access

NOC of the CSP should not be accessed anywhere outside India NOC AccessNOC for the CIL deployed solution should not be accessed anywhere outside IndiaSelf-certificate

CSP must engage only Indian Nationals for operating NOC amp SOC facilities and must operate these from within India only and not from anywhere outside India

NOC of Cloud scale data centers are managed by global teams Global presence ensures that their is 24X7 support available Customer data still stays inside India even the NOC data stays in India only the visualization is available outside Would request CIL to remove this clause or Kindly modify as- The NOC for CIL Deployment on Cloud should only be available to CIL and the selected MSP This should be available to be viewed only by authorised users of CIL

We understand NOC here denotes NOC for the solution deployed for CILonly kindly confirm


14 18 3 Section II Table 1 Clause 113 Server Access

Audit reports of people accessing the server room should be available when required by the customer Self-certificate

CSP to provide complete audit report of the logs continuously monitor and retain events related to API calls across the infrastructureSelf-certificate

This point is relevant for Co-Lo and Hosting DataCenters In Global scale cloud there is no single room in a data center The data center spans multiple hectares containing multiple halls and rooms Also due to cloud natural behaviour there is no way that anybody will know which roomhall a partcular VM resides in a DC location We also follow standards ISO27017 and ISO27018 for all physical security Based on these reasons such log files do not exist Thus would request CIL to please consider removing this clause and as a precaution add ISO27017 and ISO27018 for compliance

Public CSPs enables governance compliance operational auditing and risk auditing of your AWS account With audit logs you can log continuously monitor and retain events related to API calls across your cloud infrastructure It provides a history of API calls for your account including API calls made through the Management Console SDKs command line tools and other Cloud services This history simplifies security analysis resource change tracking and troubleshooting

Clause Removed

15 18 3 Section II Table 1 Clause 115 Data Storage

CSP will not store or share data with any agency inside and outside India withoutprior permission of the customer

Data StorageCSP will not store or share customer data with any agency inside and outside India without prior permission ofthe customerSelf-certificate

We understand date here denotes Data pertaining to the solution deployedfor CIL only kindly confirm


Response to Pre Bid Queries against tender no CILC2DDCampDRC2020359 dated 20062020

16 18 3 Section II Table 1 Clause 116 Blacklisting

BlacklistingCSP or any of its sister concern company should not have been blacklisted by the Govt or any Regulatory or Public Sector Undertaking or any Law Enforcement Authority for breach of any Regulations or Laws as on date of submission of the tender otherwise the bidSelf-certificate


As per RFP

17 19 4 Section II Table 2 Clause 22 Turnover Size

Turnover Size MSP should have average annual turnover of at least Rs 250 Crores during last three financial years ending 31st March 2020

We request you to change the average annual turnover for MSP to Rs15Cr during last three financial years ending 31st March 2019


18 19 4 Section II Table 2 Clause 23 Net Worth Financial Stability

MSP should have positive net worth in each of the last 3 financial years ending 31st March 2020

We request you to change positive net worth in each of the last 3 financial years last three financial years ending 31st March 2019

As per RFP

19 19 4 Section II Table 2 Clause 24 Manpower Strength

MSP should have at least 100 number of certified support staff for IT Infrastructure services on its permanent payroll in India as on date of submission of the bid

We request to change to have at least 30 number certified support staff for IT Infrastructure services on its permanent payroll in India as on date of submission of the bid

As per RFP


MSP must have executed similar work (including ongoing work) in Government Organization PSU in India in last 7 Years from the date of submission of the Bid for1 Project with project value gt= Rs 60 crores Or 2 Projects with project value gt= Rs 375 crores Or 3 Projects with project value gt= Rs 30 crores The scope of the project should include supply installation and maintenance of the following ndash ie server storage and security equipment

We request you to ammend the clause to as followsMSP must have executed similar work (including ongoing work) in Government Organisation PSU in India in last 7 Years from the date of submission of the Bid for1 Project with project value gt= Rs 3 crores Or2 Projects with project value gt= Rs 15 crores Or3 Projects with project value gt= Rs 1 croresThe scope of the project should include supply installation and maintenance of the following ndash ieserver storage and security equipment

Service Provider must have executed similar work (including ongoing work) in Government Organisation PSU in India in last 7 Years from the date of submission of the Bid for1 Project with project value gt= Rs 35 croresOr2 Projects with project value gt= Rs 25 croresOr3 Projects with project value gt= Rs 15 croresThe scope of the project should include supply installation and maintenance of the following ndash ie server storage and security equipment

We undersatnd that Similar work here means projects having IT Infra on Cloud whether the undersatnding is correct Pls Confirm


21 20 5 Section II Table 2 Clause 29 Quality Certification

MSP should have valid ISO 9000 ISO 20000 ISO 270012013 and CMMi ndash level 3 as on date of bid submission

We request to remove the clause for CMMi-level 3 Certification CSP should be certified with ISO 9000 ISO 20000 ISO 27017 ISO 27018 ISO 270012013 ISO 22301 SOC-1 ampSOC-2 and PCI DSS certfications CMMI-Level 3 does not hold good for the requested services hence it should be removed

This clause pertains to quality in software and is more relevant in application related bid which is not in the scope here Hence requesting to remove the CMMi ndash level 3 certification AssumeBidder as CSP who is also a MSP

As per RFP

22 20 5 Section II Table 2 Clause 211 Help Desk

Service Provider should have its own IT Service Support Centre setup in across country with dedicated 24x7 Help Desk skilled resources from where the governance and support of this Project shall be carried out

Service Provider should have its own IT Service Support Centre setup in their data centers with dedicated 24x7 Help Desk skilled resources from where the governance and support of this Project shall be carried out

All equipment deployed vide this RFP will be for exclusive use by CIL Only - the CSP shall deploy dedicated infrastructure and infrastructure management orchestration monitoring and security framework for Coal India as per the specification mentioned in SECTION-IV TECHNICAL SPECIFICATION Page number ndash 38onwards

As per RFP


Audit reports of people accessing the server room should be available when required by the customer


Clause Removed


Section II Point 312 Security request change The MSP Should have in house capabilities forDDOS protection WAF Protection DNS ProtectionSIEM Protection

As per RFP

25 22 7 Section II 40 Clarification of Bid Documents

Purchaserrsquos response shall also be put on the CILrsquos e-procurement portal after the date of Pre-Bid conference as described below but 15 (seven) days before the last date for online submission of bid

Request CIL to ensure to provide minimum 21 days time between Pre-Bid response publication date and Bid submission final date Looking at the current scenario of the RFP there would be a lot of changes required in the RFP Hence minimum 21 to 30 days will be required to rework on the bid

As per RFP

26 23 8 Section II 60 Operation of the scope of work

Bidders are required to upload price in multiple of different building blocks (item wise) for 28K usersand 10K users in a separate sheet to enable calculation for pay-per-use and future upscaledownscaleof Infrastructure in BOQ-2 Summation of these different building block prices multiplied by quantityshould match with the price quoted in the BOQ for corresponding 28K users and 10K usersrespectively

While bidder has already scaled up based on CIL CILs SIs request by augmenting cpu RAM ect in case of HANA SOH hardware based model how come they downgrade the same infra as Bidder has already scaled up by hardware augmentation in dedicated setup for SOHSo it should be CILs SI to take a judicious call for scale up request and once the same is implemented CIL to go with it without a down

As per RFP


Bidders are requested to quote for 28K users in 1st Year and resources (Building Blocks) for up-scalingto 10K users from 2nd Year to 5th Year as per the format given in BOQ Technical Specification requiredfor 28K users and 10K users are given in Section - IV

Please confirm that Brand New equipment will be provisioned for the 2800 users at commencement On the completion of first 12th months (from Year 2) Additional brand new equipment will be provisioned for total number of 10000 users ie 7200 additional users for the balance contract term Is this understanding correct Kinldy mention

As per RFP


Service Provider will be intimated in advance when and how such scale up scale down is required

What is the maximum down scale expectedWhat is the maximum upscale expected

As per RFP


The Price of Building Blocks for 1st year shall remain firm for 1st year only The Price of Building Blocks for up-scaling the Infrastructure from 2nd year onwards shall remain firm throughout the balance period

The Price of Building Blocks for 1st year shall remain firm for 1st year only The Price of Building Blocks for up-scaling the Infrastructure from 2nd year onwards shall remain firm throughout the balance period The prices shall remain firm during the entire contract period However additional prices shall be charged for the services provided over the agreed services

The Price of Building Blocks for 1st year shall remain firm for all 5 years The Price of Building Blocks for up-scaling the Infrastructure from 2nd year onwards shall remain firm throughout the balance period


At any time if any resource over and above the quoted resources is found necessary the bidder shall provide the same free of cost to ensure the guaranteed service level

At any time if any resource over and above the quoted resources is found necessary the bidder shall provide the same free at additional cost to ensure the guaranteed service level

As per RFP

31 28 13 Section II 9 Financial Evaluation of Bid c

The front sheet will reflect Total bid value with GST and without GST

The front sheet will reflect Total bid value with GST and without GST Any increase or decrease in the rates of the applicable taxes duties or any new levy on account of changes in law shall be to the account of CIL

Any statutary change in GST quoted for the service shall be payable by the owner

32 28 13 Section II10 Bid Validity The bids submitted online shall remain valid for a period of onehundred and twenty (120) days from the lastend date of submission of the bid

The bids submitted online shall remain valid for a period of one hundred and twenty (120) thirty days (30) days from the lastend date of submission ofthe bid

No Change Clause remains as per RFP

33 31 16 Section-II 202 Measures to be taken by CIL (i)

The bidders and their respective officers employees agents and advisers shall observe thehighest standard of ethics during the tendering processNotwithstanding anything to thecontrary contained in the Bidding Documents CIL may annul the tendering process without beingliable in any manner whatsoever to the bidders if it determines at any time that the bidder hasdirectly or indirectly or through an agent engaged in Corrupt Practice Fraudulent Practice AnticompetitivePractice Collusive Practice Coercive Practice Conflict of Interest or ObstructivePractice (collectively the ldquoProhibited Practicesrdquo) in the tenderingprocess

i The bidders and their respective officers employees agents and advisers shall observe the highest standard of ethics during the tendering process Notwithstanding anything to the contrary contained in the Bidding Documents CIL may annul the tendering process without being liable in any manner whatsoever to the bidders subject to a prior written notice of 30 days calling to show cause if it determines at any time by way of cogent evidence copies of which to be provided to the Bidder to justify that the bidder has directly or indirectly or through an agent engaged in Corrupt Practice Fraudulent Practice Anti-competitive Practice Collusive Practice Coercive Practice Conflict of Interest or Obstructive Practice (collectively theldquoProhibited Practicesrdquo) in the tendering process


34 31 16 Section-II 202 Measures to be taken by CIL (ii)

CIL will reject a bidproposal for award if it determines at any time that the bidder recommendedfor award was engaged in any Prohibited Practice as detailed under Clause no 201 of ITB duringthe selection process andor execution of the Contract

CIL will reject a bidproposal for award if it determines at any time that the bidder recommendedfor award was engaged in any Prohibited Practice as detailed under Clause no 201 of ITB duringthe selection process andor execution of the Contract However prior to such action CIL shall provide a prior written notice of 30 days along with all evidence to the Bidder to show cause as to why their bid should not berejected


35 33 18 Section III 11 Contract elements (iii)

ldquoContractrdquo means the Contract Agreement and the Contract Documents together with anyamendments and clarifications issued from time to time provided that until the ContractAgreement is signed between the Owner and the ContractorService Provider the LOAtogether with the Contract Documents shall constitute theContract

i ldquoContractrdquo means the Contract Agreement and the Contract Documents which includes the successful bidders proposal together with any amendments and clarifications issued from time to time provided that until the Contract Agreement is signed between the Owner and the Contractor the LOA together with the Contract Documents shall constitute the Contract

Contact will consist of the accepted portion of the bidders proposal

36 33 18 Section III 11 Contract elements (vi)

ldquoContract Agreementrdquo means the agreement to be entered into between CILOwner and theContractorService Provider using the format of Contract Agreement contained in the BidDocuments The date of the Contract Agreement shall be recordedin the signed form

iv ldquoContract Agreementrdquo means the agreement to be entered into between CILOwner and the Contractor on mutually agreed terms and conditions using the format of Contract Agreement contained in the successful bidders Proposal The date of the Contract Agreement shall be recorded in the signed form


37 35 20 Section III 20 General 24 Words include and including are to be construed without limitation and shall be deemed to befollowed by without limitation or but not limited to whether or not they are followed by suchphrases

Words include and including are to be construed without limitation and shall be deemed to befollowed by without limitation or but not limited to whether or not they are followed by suchphrases


38 36 21 Section-III Clause 6 Contract Performance Guarantee Security Deposit 62

While offering bank guarantee as the performance security the ContractorService Provider shall have to ensure that the said bank guarantee remains valid for at least sixty-nine (69) months from the date of LOA and shall be released renewed (for such further period) as may be required by the Owner

While offering bank guarantee as the performance security the ContractorService Provider shall have to ensure that the said bank guarantee remains valid for sixty-six (66) at least sixty-nine (69) months from the date of LOA and shall be released renewed (for such further period) as may be required by the Owner if mutual agreed upon



The Owner shall without prejudice to its other rights and remedies hereunder in law or equity have the unqualified right to deductappropriateencash from the Contract Performance GuaranteeSecurity Deposit such sums as are due and payable by the ContractorService Provider to the Owner as may be determined in terms of the Contract and the amount appropriated from the Contract Performance GuaranteeSecurity Deposit shall have to be restored by ContractorService Provider within thirty (30) days of such deduction appropriation by the Owner failing which the Owner shall be entitled to terminate the Contract

The Owner shall without prejudice to its other rights and remedies hereunder in law or equity have the unqualified right to deduct appropriateencash from the Contract Performance GuaranteeSecurity Deposit such sums as are due and payable by the ContractorService Provider to the Owner as may be determined in terms of the Contract and the amount appropriated from the Contract Performance GuaranteeSecurity Deposit shall have to be restored by ContractorService Provider within thirty (30) days of such deduction appropriation by the Owner failing which the Owner shall be entitled to terminate the Contract



The bank guarantee submitted by the ContractorService Provider as performance security shall be encashable by the Owner within the currency of the said bank guarantee in the event of the Contractorrsquos failure to complete the obligations under the Contract



41 37 22 Section-III80 Settlement of commercial disputes in case of contracts with Public Sector Enterprises Govt Dept(s) 81 amp 82

81 It is incumbent upon the ContractorService Provider to avoid litigation and disputes during the course of execution of the Contract However if any dispute(s) difference(s) claim(s) or question(s) arise out of or in connection with or relating to the Contract (ldquoDisputerdquo) between the ContractorService Provider and the Owner to the extent possible effort shall be made in the first instance to resolve such Dispute amicably between the Parties82 In case such Dispute remains unresolved pursuant to the actions undertaken under CC clause 81 hereinabove the said Dispute shall be resolved through the mechanism as detailed under Order no 4(1)2013-DPE(GM)FTS-1835 dated 22052018 of Department of Public Enterprises Govt of India on the subjectAMRCD dispute resolution mechanism of CPSE(s) brief of which stated belowldquoIn the event of any dispute or difference relating to the interpretation and application of the provisions of commercial contract(s) between Central Public Sector Enterprises (CPSEs) Port Trustsinter se and also between CPSEs and Government Departments Organizations (excluding disputes concerning Railways Income Tax Customs amp Excise Departments) such dispute or difference shall betaken up by either party for resolution through AMRCD as mentioned in DPE OM No 4(1)2013- DPE(GM)FTS-1835 dated 22052018 rdquo

Not applicable to a private company ContractorService Provider Please confirm


42 37 22 Section-III90 Subcontracting a)

a) In case the Contractor is Cloud Service Provider (CSP) it may subcontract the managed services in part or full to its authorized Managed Service Provider (MSP) and declare the same in Part I of the offer In such a case MSP must meet the MQR specified for MSP in the NIT (Section I of this RFP

This facilitates specific CSPs and hence request to remove the clause As per RFP

43 38 23 Section-III Clause 10 Commencement of Service

The date of commencement of services for hardware infrastructure (Complete IT infrastructure including necessary hardware OS OS related software DC amp DRC including necessary Security Monitoring and Managed services) will be within 6 Weeks however early delivery is preferred from the date of issue of LOA by CILor actual date whichever is earlier

CIL environment contains Non Production amp Production environment which involves multiple stages of build amp test Hence complete environment may not be required on Day 1 Additionally DR would also come once the production environment is built CtrlS requests that commencement of services must be done basis the Phases of build and certainlead time to be defined for further requirements

Request to consider delivery timeline of 10 ndash 12 weeks for complete build up as hardware delivery will take 8 ndash 10 weeks only keeping current pandemic situation in mind

As per RFP

44 38 23 Section-III11 Other Responsibilities of ContractorService Provider 114

The ContractorService Provider shall indemnify and hold harmless the Owner its subsidiaries andtheir respective officers directors employees and agents from and against any losses or damageswhatsoever arising or resulting from the ContractorrsquosService Providerrsquos gross negligence in theperformance of the Contract


no Change Clause remains as per RFP

45 38 23 Section-III 11 Other Responsibilities of ContractorService Provider 116

The ContractorService Provider shall comply with all laws in force in India including but not limited to all national provincial municipal or other laws that affect the performance of the Contract and are binding upon the ContractorService ProviderThe ContractorService Provider shall indemnifyand hold harmless the Owner its subsidiaries and their respective officers directors employees agents for andor against any and all liabilities damages claims fines penalties and expenses of whatever nature arising or resulting from the violation of such laws by the ContractorServiceProvider or its personnel

The ContractorService Provider shall comply with all laws in force in India including but not limited to all national provincial municipal or other laws as applicable to the Service Provider Contractor that affect the performance of the Contract andare binding upon the ContractorService Provider The ContractorService Provider shall indemnify and hold harmless the Owner its subsidiaries and their respective officers directors employees agents for andor against any and all liabilities damages claims fines penalties and expenses of whatever nature arising or resulting from the violation of such laws by the ContractorServiceProvider or its personnel


46 39 24 Section-III 12 Responsibilties of Owner

121 The Owner shall ensure the installation of SAP ERP and other applications within reasonable period after successful installation of DC ampDRC122 The Owner will designate appropriate staff for the training courses to be given by the Service Provider

To insert - Owner shall comply with all laws in force in India including but not limited to all national provincial municipal or other laws that affect the the Contract and are binding upon the Owner and shall indemnify and hold harmless the Service ProviderContractor its subsidiaries and their respective officers directors employees agents for andor against any and all liabilities damages claims fines penalties and expenses of whatever nature arising or resulting from the violation of such laws by the Owner or its personnel


47 39 24 Section-III13 Terms ampConditions of Payment 131 to 136

Ref to all Clauses from 131 to 136 25 Payment may be issued to the finally Selected Bidder after the 10 PBG is submitted as advance In general payment will be made within twenty-one (21) days of the submission of specified documents as per payment schedule given below along with three (3) copies of the tax invoices (separately indicating basic price and GST) subject to the veracity of the billinvoice submitted by the Contractor

As per RFP

48 39 24 Section-III13 Terms ampConditions of Payment 133

The monthly rental bills shall be raised at the end of each quarter which will be paid within 21 (twenty-one) days after receipt and acceptance of the same During the period of contract no interest is payable on any amount whatsoever to ContractorServiceProvider

The monthly rental bills shall be raised at the end of each quarter month which will be paid within 21 (twenty-one) 7 (seven) days after receipt and acceptance of the same During the period of contract no interest is payable on any amount whatsoever to ContractorService Provider


49 39 24 Section-III13 Terms ampConditions of Payment 134 (i) Rental Bills

The payment against this contract shall be made on quarterly basis The first quarterly rental bill for infrastructure for the period of service during 1st quarter shall be raised at the end of 1st quarter after acceptance of infrastructure

The payment against this contract shall be made on quarterly monthly basis The first quarterly monthly rental bill for infrastructure for the period of service during 1st month quarter shall be raised at the end of 1st quarter month after acceptance of infrastructure Services andor deliverables shall be deemed to be fully and finally accepted by CIL in the event when CIL has not submitted its acceptance or rejection response in writing to Service Provider within 15 days from the date of installation commissioning or when CIL uses the Deliverable in its business whichever occurs earlierParties agree that Service provider shall have 15 days time to correct in case of any rejection by Customer



CIL will give acceptance certificate after installation of ERP HMS and other software and ensuring that the hardware provided is as per technical specification as mentioned in Section-IV If the installation of the software fails due to the fault of the hardware acceptance will be given from thedate the fault is rectified otherwise the acceptance certificate will be given from the date Contractor hands over the hardware infrastructure for installation of software

CIL will give acceptance certificate after installation of ERP HMS and other software and ensuring that the hardware provided is as per technical specification as mentioned in Section-IV If the installation of the software fails due to the fault of the hardware acceptance will be given from the date the fault is rectified otherwise the acceptance certificate will be given from the date Contractor hands over the hardware infrastructure for installation of software Services andor deliverables shall be deemed to be fully and finally accepted by CIL in the event when CIL has not submitted its acceptance or rejection response in writing to Service Provider within 15 days from the date of installation commissioning or when CIL uses the Deliverable in its business whichever occurs earlier Parties agree that Service provider shall have 15 days time to correct in case of any rejection by Customer


51 39 24 Section-III13 Terms ampConditions of Payment 134 (ii)

The subsequent quarterly bills shall be raised along with the requisite documents at the end of each quarter and shall be settled after deducting penalty if any within 21 (twenty-one) days after receipt and acceptance of the same

The subsequent quarterly monthly bills shall be raised along with the requisite documents at the end of each quarter month and shall be settled after deducting penalty if any within 7 (seven) 21 (twenty-one) days after receipt and acceptance of the same


52 40 25 Section-III14 Penalty Provision

Penalty will be imposed if the availability of complete IT infrastructure including Hardware OS OS related software DC ampDRC and necessary managed services Network security monitoring tools and communication links (MPLS and ILL) falls below as defined in SLA Penalty amount will be as per SLA

How will CIL ascertain the defaulter Since this more of CSP driven bid the CSP will clean its misconduct on the event of any Breach since CIL has not mentioned any Technical detailed Specifications of other critical IT Infra like - Network Security

Penalty will be imposed if the availability of complete IT infrastructure including Hardware OS OS related software DC ampDRC and necessary managed services Network security monitoring tools and communication links (MPLS and ILL) falls below as defined in SLA Penalty amount will be as per SLA Notwithstanding anything else to the contrary the overall penalties including Liquidated damages shall be capped to 5 of the overall contract value and the capping for each month shall be 3 of the monthly invoice

As per RFp

53 41 26 Section-III16 Taxes and Duties (xii)

In the event of recovery of any claim towards LD charges penalty fee fine or any other charges from the ContractorService Provider the same will be recovered along with the applicable GST and the amount shall be adjusted with the payment to be made to the ContractorService Provider against itsbillinvoice or any other dues to be recovered from the ContractorService Provider

In the event of recovery of any claim towards LD charges penalty fee fine or any other charges from the ContractorService Provider the same will be recovered along with the applicable GST and the amount shall be adjusted with the payment to be made to the ContractorService Provider against its billinvoice or any other dues to be recovered from the ContractorService Provider


54 41 26 Section-III 18 Intellectual Property Rights (IPR)

180 Intellectual Property Rights (IPR) CIL should ask for a specific declaration from Cloud provider for IP protection clause Current mentions in the RFP does not ask for any declaration on the same

Noted No change in RFP55 41 26 Section-III 18

Intellectual Property Rights (IPR) (i)

Intellectual Property Rights (IPR)i) In order to perform the Services ContractorService Provider must obtain at its sole account the necessary assignments permits and authorizations from the title holder of the corresponding patents models copyrights trademarks names or other protected proprietary rights and shall keep the Owner harmless and indemnify the Owner from and against any third party claims proceedings damages costs and expenses (including but not limited to legal costs) for andor on account of infringements of the said patents registered models trademarks names or legally protected proprietary rights

We propose the following clause to replace the current clause Each Party shall indemnify the other from and against any claims by third parties (including any Governmental Authority) and expenses (including legal fees and court costs) arising from damage to tangible property personal injury or death caused by such Partyrsquos negligence or willful misconduct NOTWITHSTANDING ANY OTHER PROVISION HEREOF NEITHER PARTY SHALL BE LIABLE FOR(A) ANY INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL EXEMPLARY OR PUNITIVE DAMAGES OR (B) ANY DAMAGES FOR LOST PROFITS LOST REVENUES LOSS OF GOODWILL LOSS OF ANTICIPATED SAVINGS LOSS OF CUSTOMERS LOSS OF DATA INTERFERENCE WITH BUSINESS OR COST OF PURCHASING REPLACEMENT SERVICES ARISING OUT OF THE PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT WHETHER OR NOT CAUSED BY THE ACTS OR OMISSIONS OR NEGLIGENCE (INCLUDING GROSS NEGLIGENCE OR WILLFUL MISCONDUCT) OF ITS EMPLOYEES OR AGENTS AND REGARDLESS OF WHETHER SUCH PARTY HAS BEEN INFORMED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES IN NO EVENT BIDDER SHALL BE LIABLE IN AN AMOUNT THAT EXCEEDS IN THE AGGREGATE FOR ALL SUCH LIABILITIES THE MOST RECENT TWELVE (12) MONTHS OF CHARGES COLLECTED BY BIDDER FROM THE CUSTOMER PURSUANT TO THE APPLICABLE PURCHASE ORDER GIVING RISE TO THE LIABILITY

Exclutions as suggested not agreed No Change in RFP

56 41 26 Section-III 19 Third Party Software

Any third party software used by the ContractorService Provider as part of the offered services must not beunder litigation for any Intellectual Property Rights infringement or title ownership or any other violation atthe time of the signing of the Contract Agreement

Any third party software offered by the Contractor as part of the offered solution as per the Contractorsknowledge must is not be under litigation for any Intellectual Property Rights infringement or title ownership or any other violation at the time of the signing of the Contract Agreement


57 42 27 Section-III20 ConfidentialInformation

Ref to all Clauses from 201 to 203 This Clause is again a early warning wherein the entire RFP should be MSP Driven with procurement and installation of Dedicated IT Infra for CIL In the CSP environment it will be shared network only Though logically the network might be partitioned but it will always be vulnerable with CSP environment Whereas in MSP case since dedicated standalone infra will be there the chance of breach is next to impossible Only dedicated CIL traffic policies will be permitted Ease of management additiondeletion of policies routes

Obligations to be made mutual As per RFP

58 42 27 Section-III 21 Obejections and Removals 211

The Owner may by notice to the ContractorService Provider object to any representative or personemployed by the ContractorService Provider in the execution of the ContractServices who has beenfound to be prima facie guilty of any corrupt or fraudulent act or misbehavior The Owner shallprovide evidence of the same whereupon the ContractorService Provider shall forthwith removesuch person from work on the implementation contract

The Owner may by notice to the ContractorService Provider object to any representative or person employed by the Implementation Partner in the execution of the Contract who has been found to be prima facie guilty of any corrupt or fraudulent act or misbehavior provided prior notice of 30 days along with documentation must be provided to show cause by the Contractor 1048696104869610486961048696


59 42 27 Section-III 221 Liquidated Damages (LD) for delay in Commencement of Service

If the ContractorService Provider fails to Commence the Service as provided in Clause No10 of CC installation of infrastructure as detailed in Technical Specification liquidated damages shall be recovered from the bills of the ContractorService Provider at the rate of 05 of the per week delay subject to maximum 10 of Total Contract Value

On failure of Bidder to supply the services Customer has right to charge liquidated damagespenalties in the RFP in presence of such deductions in the RFP liability on Bidder to bear the cost for replacement services on account of termination is not acceptable and should not be made applicable on Bidder Customerrsquos sole remedy for any service failure shall remain limited to penaltiesliquidated damages

If the ContractorService Provider fails to Commence the Service as provided in Clause No10 of CC installation of infrastructure as detailed in Technical Specification liquidated damages shall be recovered from the bills of the ContractorService Provider at the rate of 025 of the monthly invoice value Contract Value per week delay subject to maximum 10 5of Total Contract Value Notwithstanding anything else to the contrary the overall penalties including Liquidated damages shall be capped to 5 of the overall contract value and the capping for each month shall be 3 of the monthly invoice


60 43 28 Section-III 228 Delays not attributed to ContractorService Provider IV

The ContractorService Provider may request the Owner in writing for extension of time within fourteen (14) days of happening of such event causing delay stating also if practicable the period for which extension is desired The Owner may considering the eligibility of the request give a fair and reasonable extension of time for completion of the work Such extension shall be communicated to the ContractorService Provider in writing by the Owner through the Project CoordinatorSubsidiary Project Coordinator within one (1) month of the date of receipt of such request The ContractorService Provider shall however make its best efforts to prevent or make good the delay by putting its endeavors constantly as may be reasonably required of it to the satisfaction of the Project CoordinatorSubsidiary Project Coordinator

Such extension shall be communicated to the ContractorService Provider in writing by the Owner through the Project CoordinatorSubsidiary Project Coordinator within one (1) month of the date of receipt of such request The ContractorService Provider shall however make its best efforts to prevent or make good the delay by putting its endeavors constantly as may be reasonably required of it to the satisfaction of the Project CoordinatorSubsidiary Project Coordinator


61 44 29 Section-III 228 Delays not attributed to ContractorService Provider V

Provisional extension of time may also be granted by the Project CoordinatorSubsidiary Project Coordinator during the course of execution on written request for extension of time within fifteen(15) days of happening of such events as stated above reserving the Owners right to impose waive LD at the time of granting final extension of time as per the Contract

Provisional extension of time may also be granted by the Project CoordinatorSubsidiary Project Coordinator during the course of execution on written request for extension of time within fifteen (15) days of happening of such events as stated above reserving the Owners right to impose waive LD at the time of granting final extension of time as per the Contract CIL shall not impose LD on Service Provider for defaultdealy which are not attributable to the service provide at any cost


62 44 29 Section-III 23 Price fall clause

The Bidder undertakes that it has not supplied is not supplying Providing same or similar product service systems or subsystems at a price lower than that offered in the present Bid in respect of any other MinistryDepartment of the Government of India or PSU or Coal India Ltd and its subsidiaries during the currency of the contract and if it is found at any stage that same or similar product Service Systems or Subsystems was supplied by the Bidder to any other Ministry Department of the Government of India or a PSU or Coal India Ltd and its subsidiaries at a lower price during the currency of the contract then that very price will be applicable to the present case and the difference in the cost would be refunded by the Bidder to the Buyer if the contract has already been concluded

We request Customer to waive this provision since all the contracts are entered under different market conditions hence any refund of amount due to such difference in the prices should not be considered

We request CIL to remove this clause The Bidder undertakes that it has not supplied is not supplying Providing same or similar product service systems or subsystems at a price lower than that offered in the present Bid in respect of any other MinistryDepartment of the Government of India or PSU or Coal India Ltd and its subsidiaries during the currency of the contract and if it is found at any stage that same or similar product Service Systems or Subsystems was supplied by the Bidder to any other Ministry Department of the Government of India or a PSU or Coal India Ltd and its subsidiaries at a lower price during the currency of the contract then that very price will be applicable to the present case and the difference in the cost would be refunded by the Bidder to the Buyer if the contract has already been concluded


63 44 29 Section-III 24 Intellectual Property Rights Indemnity 241

241The ContractorService Provider shall indemnify and hold harmless the Owner its subsidiaries and theirrespective employees and officers from and against any and all losses liabilities and costs (includinglosses liabilities and costs incurred in defending a claim alleging such a liability) that the Owner itssubsidiaries and their respective employees and officers may suffer as a result of a third party action forany infringement or alleged infringement or any other violation of any Intellectual Property Rights byreason of use of the software and materials used by the ContractorService Provider in accordance withthe Contract


241The ContractorService Provider Parties shall indemnify and hold harmless the each other Owner its subsidiaries and theirrespective employees and officers from and against any and all losses liabilities and costs (includinglosses liabilities and costs incurred in defending a claim alleging such a liability) that a Party the Owner itssubsidiaries and their respective employees and officers may suffer as a result of a third party action forany infringement or alleged infringement or any other violation of any Intellectual Property Rights byreason of provisionuse of the software and materials used by the ContractorService Provider in accordance withthe Contract


242 If any proceedings are brought or any claim is made against the Owner the subsidiaries arising out ofthe matters referred to in CC Clause No 241 the Owner shall promptly give the ContractorServiceProvider notice of such proceedings or claims the ContractorService Provider shall have sole controlon the conduct of such proceedings or claim and any negotiations for the settlement of any suchproceedings or claim and the Owner shall provide the ContractorService Provider with the assistanceinformation and authority reasonably necessary to perform the above

242 If any proceedings are brought or any claim is made against the Owner a Party the subsidiaries arising out ofthe matters referred to in CC Clause No 241 the Owner that Party shall promptly give the ContractorServiceProvider notice of such proceedings or claims the ContractorService Provider the indemnifying Party shall have sole controlon the conduct of such proceedings or claim and any negotiations for the settlement of any suchproceedings or claim and the Indemnitee Owner shall provide the ContractorService Provider Indemnifying Party with the assistance information and authority reasonably necessary to perform the above

65 45 30 Section-III 26 Force Majeure 263

The Party who has given such notice may be excused from the performance or punctual performanceof its obligations under the Contract for so long as the relevant event of Force Majeure continuesand to the extent that such Partyrsquos performance is prevented hindered or delayed The time forcommencement of services may be extended in accordance withCC Clause No 228

The Party who has given such notice may be excused from the performance or punctual performanceof its obligations under the Contract for so long as the relevant event of Force Majeure continuesand to the extent that such Partyrsquos performance is prevented hindered or delayed The time forcommencement of services may be extended mutually by the Parties in accordance with CC Clause No 228



If the performance of the Contract is substantially prevented hindered or delayed for a single periodof more than sixty (60) days or an aggregate period of more than one hundred and twenty (120)days on account of one or more events of Force Majeure during the time period covered by theContract a mutually acceptable solution would be found

If the performance of the Contract is substantially prevented hindered or delayed for a single periodof more than sixty (60) days or an aggregate period of more than one hundred and twenty (120)days on account of one or more events of Force Majeure during the time period covered by theContract a mutually acceptable solution would be found includingtermination of contract as per the termination clause contained in the Agreement


67 45 30 Section-III271 Foreclosure of Contract in full or part (i)

If at any time after issuance of the LOA the Owner decides to abandon or reduce the scope of the work for any reason whatsoever the Owner through Project Coordinator shall give a ninety (90) daysrsquo notice in writing to that effect to the ContractorService Provider referring to this clause

Customer cannot leave for convenience during the contract period Post end of contract customer can leave with 3 months notice period only

Bidder seek the removal of the termination for convenience provision If at any time after issuance of the LOA the Owner decides to abandon or reduce the scope of the work for any reason which shall be done subject to prior discussion with a written notice and sound reasons and approval of the ContractorService Provider It should be restricted to +-10 maximum of the quantity quoted as per RFP whatsoever the Owner through Project Coordinator shall give a ninety (90) daysrsquo notice in writing to that effect to the ContractorService Provider referring to this clause In the event of termination the employer shall pay consultant for goods delivered and services rendered till the date of terminationThe Goods that are complete and ready for shipment within 30 days after the Suppliers receipt of notice of termination the goods shall be accepted by the Purchaser at the Contract terms and prices For the remaining Goods the Purchaser may elect(a) To have any portion completed and delivered at the Contract terms and prices or(b) To cancel the remainder and pay to the Supplier an agreed amount as per the Terms amp conditions of the contract for partially completed Goods and for materials and parts previously procured or services rendered by the Supplier


68 46 31 Section-III271 Foreclosure of Contract in full or part (ii) c

The Contractor will provide all necessary support and services for satisfactory exit of CIL from the contract as per CC Clause 273



69 46 31 Section-III271 Foreclosure of Contract in full or part (iii)

In the event of foreclosure of the Contract under CC Clause No271 (i) the Owner shall payto the Service Provider as assessed and certified by GM ERP (CIL)- The Contract Price in such proportionate manner as is properly attributable to the partsof the Facilities executed by the ContractorService Provider as part of the Contract as ofthe time of termination foreclosure

In the event of foreclosure of the Contract under CC Clause No 271 (i) the Owner shall payto the Service Provider as assessed and certified by GM ERP (CIL)- The Contract Price in such proportionate manner as is properly attributable to the partsof the Facilities executed by the ContractorService Provider as part of the Contract as ofthe time of termination foreclosureContractorService Provider shall be paid for the 1 Goods delivered2 Services rendered3 Work in progress4 Unpaid AMCs Services5 Third party orders in pipeline which cannot be cancelled despite ContractorsService Providers best efforts6 Unrecovered investments as per termination schedule till the date of termination


Exclutions as suggested not agreed However additional clause to the extent that The Owner will indemnify and hold harmless the Service Provider and its employees and officers from and against any third party suit proceedings damages judgments cost and expenses (including reasonable attorney fees) relating to any infringement claim by a third party to the extent based on any materials provided to Service Provider by or on behalf of the Owner or the access and use by Service Provider of any Owner provided software or material in connection with Service Providerrsquos performance of Services hereunder provided that the Service Provider is not in breach of any of the terms of the Contract

70 46 31 Section-III271 Foreclosure of Contract in full or part (iv)

The Contractor Service Provider shall if required by the GM ERP (CIL) furnish to himbooks of accounts papers relevant documents as may be necessary to enable him toassess the amount payable in terms of CC Clause No 271(iii) above The ContractorService Provider shall not have any claim for compensation whatsoever either forabandonment or for reduction in the scope of work other than those as specified above

The Contractor Service Provider shall if required by the GM ERP (CIL) furnish to himbooks of accounts papers relevant documents as may be necessary to enable him toassess the amount payable in terms of CC Clause No 271(iii) above The ContractorService Provider shall not have any claim for compensation whatsoever either forabandonment or for reduction in the scope of work other than those as specified above unless in the opinion of ContractorService Provider the abandonment or reduction in scope was unwarranted and in the absence of justifiable reasons or without taking into the account the expenses already borne by the Service ProviderContractors towards the de-scoped activities


71 46 31 Section-III 272 Termination for Service Providerrsquos Fault (i) c

if the Service Provider in the judgment of the Owner has engaged in Prohibited Practices in competing for or in executing the Contract including but not limited to willful misrepresentation of facts concerning ownership of Intellectual Property Rights in or proper authorization and or licenses from the owner of such hardware software or materials provided under the Contract

if the Service Provider in the judgment of the Owner corroborated by such evidence which shows that the Service Provider has engaged in Prohibited Practices in competing for or in executing the Contract including but not limited to willful misrepresentation of facts concerning ownership of Intellectual Property Rights in or proper authorization and or licenses from the owner of such hardware software or materials provided under the Contract


72 47 32 Section-III272 Termination for Service Providerrsquos Fault (ii)

Then Owner may without prejudice to any other rights it may possess under the Contract give a notice to the Service Provider stating the nature of the fault and requiring the Service Provider to remedy the same If the Service Provider fails to remedy or to take steps to remedy the same within thirty (30) days of its receipt of such notice then the Owner may terminate the Contract forthwith by giving a notice of termination to the Service Provider that refers to this CC Clause No 272(ii)

Then Owner may without prejudice to any other rights it may possess under the Contract give a notice to the Service Provider stating the nature of the fault and requiring the Service Provider to remedy the same If the Service Provider fails to remedy or to takesteps to remedy the same within thirty sixty (30 60) days of its receipt of such notice then the Owner may terminate the Contract forthwith by giving a notice of termination to the Service Provider of 30 days that refers to this CC Clause No 272(ii)


73 47 32 Section-III272 Termination for Service Providerrsquos Fault (iii) a

Cease all further work except for such work as the Owner may specify in thenotice of termination

Cease all further work except for such work as the Owner may specify in the notice of termination and to be agreed upon by the ServiceProviderContractor


74 47 32 Section-III272 Termination for Service Providerrsquos Fault (iii) c




75 47 32 Section-III272 Termination for Service Providerrsquos Fault (v)

Subject to CC Clauses No 272(vi) the Service Provider shall be entitled to be paid theContract Price in such proportionate manner as is attributable to the portion of the Workcompleted as at the date of termination Any sums due to the Owner from the ServiceProvider accruing prior to the date of termination shall be deducted from the amount to bepaid to the Service Provider under the Contract

Subject to CC Clauses No 272(vi) the Service Provider shall be entitled to be paid the Contract Price in such proportionate manner as is attributable to the portion of the Workcompleted as at the date of termination Any sums due to the Owner from the Service Provider accruing prior to the date of termination shall be deducted from the amount to be paid to the Service Provider under the Contract In the event of termination by either Party ContractorService Provider shall be paid for the 1 Goods delivered2 Services rendered3 Work in progress4 Unpaid AMCs Services5 Third party orders in pipeline which cannot be cancelled despite ContractorService Providers best efforts6 Unrecovered investments as per termination schedule till the date of termination


76 47 32 Section-III272 Termination for Service Providerrsquos Fault (vi)

If the Owner completes the Work the cost of completing the Work by the Owner shall be determined If the sum that the Service Provider is entitled to be paid pursuant to CC Clauses No 272(v) plus the reasonable costs incurred by the Owner in completing the Work exceeds the Contract Price the Service Provider shall be liable for such excess If such excess is greater than the sums due to Service Provider under CC Clauses No 272(v) the Service Provider shall pay the balance to the Owner and if such excess is less than the sums due to the Service Provider under CC Clauses No 272(v) the Owner shall pay the sums due to the Service Provider after deducting the excess amount The Owner shall be solely entitled to decide upon the sums and the manner in which such sums shall be paid


If the Owner decides to completes the Work the cost of completing the Work by the Owner shall be determinedpursuant to CC Clauses No 272(v) plus the reasonable costs incurred by the Owner in completing the Work exceeds the Contract Price the Service Provider shall be liable for such excess to the maximum extent of 3 of the undelivered amount of work andnothing more If such excess is greater than the sums due to Service Provider under CC Clauses No 272(v) the Service Provider shall pay the balance to the Owner If such excess of 3 is less than the sums due to the Service Provider under CC Clauses No 272(v) the Owner shall pay the sums due to the Service Provider after deducting the excess amount The Owner Parties shall mutually be solely entitled to decide upon the sums and the manner in which such sums shall be paid Notwithstanding what is stated anywhereelse in this Agreement or this clause in the event of termination by either Party ContractorService Provider shall be paid for the 1 Goods delivered2 Services rendered3 Work in progress4 Unpaid AMCs Services5 Third party orders in pipeline which cannot be cancelled despite ContractorsService Providers best efforts6 Unrecovered investments as per termination schedule till the date of termination


77 47 32 Section-III272 Termination for Service Providerrsquos Fault (vii)

In case the Owner is unable to complete the work as per the CC Clauses No 272(vi) the loss damage suffered if any by the Owner shall be assessed and determined by the Owner and the same will be recovered from the Service Provider If such amount is in excess of the Security Deposit left with the Owner the Service Provider shall be called upon to pay the same on demand

In case the Owner is unable to complete the work due to reasons attriburable only to the Service ProviderCOntractor as per the CC Clauses No 272(vi) the loss damage suffered if any by the Owner shall be assessed and determined by the Parties mutually Owner and the same will be recovered from the Service Provider If such amount is in excess of the Security Deposit left with the Owner the Service Provider shall be called upon to pay the same on demand


78 48 33 SECTION-III 273 Exit ManagementPlan A

The CSPMSP shall not delete any data at the end of the agreement (for a maximum of 45 days beyond the expiry of the Agreement) without the express approval of the Owner

CIL should ask for a evidence of this ie public documentation As per RFP

79 48 33 SECTION-III 273 Exit ManagementPlan C (ii)

Migration from the incumbent cloud service providerrsquos environment to the newenvironment

CSPMSP can provide the data content in the format required to perform the migration However performing the migration depends upon the target cloud platform and defined migration approach which will be managed by the new agency Hence migration should come under the scope of new agency with supply of data content and knowledget being theresponsibility of incumbent CSPMSP

Please confirm that service provider will provide VM backup to New provider andpost that same will be taken care by new provider

As per RFP

80 48 33 SECTION-III 273 Exit ManagementPlan E

The CSPMSP shall carry out the migration of the VMs data content and any other assets to the new environment created by the Owner or any other Agency (on behalf of the Owner) on alternate cloud service providerrsquos offerings to enable successful deployment and running of the Government Ownerrsquos solution on the new infrastructure

Since this is a large SAP estate Would suggest CIL to add tool names here so that partner can quote here SAP certified tool is Syniti and we recommend CIL mentions that here

As per RFP

81 49 34 Section-III280 Deductions from contract price

All costs damages or expenses paid to be paid by the Owner for which under the Contract the Contractor Service Provider is liable will be claimed by the Owner Such claims shall be paid by the Contractor Service Provider within thirty (30) days from the claim by the Owner failing which money due or becoming due to the Contractor Service Provider shall be recovered from the Contractorrsquos billinvoice

Deductions from Contract PriceAll costs damages or expenses paid to be paid by the Owner for which under the Contract the Contractor Service Provider is liable will be claimed by the Owner Such claims shall be paid by the Contractor Service Provider within thirty (30) days from the claim by the Owner failing which money due or becoming due tothe Contractor Service Provider shall be recovered from the Contractorrsquos billinvoice


82 49 34 Section-III290 Assignment

The Service Provider shall not without the prior written consent of the Owner assign to any third party the Contract or any part thereof or any right benefit obligation or interest therein or there under

The Service Provider Either Party shall not without the prior written consent of the other Party Owner assign to any third party theContract or any part thereof or any right benefit obligation or interest therein or there under


83 49 34 Section-III300 Merger Acquisition or Divestitures of the ContractorService Provider

In case of merger acquisition or divestiture of the ContractorService Provider the acquiring Transferee Company shall be bound by the terms and conditions of the Contract during the Contract Period and for a period of at least five (5) years from the date of completion of the project at no additional cost to the Owner

Kindly elaborate the intent of the following line for a period of at least five (5) years from the date of completion of the project at no additional cost to the Owner

In case of merger acquisition or divestiture of the ContractorService Provider the acquiring Transferee Company shall be bound by the may on mutually agreed terms and conditions of the Contract agree to continue during the Contract Period and for a period of at least five (5) years from the date of completion of the project at no additional cost to the Owner if any


84 50 35 Section-III310 Insurance to be taken out by the ContractorService Provider

The ContractorService Provider shall take out and maintain in full force and effect at its own cost adequate insurance against the risks and for the coverage specified below

The ContractorService Provider shall take out and maintain in full force and effect at its own cost adequateinsurance against the risks which are required for an IT Service Provider as per applicable law and which may include for the coverage specified below


85 50 35 Section-III320 Loss of or Damage to Property Accident or Injury to Workers Indemnification

The ContractorService Provider shall in addition to any indemnity provided by law indemnify and holdharmless the Owner its subsidiaries and their respective directors employees officers and agents from andagainst any and all suits actions or administrative proceedings claims demands losses damages costscharges and expenses of whatsoever nature including attorneyrsquos fees and expenses in respect of the deathor injury to any person or loss of or damage to any property arising in connection with the execution ofFacilities and by reason of the negligence of the Contractor Service Provider or its sub-contractors or otheremployees officers or agents except any injury death or property damage caused by the negligence of theOwner its contractors employees officers or agents

The ContractorService Provider Parties shall in addition to any indemnity provided by law indemnify and holdharmless the Owner each other its subsidiaries and their respective directors employees officers and agents from andagainst any and all suits actions or administrative proceedings claims demands losses damages costscharges and expenses of whatsoever nature including reasonable attorneyrsquos fees and expenses(as mutually agreed between the Parties) in respect of any third party claims pertaining to the death or injury to any person or loss of or damage to any property arising in connection with the execution of Facilities and by reason of the gross negligence of that Party the Contractor Service Provider or its sub-contractors or other employees officers or agents except any injury death or property damage caused by the gross negligence or wilful actomission of the Owner other party its contractors employees officers or agents In all cases notwithstanding what is stated hereinabove or anywhere else in the contract the aggregate liability of Service ProviderContractor under this Agreement shall not exceed the fees (excluding reimbursements) received by it under this contract during the six months preceding the date of first claim


86 50 35 Section-III330 Limitation of Liability of ContractorService Provider

Except in cases of criminal or gross negligence or wilful misconducta ContractorService Provider shall not be liable to the Owner whether in contract tort or otherwise for any indirect or consequential loss or damage loss of use loss of production or loss of profits or interest costs andb The aggregate liability of ContractorService Provider to the Owner whether under the contract in tort or otherwise including the cost of repairing the implemented solution shall not exceed the 100 (hundred) of the Total Contract Value plus escalation provided that this limitation shall not apply to any obligation of the Contractor Service Provider to indemnify the Owner its subsidiaries under the Contract

We propose the following clause to replace the current clause NOTWITHSTANDING ANY OTHER PROVISION HEREOF NEITHER PARTY SHALL BE LIABLE FOR (A) ANY INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL EXEMPLARY OR PUNITIVE DAMAGES OR (B) ANY DAMAGES FOR LOST PROFITS LOST REVENUES LOSS OF GOODWILL LOSS OF ANTICIPATED SAVINGS LOSS OF CUSTOMERS LOSS OF DATA INTERFERENCE WITH BUSINESS OR COST OF PURCHASING REPLACEMENT SERVICES ARISING OUT OF THE PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT WHETHER OR NOT CAUSED BY THE ACTS OR OMISSIONS OR NEGLIGENCE (INCLUDING GROSS NEGLIGENCE OR WILLFUL MISCONDUCT) OF ITS EMPLOYEES OR AGENTS AND REGARDLESS OF WHETHER SUCH PARTY HAS BEEN INFORMED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES IN NO EVENT BIDDER SHALL BE LIABLE IN AN AMOUNT THAT EXCEEDS IN THE AGGREGATE FOR ALL SUCH LIABILITIES THE MOST RECENT TWELVE (12) MONTHS OF CHARGES COLLECTED BY BIDDER FROM THE CUSTOMER PURSUANT TO THE APPLICABLE PURCHASE ORDER GIVING RISE TO THE LIABILITY

Except in cases of criminal or gross negligence or wilful misconducta ContractorService Provider shall not be liable to the Owner whether in contract tort or otherwise for any indirect or consequential loss or damage loss of use loss of production or loss of profits or interest costs andb The aggregate liability of ContractorService Provider to the Owner whether under the contract in tort or otherwise including the cost of repairing the implemented solution shall not exceed the 100 (hundred) of the Total Contract Value plus escalation provided that this limitation shall not apply to any obligation of the Contractor Service Provider to indemnify the Owner its subsidiaries under the ContractNotwithstanding anything to the contrary elsewhere contained in this or any other contract between the parties neither party shall in any event be liable for (1) any indirect special punitive exemplary speculative or consequential damages including but not limited to any loss of use loss of data business interruption and loss of income or profits irrespective of whether it had an advance notice of the possibility of any such damages or (2) damages relating to any claim that arose more than one year before institution of adversarial proceedings thereon The aggregate liability of Contractor under this Agreement shall not exceed the fees (excluding reimbursements) received by it under this contract during the six months preceding the date of first claim


87 51 36 Section-III360 Survival Notwithstanding anything to the contrary written in the Contract the rights liabilities and obligations of the Owner and the Contractor Service Provider which by their very nature survive termination shall survive termination or completion of the Contract and any termination or expiry of the Contract shall be without prejudice to the rights and obligations of the Parties which have accrued prior to such termination or expiry

Notwithstanding anything to the contrary written in the Contract the rights liabilities and obligations of the Owner and the Contractor Service Provider which by their very nature survive termination shall survive termination or completion of the Contract and any termination or expiry of the Contract shall be without prejudice to the rights and obligations of the Parties which have accrued prior to such termination or expiry


88 51 36 Section-III370 Conflict of Interest

The Contractor Service Provider represents and warrants that it is not aware of any conflict of interest with respect to the Contract Without limiting the foregoing the Contractor Service Provider represents specifically that neither the Contractor Service Provider nor the Contractorrsquos personnel have knowingly promised or conferred any financial benefits of any kind whatsoever to any employees of the Owner or such employeesrsquo dependents or Contractorrsquos personnel in obtaining the Contract or performing its terms andconditions The Contractor Service Provider shall use all reasonable efforts to prevent the Contractorrsquos personnel from engaging in activities known to be contrary or detrimental to the best interests of the Owner

The Contractor Service Provider represents and warrants that it is not aware of any conflict of interest with respect to the Contract Without limiting the foregoing The Contractor Service Provider represents specifically that neither the Contractor Service Provider nor the Contractorrsquos personnel have knowingly promised or conferred any financial benefits of any kind whatsoever to any employees of the Owner or such employeesrsquo dependents or Contractorrsquos personnel in obtaining the Contract or performing its terms and conditions The Contractor Service Provider shall use all reasonable efforts to prevent the Contractorrsquospersonnel from engaging in activities known to be contrary or detrimental to the best interests of the Owner


89 51 36 Section-III380 Entire Agreement Waiver 382

None of the provisions of the Contract shall be considered waived by either the Owner or the Contractor Service Provider unless any of them gives such waiver in writing to the other No such waiver shall be of any past or future default breach or modification of any terms provisions orconditions of the Contract unless expressly set forth in such waiver Without prejudice to the foregoing none of the following shall release the Contractor Service Provider from any of the warranties or obligations under the Contract or be deemed a waiver of any right or remedies as to any prior or subsequent default in accordance with the Contracta Failure by the Owner to insist upon strict performance of any terms or conditions of the Contract orb Failure or delay by the Owner to exercise any rights or remedies provided herein or under applicable law orc Failure by the Owner to properly notify the Contractor Service Provider in the event of breach except for any breach which according to provisions of the Contract has to be notified

382 None of the provisions of the Contract shall be considered waived by either the Owner or the Contractor Service Provider unless any of them gives such waiver in writing to the other No such waiver shall be of any past or future default breach or modification of any terms provisions or conditions of the Contract unless expressly set forth in such waiver Without prejudice to theforegoing none of the following shall release the Contractor Service Provider from any of the warranties or obligations under the Contract or be deemed a waiver of any right or remedies as toany prior or subsequent default in accordance with the Contracta Failure by the Owner to insist upon strict performance of any terms or conditions of the Contract orb Failure or delay by the Owner to exercise any rights or remedies provided herein or under applicable law orc Failure by the Owner to properly notify the Contractor Service Provider in the event of breach except for any breach which according to provisions of the Contract has to be notified


90 52 37 Section-IV 2 General Design Considerations Table 1

Active amp Passive setup between DC amp DRC only one site active at one given point in time with failover and failback

Kindly suggest if the mentioned clauses apply to all 4 (ERP SAP with HANA DB DMS HMS amp MDM) application solutions

Yes As per RFP


DRC at 100 of DC prod in non-HA mode DRC at partial capacity of DC prod in non-HA mode so as to meet RTO and RPO requirements

Bidder understand that all security devices and solution in DRC should be in non HA mode Kindy clarify if the observation is correct as security is the part of basic Infrastructure of the DRsolution

To optimize on the cost of overall setup CIL may look into option of having DR instances running in minimal configuration thin-provisioned mode Tha clause may thus be amended as DRC with 100 of resources instances of DC prod in non-HA mode running with minimal configuration In case of any disaster all the instances shall be brought up to full capacity as of DC prod The overall DC and DR solution must meet the RTO and RPO asked in the RFP

As per RFP


HANA DB instance deployment shall be in Scale-up model on physical servers for production

HANA DB instance deployment should be scalable for production Since this is open for Cloud would request you to allow SAP Certified Virtual Machines also

This clause will restrict participation of Public CSPs as on cloud SAP certified virtual instances are provisioned

Please refer to revised Technical Specification


The system shall be designed to be scalable and easily extensible If it is hardware you will not be able to get scalability and extensibility so please consider allowing to deploy HANA on VMs



Redundant and reliable design of IT infrastructure including Data Centre (DC) and Disaster Recovery Centre (DRC) is a key to the success of the project

For proper DC and DR CIL needs to ensure that CSP is certified for BCP - ISO22301

As per RFP


Hybrid Storage Arrays with SSD SAS amp NLSAS drives with SAN switch connectivity as required

Please delete this clause - it is not relevant for cloud This is a very specific requirement for on-premise and not relevant to Cloud deployment

Since CIL is planning for cloud based solution this clause may be removed andrequired storage design may be left to CSPs

Would request to remove this clause as this is not relevant for Public Cloud



Security solutions covering perimeter security and internal security devices and end point security for both physical and virtual environments

Global scale cloud manage their physical infrastructure using ISO27001 ISO27017 ISO27018 SOC 12 amp 3 standard The physical infrastructure is not exposed to tenants and CIL will only have access Virtual environment Would request CIL to remove physical reference from here

Please refer to revised Technical Specification97 52 37 Section-IV 2 General

Design Considerations Table 1

Authentication amp SSO Solution for 18000 users digital sign solution for 4000 users and remote VPN SSL solution for 1800 users

For auhentication we recommend to use Active Directory and for SSO SAP SSO However both of the solutions are not part of the infrastructure deployment Please clarify how to deal with his Second Implementation of SSO requires inputs and support from Application team as well Does SI need toperform this activity of SSO integration

1Need to understand more on digital signature and if HSM is required to store this digital signature or class III digital signature for individual users is required 2 Authentication will be done via IAM so for first year should weconsider 2800 users for IAM

Kindly let us know - What is the functional method ofSingle Sign-on (SSO) solution required - Web SSO or Enterprise SSO Do we need to factor for 18000 users As the RFP is asking to consider for max 12000 total users



DC amp DRC Uptime 999 atinfrastructure level

How is CIL validating this Would request CIL to ask for a public documentation regarding this

Please confirm if 999 of uptime for Production and Non Production landscape for Production only

As per RFP

99 53 38 Section-IV 31 Service Details Table 2 Scope of work

The environment of the VPCGCC shall comply with the respective Provisional Empanelment Compliance Requirements published by Ministry of Electronics and Information Technology Government of India from time to time

We have seen coming up with architecture as combination of VPC and GCC So it be good is CIL should ask CSP to be empaneled by MeiTY for both VPC and GCC

As per RFP


The bidder shall be responsible for provisioning of requisite network infrastructure (including switchesrouter firewalls load balancer etc) to ensure accessibility of theservers as per defined SLArsquos

In Cloud environment bidders will not need to provision these devices Kindly change this statement for hosted environment only

Would request to remove this clause as this is not relevant for Public Cloud wrto Switches

Please refer to revised technical specification

101 53 38 Section-IV 31 Service Details Table 2 Managed service details

SLA Reporting for all Service Lines (Server Storage Back Does CSP need to manage Application and Database as well As per RFP

102 54 39 SECTION-IV 32 Responsibility Matrix

Table 3 Responsibility Matrix Summary We understand SI as referred here denotes existing SAP solution provider kindly confirmKindly also confirm that for the clauses where MSP amp SI is jointly mentioned in responsibility respective stakeholders will be responsible for their specific scope related activities only For example existing SI will be responsible for any support andor activity which is related to applications in its scope ( ie SAP HMS DMS and MDM products in its scope)

Yes

103 54 39 SECTION-IV 32 Table 3 Clause-1

Planning HLD and LLD of the infrastructure solution including server network such as IP Schema VLAN Schema storage backup procedures redundancy and security zones

Since complete infra solution is going to be provided by selected CSPMSP the expectation from existing SI is to just provide them any required information actual planning and design activities as mentioned in this clause will be performed by CSPMSP Kindly confirm

Yes

104 54 39 SECTION-IV 32 table 3 clause-2 3

Installation Configuration and integration of supplied infrastructure (Servers Storage security amp Networking components)Performance tuning of the installed hardware

As asked above we understand that all these tasks will be performed byCSPMSP the expectation from existing SI is to just provide them any required information

Yes

105 54 39 SECTION-IV 32 table 3 clause-9

ATS Warranty services for the application solution as per SLA We understand application solution here refers only to the applications supplied by existing SI (eg SAP DMS HMS MDM) CSPMSP to include required ATSwarranty support for Any application which is being supplied by CSPMSP

Yes


In case of any kind of disaster bringing live the ERP solution from DRC amp subsequently restoring it to its original form once the cause of the Disaster is addressedProvide CIL with manual on Data Centre and Disaster Recovery process Train CIL team on the processes of Disaster Recovery

We assume that while existing SI will focus on disaster recovery of the applications supplied by SI and will provide DR process manual for such applications as applicable readiness of complete infra solutions and related components being covered in scope of CSPMSP infra related DR processes and training thereof will be CSPMSPs responisbility

As per RFP


Tools and Mechanism for backupConfiguration scheduling performing and managing backup amp restore activity

We understand that all required backup tools will be supplied integrated and mechanism of backup will be formulated by CSPMSP as per backup policy SI can be approached to understand application environment specific details if required and for verification validation of backup data Pls confirm

As per RFP


System Administration of SAP and Non-SAP applications We understand SAP and Non-SAP refers here only those applications in scope of existing SI (SAP DMS HMS MDM in scope)Also some of the activities mentioned in this clause (eg backup) will requireCSPMSP support

As per RFP


OS security appliances and tools ndash update and upgrades We understand all required updates and upgrades on the components supplied by CSPMSP will be conducted by CSPMSP Existing SIs role is limited to providing compatibility inputs wrt applications in its scope Kindly confirm

As per RFP

110 55 40 Section IV 411 Figure 1 Overall Design Architecture for Server amp Storage

Entire Section with Designs and Specifications All these specifications (Other than the Sizing Tables) are for Hardware procurement and are Not relevant to Cloud based requirement

The storage design is based on CoLo and hosters and not Cloud please consider changing the term from Array based storage to storage


111 56 41 Section IV 414 Technical Specification for Production HANA DB Server

Table 6 Technical Specifications for Production HANA DB Server Specification specified here are for Physical server It is recommended to specify guidelines such as SAP certified system with processor upto NN-1 generation SAPs for HANA DB also need to be specified to align better with the processorcores specifications


112 56 amp 60

41 amp 45 Section-IV 414 amp 416Table 6 amp 8 Overall Design Philosophy

TDI V1 V2 V3 V4 Latest Appliance Configuration should be used for HANA Production DB deployment Core to Memory Ratio used for TDI based sizing should be supported with relevant SAP Note both for x86 PowerTDI V1 V2 V3 V4 Latest Appliance Configuration should be used for HANA Non Prod DB deployment Core to Memory Ratio for Non Prod can be at most 2X of Core to Memory Ratio used for HANA Prod DB Sizing

TDI V1 V2 V3 V4 Latest Appliance Configuration should be used for HANA Production DB deployment Core to Memory Ratio used for TDI based sizing should be supported with relevant SAP Note both for x86 PowerOr the CSP should provide SAP certified instances


113 56 41 Section-IV 414Table 6 Overall Design Philosophy

All HANA Database Servers should be configured with minimum 4 sockets andshould be scalable to a minimum of 16 socketsAll HANA systems shall be bundled with SLES for SAP or RHEL for SAP with PrioritySubscription and SupportTDI V1 V2 V3 V4 Latest Appliance Configuration should be used for HANAProduction DB deploymentCore to Memory Ratio used for TDI based sizing should be supported withrelevant SAP Note both for x86 PowerSAP HANA Multi-tenancy option is not allowed each Production HANA DBLandscape should have its own Database Instance and own Operating Systemimage

Please delete this clause - it is not relevant for cloud Entire BOM is for hardware based deployment These are not relevant for Cloud based deployment Please consider changing this entire specification

This clause needs to be revisiteddeleted as TDI based architecture is not supported in Public CSP in India


114 56 41 Section-IV 414Table 6 SAP HANA System Requirement

Latest generation RISCCISC processors from the OEM shall be supplied listed in ldquoCertified and Supported SAP HANA Hardware Directoryrdquo

Latest generation RISCCISC processors from the OEM shall be supplied listed in ldquoCertified and Supported SAP HANA Hardware Directoryrdquo or SAP certified instances from cloud should be used

SAP Note will talk about certified VM class OEM documentation will provide the class and speed of the processors But these will not be RISCCISC based servers This is very specific to CoLo and Hosting Cloud providers

This clause needs to be revisiteddeleted as SAP doesnrsquot certify Public CSPs on this front


115 56 41 Section-IV 414Table 6 Processors for HANA Prod

Processor for HANA Prod This is very specific to CoLo or hoster CSP this is not how Cloud works 100 Virtual cores will be made available from day 1


116 56 41 Section-IV 414Table 6 Processors for HANA Prod a)

a) For database servers latest Cascadelake SP architecture with minimum Intel(R) Xeon(R) Platinum 28 Core (Or) 10 Core IBM Power9 processor All Physical sockets populated in server should be activated from Day 1

Please delete this clause - CSP instances are certified by SAP for their performance CSPs try to meet the SAP performance levels by varied type of processors



117 56 41 Section-IV 414Table 6 Processors for HANA Prod b)

b) Bidder is allowed to quote Supported TDI or Certified Appliances as perldquoCertified and Supported SAP HANA Hardware Directoryrdquo

b) Bidder is allowed to quote Supported TDI or Certified Appliances as per ldquoCertified and Supported SAP HANA Hardware Directoryrdquo or SAP certified instances from cloud should be used


118 57 42 Section-IV 414Table 6 Memory

Memory Since SAP provides separate certification for SOH and BWOH please ask specific note from SAP for certification for SOH and BWOH


119 57 42 Section-IV 414Table 6 IO Adapters

IO Adapters Please delete this section - it is not relevant for cloud Entire requirement is not relevant to Cloud Would request to delete this clause as this is not relevant for Cloud Please refer to revised Technical Specification

120 57 42 Section-IV 414Table 6 Disk and Media Drives

Disk and Media drives Very specific to hardware based CoLo or hosters Please remove this clause Please refer to revised Technical Specification

121 57 42 Section-IV 414Table 6 Persistent Storage Capacity

Persistent Storage Capacity SAP certifies storage separately for Cloud which is completely different from this Please change this to SAP certified storage architecture


122 57 42 Section-IV 414Table 6 Operating System

Operating System Please ensure CSP has colocated RHELSLES support available for CIL As per RFP

123 57 42 Section-IV 414Table 6 Virtualization

i) For HANA DB production Bare metal or a Single VM is allowed per Physical Server

Please delete this clause - it dilutes the benefits provided by cloud With this type of deployment department will not be able to optimized the resources for cost and performance

Very specific to CoLo or hosters This is not relevant to Cloud deployments Please consider changing this to SAP certified machine

Would request to delete this clause as this will dilute the Cloud requirement and benefits


124 57 42 Section-IV 414Table 6 Server management

i)Management Server console to be provided for centralized server managementKVM Switch along with console HMC

Cloud is managed in different mode and is not done via KVM or HMC The management is via portal and API based

Would request to delete this clause as this is not relevant for Cloud Please refer to revised Technical Specification

125 58-72 43-57 SECTION-IV 415 - 425 Technical specifications of infra devices and software We understand that while volumetric details as mentioned in 44 Compute Application Design will be key parameters applicable for sizing the required colud infrastructure along with some of the related clauses in the metioned specifications at 415- 425 most of these specifications are not relevant since CIL is going for a cloud based solution We thus request CIL to kindly review and remove all such specifications which are not relevant for a cloud based solution



Bidder should demonstrate the complete hardware installation successfullychecked by SAP delivered HWCCT tool

Bidder should demonstrate the complete hardware installation successfully checked by SAP delivered HWCCT tool For the CSPs whose instances are certified by SAP this demonstration is notrequired

Would request to delete this clause as this is not relevant for CloudPlease refer to revised Technical Specification

127 58 43 Section-IV 415Table 7 Storage Capacity

Storage Capacity This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


128 58 43 Section-IV 415 Table 7 No Single Point of Failure

Offered Storage Array shall be configured in a No Single Point of failureincluding Array Controller card Cache memory FAN Power supply etc

This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers

Please delete or amend this clause as this is not relevant for cloud However Cloud native storage service has feature to keep the storage in different Regions or AZs to achieve No Single Point Failure


129 58 43 Section-IV 415Table 7 Cache

Cache Please delete these section - they are not relevant for cloud This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


130 58 43 Section-IV 415Table 7 Connectivity

Connectivity Please delete these section - they are not relevant for cloud This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


131 58 43 Section-IV 415 Table 7 Host Ports and Back-end Ports

Host Ports and Back End Ports Please delete these section - they are not relevant for cloud This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


132 58 43 Section-IV 415 Table 7 Operating System amp Clustering Support

Operating System amp Clustering Support This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


133 58 43 Section-IV 415 Table 7 Disk Drive Support 1

The Storage System should have support for Flash SSD SAS 25 inch Drives 35 inch NL SASSATA Drives

Please delete this clause - it is not relevant for cloud This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers

1 The Storage System should have support for Flash SSD SAS 25 inch Drives Please refer to revised Technical Specification

134 59 44 Section-IV 415 Table 7 Data Protection

Data Protection This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


135 59 44 Section-IV 415 Table 7 Performance and Quality of Service

Performance amp Quality of service This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


136 59 44 Section-IV 415 Table 7 Performance and Quality of Service 3)

Overall the offered configuration should be designed to deliver at least 100000 IOPs considering a Read Write ratio of 7030 average IO size of 8KB thin provisioned and without considering the effect of cache for reads and writes for SSD drives It should be scalable to 200000 IOPs by adding required accessories in the storage array

Overall the offered configuration should be designed to deliver the IOPs to meet the requirement described by SAP delivered HWCCT tool

Please remove this line Please refer to revised Technical Specification


Offered Storage shall have in-built data tiering feature across all set of offered drives Vendor shall provide the license for complete offered capacity

Data tiering is anyways a very rarely used and almost abandoned technology Moreover the same is not relevant for SAP HANA persistent storageRequest to consider removing this line


138 59 44 Section-IV 415 Table 7 Local and Remote Replication

Local and Remote Replication This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers



Other Features This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


140 60 45 Section-IV 416 Table 8 Table 8 Technical Specification for HANA DB Non-Production Server Summary

Similar issue This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers


141 60 45 Section-IV 416 Table 8 Memory

SOH Non ProductionDev 15 TB memory over a period of 5 yearsQA 3 TB memory scalable to 6 TB over a period of 5 Years SBX 15 TB memory over a period of 5 yearsBWOH Non ProductionDev0768 TB memory for a period of 5 YearsQA 15 TB scalable to 3 TB memory for a period of 5 Years SBX 0768 TB memory for a period of 5 Years

Public CSPs has scalable feature to start with lower configuration of RAMvCPUs to avoid any interlocking for five years wrtsizing You may reconsider this clause to modified Y-O-Y growth to further optimize the BOM

As per RFP The clause will remain same but day-1 ordering quantity will be notified to L-1 Bidder

142 60 45 Section-IV 416 Table 9 Table 9 Technical Specification for SAP Application amp NON-HANA Server Summary




Servers should be quoted with minimum of 2 sockets scalable to 4 sockets over a period of 5 Years

Servers should be quoted with minimum of 2 sockets with all the sockets populated The processor used should not be more than 18 months old and it should not be announced End Of Life during the contract period of 5 years of thisproject

Servers should be quoted with minimum of 2 or 4 sockets sockets with all the sockets populated


144 61 46 Section-IV 417Table 9 SAP App and other DB server System Requirement

Latest generation CISCRISC processors shall be supplied Latest generation CISCRISC processors for the offered server model shall be supplied


145 61 46 Section-IV 417Table 9 Processor

For SAP ApplicationNon HANA SAP Landscapes latest Cascade lake architecture Intel(R) Xeon(R) 22 Core Gold or 10C IBM POWER9 Processor Qty 2 should be supplied and scalable to 4 Sockets

For SAP ApplicationNon HANA SAP Landscapes latest Cascade lake architecture Intel(R) Xeon(R) 22 Core Gold or 10C IBM POWER9 Processor Qty 2 or 4 (All sockets populated)


146 62 47 Section-IV 417Table 9 IO Adapters (v)

v Additionally 2 Nos 1GbE BaseT Ethernet Cards (Virtualized or Dedicated) need to be provided for Servers which are hosting Web Dispatcher amp Reverse Proxy (in case Reverse Proxy amp other DMZ servers have to share VM hosts with server zone VMs)

Kindly remove this point Please refer to revised Technical Specification

147 62 47 Section-IV 417Table 9 Disk and Media drives (i)

i All serverspartitionsVirtual Machines shall be booted from SAN Internal disk

i All serverspartitionsVirtual Machines shall be booted from SAN Please refer to revised Technical Specification


i Certified and proven virtualization technologies for SAP Solutions are to be provided the virtualization software should be of Enterprise level

i Certified and proven virtualization technologies for SAP Solutions are to be provided the virtualization software should be of Enterprise level The same virtualization solution should be supported for both SAP amp NON-SAP application servers

149 62 47 Section-IV 418 Table 10 Technical Specification for SAP Mobile Application Server Summary

Table 10 Technical Specification for SAP Mobile Application Server Summary

As Servers for SAP Mobile Applications can be hosted on verualised x86 platforms on privete cloud as well can Bidder propose the same over its private multitanented cloud infra as VMs

If the bidder can propose the Servers for SAP Mobile Applications on its private cloud then please relax the Bare metal hardware server specifications and put the build sheet of SAP Application and Non HANA SAP Servers as technical specification for cloud VMs where vCPU RAM and Hard Disks to be mentioned with requiredOS



150 63 48 Section-IV 419 Table 11 Technical Specification for NON- SAP Application Server (Newgen amp HMS) Summary

Table 11 Technical Specification for NON- SAP Application Server (Newgen amp HMS) Summary

As Servers for Non-SAP Application (Newgen amp HMS) can be hosted on verualised x86 platforms on privete cloud as well can Bidder propose the same over its private multitanented cloud infra as VMs

If the bidder can propose the Servers for Non-SAP Application (Newgen amp HMS) on its private cloud then please relax the Bare metal hardware server specifications and put the build sheet of SAP Application and Non HANA SAP Servers as technical specification for cloud VMs where vCPU RAM and Hard Disks to be mentioned with required OS



151 63 48 Section-IV 419 Table 11 Overall Design Philosophy

Servers should be quoted with minimum of 2 Sockets scalable to 4 Sockets



152 64 49 Section-IV 419 Table 11 Processor

Latest Cascadelake architecture minimum Intel(R) Xeon(R) Gold 6230 or higher 10C IBM POWER9Processor or higher

Latest Cascadelake architecture minimum Intel(R) Xeon(R) 22 Core or higher processorwithin min 21GHz Clock Speed


153 64 49 Section-IV 419 Table 11 Disk and Media Drives (i)



154 65 50 Section-IV 4110 Table 12

Table 12 Technical Specification for NON- SAP Application Server (Pilog) Summary



155 65 50 Section-IV 4110 Table 12 Virtualization

Server should be quoted with VMware Enterprise or Bare metal i) As Servers for Non-SAP Application PILOGMDM can be hosted on verualised x86 platforms on privete cloud as well can Bidder propose the same over its private multitanented cloud infra as VMs ii) If the bidder can propose the Servers for Non-SAP Application PILOGMDM on its private cloud then please relax the Bare metal hardware server specifications and put the build sheet of SAP Application and Non HANA SAP Servers as technical specification for cloud VMs where vCPU RAM and Hard Disks to be mentioned with required OS

Please amend the clause as CSPs offers several types of on-demand scalable computing resources Compute gives you the flexibility of virtualizationwithout having to buy and maintain the physical hardware that runs it


156 66 51 Section-IV 4111Table 13 Technical Specification Summary NON-HANA Environment Storage

Table 13 Technical Specification Summary NON-HANA Environment Storage

If the Servers for NON-HANA Environment can be provided in a private cloud then the storage for the same can be well provided from the cloud storage only So please remove the storage hardwatre related specifications and provide storage performanace related specifications for clod storage like Type of disk needed SAS SSD IOPS needed per GB of storage RAID 6 or equivalent to



157 66 51 Section-IV 4111Table 13 Disk Drive Support 1

The Storage System should have support for Flash SSD SAS 25 inch Drives 35 inch NL SASSATA Drives Overall the system should be scalable to at least 2000 drives

The Storage System should have support for Flash SSD SAS 25 inch Drives Overall the system should be scalable to either at least 2000 drives or 4 PB Raw Capacity


158 67 52 Section-IV 4111Table 13 Data Protection

Write data in cache should not be lost in case of an abrupt power failure Entire2TB cache must be battery protected


159 67 52 Section-IV 4111Table 13 Performance and Quality of Service 4

Offered Storage shall have in-built data tiering or similar feature across all set of offered drivesVendor shall provide the license for complete offered capacity


160 68 53 Section-IV42 Table 14 Backup Storage RequirementSummary

Table 14 Backup Storage Requirement Summary Please delete this table - Bidder should be allowed to use their optimized approach to meet the Backup Policy requirements



Disk Backup 1 COPY-DIRECT TO TAPE In Cloud backups do not happen on tape they are done on disks itself Consider changing this to Archive Storage

Would request to delete this clause as this is not relevant for CloudHowever Cloud has feature to backup the workload and put across different regions or AZs to manage multiple copies of Data backup


162 69 54 Section-IV421Table 15 Backup Server SpecificationSummary

Table 15 Backup Server Specification Summary This table is not relevant for cloud Similar issue This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers

Please reconsider the specification for backup server as we can use Backup as a service for cloud and achieve the backup policies


163 69 54 Section-IV422Table 16 Disc Backup Storage Specification for SAP and Non SAP LandscapesSummary

Table 16 Disc Backup Storage Specification for SAP and Non SAP Landscapes

This table is not relevant for cloud i)If you are moving to private cloud then CIL should leverage the advantages alswell by putting the backup on Object Storage This will solve your ask of faster restoration and no additional dedicateddisk storage is required ii)If the backup to be kept in Object Storage then CIL can realx the hardware based specification of disk storage for backup However can metion that for off sight shipment of backup the Bidder to provide Geo Resilent Object storage so that copy of backup should reside on two different Data Centers within India



164 70 55 Section-IV423 Table 17 SAN Switch SpecificationDetails

Table 17 SAN Switch Specification Details This table is not relevant for cloud Similar issue This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers

Please reconsider the Clause for SAN switch to qualify cloud service providers as we can native storage as a service options available to adopt


165 71 56 Section-IV424 Table 18 Technical Specification forTape Library

Table 18 Technical Specification forTape Library

This table is not relevant for cloud If you are moving to private cloud then CIL should leverage the advantages alswell by putting the backup on Object Storage This will solve your ask of off site shipment of backup by asking Bidder to provide Geo Resilent Object storage so that copy of backup should reside on two different Data Centers within India This will help CIL to come out of a legacy Tape architecture


For Cloud infrastructure Disk Backup is most commanly used technology since tape backup has inherent complexities to backup and store tapesKindly thus revisit the same and confirm If Tape backup is must kindly suggest if offsiteTAPE storage is required


166 72 57 Section-IV425 Table 19 Backup Software Specification Details

Table 19Backup Software Specification Details Similar issue This is very hardware based specs and only suiting CoLo and Hosters This is not relevant for Cloud providers



The proposed backup solution should support tape mirroring of the same job running concurrently withprimary backup

This clause is not relevant to cloud - should be deleted There is no need for Backup software separately since it cloud based Backup enabled by default as a services



The backup software should support backup to disk tape library VTL de-duplication Device via Fiber channel

This clause is not relevant to cloud - should be deleted Please refer to revised Technical Specification

169 72 57 Section-IV43 Table 20 Backup amp Retention Policy Summary

Table 20 Backup amp Retention Policy Summary Bidder should be able to provide backup as per below policyBidder can choose to use CSPs backup service for this

If Bidder is providing backup on object storage then Disk and Tape to be replaced with Disk Object storage with geo resiliancy andTape Object storage with geo resiliancy

Cloud backup are not done on Tape long term archival is done on archive storage


170 73 58 Section-IV441 Table 21 SAP Environment Infra Sizing Summary

Table 21 SAP Environment Infra Sizing Summary It is recommended that CSPMSP define the number of VMs to be used for particular application based on number of SAPs required

This table is perfect for asking the Bidder to provide VMs on private cloud however if a column for OS can be provided mentioning the OS with version would be of great help Like SUSE Linux for SAP RHEL or Windows 2016 R2 Standard etc In cloude Bidder can provide the OS for each VMs based on CILs coice in SPLA model which is very much cost effective than other forms of OS licencing

SAP Certification is based on Cloud vendors deployment technology So they have different specs for VMs which are certified for SAPS Please allow bidders to quote for SAP certified machines for stated SAPS They are anyways going to provide SAP note for the same


171 75-79 60-64 SECTION-IV 442 amp 443 amp 444

442 DMS Sizing Specification (NON SAP)443 amp 444 HMS and MDM sizing

The DMS sizing tables state third slab ie 15000 users Kindly suggest if this is also required to be considered in solution sizing if yes under which slab - 28K or 10KFurther since no user breakup is mentioned for HMS and MDM sizing we assume that the sizing mentioned is applicable for both ( 28K and 10K) slabs

Please refer to revised Technical SpecificationSlab for 15000 users will be removed

172 75 60 Section IV 442 DMS Sizing Specification (NON SAP)

DMS Sizing Specification (NON SAP) Sizing specification provided here is in terms of ProcessorCores with CPU cycle Please confirm that these systems can be deployed on virtualisation platform If yes please specify the number of virtual cores to be deployed perVM

As per RFP However Core to VM rtatio will be provided

173 75 60 Section-IV4221 (4421) Table 22 Newgen DMS Technical Specification (NON SAP) for DC Location

Table 22 Newgen DMS Technical Specification (NON SAP) for DC Location

Please specify allocation ratio Some CoLo and hosters will quote 18 Core to vCore ratio and that will degrade the performance Please allow only 11 for single threaded processors and 12 for hyperthreaded processor based virtual machines



For 15000 Users RFP specifies two slabs of number of users 28k and 10-12KTables for NewGen also comprise server requirements for 15K usersPlease confirm if 15K user for workload are to be considered if yes then when should the slab be upgraded from 10-12k To 15k

15K user sizing need to be removed from the RFP Requesting CIL to mention OS for respective VMs as now if the Newgen VMs are proposed on Private cloud CIL will have the flexibility to chose the OS with version yet it will come in a costeffective SPLA model

As per RFP

175 76 61 Section-IV4222 (4422) Table 23 Newgen DMS NON Production Server Details DC

Table 23 Newgen DMS NON Production Server Details DC Please specify allocation ratio Some CoLo and hosters will quote 18 Core to vCore ratio and that will degrade the performance Please allow only 11 for single threaded processors and 12 for hyperthreaded processor based virtual machines


176 76 61 Section-IV4223 (4423) Table 24 Newgen DMS Technical Specification (NON SAP) for DRC Location

Table 24 Newgen DMS Technical Specification (NON SAP) for DRC Location





Requesting CIL to mention OS for respective VMs as now if the Newgen VMs are proposed on Private cloud CIL will have the flexibility to chose the OS with version yet it will come in a costeffective SPLA model

As per RFP

178 77 62 Section-IV4223 (4423) Newgen DMS Sizing Specification (NON SAP) for DRC Location Note

In X86 Windows Server 2012(64 bit) RHEL Please ensure CSP has colocated support available for the OS being proposed As per RFP

179 77 62 Section IV 443 Table 25 HMS Sizing Summary for DC

Table 25 Technical specification for Non SAP (HMS) Please elaborate on the Storage requirement of 466 TB in terms of HighMediumLow performance to allocate performance based tiered storage

Bidder to decide

180 77 62 Section-IV443 Table 25HMS Sizing Summary for DC

Table 25 HMS Sizing Summary for DC Please specify allocation ratio Some CoLo and hosters will quote 18 Core to vCore ratio and that will degrade the performance Please allow only 11 for single threaded processors and 12 for hyperthreaded processor based virtual machines



Base HDD RAID 5 Offered deviceservice shall be protected with hardware RAID5 or If CSP provides native replication capability in storage then bidder can choose to use that feature

Requesting CIL to provide options as RAID 5 RAID 6 or eqivalent Please mention in HDD column HDD in SSD disk



Active Directory Authentication Is there any Active Directory roll out required for allthe desktops across Coal India locations If not Bidders what to know - Will it be bidders responsibility

CIL does not have ADPlease refer to revised Technical Specification

183 79 64 Section-IV444 Table 26 HMS Sizing Summary for DRC

HMS + DMS + PACS Storage5 Years

Cloud storages are not SAN based there are different technology used for storages Please consider changing this to Cloud based storage


184 79 64 Section-IV444 Table 27 MDM Sizing Summary for DC amp DRC

Table 27 MDM Sizing Summary for DC amp DRC Please specify allocation ratio Some CoLo and hosters will quote 18 Core to vCore ratio and that will degrade the performance Please allow only 11 for single threaded processors and 12 for hyperthreaded processor based virtual machines



Column DB Who will support Wildfly So you want to run production workload on community supported server

SI will support186 79 64 Section-IV444 Table

27 MDM Sizing Summary for DC amp DRC

Column VirtualPhysical Please remove this column and let the bidder choose the right cost and performane approach for the solution (virtual or physical) Thesolution might vary for different CSPs

Please mention in HDD column Boot Drive per server GB in SSDdisk

As per RFP

187 80 65 Section-IV45 Figure 2 Network Architecture for DC amp DRC

Figure 2 Network Architecture for DC amp DRC This is very specific to CoLo and hoster based architecture In a cloud environment these devices are not exposed to user and all the connectivity is managed virtually As per RFP

The CSPMSP may propose multiple diagrams as required188 80 65 Section-IV46 Minimum

Recommended WAN Bandwidth DC amp DRC

The users of CIL and its subsidiaries (9 locations) will access DCDRC over separate MPLS VPN with redundanciesThere will be one primary MPLS link supported by a secondary MPLS link on active-active mode with appropriateload balancing option at user end

We understand that Router and Crossconnects to be provided by the bidder while links from different ISP will be procured by CIL and its 9 subsidiaries Please mention the bandwidth size of the links tofactor for the router

hope bidder does not have to provide MPLS at 9 locations Pls clarify CIL will provide MPLS at 9 locations

189 80 65 Section-IV46 Minimum Recommended WAN Bandwidth DC amp DRC A (1)

1 2 X 100 Mbps MPLS Link between DC amp DRC Please shareDay 1 Bandwidth size for both MPLS and ILL linkHow the DC to DR link will be scaled in case 10K users to be supportedHow the link sizing will be scaled in case of 10K users to be supportedAs with increase from 28K to 10K users link size will also increase

While Internet bandwidth as asked can be provisioned by CSPs at their DC and DRC we understand that the MPLS bandwidth upto CSP cross-connect location will be provisioned by selected ISPs of CIL kindly confirmFurther we suggest that the required bandwidth and WAN technology thereof between DC and DRC to achieve asked RTO RPO and DR SLAs shall be left for the CSPs to decide

Hope bidder has to provide these links as part of the bid Pls clarify


2 2 X 500 Mbps ILL (Active ndash Active with Load Balancer) at DC with adequate Public IP and terminatingdevices

Please shareDay 1 Bandwidth size for both MPLS and ILL linkHow the DC to DR link will be scaled in case 10K users to be supportedHow the link sizing will be scaled in case of 10K users to be supportedAs with increase from 28K to 10K users link size will also increase



3 2 X 250 Mbps ILL (Active ndash Active with Load Balancer) at DRC with adequate Public IP and terminatingdevices



192 81 66 Section-IV47 Network Security Design

47 Network Security Design Request to add The Solution provider should have at least one CCIE ( Cisco Certified Internetwork Expert ) professional on theirpayroll

As per RFP

193 81 66 Section-IV471 Figure 3 Network Security Architecture for DC amp DRC

Figure 3 Network Security Architecture for DC amp DRC Services like DDoS and firewall are all virtual in case of cloud deployment So consider changing this diagram to make it more Cloud compatible

As per RFPThe CSPMSP may propose multiple diagrams as required

194 81 66 Section-IV472 Table 28 IT Security Standards Policy andFramework

472 Table 28 IT Security Standards Policy and Framework Request to addThe solution provider should have atleast 5 nos of CISSP certified professional and atleast 2 No of CISM certifiedprofessional on payroll

As per RFP


The MSPCSP is required to provide the risk assessment methodology in performing theabove phased activities and brief on the report that will be submitted for CIL review

Bider undersand that Risk Assesment is the internal Assesment Kindly elborate more details and frequency of this Assesment or CIL having allready Security control and bidder need to maintain and adhere the Security standard framework

CIL dont have any security control bidder needs to provide the solution

Yes Bidder has to providePlease refer to revised Technical Specification

196 82 67 Section-IV472 Table 28 Server Security

472 Table 28 Server Security Request to Add The solution should provide for a real time capability to prevent execution of any authorized application to execute on the server system



472 Table 28 Server Security Request to AddThe solution should support Real-time Change Tracking Audit log It should Include File User Program name and contentsthat have changed



472 Table 28 Server Security Request to Add Proposed solution should be capable of blocking read write execute delete amp change permissions on specified file(s)folder(s)Network Share(s)



Server Security should provide comprehensive protection deployed on physicalservers and security for virtual machines and should include

As a recommendation Server security required for cirticalapplication servers

Security Requirements-ISO 27018This standard should be asked as qualification of CSPs also This will ensure that CSPs are compliant at all levels

Please provide server count details which need to provide the support for Sever Security

Need to provide Server Security to all Servers

200 82 67 Section-IV472 Table 28 Next Generation Network Firewalls

Appropriate throughput firewall to be considered for internet facing and intranetfacing segments

We need breakup of users for Perimeter firewall with scalable count for 5 year so it will help with firewall sizing1Internet Firewall bandwidth Year 1 to 5- 2Firewall user count- Year 1 to 53 What feature is CIL looking into NGFW like IPS AV content filtering application control sandbox etc

Bidders are open to propose third party next generaion firewall or only need to provide cloud native firewal please clarify And approx throughput licensing required for prospose firewal

Bidder has to deploy as per Solution Bidder to decide appropriate throughput of the devices to fulfill the RFP requirements Internet bandwidth is mentioned in the RFP

201 82 67 Section-IV472 Table 28 Remote Access VPN

VPN Concentrator to be deployed in the HA mode per DC amp DRC Bidder should provide VPN in HA mode for both DC and DRC VPN Concentrator required should be sized to handle 1800 concurrent users Does this mean there would be 1800 romaing users who would be accessing the environment using SSL VPN Please confirm if there would be users coming accessing the environment from a site using Site to site VPN as this would reduce the roaming users requirement

1Should we consider 1800 VPN user from day one2 What will be the scalabilty of VPN users for 5 year


202 83 68 Section-IV472 Table 28 Web Application Firewalls(WAF)

472 Table 28 Web Application Firewall Request to add WAF to provide Server Load Balancing capability supporting multiple Load Balancing algorithms such as Least Connection Round Robin Least Bandwidth Hashing Persistent Hashing etc



472 Table 28 Web Application Firewall Request to add WAF should have capability to embedd custom scripts (developer code) to mitigate advanced application specific vulnerability in addition to providing REGEX based rules



472 Table 28 Web Application Firewall Request to add WAF should support both Positive Security Model as well as Negative Security Model



472 Table 28 Web Application Firewall Request to add WAF should provide Deception capability to allow security teams to embedd decoys in website to capture attack source and payload



Any files attachments or code are scrubbed with WAF built-in antivirus and antimalware services

Any files attachments or code are scanned for virus and malware Please refer to revised Technical Specification


WAF appliance to be placed on the traffic stream between the client and the web application acting as a reverse proxy

WAF applianceservice to be placed on the traffic stream between the client and the web application acting as a reverse proxy



Connections to the web application are intercepted and inspected against the configured policies and profiles before being forwarded to the DMZ servers (Web dispatcher and Reverse Proxy)DDOS

We need to know the throughput per application or Total ThroughoutBandwidth for WAF


209 83 68 Section-IV472 Table 28 DDOS Protection

Table 28Technical specification for Network Security Solution DDOS Protection

CSPMSP has got DDoS protected solution implemented at the inline of premiter router delivering prtected bandwidth as a deafult solution Please confirm if this suffices therequirement

i)Please mention the sizing parameter for L7 DDOS appliance basedin throughput bandwidth ii) Please mention the sizing parameter for L4 DDOS cloud based inthroughput bandwidth for peak attack traffic to be mitigated iii) For any L4 DDOS mitication to be mitigated at the source of the attack Its is recommended that the illisit attack traffic not to be brought to India (Destination country) which might impact other legitimate traffic So the DDOS mitigation provider should have a world wide network to ensure such efficient mitigation in this current era of increased cyber threatSo requesting CIL to mention To ensure the efficiency of attack mitication capacityThe L4 DDOS mitication to be taken from the could provider which is having more than 10 scrubbing farm across the world atlest 4 to be placed outside India

Bidder to calculate based on internet bandwidth mentioned in RFP



Application DDOS attack mitigation or Layer 7 to be addressed by configuring the virtual DDOS appliance in between perimeterfirewall and internet router

Kindly mention capacity Also VM based L7 DDOS dont have SSL offloading capacity Kindly mention L7 DDOS with SSL offloadingwith capacity in Mbps


211 84 69 Section-IV472 Table 28 Encryption

Table 28Technical specification for Network Security Solution Encryption

Please confirm if Database native encryption will be implemeneted by SI as part of Database managed services followed by secure communication between application and database

As per RFP


EncryptionSSL certificate to be proposed for application level encryption of data between user and application SSL VPN to be proposed for remote internet users to encrypt data in transit

Will SSL Certificate will be provided by Bidder If Yes please mention number of SSL certificates to be quoted



EncryptionFor the data which is residing at database level should also be encrypted The DB encryption should be end to end (Application tothe DB)

As Database will be provided and managed by SI so database encryption should be the scope of SI using native DB encryptiontool

As per RFP

214 84 69 Section-IV472 Table 28 Identity and Access Management(IAM)

Table 28Technical specification for Network Security Solution Identity and Access Management(IAM)

IAM solution is to be provisioned only for Administrative users Please confimr the number of users Please confirm if Integration of IAM solution with ERP would be done by SI

IAM is to be provisioned for all user Integration of IAM solution with ERP would be done by Bidder


Identity and Access Management(IAM) Integration of IDM with different applications ndash SAP and non-SAP using a connector or Web Service API Implementation of connectors to automatically provisionde-provision user accounts

Can we get some insight if Application also support SAML 20 OpenID Connect and SCIM protocols

Bidder wants to understand that How manyapplications to be integrated with SSOIdentity and Access Management



Identity and Access Management(IAM)Identity manager to be the source of record for users Workflow based process to on board users onto Owner systems to becreated

Need more clarity on this pointIdeally useres should be on boarded from the Owner system to IAM system and not the other way



Identity and Access Management(IAM)Identity manager to automate synchronization of user profile information from source systems to other enterprise applications ERP to be the source of records for employee information and Identity manager would be source of information for users

1 IAM should be source of information for both employee and users Please clarify2 We assume that very 1st time user will be on boarded from ERP to IAM and all user related details will be in IAM as well as ERP system Please confirm for new user will be on borded through ERPor IAM



Identity and Access Management(IAM)Identity manager to automatically push the user information to all the connected systems from the source based on the businessrules

Please let us know all other applications details along with supported protocols so that customization can be done accordingly


219 84 69 Section-IV472 Table 28 NetworkPenetration Testing

472 Table 28 Network Penetration Testing Request to Add The Vulnarability assessmentshould be performed quarterly on all the system

Annualy


472 Table 28 Network Penetration Testing Request to Add Security Advisory regulary on the system installed in Coal India infra with CVE details of the Vulnarability in Software

As per RFP


472 Table 28 Network Penetration Testing Request to Add Brand Reputation monitoring for external facing Websites As per RFP


472 Table 28 Network Penetration Testing Request to Add Red Teaming activity on network periodictly As per RFP


472 Table 28 Network Penetration Testing request to add The security Information and Incident management solution should have support for out of box Vulnerability Management either by performing its own vulnerability management analysis or by importing vulnerability analysis reports from 3rdparty Vulnerability Managers

As per RFP


Penetration Testing The MSPCSP need to assess the network both as External ampInternal ldquoattackerrdquo using suitable tool andor manual approach as per their bestpractice

Please define the frequency for VAPT to be performed on the systems 1 Application VA amp PT is not mentioned we understand this is out of the scope of the bidder please confirm2 What will be the frequency(Monthly quaterly or annual) for VA amp PT3 Please confirm whether the bidder is supposed to get the VA amp PT audit done by a Cert-In empanelled auditing company

Please provide the frequency of pen Testing and IP count Annualy

225 85 70 Section-IV472 Table 28 Security Monitor

472 Table 28 Security Monitor Request to Add The tool for Security Monitor should be proven and should be in GartnersMagic Quadrant

As per RFP


472 Table 28 Security Monitor Request to Add solution should have out off the box correlation rules to identify threat inmultiple vectors

As per RFP


Remote monitoring for the security events to detect the known as well as unknownattacks and raise the alerts for any suspicious events that may lead to security breachinto CIL environment

Bidder understand that there is requirement of SIEM soluation Please provide Device count which need to be integrated with SIEM or provide the average EPS count and Log retention period Online and Offline

Bidder to decide based on the infrastructure being provisioned by Bidder Log retention 3 months (online) and 6 months(offline)

228 85 70 Section-IV472 Table 28 Security Incident Response ampManagement

Security Incident Response ampManagement 1Do we also need to factor application logs for SIEM if yes it includes SAP and in house application both Please provide the application details like IIS Jbos with version etc2Please provide some insight related to in house application on which platform it is built what type of logs want to capture3 We would like to know the retention period for online and offline logs Industry practice is 3 months (online) and 6 months(offline)4 As per the industrial best practice database logs are not recommended in SIEM For this we can CIL may consider a Database Acvity Monitoring solution

1 Request to add The SOC ( Security operation center ) monitoring services should be provided by authorized MSP ( managed services partner ) of the proposed SIEM Solution independent of the Cloud Service provider2 Request to add The New Generation SOC and processes should have been ISO 27001 certifiedand currently is in-force3 Request to add SOC as a service should be provided on gartner leader SIEM platform4 Request to add MSSP Platfrom should have capability for automation of threat hunting and threat intel monitoring including malware analysis and identification raising tickets and blocking 5Request to Add the team handling the incidents should be trained and should be minimum CEH and proposed SIEM tool certified


229 85 70 Section-IV472 Table 28 Security OperationsCenter (SOC)

The MSPCSP should have capability and provide security operation centre to monitorand control IT Infrastructure Security at DC amp DRC

Please provide the deails if CIL having SOC and what security tools are deployed Bidder need to build SOC or provide the support for existing SOC kindly provide more details

Bidder need to build SOC

230 86 71 Section-IV48 Event Management ampAuto-Ticketing

Monitoring Tool to have an Event Management Platform to Manage filter De-duplicate all events and also to be able to integrate to any other 3rd Party Monitoring tool Qualified events should be able to inject Auto Incident creation in ITSM tool through email and gets assigned to respective Resolver Group automatically Incident ticket should have all event related details for future tracking and root cause analysis

Specify the application monitoring tool to be integrated We understand that the asked ITSM tools is required for Autotickeing and event management and CIL is not looking for ticketing tools for End user to log the tickets kindly confirm

Bidder understand here that SIEM soluation which need to propose have capability like ITSM tools to automate the incident creation Kindly elobrate more details on this


231 86 71 SECTION-IV 48 CIL Command Center

CSPMSP should provide a Command Center to overseeMonitor all IT Managed Services Delivery where multiple teams and Vendors are involved like Application Support Network Support DC Support Network Operation Center and Security Operation Center Command Center will provide CIL Management views of multiple IT components of the IT support issue at any point

Kindly suggest if CIL is looking for dedicated team for CIL command center or if the MSP can provide services through shared NOC services of CSPIn case CIL is looking for dedicated team kindly confirm if such team is required to be onsite at designated CIL office (in that case we assume CIL will provide all required office infrastructure seating space and connectivity to Cloud and CIL networks) or its envisaged for MSP to position the team at its own location



Command Center Sends Periodic UpdatesNotifications through EmailSMS to all Key business stakeholders in Coal India across - CIL MCL ECL BCCL CCL NCL SECLWCL and CMPDIL

Command Center Sends Periodic UpdatesNotifications through Email to all Key business stakeholders in Coal India across - CIL MCL ECL BCCL CCL NCL SECLWCL and CMPDIL

hope bidder just has to consider one time setup of SMS gateway and the transactional SMS per month cost would be paid on actual basis Pls confirm


233 88 73 SECTION-IV 53 SLA Change Control (ii)

During such 90 days Service Provider and OWNER will conduct a process for Measurement and Validation of Service Levels to validate the initial Service Levels and agree upon the actual Service Levels OWNER shall be final authority to decide on the SLA and shall be binding on Service Provider

We undertand that the SLAs will be mutually discussed and finalized kindly confirm

As per RFP

234 88 73 SECTION-IV 55 Measurement and Monitoring (a)

The SLA parameters shall be monitored on a monthly basis as per the individual SLA parameter requirements However if the performance of the systemservices is degraded significantly at any given point in time during the contract and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of OWNER or an agency designated by them then OWNER will have the right to take appropriate disciplinary actions including termination of the contract

The SLA parameters shall be monitored on a monthly basis as per the individual SLA parameter requirements However if the performance of the systemservices is degraded significantly at any given point in time during the contract and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of OWNER or an agency designated by them then OWNER will have the right to take appropriate disciplinary actions including termination of the contract In the event of termination CIL shall provide 90 days notice period to cure the default and failing which shall attarct termination by providing 30 days notice prior to the date of termination In th event of termination CIL shall pay service provider for goods delivered and services rendered till the date of termination


235 89 74 SECTION-IV 55 Measurement and Monitoring (c)

OWNER and its nominated agency shall have full access to the Application solution (and any othertools solutions deployed for SLA measurement and monitoring) to extract data (raw intermediateas well as reports) as required during the project OWNER or its nominated agency will also audit the

As the ITSM tool amp monitoring platform will be provided by the bidder any reporting requried by CIL can be done upon request As the service is provided by the MSP so only READ ONLY access of the ITSM tool can be extended to CIL

As per RFP

236 89 74 SECTION-IV 55 Measurement and Monitoring (f)

For SLA related payments the SLA measurement will be measuredand computed on a quarterly basis

For SLA related payments the SLA measurement will be measured andcomputed on a quarterly monthly basis

Please refer to revised Technical SpecificationFor SLA related payments the SLA measurement will be measured and computed on a monthly basis

237 91 76 SECTION-IV 510 Application of Penalty (viii)

Penalties shall not exceed 100 of the Monthly bill If the penalties exceed more than 50 of the total Monthly bill it will result in a material breach In case of a material breach the operator will be given a cure period of one month to rectify the breach failing which a notice to terminate may be issued by CIL

Requesting CIL to cap the penaltylt999 amp gt=99 (1 of the Monthly Payment)lt 99 (10 of the Monthly Payment)

Penalty is too heavy and Kindly cap the SLA penalty to maximum 10 of the monthly bill which is a standard practice in all RFPs

Penalties shall not exceed 100 of the Monthly bill If the penalties exceed more than 50 of the total Monthly bill it will result in a material breach In case of a material breach the operator will be given a cure period of one month three months to rectify the breach failing which a notice to terminate may be issued by CIL Notwithstanding anything else to the contrary the overall penalties including Liquidated damages shall be capped to 3 of the overall contract value and the capping for each month shall be 3 of the monthly invoiceFailing to cure deafult shall attarct termination by providing 30 days notice prior to the date of termination In th event of termination CIL shall pay service provider for goods delivered and services rendered till the date of terminationNotwithstanding anything else to the contrary the overall penalties including Liquidated damages shall be capped to 3 of the overall contract value and the capping for each month shall be 3 of the monthly invoiceIn the event of termination CIL shall provide 90 days notice period to cure the default and failing which shall attarct termination by providing 30 days notice prior to the date of termination In th event of termination CIL shall pay service provider for goods delivered and services rendered till the date of termination

As per RFP

238 91 76 SECTION-IV 511 SLA general regarding SLA for non-prod environments We understand that non-prod environments to be provisioned on best effort basis and non specific SLAs applicable to the same Kindly confirm

As per RFP

239 91 76 SECTION-IV 511 SLA Service Levels for Cloud Services

Service Levels for Cloud Services Some CSPs provide SLA only when you run the application from multiple DCs but then they do not quote in the BOM for the same Please ensure you specify that the SLA should be provided from one DC or if the SLA is provided from 2 DCs they should quote the other workload also in the BOM

As per RFP

240 92 77 Section-IV 511 SLA Point 5

Average Time taken to acknowledge and respondonce a ticketincident is logged through one of the agreed channelsThis is calculated for all ticketsincidents reported within the reporting month95 within 15minutes

Please confirm if the response time if for P1 ticket as there is always a different response time for P1 P2 and P3 Tickets So please reconsider the ticket response time

As per RFP

241 92 77 SECTION-IV 511 6- Time to Resolve - Severity 1

Time taken to resolve the reported ticketincident from the time of loggingFor Severity 1 98 of the incidents should be resolved within 30 minutes ofproblem reporting

Noted this will be applicable only for Infrastructure related issues only Also requesting CIL to modify the clause asFor Severity 1 98 of the incidents should be resolved within 2 hours of problem reporting

Resolution time to resolve any incident will depend on type of incident As there are lots of cases where dependency will be on Application team customer to resolve any incident will impact the resolution time so Request to change the target level to 95 of the incidents should be resolved within 6 hours of problem reporting

As per RFP

242 92 77 SECTION-IV 511 6- Time to Resolve - Severity 2 3

lt95 amp gt=90 (2 of theMonthly Payment)lt 90 amp gt= 85 (4 of theMonthly Payment)lt 85 amp gt= 80 (6 of theMonthly Payment)

Please relax the clause with95 of Severity 2 within 4 hours of problem reporting AND95 of Severity 3 within 16 hours of problem reporting 95 within6 hours

As per RFP

243 92 77 SECTION-IV 511 8- Percentage of timely incident report

lt95 amp gt=90 (5 of theMonthly Payment)lt 90 amp gt= 85 (10 of the Monthly Payment)lt 85 amp gt= 80 (15 of theMonthly Payment)

Please relax with modified clause 95 to be resolved within 4 hours As per RFP

244 93 78 SECTION-IV 511 10- Percentage of timely vulnerability corrections

gt=99 to lt999 [ 10 ofMonthly Payment]gt=98 to lt99 [ 20 ofMonthly Payment]lt98 [ 30 of Monthly Payment]

Noted this will be done if there is no third party dependency on fixing vulnerabilities

As per RFP

245 93 78 SECTION-IV 511 11- Percentage of timely vulnerability reports



As per RFP

246 93 78 SECTION-IV 511 12- Security breach including Data TheftLossCorruption

For each breachdata theft penalty will be levied as per followingcriteria Any security incident detected INR 5 Lakhs This penalty is applicable per incident ThesePenalties will not be part of overall SLA penalties cap per month In case of serious breach of security wherein the data is stolen or corrupted Government Department Agency reserves the right to terminate the contract

Kindly remove the Security breach penalty we will comply with the SLASecurity is a joint responsibility so penalising the bidder for any breach is not justified

As per RFP

247 94 79 SECTION-IV 511 13- Availability of SLA reports covering all parameters required for SLA monitoring within the defined time

5 of Monthly Payment Requesting customer to modify the clause as15 working days from the end of the month

As per RFP

248 94 79 SECTION-IV 511 14 Recovery Time Objective (RTO)

Measured during the regular planned or unplanned (outage) changeover from DC to DR orvice versaRTO lt= 2 hours10 of Monthly Payment per every additional 2 (two) hours of downtime

Requesting CIL to reduce the penalty and modify the same as1 of Monthly Payment per every additional 2 (two) hours of downtime and will be applicable only when there is no customer dependency

Request you to please change the RTO to at least 4 hours as there will be several dependencies InfraApplicationSPOEM site which may take time to resolve

As per RFP

249 94 79 SECTION-IV 511 15 Recovery Point Object (RPO)

10 of Monthly Payment per every additional 15 minutes of data loss


As per RFP

250 94 79 SECTION-IV 511 16 DR Drill

Two Drills (once every 6 months) in a year (based on successful operations from the DR site and restoring services back with no data loss)10 of Monthly Payment for 1 (One) drill and 20 of Monthly Payment for 0(Zero) drill

Requesting CIL to reduce the penalty and modify the same as1 of Monthly Payment for 1 (One) drill and 10 of Monthly Payment for 0(Zero) drill and will be applicable only when there is no customer dependency

Please confirm the duration of DR drill Would recommend to have a 15 Days of DR drill or share the During to fulfill DR Drill scope

As per RFP

251 94 79 SECTION-IV 511 17 Adherence to Backup Policy

10 of Monthly Payment Requesting CIL to reduce the penalty and modify the same as1 of Monthly Payment

As per RFP

252 95 80 SECTION-IV 511 Severity Levels

Below severity definition provide indicative scenarios for defining incidents severity However CIL will define change severity at the time of the incident or any time before the closure of the ticket based on the business and compliance impacts

Below severity definition provide indicative scenarios for defining incidents severity However CIL will define change severity at the time of the incident or any time before the closure of the ticket based on the business and compliance impacts CIL to provide exhaustive severity plans along with penalty for SLA Notwithstanding anything else to the contrary the overall penalties including Liquidated damages shall be capped to 3 of the overall contract value and the capping for each month shall be 3 of the monthly invoice

As per RFP

253 96 81 ANNEXURE IA Letter of Bid (LOB) 3

We agree to abide by this bid for a period of one hundred and twenty (120) days from the last end date of submission of the bid and it shall remain binding upon us and may be accepted at any time before the expiration of that period

We agree to abide by this bid for a period of one hundred and twenty (120) days thirty (30 ) days from the last end date of submission of the bid and it shall remain binding upon us and may be accepted at any time before the expiration of that period

As per RFP


We confirm that we accept all terms and conditions mentioned in the Bid Documents without any deviation We understand that any deviation will lead to rejection of our bid



255 101 86 Annexure III Pre-contract Integrity Pact Section 2 (1) F

Bidder(s) Contractor(s) who have signed the Integrity Pact shall not approach the Courts while representingthe matter to IEMs and shall wait for their decision in the matter



256 101 86 Annexure III Pre-contract Integrity Pact Section 3 (1)

If the Bidder Contractor Supplier has committed a transgression through a violation of Section 2 such as toput his reliability or credibility into question the Principal is also entitled to exclude theBidder Contractor Supplier from future contract award processes The imposition and duration of the exclusion willbe determined by the severity of the transgression The severity will be determined by the circumstances of the caseIn particular the number of transgressions the position of the transgressors within the company hierarchy of theBidder and the amount of the damage The exclusion will be imposed for a minimum of 6 months and maximum of 3 years

If the Bidder Contractor Supplier has committed a transgression through a violation of Section 2 such as toput his reliability or credibility into question the Principal is also entitled to exclude theBidder Contractor Supplier from future contract award processes The imposition and duration of the exclusion willbe determined by the severity of the transgression The severity will be determined by the circumstances of the caseIn particular the number of transgressions the position of the transgressors within the company hierarchy of theBidder and the amount of the damage The exclusion will be imposed for a minimum of 6 months and maximum of 3years However no such exlcusion will be placed till the ContractorBidder is given a prior written notice of 30 days listing out the alleged trangression and asking it to show cause why such exclusion should not be imposed The Owner after considering the response by the Bidder must pass a speaking order before imposing the exclusion



The Bidder accepts and undertakes to respect and uphold the Principalrsquos absolute right to resort to andimpose such exclusion and further accepts and undertakes not to challenge or question such exclusion on any groundincluding the lack of any hearing before the decision to resort to such exclusion is taken This undertaking is givenfreely and after obtaining independent legal advice




The Principal will disqualify from the tender process all bidders who do not sign this Pact or violate itsprovisions

(3) The Principal will disqualify from the tender process all bidders who do not sign this Pact or violate itsprovisions on conditions that have been mutually agreed between theParties


259 103 88 Annexure III Pre-contract Integrity Pact Section 8 Independent External Monitor (3)

The Bidder(s) Contractor(s) accepts that the Monitor has the right to access without restriction to allProject documentation of the Principal including that provided by the Contractor The Contractor will also grant theMonitor upon his her request and demonstration of a valid interest unrestricted and unconditional access to theirproject documentation The same is applicable to Sub-contractors

The Bidder(s) Contractor(s) accepts that the Monitor has the right to access without restriction to allProject documentation of the Principal including that provided by the Contractor The Contractor will also grant theMonitor upon his her request and demonstration of a valid interest unrestricted and unconditional access to theirproject documentation The same is applicable to Sub-contractors However such such inspection will be subject to prior written notice of 7 days


260 103 88 Annexure III Pre-contract Integrity Pact Section 9 Pact Duration

This Pact begins when both parties have legally signed it It expires for the Contractor 12 months after the lastpayment under the contract and for all other Bidders 6 months after the contract has been awarded Any violation ofthe same would entail disqualification of the bidders and exclusion from future business dealingsIf any claim is made lodged during this time the same shall be binding and continue to be valid despite the lapse ofthis pact as specified above unless it is discharged determined by Chairman Coal India Limited CMD SubsidiaryCompanies

This Pact basis mutually agreed terms and conditions begins when both parties have legally signed it It expires for the Contractor 12 months after the lastpayment under the contract and for all other Bidders immediately 6 months after the contract has been awarded Any violation ofthe same would entail disqualification of the bidders and exclusion from future business dealingsIf any claim is made lodged during this time the same shall be binding and continue to be valid despite the lapse ofthis pact as specified above unless it is discharged determined by the Parties mutually Chairman Coal India Limited CMD Subsidiary Companies


261 105 90 Annexure III Pre-contract Integrity Pact Section 10 Other Provision (5)

In the event of any contradiction between the Integrity Pact and its Annexure the Clause in the IntegrityPact will prevail

In the event of any contradiction between Integrity Pact containing mutually agreed terms and conditions and its Annexure the Clause in the Integrity Pact will prevail or else the Annexure will prevail


262 105 90 Annexure III Pre-contract Integrity Pact Section 11 Facilitation of Investigation

Pre-contract Integrity PactSection 11- Facilitation of Investigation In case of any allegation of violation of any provisions of this Pact or payment of commission the BUYER or its agencies shall be entitled to examine all the documents including the Books of Accounts of the BIDDER and the BIDDER shall provide necessary information and documents in English and shall extend all possible help for the purpose of such examination

Customer to note that they will have access only to their books of accounts and all other bidder documents available in public domain

As per CVC format No Change in the Provision

263 107 92 ANNEXURE V BOQ 2 Format

Annexure VDetails of Resources Building Blocks for 2800 users Building block to be elaborated as what is the starting point and the incremental block in 1st yr 2nd yr and 3rd yr

Starting point will be provided Incremental block is to be provided by bidder


Annexure VDetails of Resources Building Blocks for up-scaling upto 10000 users

Building block to be elaborated as what is the starting point and the incremental block in 1st yr 2nd yr and 3rd yr


265 109 94 Annexure VII Proforma For undertaking 9

If any information and document submitted is found to be false incorrect at any time departmentmay cancel myour Bid and action as deemed fit may be taken against meus including termination ofthe contract forfeiture of all dues including Earnest MoneySD and banning delisting of our firm andall partners of the firm etc

If any information and document submitted is found to be false incorrect at any time departmentmay cancel myour Bid and action as deemed fit may be taken against meus including termination ofthe contract forfeiture of all dues including Earnest MoneySD and banning delisting of our firm andall partners of the firm etc However before any such actions it is incumbent upon the owner to give meus a prior written notice of 30 days to cure the defectsshow cause Int he absence of such notice any of the above actionswill be void and illegal


266 111 96 Appendix II Proforma of Bank Guarantee for Performance Security

Bank shall not encash the Performance security unless prior written notice given to the Contractor to cure the defect is produced along with the written requsition to enacach the performance security


267 112 97 Appendix II Proforma of Bank Guarantee for PerformanceSecurity 8

the right under this guarantee shall be assignable by the Company to third parties



268 General What is the locations address for the managed services team to sit Bidder Has to decide

269 General Contract Agreement Format Clause not present in RFP Clause not present in RFP NO Change in the RFP

270 General ARCRRC Clause not present in RFP Clause not present in RFP NO Change in the RFP271 General Variance in Minimum Wages Clause not present in RFP Service Provider undertakes that it is compliant to State minimum

wages act at the time of execution of the Agreement and the commercials are accordingly factored In the event there is a change to the State minimum wages act or if the Customer wants the Service Provider to comply to some other minimum wages act including but not limited to Central minimum wages act or the existing minimum wages act is repealed by another act then in such cases Customer will support Service provider with change request for additional cost incurred by Service Provider for complying to new minimum wages Service provider will not ask for Change request for any changes that is within 8 increase year on year from the State minimum wages as on the date of contract sign off

NO Change in the RFP

272 General SNR Clause not present in RFP Customer hereby agrees to make the site ready as per the agreed specifications within the agreed timelines Customer agrees that Wipro shall not be in any manner be liable for any delay arising out of Customers failure to make the site ready within the stipulated period including but not limited to levy of liquidated damages for any delay in performance of Services under the terms of this Agreement In case the SITE is not ready for a continious period of 30 days milestone payment related to installation will be released to vendor based on the SNR report also if there is any additional warranty cost due to continious site not readiness for 30 days same will be borne by the customer


273 General Pass Through Warramty Clause not present in RFP Since Wipro is acting as a reseller of completed products Wipro shall ldquopass- throughrdquo any and all warranties and indemnities received from the manufacturer or licensor of the products and to the extent granted by such manufacturer or licensor the Customer shall be the beneficiary of such manufacturerrsquos or licensorrsquos warranties and indemnities Further it is clarified that Wipro shall not provide any additional warranties and indemnities with respect such products


274 General Risk and Title Clause not present in RFP The risk title and ownership of the products shall be transferred to thecustomer upon delivery of such products to the customer


275 General Non Hire Clause Clause not present in RFP Customer acknowledges that personnel to be provided by Wipro represent a significant investment in recruitment and training the loss of which would be detrimental to Wiprorsquos business In consideration of the foregoing Customer agrees that for the term of this Agreement and for a period of one year thereafter Customer will not directly or indirectly recruit hire employ engage or discuss employment with any Wipro employee or induce any such individual to leave the employ of Wipro For purposes of this clause a Wipro employee means any employee or person who has who has been involved in providing services under this Agreement


276 General Saving Clause Clause not present in RFP Wiprorsquos failure to perform its contractual responsibilities to perform the services or to meet agreed service levels shall be excused if and to the extent Wipro performance is effected delayed or causes non-performance due to Customers omissions or actions whatsoever


277 General Deemed Acceptance Clause not present in RFP Services andor deliverables shall be deemed to be fully and finally accepted by Customer in the event when Customer has not submitted its acceptance or rejection response in writing to Wipro within 15 days from the date of installationcommissioning or when Customer uses the Deliverable in its business whichever occurs earlier Parties agree that Wipro shall have 15 days time to correct in case of any rejection by Customer


278 General Change Order Clause not present in RFP Either party may request a change order (ldquoChange Orderrdquo) in the event of actual or anticipated change(s) to the agreed scope Services Deliverables schedule or any other aspect of the Statement of WorkPurchase Order Wipro will prepare a Change Order reflecting the proposed changes including the impact on the Deliverables schedule and fee In the absence of a signed Change Order Wipro shall not be bound to perform any additional services


279 General Termination by Bidder Successful Bidder may terminate the Agreement upon written notice to the Customer of 30 days in the event that the Customer commits a material breach of the Agreement or Statement of Work including non-payment of fees and fails to cure such default to the non-defaulting partyrsquos reasonable satisfaction within thirty (30) days after receipt of notice


280 General Governing Law and Arbitration Governing law amp Arbitration This contract shall be governed by the applicable laws in force in India and both Parties agree to submit to the exclusive jurisdiction of the courts situated at Bengaluru City alone In the event any dispute between the Parties arising out of or in connection with this RFP or the MSA Parties shall at first attempt to resolve the same amicably keeping in mind the best interests of the Parties In the event the Parties fail to resolve the said dispute or a part thereof within a period of 30 days from when a party was put in notice of the same by the other party the same shall be referred to Arbitration to be conducted by a Sole Arbitrator mutually appointed by the Parties The Arbitration shall be governed by the Arbitration and Conciliation Act 1996 amended upto date read together with its corresponding Rules The informed and reasoned decision of the Arbitrator shall be final and binding on the Parties The venue and seat of arbitration shall be in Bengaluru The language of the arbitration proceedings shall be English


281 General Do CIL needs any physical server loadbalancers for any application VM for New Gen DMS and HMS or soft loadbalancer is sufficient Also let us know the throughput required for the loadbalancer as Application vendor will be able to suggest on the same

As per solution

282 General Requesting CIL to includeAll the infrastructure components for Primary DC ashould be on a single physical Data Center similarly for DR alsoThis will benefit CIL to ensure least possible lerency in east west traffic

As per RFP

283 General Additional Points - Request for Inclusion in the RFP We again recommend that the CIL requirements must be executed only through MSP designed

bullMSP will maintain complete network andperform necessary updates to keep the CIL system running smoothly MSP will also make responsible for recommendations to optimize the networkbullM SP will may save lots of money for CIL since serious tech issues are typically avoidedbullC IL need MSP because they he will negate risks when a problem occurs MSP allows consistent monitoring of a networkbull MSP will manage amp ensure all updating and maintenance tasks are handled timely safelybullA prospective MSP will create policies and will evaluate current and future IT needsbull MSP will operate effectively will prevent technical issues from occurring It does this by constantly monitoring aspects of IT such as hardware applications security and internet to notify you when there is an issue or abnormality This kind of monitoring and management is not possible through CSP environment due to lack non-availability of technical resources as this will increase CSP CostbullT he MSP company will provide and will have readily available all the technology skill sets for CIL Whereas CSP brings it on businessrequirement basis and do not have it on regular

As per RFP

284 Additional Points - Request for Inclusion in the RFP

SAP HANA Industry Leadership by Gartner Market share Report The OEM should be among the leading SAPA HANA systems vendor worldwide by SAP HANA Deployments by Hardware Vendor - top 3 only

As per RFP


SAP HANA Live Site Reference THE SAP HANA OEM shall have live site reference in India where scale up production HANA system shall have 12TB memory and will be serving to minimum 10000 users

As per RFP


SAP App DB server isolation The Servers containing SAP HANA instance shall not be shared by any non-HANA application ordatabase instance

As per RFP


Declaration of OEM name OEM ( manufacturer) name to be included along with datasheets in RFP response from bidders

As per RFP


Platform amp data migration preparedness For public clouds the cost of moving back from Public to Private cloud to be offered and bundled in the solution Eg Data download costs to be integrated in the bid

As per RFP


Multi-Cloud support Multi-cloud support should be offered for a public cloud infra As per RFP


Transfer of Ownership at the end of 5 year term We request Coal India to incorporate provisions for option to transfer of ownership of the assets in the RFP at the end of the contract period

As per RFP


Virtualization software for Non-HANA servers i Certified and proven virtualization technologies for SAP Solutions are to be provided the virtualization software should be of Enterprise level The same virtualization solution should be supported for both SAP amp NON-SAP application servers

As per RFP


Cache for all stoarges Entire cache shall be available for read and write operations and vendor shall not offer any additional card module for write cacheoperations

As per RFP


The Complete network ie Core Switches ToR Switch should be the dedicated for the CIL Infra

The detailed specs should be added and the Switches should be in Gartner leader quardent ofDC Networking

As per RFP


The ToR Switch should be atleast 48x 25G10G Ports and 100G uplink ports for server connectivity with minimum 4 Tbps perfomance and equivalent bpps

The detailed specs should be added and the Switches should be in Gartner leader quardent of DC Networking

As per RFP


The Core switch should be min 6 Tbps of backplane capacity and sufficient 100G and 40G ports forconnectivity


As per RFP

296 Additional Points - Request for Inclusion inthe RFP

The EMS and ITSM tool should not be a shared tool The Detailed Specs should be add in RFP for CILinfra

As per RFP

ldquoDOs and DONrsquoTsrdquo ldquoDOsrdquo

1) Please go through each clause of the tender document carefully and submit your offer as required

2) The offers have to be submitted online through the CILrsquos procurement portal www

coalindiatendersnicin

3) In order to submit the bid the tenderer has to be registered with service provider portal and follow the procedure laid down therein for submission of offer

4) Please get registered with the service provider well in advance

5) Bids must be submitted online before or upto 1600 hours Indian Standard Time on

05082020

6) The offers are to be submitted online in two covers

i) Techno-Commercial Bid Technical Bid ndash Cover I ii) Price Bid (BOQ) Finance Bid- Cover II

7) The bidders have to download blank offer sheets ndash

i Technical Parameter Sheet- TPS and ii Bill of Quantity- BOQ from the portal and then the filled in templates are to

be uploaded in the procurement portal wwwcoalindiatendersnicin before due date and time of last submission

8) Bidder in advance should prepare the bid documents to be submitted as indicated in the tender schedule and they should be in formats as prescribed in the Bid document It is advised to fill in the bid well in advance to avoid last minute rush

9) The TPS should contain duly filled in offer sheet of the technical terms of the offer While filling in the TPS bidders are to confirm as per appropriate validations No cell should be left blank

10) Incomplete template or templates not submitted as per the instruction given will be

rejected

11) EMD of Rs 10000000 has to be deposited online only within the last date and time of submission of online offer failing which the online offer will not be considered

12) In case bidder is exempted from submission of EMD they should upload notarized

copy of exemption documents with their offer

13) Scanned copies (PDF) of the complete documents duly filled in signed stamped and notarized (if required) shall be uploaded along with offer as per requirement at relevant folders in Cover I

ldquoDONrsquoTsrdquo

1) Do not give any price information in the Techno-Commercial Bid Cover-I In such case the offer will be rejected

2) Do not submit conditional price quotation In such case bid will be rejected

3) Do not submit any unauthenticatedunverifiable documents in the bid

4) Do not submit superfluous redundant information not required for evaluation

purpose

DC_DRC_Pre_Bid_Queries_Final

Sheet1

DOs and DONt

ldquoDOsrdquo


16 18 3 Section II Table 1 Clause 116 Blacklisting



As per RFP

17 19 4 Section II Table 2 Clause 22 Turnover Size

Turnover Size MSP should have average annual turnover of at least Rs 250 Crores during last three financial years ending 31st March 2020

We request you to change the average annual turnover for MSP to Rs15Cr during last three financial years ending 31st March 2019


18 19 4 Section II Table 2 Clause 23 Net Worth Financial Stability

MSP should have positive net worth in each of the last 3 financial years ending 31st March 2020

We request you to change positive net worth in each of the last 3 financial years last three financial years ending 31st March 2019

As per RFP

19 19 4 Section II Table 2 Clause 24 Manpower Strength

MSP should have at least 100 number of certified support staff for IT Infrastructure services on its permanent payroll in India as on date of submission of the bid

We request to change to have at least 30 number certified support staff for IT Infrastructure services on its permanent payroll in India as on date of submission of the bid

As per RFP


MSP must have executed similar work (including ongoing work) in Government Organization PSU in India in last 7 Years from the date of submission of the Bid for1 Project with project value gt= Rs 60 crores Or 2 Projects with project value gt= Rs 375 crores Or 3 Projects with project value gt= Rs 30 crores The scope of the project should include supply installation and maintenance of the following ndash ie server storage and security equipment

We request you to ammend the clause to as followsMSP must have executed similar work (including ongoing work) in Government Organisation PSU in India in last 7 Years from the date of submission of the Bid for1 Project with project value gt= Rs 3 crores Or2 Projects with project value gt= Rs 15 crores Or3 Projects with project value gt= Rs 1 croresThe scope of the project should include supply installation and maintenance of the following ndash ieserver storage and security equipment

Service Provider must have executed similar work (including ongoing work) in Government Organisation PSU in India in last 7 Years from the date of submission of the Bid for1 Project with project value gt= Rs 35 croresOr2 Projects with project value gt= Rs 25 croresOr3 Projects with project value gt= Rs 15 croresThe scope of the project should include supply installation and maintenance of the following ndash ie server storage and security equipment

We undersatnd that Similar work here means projects having IT Infra on Cloud whether the undersatnding is correct Pls Confirm


21 20 5 Section II Table 2 Clause 29 Quality Certification

MSP should have valid ISO 9000 ISO 20000 ISO 270012013 and CMMi ndash level 3 as on date of bid submission

We request to remove the clause for CMMi-level 3 Certification CSP should be certified with ISO 9000 ISO 20000 ISO 27017 ISO 27018 ISO 270012013 ISO 22301 SOC-1 ampSOC-2 and PCI DSS certfications CMMI-Level 3 does not hold good for the requested services hence it should be removed

This clause pertains to quality in software and is more relevant in application related bid which is not in the scope here Hence requesting to remove the CMMi ndash level 3 certification AssumeBidder as CSP who is also a MSP

As per RFP

22 20 5 Section II Table 2 Clause 211 Help Desk

Service Provider should have its own IT Service Support Centre setup in across country with dedicated 24x7 Help Desk skilled resources from where the governance and support of this Project shall be carried out

Service Provider should have its own IT Service Support Centre setup in their data centers with dedicated 24x7 Help Desk skilled resources from where the governance and support of this Project shall be carried out

All equipment deployed vide this RFP will be for exclusive use by CIL Only - the CSP shall deploy dedicated infrastructure and infrastructure management orchestration monitoring and security framework for Coal India as per the specification mentioned in SECTION-IV TECHNICAL SPECIFICATION Page number ndash 38onwards

As per RFP


Audit reports of people accessing the server room should be available when required by the customer


Clause Removed


Section II Point 312 Security request change The MSP Should have in house capabilities forDDOS protection WAF Protection DNS ProtectionSIEM Protection

As per RFP

25 22 7 Section II 40 Clarification of Bid Documents

Purchaserrsquos response shall also be put on the CILrsquos e-procurement portal after the date of Pre-Bid conference as described below but 15 (seven) days before the last date for online submission of bid

Request CIL to ensure to provide minimum 21 days time between Pre-Bid response publication date and Bid submission final date Looking at the current scenario of the RFP there would be a lot of changes required in the RFP Hence minimum 21 to 30 days will be required to rework on the bid

As per RFP


Bidders are required to upload price in multiple of different building blocks (item wise) for 28K usersand 10K users in a separate sheet to enable calculation for pay-per-use and future upscaledownscaleof Infrastructure in BOQ-2 Summation of these different building block prices multiplied by quantityshould match with the price quoted in the BOQ for corresponding 28K users and 10K usersrespectively

While bidder has already scaled up based on CIL CILs SIs request by augmenting cpu RAM ect in case of HANA SOH hardware based model how come they downgrade the same infra as Bidder has already scaled up by hardware augmentation in dedicated setup for SOHSo it should be CILs SI to take a judicious call for scale up request and once the same is implemented CIL to go with it without a down

As per RFP


Bidders are requested to quote for 28K users in 1st Year and resources (Building Blocks) for up-scalingto 10K users from 2nd Year to 5th Year as per the format given in BOQ Technical Specification requiredfor 28K users and 10K users are given in Section - IV

Please confirm that Brand New equipment will be provisioned for the 2800 users at commencement On the completion of first 12th months (from Year 2) Additional brand new equipment will be provisioned for total number of 10000 users ie 7200 additional users for the balance contract term Is this understanding correct Kinldy mention

As per RFP


Service Provider will be intimated in advance when and how such scale up scale down is required

What is the maximum down scale expectedWhat is the maximum upscale expected

As per RFP


The Price of Building Blocks for 1st year shall remain firm for 1st year only The Price of Building Blocks for up-scaling the Infrastructure from 2nd year onwards shall remain firm throughout the balance period

The Price of Building Blocks for 1st year shall remain firm for 1st year only The Price of Building Blocks for up-scaling the Infrastructure from 2nd year onwards shall remain firm throughout the balance period The prices shall remain firm during the entire contract period However additional prices shall be charged for the services provided over the agreed services

The Price of Building Blocks for 1st year shall remain firm for all 5 years The Price of Building Blocks for up-scaling the Infrastructure from 2nd year onwards shall remain firm throughout the balance period


At any time if any resource over and above the quoted resources is found necessary the bidder shall provide the same free of cost to ensure the guaranteed service level

At any time if any resource over and above the quoted resources is found necessary the bidder shall provide the same free at additional cost to ensure the guaranteed service level

As per RFP

31 28 13 Section II 9 Financial Evaluation of Bid c

The front sheet will reflect Total bid value with GST and without GST

The front sheet will reflect Total bid value with GST and without GST Any increase or decrease in the rates of the applicable taxes duties or any new levy on account of changes in law shall be to the account of CIL

Any statutary change in GST quoted for the service shall be payable by the owner

32 28 13 Section II10 Bid Validity The bids submitted online shall remain valid for a period of onehundred and twenty (120) days from the lastend date of submission of the bid

The bids submitted online shall remain valid for a period of one hundred and twenty (120) thirty days (30) days from the lastend date of submission ofthe bid












































As per RFP















As per RFP





















As per RFp














































































































As per RFP




As per RFP









































Yes As per RFP





As per RFP












As per RFP





















As per RFP




As per RFP










Yes




Yes




Yes



Yes




As per RFP




As per RFP



As per RFP



As per RFP








112 56 amp 60













































































































































































































































As per RFP











As per RFP





Bidder to decide
























As per RFP






















As per RFP






As per RFP


































































As per RFP








As per RFP
























Annualy



As per RFP







As per RFP







As per RFP



As per RFP






























As per RFP








As per RFP










As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




As per RFP




As per RFP



As per RFP





As per RFP




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As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



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As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo












































As per RFP















As per RFP





















As per RFp














































































































As per RFP




As per RFP









































Yes As per RFP





As per RFP












As per RFP





















As per RFP




As per RFP










Yes




Yes




Yes



Yes




As per RFP




As per RFP



As per RFP



As per RFP








112 56 amp 60













































































































































































































































As per RFP











As per RFP





Bidder to decide
























As per RFP






















As per RFP






As per RFP


































































As per RFP








As per RFP
























Annualy



As per RFP







As per RFP







As per RFP



As per RFP






























As per RFP








As per RFP










As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




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As per RFP



As per RFP





As per RFP




As per RFP





As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo











































































































As per RFP




As per RFP









































Yes As per RFP





As per RFP












As per RFP





















As per RFP




As per RFP










Yes




Yes




Yes



Yes




As per RFP




As per RFP



As per RFP



As per RFP








112 56 amp 60













































































































































































































































As per RFP











As per RFP





Bidder to decide
























As per RFP






















As per RFP






As per RFP


































































As per RFP








As per RFP
























Annualy



As per RFP







As per RFP







As per RFP



As per RFP






























As per RFP








As per RFP










As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




As per RFP




As per RFP



As per RFP





As per RFP




As per RFP





As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo










































Yes As per RFP





As per RFP












As per RFP





















As per RFP




As per RFP










Yes




Yes




Yes



Yes




As per RFP




As per RFP



As per RFP



As per RFP








112 56 amp 60













































































































































































































































As per RFP











As per RFP





Bidder to decide
























As per RFP






















As per RFP






As per RFP


































































As per RFP








As per RFP
























Annualy



As per RFP







As per RFP







As per RFP



As per RFP






























As per RFP








As per RFP










As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




As per RFP




As per RFP



As per RFP





As per RFP




As per RFP





As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo




As per RFP



As per RFP








112 56 amp 60













































































































































































































































As per RFP











As per RFP





Bidder to decide
























As per RFP






















As per RFP






As per RFP


































































As per RFP








As per RFP
























Annualy



As per RFP







As per RFP







As per RFP



As per RFP






























As per RFP








As per RFP










As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




As per RFP




As per RFP



As per RFP





As per RFP




As per RFP





As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo






































































































































































As per RFP











As per RFP





Bidder to decide
























As per RFP






















As per RFP






As per RFP


































































As per RFP








As per RFP
























Annualy



As per RFP







As per RFP







As per RFP



As per RFP






























As per RFP








As per RFP










As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




As per RFP




As per RFP



As per RFP





As per RFP




As per RFP





As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo






























































As per RFP








As per RFP
























Annualy



As per RFP







As per RFP







As per RFP



As per RFP






























As per RFP








As per RFP










As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




As per RFP




As per RFP



As per RFP





As per RFP




As per RFP





As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo




Annualy



As per RFP







As per RFP







As per RFP



As per RFP






























As per RFP








As per RFP










As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




As per RFP




As per RFP



As per RFP





As per RFP




As per RFP





As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo







As per RFP


As per RFP



As per RFP




As per RFP





As per RFP




As per RFP







As per RFP




As per RFP




As per RFP



As per RFP





As per RFP




As per RFP





As per RFP



As per RFP




As per RFP




As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo





As per RFP















































































As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo






























As per solution


As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP



As per RFP





As per RFP



As per RFP



As per RFP




As per RFP




As per RFP




As per RFP



As per RFP








05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo









05082020









rejected










purpose


Sheet1

DOs and DONt

ldquoDOsrdquo








purpose


Sheet1

DOs and DONt

ldquoDOsrdquo


Response to Pre Bid Queries against tender no. CIL/C2D/DC ...€¦ · Rs.15Cr during last three...

Documents

Transcript of Response to Pre Bid Queries against tender no. CIL/C2D/DC ...€¦ · Rs.15Cr during last three...