Responding mgmt counseling
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RESPONDING SKILLS
Presented by:
Pooja AtnurkarRubina IsidoreVibhavari Musale
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What is listening ?
Listening is understanding and interpreting what the opposite person says
Difference between Listening and Hearing: Hearing is merely the ability of ear to
sense sounds around one, but, listening is more of conscious effort to interpret the sounds, requiring concentration of mind.
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Response
The reaction or answer to an external stimuli either verbally or non-verbally
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Responding with Empathy
Emotional Intelligence
Understanding Your Partner’s Feelings
Ask Appropriate Questions
Paraphrase the Content
Paraphrase Emotions(Beebe & Ives, 2004, pg119)
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Bad ways of Responding
C:\Users\lenovo\Desktop\bad-counselling-example_Youtube-MQUALITY-wmv[www.savevid.com].3gp
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Types of responses in counseling
Opening or Closing: Beginning or ending a session. “Where would you like to start today?”
Attending: Eye contact, open posture. Empathizing: Stating what the client is feeling. “You feel
angry right now.” Paraphrasing: Stating the essence of what the client is saying.
“You have come to counseling to talk about your math anxiety.”
Giving Feedback: Stating what has been observed. “You
frowned when you said that.”
Clarifying: Asking the client to be more concrete. “Tell me more about that.”
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Types of responses in counseling
Directing: Changing the direction of the session or giving a directive. “Stay with that thought.”
Questioning: Asking a question. “What could you do to make this better for you?”
Playing a Hunch: Presenting a possible interpretation. “I have a
sense that this is more important to you than you are saying.”
Noting a discrepancy: Presenting two things that do not seem to fit. “There seems to be a discrepancy between the sadness you feel and the smile on your face.”
Noting a Connection: Presenting two things that do seem to fit. “There seems to be a connection between the people you are associating with and the conflict you are feeling.”
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Types of responses in counseling
Reframing: Stating an alternative way of viewing. “Another way of looking at this is that you have learned a valuable lesson.”
Allowing silence: Giving the client time to process and
continue. Self-Disclosing: Sharing personal information. “When that
happened to me, I felt betrayed.”
To Acknowledge: Wanting the client to know that the client has been heard. (See Paraphrasing.)
To explore: Wanting the client to expand on what the client has been talking about. (See Questioning.)
To Challenge: Wanting the client to view his/her situation
differently. (See noting a discrepancy.)
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Body Language in Responding
38% through your tone of voice and only 7% through
words.
55% is communicated through your
body,
80% of all communication is
non-verbal
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Body Language of the Counsellor
Open Arms Nodding Eye contact Positive Facial Expressions Body Posture
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Responding Skills
Be DescriptiveBe TimelyBe BriefBe UsefulBe Active
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Barriers to Responding Cultural Difference Rapport Non-Verbal Communication Language Lack of Interest Bias Appearance of Client Clients EmotionsRemembering what the client has already said
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Improving your responding skills UnderstandingClarificationSelf-disclosureQuestioningInformation givingReassuranceAnalyticalAdvice Giving
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